Knotty Knickers Reviews 

Was worried with all the bad reviews. But items arrived within 10 daya. Seem fine to me. Standard shein/ prinark quality. Bought 10 pairs of underwear.

Awful poor quality product, does not fit correctly, and the company refuses to honour their money back guarantee!

I would give this scam company no stars if it were possible! I ordered 25 pairs of pants from here, waiting 3 weeks for them to arrive to find they were all size S when I ordered Large! Spoke to some moron from customer services to either get an exchange or refund. They refused to either, point blank! Nasty, cheap material shipped from China. Overpriced tat. Absolutely furious now I'm out of pocket and stuck with 25 pairs of pants that I can't wear! Avoid this scam company at all costs, just look at the rest of the reviews, I wish I did! 🤦🏻‍♀️

As soon as I ordered I realised it was a dodgy company. Knickers took weeks to arrive, 2 were wrong size and the one that was right was more like a small than a large, not even worth the hassle to get the right size given they dont fit

Awful! I bought about 30 pairs, material is cheap and tacky, sizing is all off! Will all be going in the bin! Waste of money!

Like all the other reviews, a total scam. I never received my package or even a tracking number. The order says fulfilled but it certainly was not. They don't have a phone number and their online contact form conveniently doesn't work. They're unresponsive to emails. How has this website not been shut down?

I placed an order December 22nd, 2024. My packaged “shipped”- which meant a label was created and the box was never sent out. I gave them some grace and waited a month until I reached out to them. I reached out to them every other week since then and they have ignored every single message. It is now almost SEPTEMBER of 2025. This is a scam company. Avoid at all costs

My packages were lost in transit and customer service refused to refund me or replace the packages. They offered three packages out of the 9 that were lost.

Don't sign up for this subscription.

Placed an order over a month ago to be ignored for days when I emailed customer support. After emailing them daily they messaged back saying my order was lost. They've said they've re sent it but had no tracking and when I email they just say sorry for the inconvenience customer support are an absolute joke I think ill be getting my money back as all I keep getting told is to wait 2 to 3 business days. Its unacceptable. If your thinking about buying id say to go elsewhere.

Update: I asked for a refund as I still haven't received anything and they ghosted me. 100% a scam website!

I am still waiting for my order nearly a month after placing it. Customer service are very unhelpful. Working on getting either my order or my money back but customer service are just fobbing me off.

I'm the UK and I really should have read reviews before I ordered. But I didn't. Ordered some sale knickers and a star sign boxers and bralet. All are great.. well packaged. The bra/boxer set is so comfortable and soft.. And the fits of knickers are great for me..

The panties themselves are nice (I ordered only modal ones, not the cheaper polyester stuff they sell). However, the sizes run VERY small and the 14 day money back guarantee is a scam. Let me explain. I am usually a UK 8-10 and went for the size S (10-12) but they are too tight around my thighs in two of the pairs and too tight around the hips in one pair, despite having measured myself and found myself to be in the perfect range for size S. I emailed Knotty support team but did not receive the help I expected. As I used the buy 1 get 2 free offer, I got 3 pairs of panties for £20 (plus the £6 shipping fee), and they were all too small. Knotty gave me £20 credit but would not let me use it in combination with the Buy 1 get 2 free promotion. Therefore, I am neither getting my money back, nor am I getting what I originally bought with it. I have now spent £32 in total to receive ONE pair of panties that HOPEFULLY fits (I ordered the size M, note that I haven't received them yet). I emailed Knotty twice since, trying to get them to solve this issue for me, but they have ghosted me. Rude.

The underwear comes up small. I actually ordered 5 pairs in the same size, 4 don't fit, 1 does. They delete messages on social media so they don't rectify their problems. The braletts are great..true to size. But very much Primark type knickers. Cut small.

Awful customer service. Inconsistent sizing. Horrendous quality. Looks and feels like cheap plastic. I think 45 mins wearing these pants would give anybody a yeast infection! No cotton gusset. Just cr*p. Reached out to their customer service over a delivery delay and just got attitude from them. Avoid at all costs

Quality is hit and miss. I’ve ordered several times. Some items are great, others terrible. HOWEVER, the customer service leaves a lot to be desired. While initially, I received a reply to my questions about an undelivered package, I am now up to 18 messages over the last two months, with the last dozen being unanswered by them. I am out the money, as I waited too long for Knotty’s support team to respond instead of cancelling through PayPal or my credit card when it was clear the delivery wasn’t made, and now, it’s too late to dispute. I will not be buying from them again.

So, the begin with i was happy with my order. They sent me an incorrect pair and rectified it without much hassle. After 4 months there are issues with the product i.e faulty seams. I brought this up with support and was told any issues should have been reported within 5 days. Was told that basically their garments aren't meant to last. Wouldn't use this company again. Customer service leaves much to be desired. Money could be better spent elsewhere.

They are posting fake job offers, asking candidates to create a full marketing plan, and never getting back to them but using the stolen ideas

The company sent me the wrong order, by which point the items I wanted were sold out. They are refusing to offer anything other than a credit note; not even a discount code or annuthing- and have now gone radio silence, DO NOT USE.

I ordered a load of the £1 pants- yes they're cheap and yes they are abit off on the sizing but they are a quid each ! Alot like you'd get in primark but with out having to travel there.
Don't expect amazing but not all bad.