Kmart Reviews 

Alas zero stars are not an option. Customers are an imposition to staff at this store as they can't be bothered answering the phone. You must factor in 10 or more mins if you call them and just let the phone ring until someone can be bothered answering it. Click and collect goods are damaged by staff so check thoroughly before leaving the store. Poor service.

Kmart Nz Literally the worst business in the freakin world besides rebel sports Nz that is!
Today I placed an online order with Hamilton Central Kmart as I had just been in the store half hour before and bought an item as a Xmas present however in that time I ended up giving that item to my dad lol decided I would do a click and collect for the same item. Made sure it said ‘in stock’ even though I knew it was as I had just bought one and there were like 49 others. 2 hours later I received a email stating my order had been cancelled!!! 😡 so I contacted chat and the guy on the other end was absolutely no fricken help at all! Literally repeated a script 5 times 🙄 I was then that pissed off I decided to go in store just to prove a point that I knew it was in stock. SURE ENOUGH 49 of the bloody things on the Shelf right were I had grabbed 1 of 50 😡 asked the girl at click and collect what the hell had happened she says to me “oh there mustn’t have been any on the Shelf when they went to look” UMMMMM no gf none of yous looked at all otherwise you would’ve picked 1 of 49! This is the second time this has happened and both times I’ve gone in a short time after the cancellation and BAM plenty stock! Absolute fricken laziness from this store NOT IMPRESSED!!!! Kmart work on your image, policies, staffing and most of all your customer service 🤦🏻‍♀️ it’s absolutely PATHETIC as for HAMILTON central y’all win the award for getting paid to do sweet Fk all!!!!

Kmart In New Zealand is so bad they never have stock I don’t even know why New Zealand has a Kmart when they are bad every Kmart I’ve entered in New Zealand is bad. Only Australia is the best place to shop in a Kmart they always have stock and the place is always neat and tidy, but in New Zealand it’s always out of stock and messy when entering the stores. I placed an order for a Christmas tree only for its legs to not be in the damaged box that arrived in the parcel bloody hopeless people.

Disgusting service!! all orders cancelled after 12 business days of no update since items were ordered.

Appalling service. Initially wanted click and collect as the store I wanted (henderson) had all products I wanted on the shop floor and plentiful, however it said out of stock, next step was ordering via delivery all items were in stock 20 days later made contact via live chat, I got the items I ordered are out of stock and they are trying to source items from other stores. I asked for an approximate time due was told the had no control over how long it would take. I cancelled order it will take 5 days to process and 10-14 days to refund. Fyi seriously though the packaging is really over the top I received a part of my order for socks, did it really need to be in a big box lol.

Would like to give no stars, over a month and only part of the order delivered, phone and emailed and told it's being packed, still not delivered, had all the items when I ordered and then later they say there try to find the stock?

18 days and no goods. Half my order is on the way. The other half hasnt even been packed yet. This is false advertising to say you have something available when it clearly isn't. I have complained twice and they refuse to give a refund on the items that havent even been shipped yet. Simply appalling!!

These muppets will deliver half of your order that is completely useless without the other half!

If you don't like their physical stores, don't even try the online store. They're useless, braindead people that will waste your time and money.

Easy to assemble, small carrier is the right size for my kitty. Has 3 openings and liked that I could put my cat through the top instead of side opening. My only fault would be that it hasn't got a sturdy flooring as when you lift carrier the bottom of carrier with cat inside seems to sag especially if you have heavy cat otherwise good option to plastic carriers

I can see plenty are having problems too! Took 2 weeks to tell me the item is out of stock. Showed they have stocks when I bought online. Should have gone to other online shops. Waste of time! Refunded though.

Worst click and collect ever!!! Got an email that my order was ready, went there and they took a whole hour looking for my order in the back! Apparently they didn’t do my order yet even tho it said it was ready! Had to wait there and they had to go just get one from the floor shelves. Not only that but there were three people infront of me whom also was waiting there because apparently they lost their orders also!!!

Worst experience.. Really disappointed. I ordered my stuff on 23rd oct 2021. And its 10th November still i am waiting for my order. And i am in Auckland. They say for rural areas it take more 2 to 3 days. Pathetic..

Biggest p*ss take company k mart Albany is full of d*ckheads turned me away twice from my click n collect order because I didn’t have my order number and I only had my id but on the site is says bring order number or photo identification so fck this company never buying from yous again

Made three orders, all of which were cancelled due to not having any of my items in stock. My first order was made in August and I got an email saying they were in the process of finding my item. Three weeks later I had not heard anything so I followed up and they decided to cancel the order and refund me along with two other orders. The refunds took three weeks to come after multiple times trying to contact them all I got was "please contact your bank" There is no contact number to call about this issue and when I emailed I wouldn't get any response. After finally getting my refund I got an email two weeks later saying that I have been refunded???? They really need to sort out their customer service response times and also don't advertise items in stock when they're not. I understand that they are super busy however after ordering three times and all orders having problems I don't really want to order from them again.

This website is a fraud. People plz be aware. It’s not real site. I spent £250 and I haven’t received my item. No tracking number. I sent them 8 emails and no reply at all except once. And after that no contact.

Please please don’t get robbed by this fake business.

K mart has the worst on line shopping website ever, not user friendly. I ordered a product for click and collect from Henderson branch website said in stock. Next day a refund pending up to 5 days to process due to store either not having item or staff not finding it. If you would like to purchase more than one item the customer will need to collect from two different stores as usually delivery not available either. All other online websites will courier items between stores to fill an order not k mart. Unable to order anything I need due to there online set up. Extremely disappointing.

I am highly disappointed that you discriminating against the unvaxed. Your store does have essential items our home does require so looks like we will be shopping where we are welcome. As you do not let the gov make decisions on who is welcome in your store. Highly disappointed.

I ordered on the 26th of August.
I did not receive any tracking number or indication of the product being processed.
4 weeks later I emailed an inquiry. They were going to prices a refund, 5 days to refund they initially said. After 2 weeks I emailed as no refund. They said they had refunded my money and to contact my bank but refused to provide proof of refund.
Still waiting on a refund and have made a formal complaint and asked for a customer services manager to contact me.
Absolutely ridiculous.

Ordered an office chair from Kmart.com, got a roll of screen instead. Their garbage website switched the order. Chatted with Kmart rep, who said it was filled by Ami ventures inc.Kmart contact ami who said to return it.they have me a return tracking no. And said go to post office and they will print a label wrong po won’t print from that.next they emailed a barcode label and said to show barcode to po to print label wrong again, po said they required QR code, ami can’t produce a qr code on on their antiquated computer. I told them numerous times I don’t have a home printer. They kept insisting I print the label. I can’t do it no printer. I said to send me a printed label, they refused. After 7 days of chatting and wasting my time and money and tons of aggravation and 2 wild goose chases to the post office, Kmart finally stepped in and said they would refund my money and not to return the garbage item they wrongly sent me. Stupid Kmart and ami ventures, bad customer service and I’m not buying from Kmart or ami again , I’m still waiting for my refund, hasn’t shown up yet, maybe it won’t.

Ordered a rug online, payment was deducted and no updates to the order for one week. A week later I was sent an email saying my order was cancelled and I was being refunded. Really poor online system with incorrect stock levels and listing items for sale that are not actually in stock. Would not recommend!!