Easy to use, competitive prices, instant confirmations, and everything worked as booked. Great value and a hassle-free way to book attractions and transport. Would happily use Klook again.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was such a great experience! I could select a plate by myself and crafted from the start to the end. I really appreciate the staff members who were explaining the process very well. Throughout the... See more
Company replied
There's a lot of choices for any tours/activities/experiences that you want to book depending on your preferences. Booking descriptions are well detailed and organized. Easy to navigate the website an... See more
Company replied
This app Made our trip to Japan the most memorable experience. Easy to use and gave a-lot of good suggestions for the areas we visited. Often was able to purchase for Experiences the same day.
Company replied
Company details
Written by the company
Discover and book amazing travel experiences
Contact info
Hong Kong
- support@klook.com
- www.klook.com
4.5
Excellent
28K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Klook Travel
Dear Customer
You've definitely put a smile on our faces with this review, Cheers Jenny k
Ok just nice
19 July 2026
Unprompted review
Reply from Klook Travel
Dear Haris
Your review is filling our hearts with joy! All the best on your travels! :) Cheers Jenny k
great and simple
18 July 2026
Unprompted review
Reply from Klook Travel
Dear Grace
You've definitely put a smile on our faces with this review, Cheers Jenny k
we like the DMZ experience
16 November 2025
Unprompted review
Reply from Klook Travel
Dear Leilani
Love to hear that! Hope you had the best time on your trip! :) - Cheers Jenny k
Great price!
18 July 2026
Unprompted review
Reply from Klook Travel
Dear Danilo
We're glad to be your travel companion of choice. Cheers Jenny k
Reply from Klook Travel
Dear Customer
Your review is filling our hearts with joy! All the best on your travels! :) Cheers Jenny k
No response to KLOOK's REPLY to my 1 star review
referring to my review (NO REPLY FOR KLOOK CAR INSURANCE CLAIM!) written regarding the travel insurance on 14 dec 2026..
the reply given was a link to:
Klook External Platform Review Form which did not have any follow up....!
14 December 2025
Unprompted review
Reply from Klook Travel
Dear Customer
Please allow us to clarify that the Klook External Platform Review Form is primarily used to collect customer feedback and does not serve as a direct claims follow-up channel. We apologise if this was not clearly communicated.
To help us investigate this matter, could you please provide us with more details of your booking details through https://forms.gle/THVtSV4XJ1nWrFHM8.
Thank you for your patience and for bringing this matter to our attention. We appreciate the opportunity to review your case and assist further.
Best regards,
Jenny K
Reply from Klook Travel
Hi Rosa, We love to hear it! Hope you have the best time on your trip, Cheers Jenny k
It went smoothly
It went smoothly. It was a bit of a challenge to find the “add-ons”
18 July 2026
Unprompted review
Reply from Klook Travel
Dear Amanda,
Thanks for the feedback! We're glad everything went smoothly overall. Add-ons, when available, can be found during the booking process before checkout. We hope your next booking is even smoother! :)
Cheers,
Turka R
Very straightforward and easy to…
Very straightforward and easy to understand
17 July 2026
Unprompted review
Reply from Klook Travel
Dear Francesca,
Glad everything was easy to follow. Thanks for taking the time to leave a review :)
Best regards,
Turka R
Reply from Klook Travel
Dear Customer,
Thanks for the support! We hope to be part of many more of your adventures :)
Best regards,
Turka R
Easy and straightforward to book
18 July 2026
Unprompted review
Reply from Klook Travel
Dear Chris Bolden,
Thanks for taking the time to leave a review. Love that it was an easy one for you! :)
Cheers,
Turka R
Reply from Klook Travel
Dear Wally K,
We're glad you found what you were looking for at a great price. Thanks for sharing!
Happy travels,
Turka R
Reply from Klook Travel
Hi Muhd Farreel Abdul Razak,
That's wonderful to hear.. Thanks for taking the time to leave a review :)
Kind Regards,
Turka R
Sapporo - Furano Railpass
Sapporo - Furano Digital Railpass.
So far, so good. Email arrived with E-ticket (voucher).
Should be good to go for Hokkaido, Japan.
17 July 2026
Unprompted review
Reply from Klook Travel
Dear Garry Hawkins,
All that's left now is to enjoy Hokkaido. Have a wonderful trip! :)
Cheers,
Turka R
An exceptional user experience!!
17 July 2026
Unprompted review
Reply from Klook Travel
Dear Customer,
We're thrilled to hear you had such a great experience. Thank you!
Best regards,
Turka R
Reply from Klook Travel
Dear Josh Nelson,
Glad we could make things simple for you. Enjoy your travels!
Best regards,
Turka R
Good experience
17 July 2026
Unprompted review
Reply from Klook Travel
Dear Shivnag Sudhakar,
Thanks for the review! Glad we could make your experience a pleasant one :)
Warm regards,
Turka R
Reply from Klook Travel
Dear Yasmine,
Love the enthusiasm! Thanks for sharing your experience.
Happy travels,
Turka R
Was great using this service
17 July 2026
Unprompted review
Reply from Klook Travel
Dear Mauricio Pereira dos Passos,
Great to hear you enjoyed the experience. Thanks for the lovely review! :)
Warm regards,
Turka R
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