Easy ordering process, quick delivery and lovely looking shoes. That said, the elasticated buckle broke on them in less than 2 weeks. The customer services team responded very quickly apologising and... See more
Company replied
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Review summary
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Reviews shaping this summary
The service was good but the items themselves are variable in quality. I have a different colour in the same size in the same style of shoe and fit is completely different and the materials are poor... See more
I ordered these and within 2 days they had arrived. I suffer with Elhers Danlos syndrome which is a connective tissue disorder and find even small walks excruciating and wear out most shoes pretty qui... See more
Lovely shoes and great support team. I ordered for them twice already and I absolutely enjoy both pairs. Cant tell much about the quality yet but they are comfortable to wear, the delivery was very... See more
Company replied
Company details
Written by the company
KOI is an independent brand that creates collectable, identity-driven designs rather than disposable, trend-chasing fashion. The design philosophy is rooted in subculture and self-expression, not seasonal trend cycles. Every pair features improved construction, reinforced stitching and materials chosen with longevity in mind. All products are backed by a six-month warranty.
Koi Footwear - Fashion Footwear
Written by the company
- Independent British Brand
- From classic Mary Jane to iconic platform boots, we design bold shoes with edge, attitude, and roots in the city that made us.
6 Month Manufacture Warranty
Direct purchases from KOI
All KOI footwear comes with a 6-month manufacturing warranty when purchased directly through our website. We stand by the quality of our shoes and want you to feel confident with every purchase — if something's not quite right, we're always here to help.
Contact us at
help@koifootwear.com
Contact info
Manchester, United Kingdom
- 07884199278
- help@koifootwear.com
- www.koifootwear.com
4.2
Great
22K reviews
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Replied to 77% of negative reviews
Typically replies within 1 week
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Super satisfied
Love the shoes, the delivery took a bit longer than expected but in the end all worked out great! Thank you!
18 May 2026
Order processed quickly and shipped on…
Order processed quickly and shipped on time. Shoes were better quality than expected i love them and they are so comfy.
13 May 2026
Looks as photographed
Looks as photographed, arrives quick enough and comfortable shoes
8 October 2025
Great product and customer service
I ordered these shoes for my birthday, and initially there was a communication issue and the shoes got lost. When I expressed this to them (in an admittedly rude email), they responded quickly, professionally, and very helpfully, offering me a refund or a replacement pair. Well, the replacement pair arrived today, and they are super cute and super comfortable!
26 May 2026
Although I love the shoes the only…
Although I love the shoes the only thing that isn’t so great is the holes for the buckle. There are either not enough holes or the buckle strap isn’t long enough. Other than that I love the shoes.
5 May 2026
Very satisfied
Products with special look and good quality. The shipment was also very fast.
11 May 2026
Ordered a pair of shoes
Ordered a pair of shoes, a couple day later they said they were over while the site wasn’t even updated, they refunded me but never restocked even if they invited me to sign up for updates on my mail. And now asking me how did the purchase went? Lol
27 April 2026
Fast delivery, super comfortable
Bought the Rancor Lace Up ‘Monster’ boots and they are so incredibly comfortable. I bought a size up so I could wear thicker socks in winter without it being too tight of a fit. The delivery was fast and I would buy from Koi again!
8 May 2026
Good Customer Service!
They were so helpful when my stuff got lost in the mail and sent me new ones! The shoes are everything to me I love them
7 May 2026
Surprised by how easy they are to walk in
Surprised by how easy they are to walk in. At first I thought they at not even shipped yet, and I was worried they would not show up it time for my graduation, but they randomly showed up at my door. Very happy I have more time then I thought to learn to walk in them.
6 May 2026
Absolutely Brilliant company
Absolutely Brilliant company
Love the boots
And my son is so happy
6 May 2026
Was really happy with my purchase my…
Was really happy with my purchase my daughter loves them and finds them very comfortable, she will be looking forward to wearing them to her prom. I was very impressed with how quick the delivery was.
5 May 2026
Rancor Lace up 'Monster' Boots
I bought these boots and I'm in love with them! They're super comfortable and the design is so unique. Recommend!
5 May 2026
Need to return or exchange the shoes but can't
I followed the suggestion to size up if your feet are on the wider end, and the shoes ending up being too large. I tried to return it several times but the return page doesn't let me complete the return. I've tried multiple devices and selecting all 3 payment methods and it hasn't worked. I also tried to contact the support email twice and had no response
24 April 2026
Reply from KOI Footwear
Hi Toria,
Thanks for reaching out regarding your order. I’m sorry to hear you’ve experienced difficulties with your return.
I’ve fully reviewed our email records and, at this time, we have not received an email from you regarding this issue.
Please note that the correct email address for support is [help@koifootwear.com]
You’ll need to contact us directly using this address rather than replying to an automated Flow email.
If you still require assistance, please don’t hesitate to get in touch. We look forward to helping you resolve this issue.
Kind regards,
KOI
Amazing customer service
Amazing customer service, quick shipping and the most beautiful shoes 🩵
23 April 2026
Brilliant every time!!
Brilliant every time I order! Super fast shipping! Gorgeous comfy shoes! Always happy with purchases! Thank you Koi!
23 April 2026
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