KRY Reviews 

Best online doctors, very friendly and helpful.

The doctor his name was Ali, was very unfriendly and was not interested in me nor my symptoms. However I the customer service was okay because I called to get a refund and they refunded me. It was my second time using Kry, the first time the doctor was nice but unable to help with my issue. I think I’ll never use it again, and I don’t recommend it altogether.

I register to Kry Haga . I called to book a doctors appointment and they were full in Haga. I asked if I could go to Kry Gallerian and they said no because I am not registered there!😳

It is so absurd to register to Kry and yet have no access when you need. The cherry on top was that the customer service person, kept saying “I suggest you to go to näraakuten” we don’t have appointments today. And I kept pushing for an appointment for tomorrow or the day after and she kept saying “I suggest you go to näraakuten”. Without even offering or checking for another available appointment .
No support , not making it easy for the patient just thinking in boxes.

I have deleted the app. Unregistered myself too. So frustrating and disappointing.
We work and pay taxes to get poor support , poor /overload health system that won’t spend money on the patient. Private company and still dysfunctional.

First time to book medical care and I got cancellation message right before I stepped in the clinic. If I cancel the appointment I should pay 400 SEK fee but apparently this doesn't work the other way around. Not to mention that it costed me ~150 SEK just to get there and did all the arrangements at work and at home.
Another thing with the mobile application. The nurse just decided to keep the camera blank and microphone muted. And they tried to blame me that something's wrong with my mobile phone. The second call with other nurse was okay.

My follow up meeting was cancelled 1 minute before the appointment was.

11 minutes later a new doctor called me, but at that time I went to lunch - because my follow up was cancelled - meaning no appointment should be held and I could go for lunch.

NOW - they have sent me and invoice to pay for the appointment, becuase you shall pay if you miss - fine with this. BUT not fine with it - if they first cancel the meeting, really late and all of sudden another doctor is calling me, how should I know this? I will NOT pay for this "missed appointment".

Was unable to log in for my video appointment. And didn't work to book new appointment. And many times appointment was cancelled. Not safe

Terrible help when you call and ask for a prescription renewal for a 4-year old kid who has Borrelia and needs to take antibiotics in 3 weeks. The solution was finished and we needed an extension of 5 days to finish the 3 weeks course but it was very hard for the doctor to understand we’ve been giving him the correct dose and the reason is that he has spited out the medicine a lot during the first week. Of course we called Doktor.se and got help. If they wouldn’t have helped we would have gone to the hospital in person to get the medicine. There was no way we would stop giving the medicine to our toddler because they didn’t want to help.

Literally the worse service ever ever ever. The doctor hanged up the call with me, as an angry teenager would, because his recommendation was to take a shower which I thought was a joke. I could have burned 200sek in my chimney and at least gotten heat from it.

most irresponsible clinic ever. First they told me that they could help me so I registered with them and booked time with them. But when I visited them on booked time, they said they can't help. Then I will have to book time with another clinic and wait for another two weeks. I mean if you can't do it, just say that honestly. Don't lie so patient will register with you. But I guess they never care about patients' time or sickness.

Very unfriendly doctors (at least in the German version).

Edit:
Tried again and it everything went well. Therefore, I changed my review

I have been using Kry for various months now, after having bad experiences with my local ambulatory.
I talked one time with a nurse and three times with different doctors each time. All of these times it was online.
The nurse couldn't help me with a deep scrape on my hand. I was wondering if it was infected and the only reply I got was that she didn't know and that I should have waited one week and then try again.
One of the doctors prescribed the medication for a different affliction that I had.
The other two doctors told me that they just didn't know about my problem.
I also went in person to the ambulatory and they assigned me a doctor that didn't speak a single work of English.

Worst service ever! I had an allergy and I was handled by a gynecologist. After she spend some time googling around to figure it out, she just told me to go to the hospital. 200 SEK bill for listening to a gynecologist telling me to go to the hospital!

If you really care for your time, don't use this crappy service. Don't even install the app.

An appointment with a doctor was booked yesterday for this morning. The appointment was cancelled in the night because "I should go to a hospital", based on the three words of notes I prided while making the booking. So now I have no medical appointment with them or anybody else as it is too late to get one with another doctor, and I also cannot go to a hospital for various reasons. Now you know: never provide any notes before booking your appointment otherwise their team may take the executive decision to cancel it the night before and.deny you medical care they have previously committed to. As if a regular family doctor would ever let down patients like this!

The worst thing ever. Never used or thought I would use something like this app but I gave it a try because I was pretty sure I knew I have borrelia because my wife had it a month ago and my symptoms were exactly the same. So I decided to give it a try right away in stead of waiting to go to the doctor the next day. It was around midnight. I thought it is best to start the treatment as soon as possible. When I finally got the doctor he told me he doesn't think it looks like a borrelia and that I should treat it with cortisone for few days and contact them again if it gets worse. My gut feeling told me right away that the doctor above didn't have a clue and that he googled borrelia symptoms like I did as well after seeing the photos I sent., but for a change I didn't stop at the first picture I found but read further. I know for a fact because he told me how the symptoms should look and that is totally opposite of what I have but if he actually read the full article then he would have seen other pictures and that when it starts it looks exactly like my symptoms and later develope to what he have seen. So basically what happened was that I was sent away only to confirm borrelia two days later by my doctor and get the medicine to treat it.
What is the point of this app if they can't help even when you are sure what the problem is. I would understand if he told me he cannot be sure at the moment and that I should try cortisone creme for a day or two and then go look it up if it gets worse but not that he is sure about not being borrelia even after me asking few times is he sure about that. So all in all very bad experience with the app and I think I will never use it again. It is just waste of time and money. I can understand if it is something urgent and you need to talk to someone right away it could be of some help but don't expect it to be perfect and like in my case correct. It is one thing to see a doctor in person that can take your pulse, examine what ever needs to be examined or take your blood picture, that won't happen here for sure.

Inexisting customer support (by design I suspect). There are no email, no chat, only a generic FAQ and an extremely long waiting line on the phone.
It's not ok, especially if like me Kry has mispelled your name in the 1250 SEK Travel Certificate and all you want is to ask SOMEONE to write it correctly.

Reason why, prices, second they say we will call you in 10 minutes disregarding where i am or what i am doing, there is very confusing and imposible communication and cancelation.

Bad experience. Wouldnt recommend to anyone.
App looks nice tho. But whats the point of video meeting with doctor if everytime they say that you have to go to a clinic.
And trustpilot look better the reviews that are "good", most of them seem fake.

Kry in Malmo is really bad.