Kreston Solicitors Reviews 

I am extremely pleased with the excellent service provided by Kreston Solicitors throughout the purchase of my home. The team was professional, knowledgeable, and responsive at every stage of the process. They kept me informed, answered all my questions promptly, and made what could have been a stressful experience feel straightforward and well managed.

I would especially like to thank Sila for her outstanding support, professionalism, and dedication throughout the process. Her prompt communication, attention to detail, and willingness to help made the entire experience smooth and stress-free.

I truly appreciated the team's attention to detail and commitment to ensuring everything was completed efficiently. I would highly recommend Kreston Solicitors to anyone looking for a reliable, professional, and efficient solicitor. Thank you all for your hard work!

We get help during buying our first home from Dilan Seker . She always follows your file ,guding and she there anytime you need. We really appreciate it.
I can recommend her definitely
Hope see you soon for second buying

The lack of communication, urgency, and due diligence has been unacceptable from start to finish. They have repeatedly failed to keep my solicitor updated or progress matters in a timely manner, despite understanding how time-sensitive the situation is.

Their delays and poor service have put our house sale at risk of falling through, causing unnecessary stress and frustration. Their turn around for responses is around a week.

I would not recommend this company to anyone. If you’re looking for a Solicitor that values customers and understands the importance of meeting deadlines, look elsewhere.

This review is in relation to sharing one of my greatest solicitor services that I have received from KRESTON Solicitors and now I’m really hoping that this message will be reach out to many people who are looking for a professional team of lawyers who are relentlessly and passionately trying to supporting their clients with no hesitation to achieve the best outcome for them.

I would’ve definitely recommend them to anyone who wants to have a professional, ambitious and very swift great successful result in their cases.

They are working very hard and with the highest pride to gain excellent time efficient results for the clients.

My greatest appreciation to the team’s case manager Sila and their young ambitious solicitor Helin. This two have been so professional and supportive throughout my case and helped me out immensely. They have updated me regularly with the process of my case beyond the requirement.

They have always responded my request almost immediately. How much more can you expect. I’m really wishing them every success and almost certain that they will never drops this levels of professionalism and treatment.

Professional, Patient, and Truly Reliable Service;
I’m really grateful for all the patience, support, and professionalism they showed throughout my home‑buying process. They answered every question quickly, kept me updated at every step, and handled everything so smoothly that buying my home became much easier. I’m genuinely happy I chose to work with them. I’ll definitely go back to them for anything I need in the future. I highly recommend their services to everyone. A big thank‑you especially to Helin and Sila for all their help

Good service I am very happy to work with them

Fantastic work
Quick response
Helpful team
Dedicated team

Would highly recommend Krestons to anyone wanting a highly professional and friendly service , Dilan was extremely helpful and kept in contact throughout the whole process of selling my property. Thank you Krestons for an excellent service

I can say easily about this solicitor company """simply the best"". It's because of the vibrant market that any time vendor can pull out without any obligation hence my solicitor Mrs Dilan Seker , Miss Sıla and Miss Gulkem as team worked out very swiftly and completed whole conveyancing process within 5 weeks without holding me in risk. I am much obliged to this solicitor firm and I think practically incomparable to any others. Also I must admit that their communication is very friendly and easily to reach them for any in enquiries without wasting time.
May God bless these people in Kreston Law firm whom are absolutely wonderful.
Mr. Umit C....

If you require a conveyancing solicitor run as far away from Kreston as possible.

Despite being a paying client, this firm was both lazy and incompetent. Missed emails, responses generated from ChatGPT, and rude insulting replies when concerns were raised.

Actually use any other conveyancing solicitor possible.

Krestons Solicitors provided a very poor conveyancing service. Communication was consistently bad throughout the transaction, and straightforward emails written in plain English were often misunderstood or not properly addressed. Instead of making the process easier, I was left feeling as though I had to do far too much of the work myself, constantly chasing for updates and clarity. I also found their manner rude and dismissive, which made an already stressful conveyancing process even worse. Overall, I was very disappointed with the service and would not recommend them. They even asked me what I wanted my legal argument to be when I wanted to challenge something with the sale, literally their job.

Excellent service from Kreston Law. I received clear advice, timely communication, and a great result. I felt well supported from start to finish. I would also like to thank Dilan for her hard work and excellent service throughout the purchase of my new property.

I recently completed the purchase of my home, and I’d like to express my sincere appreciation for the outstanding service provided by Dilan Seker and Ergün Eren. Throughout the entire process, they kept me constantly updated and made sure I fully understood each step of the transaction.

Their communication was excellent — every question I had was answered promptly, clearly, and professionally. Their attention to detail and commitment to getting everything right gave me real confidence during what can often be a stressful experience.

Both Dilan and Ergün were incredibly supportive, proactive, and reassuring from start to finish. Thanks to their hard work and dedication, my house purchase was completed smoothly and on time.

I’m truly grateful for their help and would highly recommend them to anyone looking for reliable and knowledgeable solicitors.

We had an excellent experience with Kreston Solicitors. The team was highly professional and provided clear guidance throughout the process. Their responses were always prompt and helpful. A special mention to Dilan Seker, who handled all our queries efficiently and provided effective solutions. I truly appreciate their support and would highly recommend Kreston Solicitors. I would definitely use their services again.

Very helpful and supportive

My partner and I had the worst experience trying to purchase a leasehold flat in London using Kreston solicitors. We instructed Kreston in late January and in July we eventually decided to pull out since there was no end in sight, and it was an extremely frustrating and stressful process.

I really really hope that someone can at least learn from my mistake and not use Kreston solicitors. We’re now purchasing a leasehold with a different solicitors and the experience has been completely different and much smoother. Below I listed a summary of their shortcomings to give more details.

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Communication with Gurbet and Helin was impossible and fragmented:
- No proactivity in calling us back or updating us but I expect this from most solicitors, but on top of it, our solicitor was impossible to reach, always in her lunch break or in another call or unavailable.
- Gurbet called back at 20pm on a Tuesday or on a Sunday night while we appreciate the working long hours, the lack of proactivity in other moments make this quite inappropriate.
5-months into the process, we asked for an in-person meeting which lasted two hours. While Gurbet provided a helpful and detailed explanation of the legal process, which we were grateful for, it also highlighted how much information had not been clearly communicated to us until that point. Even after this discussion, we were once again left without a clear sense of next steps, likely timelines, or what was required to progress the transaction.
- No timeline in sight EVER. The answer was always “it’s early to say” or a plain “we really cannot say”. Mind that we last asked any idea of a time frame the week we dropped the buy, so 5 months in,

Zero support and crazy approach to solve problems
- Legalese and zero explanations, we were dumped on piles of documents with no filters.
- Despite explicitly asking for information in plain terms, we were told this would require too much time and that a final report would cover everything later. This means we were unable to ask informed questions in real time
- Agent questioned why searches were not done earlier, they were requested over a month after we instructed them
- The flat came with a parking lot and they requested a “deed of variation” which would have meant ALL flats in the entire complex would have had to implement this, which could have taken years!
- Suddenly said “ok we dropped this now…” so some enquiries were dropped, other not absolutely randomly.

Some of our funds came from Italy and while we understand the need for anti money laundering checks, we were repeatedly asked for documents that were either:
- Inconsistent (e.g. tax returns requested for one parent but not the other),
- Excessively old (e.g. bank statements from 2011), or
- Already provided (but seemingly reviewed multiple times with little coordination).

This created confusion, delays, unnecessary stress for us and our parents despite our best efforts to repeatedly provide everything they asked for and explain/translate it for them.

Contract had crazy clauses:
- Contract says they are due to respond within 6 months
- Contract says capped amount but not true. Even if we didn’t complete, we were charged more than the initial quoted amount, and after complaining we received a 10% discount as a sign of “good will”. After complaining again, we managed to take it down to the initial quoted amount even if the process was not completed.

Fees were unclear until the end:
- Threatened to charge extra fee
- Final bill not clear, no billing guide
- Took ages to get a clear breakdown of fees.

I like to say thank you to Kreston Solicitors and especially Dilan Seker who was the solicitor who dealt with the sale of my property
Professional service all the way through
5 stars out of 5 for the services that was done

We have just completed on our property and had Kreston as our solicitors.
I can’t recommend them enough. We had Helin guide and help us through every stage of what is a stressful time trying to purchase a home.
She was absolutely outstanding. Again I can’t thank her enough. From start to finish in constant dialogue and offering all the information we need and made our process as seamless as it could be. A thank you to Ergun also for over seeing everything for us.
Overall.. outstanding.. thank you

Unfortunately, we had to find a new solicitor for our conveyancing due to multiple issues with the service we received. From the outset, we discovered that much of the information provided in the initial quote was inaccurate or misleading.

Compounding the situation, the solicitor assigned to our case went on an extended leave without any prior notice. During this time, we spent weeks chasing updates, with little to no response. We only received a single call from a paralegal, who was unable to assist and deferred all matters until the solicitor’s return.

We had placed our trust in this firm based on the glowing reviews we saw, but our experience was far from what was advertised. We are deeply disappointed and hope that sharing our experience will help others make more informed decisions.

Kreston’s were very professional throughout the whole process of the selling and buying of our home. They were extremely detailed on every legal point and answered our questions.
I would recommend their services and will definitely be using again, thank you to Gurbet and Helin for looking after us.