Koopjesdrogisterij.nl Reviews 

15,531
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Huge credit to Koopjesdrogisterij.nl for another successful shopping experience. With their extensive range of excellent products and many items for sale, it is also a pleasure to browse their stock... See more

Rated 5 out of 5 stars

The price was by far the cheapest I saw from all online suppliers for the exact same item and even though I ordered my items approx 6.25pm in the evening, they were still delivered the followed day i... See more

Rated 5 out of 5 stars

It makes sense to buy in bulk to get free delivery and see the best value from their prices. Searching through the website is the hardest thing - they have so much stock. I checked the prices against... See more

Rated 5 out of 5 stars

I was very very pleasantly surprised. Some products from the order had to be ordered additionally. The store sent notifications all the time about what exactly was happening. As products were delivere... See more

Company replied

Company details

  1. Wholesale Drugstore
  2. Hair Product Store
  3. Online Pharmacy
  4. Organic Drug Store
  5. Vitamin and Supplements Store

Written by the company

Dat is makkelijk! Online shoppen bij Koopjesdrogisterij. Voor je zelf, je partner, je gezin en ook voor je dieren! Je vindt bij ons bekende merken als Weleda, Modifast, Kineslim, Vogel, Weight Care en Orthica. En dat voor aantrekkelijke prijzen. Wij zorgen ervoor dat je als klant gemak, veel voordeel en A-merken voor de beste prijs krijgt. Ook testen wij samen met een testpanel regelmatig producten. Daardoor weet je wat je koopt. Meer dan 70.000 artikelen in jouw voordeel We willen dat elk product jou het beste biedt. Daarom vind je bij ons alleen producten van gerenommeerde producenten en leveranciers. De collectie is opgedeeld in verschillende categorieën zodat je gemakkelijk je producten kunt vinden aansluitend op jouw wensen. Zoek je een specifiek product? Maak dan gebruik van onze slimme zoekfunctie. Zo vind je snel het product dat bij jouw past. En heb je hulp nodig bij het vinden van het juiste product? Neem gerust contact op met onze klantenservice. Zij staan voor je klaar.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

16K reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(15,531)

5,441 reviews in the last 12 months

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Rated 3 out of 5 stars

Checking your records would show i buy…

Checking your records would show i buy the same product every month, and have done for some years. Therefore you pretty much know to keep 'X' amount in stock. However, recently you've taken to waiting for me to order before you buy from the supplier.

NOT GOOD. Not only are your prices starting to outstrip the value of the product, you're becoming pennywise in your own stock.

If you're in trouble please let me know so's I can locate another supplier.

--- Answer from Koopjesdrogisterij.nl
--- Dear Dean,
--- Thanks for letting us know. I contacted the responsible department and we have the needed product in stock from now on.

So hope to find a new order next month 🙂

Kind regards,
The team of KoopjesDrogisterij

Great response, KD, and it's great to know my product will be available when I next order!

Now we've sorted out the stock issue - let's work on the price. Once upon a time you were offering a significant discount on Bloem Beengelie, but over the years that discount has reduced, and not in-line with inflation. Bloem proudly tell us on their website about the consistancy of their prices, so I don't think they're upping the price on you. Of course, stocking low will always decrease your margin, leading to price increases, but - hey, that's fixed now, right?

So hopefully your positive attitude on stock will now allow you to tell me of a small reduction on the price for multiple purchases of this product in future ...?

Well done so far, KD ;-)
Rgds Dean

27 September 2023
Unprompted review
Koopjesdrogisterij.nl logo

Reply from Koopjesdrogisterij.nl

Dear Dean,

Thanks for letting us know. I contacted the responsible department and we have the needed product in stock from now on.

So hope to find a new order next month 🙂

Kind regards,
The team of KoopjesDrogisterij

Rated 5 out of 5 stars

Good service and price

Good service and price. Package is good. Because of super discount, I am worried about the expire date. But from the products, they are fresh with normal expired date.

18 September 2023
Unprompted review
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Reply from Koopjesdrogisterij.nl

Dear Zhihong,

Thank you very much for leaving your positive feedback and appreciation for our service and prices. Your satisfaction is our priority and we will continue to do our best to provide you with high-quality products at economical prices. We look forward to serving you again in the future.

Kind regards,
Team KoopjesDrogister

Rated 5 out of 5 stars

A lot of assortments with good prices…

A lot of assortments with good prices delivery time is also super

13 September 2023
Unprompted review
Koopjesdrogisterij.nl logo

Reply from Koopjesdrogisterij.nl

Dear Kaori,

We are glad to hear that you had a great experience with our firm and our service. We would love to serve you again in the future!

Kind regards,
Team KoopjesDrogisterij

Rated 3 out of 5 stars

I honestly think 🤔

I’ve ordered here a few times and can honestly say I’m somewhat disappointed in the time it takes and this last time it took more time. However I was mailed that there was delays.
Then this last pkg was sent and said delivered but not to me. It arrived just today. I don’t know what the heck is going on with the delivery/ post NL & logistics because I’m having this problem a lot lately. You are awaiting a pkg and your post app tells you you have it but you don’t. Then it says when it actually gets delivered ( some don’t) we have delivered your pkg. again. Some one somewhere is an eejit!
When ordering in future I guess I will have to try in future to order much earlier than my expected delivery.
One super good plus is they’re much cheaper in product ranges/brands.

11 September 2023
Unprompted review
Koopjesdrogisterij.nl logo

Reply from Koopjesdrogisterij.nl

Dear Karyn,

Thanks for your review. We hope you will order earlier, so you get your package in time. But more than that, we hope that we can send it sooner and that PostNL deliver it the next day.

We hope to see you again for the cheaper products.

Thanks,
The team of KoopjesDrogisterij

Rated 5 out of 5 stars

I was very very pleasantly surprised

I was very very pleasantly surprised. Some products from the order had to be ordered additionally. The store sent notifications all the time about what exactly was happening. As products were delivered to the warehouse, express delivery was the next day. A very very pleasant attitude

10 September 2023
Unprompted review
Koopjesdrogisterij.nl logo

Reply from Koopjesdrogisterij.nl

Dear Claire,

Glad to hear that you are satisfied with our offer and our communication. We would like to apologize for the slight delay of your order. We hope your order was delivered in good condition and that you enjoy it.

Kind regards,
Team KoopjesDrogisterij

Rated 1 out of 5 stars

Never ever again!!!

Never ever again!!!
I will rather pay the couple of extra euros but the stress of dealing with your company is just not worth it
Also waiting 10 days for an order that should be 3-5 days is just not cool
Avoid, avoid, avoid!!!

16 August 2023
Unprompted review
Koopjesdrogisterij.nl logo

Reply from Koopjesdrogisterij.nl

Dear Tracy,

We are very sorry that your order took so long. It is not always that way, but I think that could not convince you to try it again. I understand that completely.

Regards,
The team of KoopjesDrogisterij

Rated 3 out of 5 stars

Good price, but confusing service

Good price, but a bit disappointing that I ordered 3 packages of a certain product, was confirmed, then after a few days I was told only 1 could be delivered. I also received another email stating that NONE would be delivered, so things were very unclear until finally 1 unit came, a week later. Not having updated stock, plus the confusing messaging and time to deliver, messes up with planning. Will think twice before ordering again.

11 August 2023
Unprompted review
Koopjesdrogisterij.nl logo

Reply from Koopjesdrogisterij.nl

Hello R.A.

We apologize for the confusing reporting. Unfortunately, our system sometimes indicates that a product will not be delivered, while this product is in the package. We understand this is very confusing.

We also would like to apologize that we were not able to deliver all products to you ordered, in the end.

Regards,
The team of KoopjesDrogisterij

Rated 3 out of 5 stars

Fairly good but

Fairly good but always so long in delivery! I do get my order eventually.

18 June 2023
Unprompted review
Koopjesdrogisterij.nl logo

Reply from Koopjesdrogisterij.nl

Hi Karyn,

Thanks for your review. Have you seen which article has delayed your order? The next time, you can always contact us (by phone/Facebook) about the current stock for the products you want to order.

Kind regards,
The team of KoopjesDrogisterij

Rated 1 out of 5 stars

Te late levering

18 June 2023
Unprompted review
Koopjesdrogisterij.nl logo

Reply from Koopjesdrogisterij.nl

Hallo hd hd,

Wat vervelend dat er een te late levering plaats heeft gevonden! Onze excuses daarvoor. Zou je je gegevens via trustpilot willen achterlaten, dan kan ik nog even kijken waar dit precies verkeerd gegaan is zodat het in de toekomst beter kan :)

Update:
We hebben helaas nog geen gegevens van je ontvangen. Zou je dit alsnog aan ons door willen geven, zodat we dit voor je na kunnen kijken?

Rated 2 out of 5 stars

Late delivery - still waiting

It’s been already 2 weeks almost and my products were just shipped.

10 June 2023
Unprompted review
Koopjesdrogisterij.nl logo

Reply from Koopjesdrogisterij.nl

Dear Loannis Kotsakiachidis,

Thank you for your review, and we sincerely apologize for the delay in our response. We appreciate your understanding and patience. Your feedback is valuable to us, and we are committed to improving our communication and response time. Please accept our apologies once again, and we look forward to serving you better in the future.

Best regards,
KoopjesDrogisterij

Rated 1 out of 5 stars

Waiting weeks for my order

2 weeks passed by, I'm still waiting for my order. Zero follow up, ridiculous! Never buying from this company again

6 June 2023
Unprompted review
Koopjesdrogisterij.nl logo

Reply from Koopjesdrogisterij.nl

Hi Martha,

Strange that you did not receive any follow up about your order. There seems to be a different problem then. Can you please provide us the information about your order? Than I look into it as soon as possible.

Kind regards,
Het team van KoopjesDrogisterij

Rated 1 out of 5 stars

Ordered 22 days ago and still waiting!

I placed an order 22 days ago and still waiting for it. I have received no updates about the order so far. I wrote 2 emails but received no answer back. Today I tried the chat bot but after answering many questions, it sent me to a human but then informed that there was nobody available to take the chat. I have never have such a bad experience and service with any webshop in the Netherlands!

15 May 2023
Unprompted review
Koopjesdrogisterij.nl logo

Reply from Koopjesdrogisterij.nl

Hi Christina, I have found your e-mail. Will let you know the status as soon as possible.

Rated 2 out of 5 stars

Customer service issues, Delivery time promise not kept

Unfortunately I didn't check the reviews here before ordering in this website... I ordered on 4th of may on purpose in this website because it is well said that DELIVERY is made within 1 to 3 days and I really needed these products. Though, after receiving an order confirmation email straight away, I still did not receive my order and not even a tracking order email (its 10th of May now). I have sent an email to customer service, no reply. I used the chat in the website and ended up with no response at all saying that nobody is available to reply to me, and spent 30min waiting on the phone to get the same reply form a robot when it was my turn. When I see that it's the case for 80% of the people here, I am really afraid I got scammed... Hopefully it is just the worst customer service ever and I will still receive my order with a huge delay !

Update on 12th may: At least they are checking the reviews here and the website isn't a scam, just not super efficient with customer service issue but at the end, I got my delivery today and they even refunded me for the products I didn't wanted anymore because too late. The products received are exactly what I ordered, so I will add one star !

4 May 2023
Unprompted review
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Reply from Koopjesdrogisterij.nl

Hi Céline, thanks for your personal information. I have found the right order. And will contact you as soon as possible. Sorry ☹

Rated 3 out of 5 stars

I never received a tracking code and…

I never received a tracking code and its over a week now.
They do not answer any emails.
5000073694
EDIT: After calling I received great service and fast answer. Still waiting for second box but this seems solved.

10 April 2023
Unprompted review
Koopjesdrogisterij.nl logo

Reply from Koopjesdrogisterij.nl

Hi Justo, I saw that you received the tracking codes after all. One package allready has been delivered. The other one was send today and wil be there tomorrow, hopefully.

Rated 1 out of 5 stars

Unprofessional and irresponsible!

23 February 2023
Unprompted review
Koopjesdrogisterij.nl logo

Reply from Koopjesdrogisterij.nl

Dear Karen,

We understand your frustration and would like to apologize for the inconvenience caused by the long waiting times and poor accessibility.

Due to the consequences of our migration of the IT systems, we are experiencing overload in customer service. You as a customer should not be inconvenienced by this; we deeply regret that this did take place.

We would like to receive your order number and email address, so that we can help you further. Following this response, you will receive another message from Trustpilot asking for your details. If you would like to pass this on to us, my colleagues will take care of it for you.

Best regards,
Team KoopjesDrogisterij

Rated 1 out of 5 stars

I'm another client who did not received…

I'm another client who did not received the order. I purchased on 3rd February. Somebody should call the police that's all. You can't contact anybody and you'll never have your money back. I was SCAMMED!!!!!!

24 February 2023
Unprompted review
Koopjesdrogisterij.nl logo

Reply from Koopjesdrogisterij.nl

Update: Order is cancelled and money is returned. Again apologies for everything.

Dear Elly,

We understand your frustration and would like to apologize for the inconvenience caused by the long waiting times and poor accessibility.

Due to the consequences of our migration of the IT systems, we are experiencing overload in customer service. You as a customer should not be inconvenienced by this; we deeply regret that this did take place.

We can promise you that you will get the products or get the money back. We would like to get in touch with you, so that we can see how quickly the products will arrive or whether it is a better idea to cancel the order.

We would like to receive your order number and email address, so that we can help you further. Following this response, you will receive another message from Trustpilot asking for your details. If you would like to pass this on to us, my colleagues will take care of it for you.

Best regards,
Team KoopjesDrogisterij

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