Kmart Reviews 

Neha from Kmart Manukau kmart does not have customer service experience. She needs to be trained how she should communicate to tourists.

Goddamn get your act together Kmart! Impossible to online shop as things disappear from your basket.

How about you divert your huge profits and sort out your website out..

Purchased Christmas lights, one set didn't work at all, like straight out of the box didn't work, the second set lasted less than a week before they didn't turn on either, you get what you pay for I guess

I am writing this review to share today's health and safety incident encountered by me and my 20 months daughter at (St Lukes Kmart -Mount Albert Auckland) and wanted to bring this to notice and let the (St Lukes Branch head/All managers) know about same, so this cannot be ignored and taken care of in the future.

Kmart has always been our go to place especially for buying toys for my daughter and like always me and my daughter was browsing around the toys section ,then all of a sudden a heavy loaded Metal trolley carrying heaps of rugs bumped into me and dashed my daughter's stroller from behind ,luckily we didn't get injured just a minor jerk on my head and my daughter got scared and started to cry as her stroller was shaken up, I was facing the other side and most of the times keep an eye whenever the staff is moving things around but today the staff who was holding the trolley was behind and didn't not notice us ,She wanted to get the trolley our of her way ,I don't know her name coz she didn't had her name batch on the T-shirt, Manager Davon was around and arrived at that area ,they said sorry and dispersed immediately and none of them told us the name of the staff ,also I felt the manager just wanted me to disappear from that place and I wasn't even asked if my daughter and I got hurt ,No Empathy at all, Manager had his hands on my face saying OK I will handle it you go.

I understand mistakes do happen and the staff was in hurry but Health and safety comes first ,It was very risky and scary moment for us just imagining if that would have been a trolley loaded with heavy objects and would have fallen on me and my daughter who was sitting in the stroller then it would have been a life threatening situation for us.

I would request the Kmart staff to take extra precautions while they shifting and moving stuff around in those huge metal trolleys and watch out for the customers especially at toys sections where there are lot of kids around. I am very much disappointed with the way things were handled today.

I received my order yesterday and unfortunately an item was broken! We put it down to poorly packaged they had put 4 jars together wrapped with bubble wrap along with another item but the box was to big for the items and their was no “fragile” breakables on the box..

I wanted a replacement as I had wanted the product but the company said no then offered to escalate the call but never did i simply got a email saying they refunded the item. This goes against my rights as a consumer to have a replacement I did not consent to have a refund. Shame on you

For almost a whole month now I have been waiting for multiple items to restock online, the moment I saw items were back on sale I made an order, This was followed by multiple refunds due to unavailability........ Kmart you seriously need to find a better working system for your online website to describes it as stupid is an understatement. For being such a huge retailing store in New Zealand yous really need to pick up your game.

Terrible website. They need to revamp the NZ website into an app or something like the warehouse have. I made an order, and everything on my order list was marked as in stock. Completed my order looking forward to collecting the next day, got the conformation email, and then 2 hours later i get an email saying my order was cancelled and refunded. Not to mention the refund came 4 days later!! Which was extremely inconvenient! Not much of an apology or explanation of why this happened made it worse. Wish i could rate as half 1 star.

Terrible experience with online order. Today, I just picked my online click and collect order. I was really excited and opened the package as soon as I reached home. The box was empty, product was missing and there is only instruction manual inside the box.

I ordered online a drawer from Kmart. One week later, I messaged their customer service to ask about my order. They said that the order was confirmed. They also added that there was no time frame for my delivery to arrive. To my surprise, they just canceled my order yesterday and now chose to refund me after some business days. They had terrible service and treated customers very badly.

Kmart made me wait over a week for my delivery, saying the delivery was in transit. Suddenly they decided to cancel the delivery and refund my money. Don’t trust their online service 👍

Theres more inefficiency,s at Kmart On Line than New Zealander can Imagine. Earlier in the month i purchased a Radio Controlled Truck Toy for my Great Grandson. It showed it came with a Lithian rechargeable battery, no sign of a charger. I wrote to Kmart on line asking if i could purchase the charger separately. The reply stated they (kmart on Line) had a specialist team of people answering techo questions..... 4 weeks later Kmart on line, still no contact. Can you actually imagine how your customers feel about your total lack of customer service. Have you thought of actually putting these un excusable retail errors right. Its really un exceptionable Kmart on Line. Think about it please.

It was pretty hassle free. Enjoyed variety if goods. Bought earphones to replace overpriced and useless noel leeming wireless ones. Came back the next day. Bought beach swag, inexpensive. Better quality than wharehouse. Only reason mist a star is cause the websites tellkmart is iffie.

I ordered bedding on 18th for a guest who was arriving on 26th October. I ordered things from the Warehouse and KMart on the same day. The Warehouse stuff arrived in two days. The k mart stuff was shipped on 25th-why? It arrived on 26th when I was on the airport trip, but signature required meant I could not pick it up until 27th. The ancor stuff is cheap and really only fit for the bin anyway. So all in all a heap of stress from unreliable Kmart.

Terrible place to order multiple items online. Bought 9 toys through the website instead of sending them out bulk? Toys were sent in 3 different deliveries weeks later... Poor service, no email to let me know what's going on, I got an email a few weeks later. Not a place to buy bulk for delivery...

Website says there’s stock in store. Do a click and collect order. A few hours later, I am refunded. Has happened 3x in a rows for multiple different items. Useless.

It is without a doubt frustrating to say the least in trying to call any of the stores e.g. Manukau, Sylvia Park, Papatoetoe and the list goes on.
If employers advertise a job in retail and ask that the candidate give the best customer service experience then this is top of the line supreme customer service - not answering a phone that continuously rings.
Bottom line is, if you can't answer your phone then don't have one and find better solutions to your ongoing problems.

Why this take so long to deliver my sandals!!!! I’m really mad I CANT GIVE 0 STAR SO I GIVE ONE!!!!!😡😡 I’m going to aims tommorow and I need the sandals for the marae..... YOU ARE ALL HORRIBLE!! I CANT BELIEVE YOU EVEN HAVE A RATE EXPERIENCE THING HOW EMBARRASSING🙈🙈

I got led lights they broke and they were not sticky
i got ankle braclets they broke straight away and left a big purple mark
i got slime and it was glued shut
I got hairspray it stank so much horrible
Try to get the quality better kmart

1 star for the online nz live kmart chat team!! honestly USELESS francis and bernadette you guys SUCK! half an hour these 2 could not help me using the provided email address used in my order i needed to locate my order number.. they were sending me to the finance team because 1 they were probably to lazy to search the system and 2 had no idea what they were doing...5 stars to Brian from the nz kmart call center using the 0800 number. 2minutes and he was able to locate my order. one of the reasons i stopped working at kmart because the kmart team i worked with were useless...sensor light workers. start working when the boss walks past but as soon as the boss or managers gone they sitting on their asses mucking around trying on shoes and crap and putting items where ever! get it with it!

Awful online shopping. I made a payment and I never got an update of the order being processed. At the end of the week, I called customer service and they said the order is still not yet processed and they can't tell what was causing the delay and the only options I had was to just wait with no estimation of when the parcels can be shipped OR to just cancel the order and place a new order for click/collect. Both options were awful because I did not want to start selecting items I had bought again. Really bad online services KMart!!! This was not a good experience at all!