Kogan Reviews 

Easy to find a product that suited me amongst a large number of alternatives.

I placed an order on Kogan, item was delivered to the wrong address. When I enquired, they say that 3rd party seller has to sort it out. I’ve told them about the urgency of this being delivered on time, but they just don’t care.
This is the 3rd time buying from Kogan and never again. Customer service doesn’t exist. They are more than willing to take your money, but won’t deliver the service. There is no one to talk to except for AI helpdesk.
DON’T BUY FROM KOGAN!!!

The support I received from Kogan was genuinely awful. The phone arrived in unacceptable condition, and instead of helping, Kogan pushed all responsibility onto the third‑party seller, BecexTech. Kogan offered zero accountability, zero guidance, and zero support. If you feel like wasting a few months going back and forth with a seller while Kogan does absolutely nothing, then go ahead, otherwise avoid this platform entirely

I was not pleased with how Kogan enrolled people in its First membership program. I believe its approach lacks transparency due to the use of pre-ticked boxes and unauthorized automatic payments for the loyalty program (First) directly from bank accounts. So, I do not recommend this company.

Customer service is absolutely pathetic.
I contacted customers service after the tracking number on an item I purchased was never activated. They said they would send out a replacement item. That never happened. 2 weeks after raising my concern I still have no idea if ill receive my item. Kogan ought to be ashamed of their customer service and treatment of customers.

Never received my product, no customer service, no phone number, just automatic reply email. Do not purchase perfume on this site, it's a scam!!!

Kogan products are always as described, I have never been disappointed with my purchases.
Website very easy to navigate and no annoying ‘spin to win’ promotions

Absolutely unprofessional and rubbish, I ordered the Brosa Milano 3 Seater Compressed Sofa with Left Chaise (Beige) end of June i was sent only 1 part of the sofa out of the 2. The other package delivery was a mattress which i did not order. I made multiple attempts at contacting and providing as much details as possible so that the sofa could be redelivered asap but it was literally the opposite from Brosa.

At the point of delivery, i was away for a short leave. Hence, i could not check it at the very moment. After weeks of waiting and poor communication from Brosa, i have finally gotten a email that the product is now a presale and the waiting time could be up 7th December, Mind you i have made the purchase on 30th June. Additionally, they were very keen and quick on sending details about the return of the mattress but it was the total opposite for the sofa.

Additionally there is no contact number, i have sent multiple emails at getting a refund abut it seems like they are very uncooperative and gone to deaf ears.

Lastly, it is noticed that there are multiple ppl handling this issues but no one actually resolving the problem, i have gotten emails from different support service team which shows clearly that the issues has not been handled professionally. Asking for details and information again when i have already provided all the information.

Personally I would never recommend anyone purchasing products from brosa ever again. Currently, i have sent a email asking for a refund again. Guess it gonna take a week for that reply too.

Kogan Australia automatically charged my PayPal account for a 129.00 Flag 365 days membership. Without my authorisation. Since there were limited funds PayPal somehow managed to transfer the shortfall of funds from my personal account to fully Pay Kogan Australia. I'm $129.00 out of pocket. I was told transactions are not refundable. Beware of Kogan Australia & PayPal.

Received all items purchased expediently, in good order and delivered to the location requested. Overall, very happy with purchase experience. The only exception is the exorbitant Kogan First subscription scheme cost and the methods Kogan uses to almost entrap unsuspecting customers. There must be a better more ethical way.

Quick. Easy. Not overly expensive

I have ordered from Kogan before and have never been disappointed. Quick service fast delivery. Good prices. I would recomend Kogan to anyone

Good product that arrived but this company will automatically set you up to a First choice plan without your consent and steal your money two weeks later as an annual payment of $129 no way to contact them through email or phone either and make it almost impossible to contact unless you use the message bar in their site. Since I can not reply to your reply Kogan yesss you have returned my money but I have been scammed that Many times I know how to get My money back off companies that try scam you! What worries me is that you do not have direct lines to contact and people would struggle to know how to contact the company it's discusting and I'll never shop through you again even though the item i first purchased was good! No need to scam people with your first choice reoccurring payment you lose more peoples trust by doing this worse marketing scam ever would have brought your products again if you didn't do this

A good product at a good price

Kogan's app is extremely user friendly and I could easily searched the product I wanted. The delivery was timely made and I was informed of its delivery status. Most importantly, the order I received is in perfect conditions - it was property packed with good details about the return policy and warranty information.

Terrible experience from start to finish. I purchased a coffee machine that arrived defective with a broken grinder. When I tried to get help, I hit a complete brick wall with Kogan's customer service.
​I raised multiple support tickets and was completely ignored for days. Their live chat is useless. Agents constantly transfer you away or leave you hanging indefinitely with zero resolution. It is virtually impossible to get actual customer support or a refund for a faulty product. Customer service is completely non-existent and horrible. Avoid buying appliances here if you expect any post-purchase support.

So easy to find what I am looking for on Kogan, and the service is 2nd to none. Prices are always super competitive and communication is great too. A+

Purchase online easy and quick.
All the information about the item was available making my purchase so much easier.
Great price, the microwave works fantastic. My partner is almost 80 and finds this microwave really easy to operate as well.
Delivery was fast. Thank you Kogan.

Bought this product on Special. Price was great. Item looks like it will be excellent. Not used as yet, but don’t foresee any problems. Prompt delivery.
Very happy. Love the Kogan ‘specials’.

The most shocking customer service ever !
I ordered 2 No New Brosa Nottage Armchairs. The chairs were delivered in the Sydney area in a well protected sealed boxes. On opening the boxes there were no legs in either of the boxes to fit to the chairs. I lodged a complaint via the app and after 5 days received the following response: "Unfortunately, we cannot provide replacement parts for now as there are none available on our end.
To address this issue promptly, could you please confirm if you can source the legs as a needed part to your sofa from Bunnings, DIY, or your local hardware store?
If you can possibly do that, you can provide us with the receipt of the cost, and I would be happy to provide you with a PARTIAL refund for the cost purchased."
My response: "You now suggest that I should waste my time to go to a hardware store and purchase some arbitrary legs to fit to the chairs that arrived without legs ! Then you will only partially refund me for the purchase cost of some arbitrary legs !
Maybe, you should go to the hardware store and come and fit them, that will be a slight improvement on your shocking customer service.

What I do expect, is that if you cannot supply 2 sets of the correct legs, that you rather send two new chairs that have legs in the box and collect the chairs that do not have legs.

Failing that, that you refund me $ 858.00 for the purchase of the chairs plus the transport of the chairs for $ 81.99, totaling $ 939.99.
When the money reflects in my account, you then come and collect the chairs."

I have never encountered such shocking customer service in my life ! Stay far away from Kogan. In the interim I get bombarded with 2 sales spam mails each day, despite ticking the block that I do not want to receive any marketing.