Klook Travel Reviews 

Smooth website and booking process is fast.

I spent a lot of time figuring things out.

There is no livechat and somehow I use my mobile to chat with Customer support - which I prefer the other way round cos it is more difficult to type my Qs on my mobile :((

Re Car Charter - being first time - so lost and I really wish there is a person whom I can talk with as Customer Support :D

But i must say the lady Jolie - she is very patient and helpful - i took more than 2 half hours to get one booking done :((

Very easy to book and always the best prices.

I'd rather the company just hold the credit card and not charge immediately

Very easy to make payment using Google pay and credit cards etc etc
No glitches

Up front totals... No hidden charges near payment time

Thank you very much

Easy site very prompt and good rates

I tried to book the same train three times in advance, and the first two they cancelled immediately on me, and the third they didn't confirm my booking until, at one hour before the train was to depart, I had to cancel it myself to get a refund.
Their customer support is all AI and terrible. I would call it weaponized incompetence from their technical team with the goal of getting unaware travellers to pay for trips that they never even prepare tickets for, because they can "confirm" the booking after the flight or train already takes off, and the cost is put on the customer for a service they can't use.

I was able to find a great price on the booking that I couldn't find anywhere else. I also found relevant activities that were in line with what I wanted to do.

Got all way to sixt to pick up car in time…..kooks.com didnt specify that card used to book must be same card as one for security deposit. When attending the sixt shop to pick up car we were made to and they then after clarifying have came back to say they need same card as one booked.

Then kooks are refusing to refund us as its past cancellation time.

Also telling us to wait in shop for 2 hrs tp try get clarification from sixt about reasons for cancellation.

Trying to contact CEO is impossible too.

Service is appaling

Great!! Easy!

It has the best tours to choose from.

Very easy, great

Klook has become my go-to app whenever I travel. I'm amazed that I no longer need to go through a travel agency because I can book almost everything in one place—tours, transportation, hotels, and so much more. It makes planning trips so much easier and gives me the flexibility to create my own itinerary.

Very good and friendly service online for international travellers

The process is clear and easy. I wil asses the ticket use experience once arrived their…..

Kept reloading, frustrating

Regarding my booking (JTM522287) for a Hop-On Hop-Off bus:

The company changed the meeting point after I had already booked. They informed me only afterward that I had to go to a different pickup location because of an event. The new meeting point was much farther away, and if I hadn't shown up, I would have lost both my ticket and my money.

So I had no choice but to pay for a taxi to the new location.

When I arrived, I was told that, because of the same event, the bus route would be significantly shorter than usual. The company clearly knew about these changes in advance, yet they never mentioned them in the activity description before people booked. Instead, they informed customers only after payment, leaving them with two options:

- Accept the changes.
- Don't show up and lose your ticket.

I expected Klook to support its customers, especially since they earn a commission from every booking. Unfortunately, dealing with their customer service felt like talking to bots. They said they contacted the operator, who refused a refund. The only solution Klook offered was 30% of the booking value as KlookCash.

This is the worst customer protection I've experienced. In hindsight, I should have disputed the charge through my bank instead of relying on Klook to resolve the issue.

To make matters worse, this is the third time something like this has happened to me with Klook. Every time I had evidence showing I was in the right, yet the only compensation ever offered was 10–30% in KlookCash.

So far, I've lost more than €30 because of situations like this.

Be careful this company would never help you if you got scammed, I wish if I could attach a screenshot of their response here but I can't.

YOU HAVE BEEN WARNED ⚠️