Krswimwear Reviews 

31
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

Same as I see several other people write, I did my order in June, never received "due to faulty address" I sent a screenshot of Google map address which proved it to be the correct one, now 7 mon... See more

Rated 1 out of 5 stars

I have sent several emails and messaged the Instagram page which I was then blocked! I still have the screenshots of my order. I am still really upset of how this was handled and never got my money ba... See more

Company replied

Rated 2 out of 5 stars

The bogo deal isn’t actually a deal but just a scheme to get you to buy another bikini but regardless I bought into it idiotically. I actually really love the first bikini I received which is why I’m... See more

Company replied

Rated 5 out of 5 stars

I have bought from the site numerous times. They always tend to have great sales, so I always end up leaving with more than one item. What’s really cool is regardless of my budget I can use after pay,... See more

Company replied

Company details

  1. Swimwear Store

Information provided by various external sources

The Only Swimwear Company Made For Bikini Lovers By Bikini Lovers! Free Worldwide shipping! Our swimwear will have you feeling sexy and sleek on your vacation!


Contact info

2.1

Poor

TrustScore 2 out of 5

31 reviews

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No recent history of asking for reviews

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2.1

All reviews

(31)

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Rated 3 out of 5 stars

Okay, customer service is kind

I purchased 2 bikinis and 1 size mix. I waited almost 1 full month to email after my purchase and ask about a shipping number - I was being patient because I had read that shipping may take 2-4 weeks. When I finally asked where my order was they told me that they had reached out a while back to ask about the size mix because I should have bought 2 size mixes, one for each suit. Well I went through my inbox and couldn't find the email - I guess it went to my junk folder but all their other emails have gone straight to inbox.
UPDATE- after they read my review they were responsive and are trying to make it up to me. I really do appreciate it. I can only give 3 stars for now because I have not received the swimsuits yet, but will update my review once I do and can comment on the quality.
UPDATE 2- it's been just over 1 month since my last update and I still have not received my order...
FINAL UPDATE- I received my order and the quality was not great. Happy with 1 out of the 3 swimsuits, and happy with the other 2 tops but not bottoms. The bottoms were so thin on one that you could see everything..

13 May 2020
Krswimwear logo

Reply from Krswimwear

Hey babe I am the owner of KR Swimwear and first want to apologize for any bad experience you had with our brand! I found your order with the information trust pilot provided us and I see that you placed an order with us on April 14th and we sent you an follow up email on April 17th explaining that in order to size mix your order you would have to add/purchase 1 more size mix. We have also sent you a screenshot to your email address of your order timeline that proves we sent this email aswell with the exact date and time we sent the follow up email on April 17th. We never lie to our customers and would never mislead you in any way! Also our shipping times as of right now are 4-7 business days with our Express Shipping Method to the US, our 10-20 business day Free shipping method to the US and a 10-20 business day shipping method for all international customers! We also have a disclaimer on our website that COVID-19 could also delay processing and shipping times. We undertsand that you have waited for your order and I hope you understand now we never meant for this to happen and were just waiting on a response to our follow up email we sent on April 17th! Please send us an email at krswimwear@yahoo.com and I'm sure we can help you get your package as soon as possible!:)

Rated 5 out of 5 stars

Bali birthday bikini review

I bought some bikinis for my birthday trip to bali! When my package arrived (mind you it came quickly) I was so happy with the bikinis - they all fit me perfectly and the material was so comfortable! I’ve since had a lot of compliments on my bikinis and I’ve been referring my friends to KRswim - I’m a very happy customer

7 May 2020
Unprompted review
Rated 5 out of 5 stars

I have had purchased bikinis from this…

I have had purchased bikinis from this brand a few times cause there reliable and long lasting quality they fit perfectly on my body no matter what it’s like since my weight is always fluctuating I find they are overall amazing!

23 April 2020
Unprompted review
Rated 5 out of 5 stars

The bikinis from KRswimwear are…

The bikinis from KRswimwear are amazing! I’ve ordered so many bikinis from online stores but this is one of the best online websites by far I have ordered from! The quality is amazing and the ordering process is so easy! I have ordered both the Layla set and Ella set and they are both so great and flattering to my body. They have the option of ordering different sizes for the top and bottom which a lot of online websites lack! In addition to this, they are also super super helpful in helping you find the perfect bikini! Can’t wait to order more! Highly recommended!

19 April 2020
Unprompted review
Rated 3 out of 5 stars

Edited - problem fixed - sketchy practices though

They sent me a ripped suit :( poor quality

EDIT:
So I received a store credit which I was still able to use several months later so I am happy about that. I received a new suit which is super cute and appears to be better quality! The first suit took a very long time to arrive but the second suit was quicker.
I do find it sketchy that the company is reporting and deleting any negative reviews they receive. My initial review was removed due to them reporting it and I had to send Trustpilot my receipt to have it reinstated. I am satisfied with the product I received but I would proceed with caution if you decide to buy from them.

3 April 2020
Krswimwear logo

Reply from Krswimwear

Hey babe! We unfortunately don't have any record of you buying from us but if you did and read our return policy you will see that we do offer free returns on any defective bathing suit! It rarely ever happens but we'd like to accomodate you asap so you can get a replacement! Just contact us via email or instagram DM and we will take care of it that day!

Rated 2 out of 5 stars

Don’t buy it if I were you!! Don’t be fooled like me ):

The bogo deal isn’t actually a deal but just a scheme to get you to buy another bikini but regardless I bought into it idiotically. I actually really love the first bikini I received which is why I’m even giving it a second star but otherwise the other bikini is completely trash and is unwearable. The design of it requires my boobs to be to the side of my body, and looks nothing like the picture provided by them. You’re really gambling with your money if you buy from this website, you could potentially receive a decent product or just a really trashy unwearable one. This just so happened to be my experience.

6 January 2020
Unprompted review
Krswimwear logo

Reply from Krswimwear

Hey babe! We are just now seeing this! Were so glad you loved one of the bikinis you received and we're also so sorry you were un happy with your other bikini! I'm sure there may have been some sort of confusion with our policy as we do offer exchanges! If your other bikini did not fit well or if it came defective in any way we always accomodate our customers immediately! Again i'm so sorry any incoveinence and hope we can make this right asap! Our customers satisfaction is our top priority! Just email us or DM us on Instagram and we can get that exchange or bikini style change set up for you asap!If you need help choosing a different style or help with a sizing reccomendation we can help with that aswell! We also have many vereified reviews on our website and Instagram and if you need help choosing another style you can always take a look at our many tagged Instagram photos and repost highlight! Our brand was made to help girls find bikinis that make them feel confident and sexy in their swimwear and we would love to help you find that with one of our styles!

Rated 5 out of 5 stars

wont Be my last buy

I have bought from the site numerous times. They always tend to have great sales, so I always end up leaving with more than one item. What’s really cool is regardless of my budget I can use after pay, and make payments if needed. Quality is great material & suits definitely turn heads

28 December 2019
Unprompted review
Krswimwear logo

Reply from Krswimwear

Thank you so much for the continued support on our brand! We really do appreciate it!

Rated 1 out of 5 stars

A waste of time and money.

I ordered two bikinis in a BOGOF deal (which they seem to run 24/7), and measured myself against the size guide to make sure they'd fit (the largest size being the one I ordered). Once they arrived it was clear they wouldn't cover anything (not even half of anything), and one arrived with stitching undone so it wasn't even wearable anyway. I emailed their customer service department, who offered to exchange one of the bikinis (which still wouldn't have fit given their size guide is inaccurate). I received no apology for the faulty item, and was told the best they could do was exchange, as they don't do refunds. They also said the bikini I ordered is designed to be more revealing as a justification for why it didn't fit - despite the website saying it fits true to size (there's revealing and then there's indecent).
I sent them a photograph of the faulty bikini, and their policy states they will replace it for free. That was well over a month ago, and I still haven't received anything, plus they've ignored my last two emails asking where my item is and when it would arrive. Poor customer relations, seem to care less about getting repeat customers (and I'll be telling every girl I know not to order from them).

Edit: the replacement bikini has finally arrived - with the SAME fault on it!! What an absolute joke.

26 August 2019

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