Treat with Caution or even better, look away! I could not agree more with Sabrina's comments as I had the exact same issue. Knight Knox introduced me to 3 'no-brainer' deals for buy off-plan... See more
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I'm very excited to get my recent property purchase completed today. It excellent service from Knight Knox International team, mainly Sarah Bourne for their support. They actively involved in sale, co... See more
Company replied
I am very pleased with my first purchases with KK and all the team of staff that I engaged with all the steps of the way. They were very professional, responsive and patient with me despite all my que... See more
Company replied
Throughout the entire buying process we were assisted by Olivia. She was patient, especially when buying the Manchester flat. She was understanding and helpful and her response times were over and ab... See more
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Company details
Written by the company
We are a proven property investment specialist with almost 20 years of experience, specialising in identifying and sourcing high-yield property investments for clients. We aim to help investors navigate the property investment market by providing expert advice and access to exclusive opportunities, ultimately aiming to deliver profitable returns and build wealth through property investments. Our track record speaks for itself. Operating in the buy-to-let industry since 2004, we have launched over 120 developments with a total value of over £1.2bn. Our extensive market knowledge, established relationships within the industry, and ability to identify emerging investment hotspots allow us to provide a trusted and reliable investment solution.
Contact info
Quay West, Trafford Wharf Road, M17 1HH, Manchester, United Kingdom
- +44 (0)161 772 1370
- info@knightknox.com
- www.knightknox.com
4.3
Excellent
270 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Terrible company
Terrible company. Do not trust this company. I bought a 2 bedroom and 2 bedroom apartment from them off plan in 2018. I had to chase them continuously for updates on the building. It finally completed after a 2 year delay. Some of this understandable due to covid and Brexit delays. My apartment was supposed to be finished to a high spec but I paid for a company to list the snags. There were 249 snags identified. The front door is covered in scratches and dings, all of my internal doors are similar. The plastering and paintwork is a disgrace. The most important thing that needs fixing is the balcony which has a significant bow to it and it collects lots of water that I need to sweep off. But it doesn’t feel safe to step out on to it. We are living in a building site because we are surrounded by unfinished projects, the builders were supposed to build but went “ bankrupt” and they have just been abandoned. We have to walk, in an unsafe environment, to our apartment block and there is no parking. They are keen to take our money but haven’t fixed a single snag nearly 2 years after completion.
11 September 2023
Reply from Knight Knox
Dear Karen,
We’re incredibly sorry to hear that you have had issues with regards to the snagging at your property.
We note that you completed on your apartment in 2022. Having looked at our records we can’t see that you have contacted us since then, so this review is the first time our office is hearing about the extent of your issues.
The project was delayed and we note that you were in contact with your Property Consultant for updates. We are sorry that you feel you had to chase our office for this information. As the agent we rely on the developer, being Fortis, to provide our office with build updates. We appreciate that construction updates are essential to buyers but we can only pass on the information when we receive it from the developer.
Snagging would have been referenced in your contract and your solicitor will also have advised you to ensure this process has been undertaken prior to completion. Snagging issues are dealt with by the developer and the build contractor and under the contract there is usually a one year timeframe for these to be dealt with. By all means if our office is contacted first with this information then we will assist by liaising with Fortis to try and get the snagging issues resolved. If these issues cannot be addressed by Fortis you also have the option of contacting the warranty provider to establish if any of the snags could be remedied under the cover that the warranty provides.
The apartment and the balcony would have been signed off by Building Control and the Warranty Provider before notice to complete could be served. As such from a structural aspect the apartment and balcony have been built to the required standard
We are sorry that you didn’t contact us directly as we really would have done our best to assist you or to pass on information that may have been of use.
Yours
Knight Knox.
Breach of contract
The problem I encountered with KK is that,when I purchased the property from them, the price i paid included a furniture pack worth 3000 pounds. After the completion of the purchase two years ago, I was asked to pay an extra 1800 pounds to receive the furniture that was initially included in the price. Despite waiting for two years since receiving the apartment, I have yet to receive the furniture. This situation has caused frustration and confusion regarding the terms of the initial agreement.
11 September 2022
Unprompted review
Reply from Knight Knox
Dear Mohamed,
Thank you for taking the time to speak with our office today.
We appreciate that your concern relates to the furniture pack that you purchased from Fortis, along with your apartment at Northill. We understand that the furniture pack has yet to be installed and that Fortis have asked for additional funds from you to cover the increase in prices of the furniture pack.
We note that this is incredibly frustrating for you but we have to point out that any alleged breach of contract would be with Fortis and not Knight Knox. Our office was one of the selling agents for Northill and we handled your reservation. However, your purchase contract for the property and the furniture pack is with Fortis.
We understand that you do not wish to leave a review on Fortis' online platform and you have chosen to express your frustration on our Trustpilot page instead.
Our office is happy to liaise with Fortis for their feedback in relation to your issues. We will start to look into this once you have forwarded on email communication to your office.
Yours
Knight Knox.
Top Quality Company thanks Ryan!
I have personally brought from Ryan at Knight Knox buy to lets and HMO. My whole portfolio has grown greatly since acquiring top quality cash flowing assets from them. Highly recommended
6 June 2023
Unprompted review
Reply from Knight Knox
Thank you so much for your review.
Ryan greatly appreciates it.
Yours,
Knight Knox.
Great End Result
I initially signed up for a development which unfortunately ran into difficulties before reaching completion. The company thereafter worked closely and patiently with me to secure a superb alternative deal as a de-facto compensation. I am delighted with the end-result, the company have secured my confidence and I look forward to working on future deals with them.
25 August 2023
Unprompted review
Reply from Knight Knox
Dear Thomas,
Thank you so much for your review. We've been working with you since September 2022. We're happy that you have found the right investment which will shortly be exchanging and completing.
We look forward to working wit you again in the future.
Yours,
Knight Knox.
this is a scam firm
this is a scam firm. nothing but a headache and a loss after dealing with this firm. The photos i was sent are not even similar to the property. stock fotos used to sell a scam.
should they try to get in touch with you, run a 1000 miles away and save your money.
25 August 2023
Unprompted review
Very professional
Lewis made the whole experience easy from start to finish. As a first time investor this was very important to me.
30 June 2023
Unprompted review
Reply from Knight Knox
Hi,
Thank you so much for your review. We look forward to working with you again.
Yours
Knight Knox
Ryan was great to work with
Ryan was great to work with! He and his team were super responsive and helpful addressing all of my concerns regarding investing in the UK property market. Highly recommend.
13 July 2023
Unprompted review
Reply from Knight Knox
Dear Maureen,
Thank you so much for your review. We appreciate that this was your first investment with our office and we are glad to hear that you had a great experience. Ryan, Suzanne, Michelle and Naomi have enjoyed working with you and we hope to have the pleasure of doing so again.
Yours
Knight Knox
As my first time investing money
As my first time investing money, I was very sceptical, however I was supported all the way by Sunny and reassured without being pressured! Very happy I have used Knight Knox and will recommend to friends!
6 July 2023
Unprompted review
Reply from Knight Knox
Dear Claudia,
Thank you so much for your lovely review.
We appreciate that investing for the first time can be daunting. We're so glad that your Property Consultant Sunny was able to find the right product for your needs. Your purchase at Landal Barnsoul is completed and you have already started receiving rent, with your next installment expected soon.
It really has been a pleasure working with you and we wish you all the best.
Yours
Knight Knox
Positive Feedback
Dealing with Andy Phillips at Knight Knox was a positive experience in a chaotic situation. Although there were significiant problems caused by the developer, Andy's consistent communication, understanding, and dedication were instrumental in resolving them. Having better developers, Knight Knox has the potential for a successful service.
1 May 2023
Unprompted review
Reply from Knight Knox
Dear Kerem,
Thank you so much for your review. At Knight Knox we pride ourselves on offering excellent customer service in all departments and our Directors lead by example.
We appreciate that issues arose with your investment and we are happy that these were resolved.
Yours
Knight Knox.
The company has sold off-plan…
The company has sold off-plan properties without taking into consideration any of the buyers concerns.
They take your deposits for off-plan residential developments in Manchester, UK and the companies they work with DO NOT DELIVER. Everyone, do not get involved with this. It is very dangerous you will lose thousands of pounds. You cannot trust the companies they work with such as Fortis developments.
2 March 2023
Unprompted review
Reply from Knight Knox
Dear Jayesh,
We are disappointed that you are not happy with our service, but we feel that it is appropriate to provide an overview in this reply so that other customers reading this review will have a better understanding of your experience.
You have worked with our office since 2015 and have purchased two properties with us, one of which was successfully completed and delivered in 2016.
We appreciate your frustration with regards to your second purchase and we assure you that this is not the outcome that Fortis or our office would have wanted on this project.
Knight Knox have been in the Property Investment industry for almost 20 years, launching more than 120 developments to the buy-to-let market since 2004, providing 1,000s of completed and tenanted apartments for our investors.
As the sales agent we act as the intermediary between the client and the developer. However, in this case due the complexity of the issues with this site, Fortis opted to communicate directly with clients to try and find solutions. This line of communication is still open.
Yours
Knight Knox
Be careful you can be scammed
The company sold an off plan scheme with promise to give us 5% on the amount invested up to the time it was built and then a 9% net yield. This is just a scam. I received no interest on the several thousand pounds and moreover the company went into administration and I lost most of it. The lawyers ate up what was left and investors were left high and dry. Please be careful as they sell a dream.
31 May 2023
Unprompted review
Reply from Knight Knox
Dear Malti,
Knight Knox were one of the sales agents for the Natex scheme in Liverpool, and we are incredibly sorry that any of our investors have been caught up in this unfortunate situation. However, we feel that we must point out to yourself, and anyone else reading this reply, that Knight Knox were not aware that the development was in difficulties at the time of your sale - Knight Knox became aware of the site going into administration at the same time that our clients did. It is also worth highlighting that the developer, Mount Group, have not gone into administration and were not the reason that the site failed, this was in fact due to the funder on the site, who unfortunately did not survive the COVID-19 pandemic.
This is the first time in our almost 20 years of trading that a scheme we have been involved in has collapsed and is not something that anyone could have foreseen. However, we do completely understand your anger and frustration and are not dismissing that in any way.
Unfortunately, as much as we tried to assist with a positive resolution for our investors, the outcome of this was taken out of Knight Knox’s hands and into those of the Administrator and the courts. Whilst we cannot do anything further for you on this issue, if there is anything you wish to discuss further with us, please do let us know.
Regards,
Knight Knox
Good polite honest dealings
Good polite honest dealings
Always available to help
10 April 2023
Unprompted review
Reply from Knight Knox
Hi David,
Thank you so much for your review. It has been a pleasure working with you and Henry, Michelle and the rest of the Knight Knox team have been more than happy to assist with any queries that you have had.
Yours
Knight Knox
I highly recommend this company
I highly recommend this company. Kyle and Michelle have been amazing throughout and genuinely had my best interests at heart. Kyle bent over backwards to help me, firstly by driving a very long way for the property viewing, and further down the line he sorted out a very complicated issue (that I thought wouldn't be able to be resolved), going the extra mile to make sure I was happy. Michelle was also excellent in all the liaising with solicitors, the developer and myself, walking me through the process.
Again, I highly recommend this company above all others.
24 April 2023
Unprompted review
Reply from Knight Knox
Dear Jonathan,
Thank you so much for your glowing review. Both Kyle and Michelle were incredibly pleased to hear that you were happy with the service that they provided.
We appreciate that investing with our office for the first time can be daunting and we are glad that Kyle and Michelle were able to assist you with a resolution.
Yours
Knight Knox
MONTINI UNIT 6 -All staff engaged understood my needs…
All staff engaged understood my needs and concerns and promptly and professionally addressed these.
From reservation, to follow up and completion.
19 April 2023
Unprompted review
Reply from Knight Knox
Dear Michalis,
Thank you so much for taking the time to leave a review. This is your second purchase with us. The first property has already completed and you are receiving a rental return. We are so happy that you returned to us to invest further and we look forward to working with you again in the future.
Yours
Knight Knox
My contact Henry was very helpful
My contact Henry was very helpful, friendly and answered all my questions quickly and help me understand the investment I am making.
1 February 2023
Unprompted review
Reply from Knight Knox
Dear Craig,
Thank you so much for your review. We're glad that you have been pleased with how your Property Consultant Henry has managed your queries in relation to your purchase with our office.
Yours
Knight Knox
THE BEST ESTATE AGENTS IN MANCHESTER
This is the only company in Manchester I would deal with when buying a property. They are 100% professional, reply to my queries straightaway, always returning my calls on the same day. I bought a buy-to-let property from Knight Knox in 2015 and another one last year. Both times I dealt with very reliable and good people. I would highly recommend them to anyone thinking of buying a property in or around Manchester.
I would also like to give a shout out to the following people:
Adam Bearman, Senior Sales Consultant - who went out of his way to help me secure my property, including recommending me to an amazing mortgage advisor.
Jinny Walker and Michelle Gemmell from the After Sales Team.
Suzanne Todd, Client Liaison Manager.
and last, but by no means least, Naomi West, Customer Relations Consultant.
All working superbly together as a Team to help everyone thinking of buying a property with Knight Knox.
Rachel Albert
7 April 2023
Reply from Knight Knox
Hi Rachel,
Thank you so much for your lovely review. It really has been a pleasure working with you over the last 8 years.
Your first investment with us has been completed for a number of years now and we're so happy that you came back to us to purchase another property.
Yours
Knight Knox.
Recommended: Professional, friendly and super helpful
Both Lewis Combe, but also Suzanne Todd and the rest of the after-sales team, impressed me with their immediate responsiveness, honesty, friendliness and efficiency during the whole process of marketing and carrying through to exchange my first property in the UK. They were next to me throughout the whole tedious documentation process, patiently reassuring at every step. Commendable service, particularly appreciated by an overseas buyer, such as myself.
21 February 2023
Unprompted review
Reply from Knight Knox
Hi Maria,
Thank you for such a lovely review. Your kind words have been passed over to Lewis, Suzanne and Michelle.
It has been a pleasure working with you and we're pleased that you have been happy with the service that you've received from our office. We want to ensure that all buyers feel comfortable with the process and we're happy that we have been able to guide you through the transaction with ease.
Yours
Knight Knox
Reply from Knight Knox
Dear Khalid,
Thank you so much for your review.
We appreciate that you wanted to find the investment that was just right for you and we're happy that your Property Consultant Adam Bearman was able to share his knowledge with you and assist you in this.
Yours
Knight Knox
From South Africa
‘If possible, I would give Knight Knox a ten star rating, for their integrity, honesty, professionalism and kindness shown to myself, especially from Lewis Combe and the other members of the company who reached out with their advice and assistance. It is difficult to trust anyone nowadays, especially when you are located in South Africa and making a purchase of properties you have not seen. Well done to all of you, you are a credit to the industry!! I will definitely purchase from you guys again.’
2 July 2022
Unprompted review
Reply from Knight Knox
Dear Hilmar,
Thank you so much for your wonderful review. It means a great deal to the whole team at Knight Knox.
We understand that making an investment as an overseas buyer can be worrying. Thank you for trusting our company with your purchase of two properties, both of which have now completed.
It has been a pleasure working with you.
Yours
Knight Knox
Service was quick and professional.
14 August 2022
Unprompted review
Reply from Knight Knox
Dear Dzmitry and Tatsiana,
Thank you so much for your review. Your comments have been passed onto Tom Mason, Michelle Gemmell and the rest of the team.
Yours
Knight Knox
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