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KOHO Reviews 1,958

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TrustScore 4.5 out of 5

4.5

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Evaluating 1,532 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and product offerings, highlighting features like cashback, early direct deposits, and credit-building opportunities. Many appreciate the ease of use and the convenience of managing their finances through the platform, finding it a reliable and helpful tool for daily needs and financial planning. However, some customers also noted issues with payment processing, such as delayed funds or problems with e-transfers, where the company's fraud coverage was perceived as insufficient. A few other people also felt that customer service was inconsistent, with some experiencing long wait times, unhelpful agents, or difficulties resolving complex issues.

What people talk about most

User experience

People report positive experiences with user experience, highlighting the app's user-friendly interface and... See more

Payment

Customers consistently note ambiguous experiences with payment. Many appreciate features like early direct... See more

Service

Customers had positive experiences with service, particularly praising the financial coaching service as... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the helpfulness,... See more

Product

Consumers find the product to be positive, highlighting its utility for managing finances and improving... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They offer great services with a good interest rate on balance, no minimum balance required. Cash back, cover, payment plans, extra cashback with scores of businesses all for little to no fees depend... See more

Company replied

Rated 5 out of 5 stars

Koho is the easiest way to get and use a credit card. You can use it virtually, pay bills, have automatic withdrawal when they require a credit card. There are so many ways that Koho can make your dig... See more

Company replied

Rated 5 out of 5 stars

I enjoy everything about my account with KOHO. The hope very soon KOHO will have a mobile cheque deposit option, so I can close my separate account at a bank that offers it. Also being able to ha... See more

Rated 5 out of 5 stars

I had a hard time finding contact information and it would not let me live chat unless I logged in but it also wouldn't let me log in so there's that . Customer service was great they worked hard at f... See more

Company replied

Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Financial Consultant
  4. Financial Institution
  5. Money Transfer Service

Written by the company

KOHO is the simple, secure, and rewarding way to manage your money. We empower Canadians to improve their financial lives without the red tape and high fees found elsewhere. We provide easy-to-use tools for spending, saving and credit building all in one place.

Contact info

Promotion box for KOHO

GET AHEAD. STAY THERE.

Join 2+ million Canadians who are making progress with KOHO.

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

I do not like the way I have to move…

I do not like the way I have to move money around now my goals to spendable. If I was short before payday all was good I didn’t have to leave the checkout line and move money around, then back to shopping again. I myself should have the choice if I want this way or not. I don’t believe it should be up to you!! I have to use a different card at these times and I think I might just keep using them.

15 May 2026
Rated 5 out of 5 stars

KOHO

KOHO gives offers, promotions, and credit tools for low-income earners.

17 May 2026

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