KOALA PRODUCTS Reviews 

951
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the remarkable value for money offered across a wide range of outdoor items. Many consumers enthusiastically highlight that the specialized gear is exceptionally well made, remarkably sturdy, and wonderfully comfortable for everyday outdoor use. Some reviewers were not happy with product durability, noting frustrating issues like splitting soles, broken parts, or materials failing shortly after purchase. A few other people also mentioned receiving items with sizing flaws or experiencing difficulties when attempting to obtain replacement parts and return faulty goods.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, mentioning that items are well made, sturdy, and... See more

Quality

Consumers find quality to be positive, regularly praising well-made items, sturdy materials, and excellent... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting super fast and prompt... See more

Service

Users describe positive interactions with service, highlighting brilliant and excellent experiences overall.... See more

Price

Clients share positive opinions on price, consistently highlighting great bargains, fair costs, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My boots were very competitively priced and delivered really quickly. Unfortunately they were the wrong colour but the company dealt with that very efficiently and quickly Very happy with the experien... See more

Rated 4 out of 5 stars

The delivery was swift. The boots have a stylish appearance, provide excellent warmth, and fit perfectly.

Rated 5 out of 5 stars

Purchased my seat box about 12 months ago quality matches that of many more expensive seat boxes strap snapped after about a week after Purchased and was replaced straight away with no hassle. Have ad... See more


Company details

  1. Fishing Store

Information provided by various external sources

Suppliers of high quality carp coarse and sea fishing tackle available online from Koala Products


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

951 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(951)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Waders

Ordered them on the Friday turned up on the Monday brilliant product and excellent customer service

2 June 2024
Rated 1 out of 5 stars

I bought Dirt Boots through Amazon

I bought Dirt Boots through Amazon. They were initially very good but one boot started leaking after less than a month. If you read through enough TrustPilot reviews you'll spot a pattern. The company hates refunding money.

I went through Amazon, first by contacting the company through the Amazon app; Koala started doing what other reviewers said they'd done, trying to get me to do unreasonable things, like fill th boot with water to show the leak. I quoted the Consumer Credit Act 2015 at them and they stopped replying. I was then able to go back to Amazon and show them the message chain, and they eventually refunded me in full. So, if you have a problem and you bought through Amazon, do what I did, but make sure you try with the supplier first.

Ultimately I don't think their Dirt Boots are any good; they just won't improve their manufacturing process, or change materials, to make them better.

In keeping with Koala Products' other responses to negative comments I now expect to receive a mouthful of abuse. On you go Koala, I've got my money back, do your worst!

23 January 2024
Unprompted review
Rated 4 out of 5 stars

Overall a great little chair.

Okay so the fishing chair, well overall it is not a bad chair, reasonably comfortable to sit on, easy to set up and not bad on weight either, the down side of things are as follows, could have done with a shoulder strap to aid in carrying it, I’ve had to buy on myself to use but would have been better if one was included in the price, design of the chair, well could have done with an easier way to adjust the back tilt rather than having to unscrew both side and adjust that way.
Price wise, well purchased directly the price was pretty reasonable compared to other chairs in the market.

Overall would I recommend this chair to anyone? Yes I would without a shadow of doubt.
Fast dispatch as well. 👍

15 May 2024
Rated 5 out of 5 stars

They make the best mattress I ever had…

They make the best mattress I ever had in my life. I had a very exesive mattress before, from one of those brands that everybody buys. Not impressed. Withing 2 weeks I was feeling pain in my back and hips. I was getting up in the morning like a 90 yo person (i was just 35 at the time). had to get rid of it. tried a couple of toher brands here and there. Until the day I got a Koala. I get up in rested state every day and my posture is upright since day 1. No back or hip pains anymore,
Perfect density and firmness of foam, will not ever change brands again.
I have had the mattress for 5 years and every time I had to move out (usualy to a semi furnished place) my only request was to keep my Koala mattress. I didnt care if I had to put on the floor for a while, as long as I could keep it.
ps: had to use my warranty last week as the zipper of the mattress cover broke and I couldnt clsoe it anymore. within 2 days I had a brand new cover sent to me. Just another reason to spread the word about this fanstactic company.

12 May 2024
Unprompted review
Rated 3 out of 5 stars

Good products but Royal Mail service…

Good products but Royal Mail service appalling. I would suggest using a different courier

8 March 2024
KOALA PRODUCTS logo

Reply from KOALA PRODUCTS

Thanks for taking the time to leave a review, we can only apologise if you have had an issue with Royal Mail however please use their Trustpilot page to leave your review about them..

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