Kiva Reviews 

743
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a wonderful and great experience with this company. Consumers deeply appreciate the meaningful platform that connects everyday lenders with individual borrowers around the world to support small businesses and life-improving projects. People truly enjoy being able to easily choose specific recipients and follow their inspiring progress closely as micro loans are successfully repaid. Reviewers frequently mention that the official website is exceptionally clean and very easy to navigate and provides transparent, detailed information about every single loan opportunity. Customers also truly love the sustainable cycle where fully repaid funds can be easily reinvested to help even more individuals over time.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting that it provides an easy and... See more

User experience

Clients share positive opinions on user experience, highlighting how easy and well organized the platform is.... See more

Product

Users describe positive interactions with product, appreciating the ability to support motivated individuals... See more

Website

Customers had positive experiences with website, describing it as very easy to utilize, well organized, and... See more

Payment

Consumers find payment to be a deeply rewarding experience, appreciating the revolving cycle where loans are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I like the concept of connecting lenders with specific borrowers who are in need of loans to improve their lives. The Kiva site is very easy to utilize and offers a diverse choice of loan-seekers. I... See more

Rated 5 out of 5 stars

Kiva offers a great way to support individual borrowers worldwide. Most of the loans are fully repaid over time, so the same funds can be reinvested again and again. This has enabled me over the years... See more

Rated 5 out of 5 stars

Kiva is easy, fun, inexpensive, and does incredible good in communities around the world. Kiva is in the "Empowerment Business." By helping people all over the world to start and/or expand their small... See more

Rated 5 out of 5 stars

I've been donating funds to help people around the world for at least 10 years. I started giving through my employer, HP. I enjoy helping people which allows them to fulfill their dreams and ambitio... See more


Company details

Written by the company

Kiva enables you to loan to small businesses in developing countries.


Contact info

4.8

Excellent

TrustScore 5 out of 5

743 reviews

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4.8

All reviews

(743)

98 reviews in the last 12 months

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Rated 5 out of 5 stars

Always trustworthy = Kiva

I've loaned through Kiva for 7 or 8 years in a diverse cross-section of areas from education to agriculture and retail help for borrowers. Kiva has no-nonsense profiles of borrowers and keeps me advised of loan progress and even the rare default. I can't think of a better way than micro-loans to those in need when done on a one-to-one basis through Kiva. Great job, Kiva!

12 March 2025
Unprompted review
Rated 1 out of 5 stars

Kiva Is Actively Stealing From Me

This is about an unresolved ongoing theft by KIVA, and this is my best effort to caution you to choose another platform if you have a heart for supporting small business.

My investment was repaid super early, but I received no notification from Kiva that my money was back in my account, so naturally it sat there until it past the point which Kiva defines in their user agreement that allows them to "reinvest" however they choose. Not only did they use my money to support projects that did not deserve funding just so they could harvest 12% from each investment, but they also split the investments up into so many fractions that I couldn't simply wait for the repayment to withdraw a lump sum again. It was a strategic effort designed to make me abandon all hope of getting my money back so they could continue to reinvest, collect 12% each time, and profit from high interest on the back end.

They are robbing you (and small businesses in need).

Truly, I would have been okay if the projects they picked were ambitious and trying to achieve something good, but it was just a money grab for Kiva. They didn't even send me an email saying "Hey, we just re-invested in these projects for you, thought you might like to know."

Their communication is non-existent

When I eventually found out, I tried working with their customer service, but the whole experience was designed to wear me out, and it did. It was a rude nightmare and there was no resolution and one of the higher up employees that got involved even told me that I was better off forgetting about the money because there was nothing they could do.

Meanwhile, Kiva continues to profit from my money, taking interest while it is locked away and untouchable. It's been years and the best I can do is withdraw a couple bucks every once in a while just on principle (because it is not worth my time and energy) but I don't want them to continue using my money.

Stay away from this awful wolf-in-sheeps-clothing for-profit company

9 January 2025
Unprompted review
Kiva logo

Reply from Kiva

Hi JL,

We're sorry for the confusion caused by the auto-lending and donations on your account.

In November 2019, Kiva notified lenders about a change to its Terms of Use that would take effect in February 2020. For lenders who did not opt out, the change to our Terms of Use made funds that had not been used for loans in 90 days eligible for auto-lending in May 2020.

This change directed idle funds to borrowers in need of support. Before updating the Terms of Use, we sought input and feedback from lenders. Many inactive Kiva users found auto-lending helpful in reducing the time and energy needed to support borrowers continuously.

We communicated this change far in advance of any action, starting with the pre-announcement in November 2019, then with the Terms of Use change in February 2020, and again in May 2020 before any funds were lent. In each notification, we gave lenders instructions to opt out of auto-lending and encouraged lenders to take action that best suited their preferences.

It sounds like your Kiva account was opted into auto-lending, which is why your credit was used to support borrowers as well as Kiva's operating funds.

All contributing lenders are notified of repayments that are received.

If you email us at contactus@kiva.org our community success team can look at your account and edit your settings so that no further auto-lending takes place. We would also be happy to void any donations that are from 2024 or 2025 and can cancel any unintended loans for you that have not begun repayments. Please feel free to reach out to us for additional help.

Rated 5 out of 5 stars

Well run and good way to help people in…

Well run and good way to help people in other countries! I've been lending since 2021 and rarily do loans not get paid back. I keep re-lending the balance that is paid back and adding some new funds each year. It's rewarding and the dashboard makes it easy to see who you are helping.

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Partnering for Opportunity

In a big world with many problems, Kiva has found a way to help, in a significant way, those who need a path to improve their lives, their families’ lives, and their community. These are people with a plan, likely a small business, a farm, or perhaps a craftsman, an artist in embroidered clothing, who just need what every other business has — access to funding and information on best practices. In partnership with other small lenders, borrowers who have no access to a banking system, now have the opportunity to run their business in a more efficient, modern way.

The website makes it easy to search loans in different ways, such as by region or country, by type of business or project, by women or men or refugees. The reward is becoming a part of their real-world story and celebrating their successes. Very rarely, problems of the larger world interfere with repayment, and Kiva steps in to try to help, but it’s not possible. It makes me grateful for my own good fortune and glad to have tried to help someone whose only insurmountable difficulty was outside their control.

I love what I call my Kiva family, those I have helped, and it’s made me more aware of how precarious life is for so many.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

The best microlending site I know.

I've been active for several years on Kiva now, it's great to see the investment working directly at organisations who need it and being able to select regions and topics myself feels way more effective than any other help I can provide.

2 February 2025
Unprompted review
Rated 5 out of 5 stars

An Easy and Effective Group Effort to Help Others with a Small Amount of Money.

I have been lending to Kiva borrowers for many years. It is a simple, straightforward program of lending a small amount of money, being paid back and then lending that same money again, over and over. I have never had a bad experience with Kiva and they offer excellent customer service. I have many choices of borrowers from all over the world and am provided with information about how the loan will be used. I have made loans for medical treatment, equipment for a small business, supplies for improving housing and sanitation and more! Most recently I loaned a small amount, along with other lenders, for tuition for medical school for a young student from a small village in Georgia. Multiple lenders like me made the large loan possible. It's an effective model of a group effort to help others and has lasting results for the borrower.

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Kiva provides an easy way to help those who need it

Kiva provides an easy way to help people fulfill their dreams by loaning money to them. As such, it is not a charity but rather an organization that makes micro loans, most of which are paid back in full. You can truly impact people lives for the better in ways that would otherwise be impossible. And you can loan your funds over and over as you are repaid by those to whom you have loaned money.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Helping entrepreneurs

Kiva makes me feel that I am helping people who wanted to help themselves, entrepreneurs who needed a little boost.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Helping others help the world and environment

Been making loans to recipients thru Kiva for many years. So happy to help. I have very little money to lend, but I find it incredibly rewarding to help women in various countries who want loans for enabling them in my areas of interest. I’ve occasionally given the gift of letting someone else in my family pick a loan candidate and provide part of a loan in their own name. They get the payback and can re loan to one or more applicants in future.

14 January 2025
Unprompted review
Rated 2 out of 5 stars

I like the idea....BUT!!!

I like the idea. From the start it was great Helping people around the world and getting to choose who and how much you loan them is satisfying\self affirming But!!!....as is always the case it seems "all good things come top an end"
The focus has changed dramatically IMO. Not so much 3rd world financing as 1st world
This shift of focus manifests itself in the form of a complex and for anyone outside of the USA a fee laced time consuming overly complicated method of getting you money out
IE....credit cards accepted for loans......all repayments must go through Pay Pal from where I sit there are fees to
- transfer your money from Kiva to Pay Pal
- A fee to transfer your money to any currency that is not the USD
- finally a fee to transfer from Kiva to my card account
I financed loans directly from my credit card. Why cant the credit card just be reimbursed from Kiva directly? Rather than through a "partner" that i have not used in years.......It seems money is the focus..... specifically making/keeping as much of my money as possible
Why am I leaving
- loans to US citizens seeking financing seem to be being pushed to the forefront. For me it was a surprise when I saw the first US based financing recipient.
As the largest economy on the planet that IMHO is directly responsible for the misery that I am trying to alleviate in war torn countries the US has left behind backed the brutal regimes causing the suffering around the globe That economy can finance their own through their dysfunctional banking system
- Donations to Kiva are voluntary yes.....I have been repeatedly reminded that a 15% gratuity is expected. NOT GOOD
- My money seems to be "dissolving" at a faster rate than in the past. Yes loans go bad....if memory serves I have had 4 go bad. Still does not equate into what I see in my accounts balance and what I have deposited....DIRECTLY FROM MY CREDIT CARD IN CAD
As a last. I am signing into my Kiva account for the fourth time today trying to get my money out. My pass word is refused AGAIN. That after two resets
Seems I can only sign in via google FB or apple.
- is this the plan? make closing your account as difficult as possible in the hopes I will just abandon the account. I saw some change that allow Kiva to loan money from accounts that are deemed as inactive
- By forcing me to sign in via FB Google or Apple is Kiva selling my info?......seems like it to me and that is all that matters on that front

19 December 2024
Unprompted review
Rated 1 out of 5 stars

IMPORTANT PRECAUTIONS BEFORE LENDING

1) there are too many loans that charge very high interest rates to the borrowers ie above 25% per year
2) there are too many loans supervised by (very) unreliable field organisations
3) there are too many loans with borrowers that will repay the loan at the end or irregularly
4) there are too many loans with borrowers asking loans that exceed 1,000 €
5) there are too many borrowers from countries with currency exchange losses
6) there are too many borrowers who ask loans to increase their already excessive inventory or they lack space to the increase their inventory for which they're asking a loan for

17 December 2024
Unprompted review
Rated 5 out of 5 stars

They make it easy to help others

I have ben part of Kiva lenders for many years. I am very satisfied of being able to help people in need to improve their lives and help them fulfill their dreams. You do not need to give much, 25$ is enough to start, and you can keep circulating to new borrowers. I like that I can choose among the borrowers who I want to lend too. Let us share what we can with those who are less fortunate.

14 December 2024
Unprompted review
Rated 5 out of 5 stars

Helping others

I love being able to help people around the world from my computer in a small Australian town - then being repaid and lending over and over.

13 December 2024
Unprompted review

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