Kitten D'Amour Reviews 

8,400
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 695 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently mention that the sales team goes above and beyond to provide attentive, warm, and welcoming service in every boutique. Shoppers also deeply appreciate the stunning, high-quality clothing, elegant packaging, and gorgeous accessories that make every visit feel like a truly special treat. Some reviewers were not happy with inconsistent sizing and fitting issues across various clothing items, noting that measurements can sometimes be unreliable and hard to predict. A few other people also felt that certain staff members were occasionally unhelpful, overly pushy, or outright dismissive during their store visits.

What people talk about most

Product

Customers consistently note positive experiences with product design and quality. Reviewers praise the... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing them as extremely helpful, warm, and... See more

Quality

Customers had positive experiences with quality, highlighting that garments are well-constructed, feature... See more

Service

Clients share positive opinions on service, highlighting professional and welcoming staff who consistently go... See more

User experience

People report positive experiences with user experience, highlighting wonderful in-store visits and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being able to get what you want to repurchase everytime you return Staffs ability to always make each and every customer feel important regardless of amount spent It provides the whole customer exp... See more

Rated 5 out of 5 stars

Heavenly store. Gracious, thoughtful, helpful Sales staff. Purchased an exquisite georgette Bombshell Frill Blouse in a dusty pink which is very flattering. New Kitten d' Amour designs are dropped qui... See more

Rated 5 out of 5 stars

Wonderful Customer Service & help choosing the right colour & design🌸 All your girls are just perfect for the job at Kitten D Amour.. I have often walked out with more than I intended because your g... See more

Company replied

Rated 5 out of 5 stars

Both time I have gone into your Marion store the staff there have been so friendly in a way that doesn't just feel like customer service nice. It's always a pleasure. Not to mention the collections ar... See more

Company replied


Company details

  1. #2 of 27 best companies in Women's Clothing Store
  2. #4 of 42 best companies in Clothing Store

Information provided by various external sources

Kitten D’Amour create beautiful, feminine clothing, and accessories using the highest quality, ethically sourced fabrics, every Kitten D’Amour creation is lovingly designed in Australia.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(8,400)

655 reviews in the last 12 months

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Rated 1 out of 5 stars

Don't go to Parramatta..

Don't go to Parramatta..
Never walking in there again.. I have been a long term VIK at Castle Hill, now its closed sadly but after my experience in store at Parramatta they have lost me. Not only was the one staff member way too pushy and wanting to know what I was purchasing? ( who does that? ) She completely ignored all phone calls even though i was only one in store, I know i tried several times to ring ahead with no answer. Please learn how to read your customers and back off from the heavy duty sales pitch and let me change in peace. Finally another staff member arrived that seemed a little more intuitive as to allow space but still be helpful. But wait, what a huge assumption I made. I left that store after getting my purchases as fast as could. She had the hide to imply I had stolen my cardigan from them!!! Are you kidding, pay attention, not only did I walk in with it on, and accessorised to match, the cardigan was clearly hanging over my handbag, not concealed. Then all I got was " I had to check" but your other staff member did not say a word when she knew .. tears, embarrassed, on the way to my car, just the mere thought of that implication.. done forever with Parramatta after the disgusting incident last year when they opened.. I will not be doing 3rd times a charm

25 June 2026
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Reply from Kitten D'Amour

Thank you for taking the time to share your experience.

We're truly sorry to hear that your visit to our Parramatta boutique left you feeling this way, especially as a long-time VIK guest. This is certainly not the experience we want anyone to have. We appreciate you bringing your concerns to our attention, and your feedback has been shared with our team so it can be reviewed. We sincerely apologise for the distress caused and wish you all the very best.

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Beautiful packaging.

Beautiful packaging.. easy collection from post office. Lovely service and great handbag. Very satisfying purchase.

13 March 2026
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Reply from Kitten D'Amour

Thank you so much for this lovely feedback! 😘
We are delighted to hear that you love your new handbag! 🌹

- Siana and the Online Kittens xx

Rated 1 out of 5 stars

I felt the staff member was pushy and…

I felt the staff member was pushy and made me feel like I couldn't return the garment even if it was an ill fit. She was slightly smug and disrespectful when I approached her.
I wouldn't buy from this store (Doncaster) again as the subtext of the exchange was that the fashion is only for 'young girls', even though I had bought clothes from this store before.

27 March 2026
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Reply from Kitten D'Amour

Thank you for sharing your feedback.

We're very sorry to hear that your visit to our Doncaster boutique left you feeling this way. We want every guest to feel welcomed, respected, and comfortable while shopping with us, regardless of age. Your comments have been shared with our team for review, and we appreciate you taking the time to let us know about your experience.

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

✨ Timeless Elegance and Exceptional Service ✨

From the moment you approach Kitten D'Amour, you're welcomed by the most beautiful and enchanting aroma — Westfield Marion Kitten's signature scent, which instantly sets the tone for a truly special experience.

Stepping inside is like entering a world of timeless elegance. Every detail reflects exceptional quality, beauty, and sophistication, creating a shopping experience that feels both luxurious and unforgettable.

What truly sets Kitten apart, however, is the outstanding customer service. The girls are always so warm, genuine, and attentive, taking the time to help you find the perfect outfit and making you feel valued every step of the way.

Shopping at Kitten D'Amour is always an absolute delight and a pleasure I look forward to every time. 💜

10 November 2025
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Reply from Kitten D'Amour

How utterly fabulous of you to write us this stunning review! 😍

It absolutely warms our Kitten hearts to hear of your experiences with Kitten D'Amour and we hope to see you again soon for many more wonderful experiences! 💕

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

My personal experience in store at…

My personal experience in store at Pacific Fair has always been fun. The staff is friendly,helpful,and approachable.

25 March 2026
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Reply from Kitten D'Amour

We are delighted to hear your feedback about our Pacific Fair Boutique, thank you so much! 💕

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

The service was excellent and the store…

The service was excellent and the store fronts are beautiful. I always feel very special.

17 March 2026
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Reply from Kitten D'Amour

Thank you so much for this wonderful feedback, our Kittens are looking forward to seeing you again soon! 😍

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Delightful clothes, staff, and store

I always make an effort to shop here when I can. Kitten D’Amour always provides high quality clothes that look and feel beautiful; the staff are incredibly kind and helpful, and always take the time to ensure how have a positive shopping experience; and the store itself is just gorgeous.
A special mention to Alice, who helped me in store today and really went the extra mile to make sure I could purchase the accessory I wanted. Thank you for your help and your kindness; a perfect representation of my experience with Kitten D’Amour.

23 June 2026
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Reply from Kitten D'Amour

We are so appreciative that you have taken the time to write us this feedback, thank you so much! 💕

It is so delightful to hear that you always receive such helpful assistance from our Kittens and we are sure that our Alice Kitten is looking forward to seeing you again soon! 🥰

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Lace blouse

I was really satisfied with my beautiful lace top. It is finished off to a high standard.
The service was prompt and packed beautifully.💝

16 March 2026
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Reply from Kitten D'Amour

What a lovely review for our Kittens to read! Thank you so much 💐

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Staff were fantastic

Staff were fantastic, helpful and professional.
Clothing with just a little difference, very classy. Just love my choices.
The capacity to buy natural fibres was amazing. Just can’t go wrong

24 March 2026
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Reply from Kitten D'Amour

Thank you for your glowing review, this is so wonderful to read! ❤️
We are so pleased that you had a wonderful selection of designs to choose from in your desired fabric compositions! 😊

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

You have the most beautiful clothes and…

You have the most beautiful clothes and all the staff are always so super ftiendly can I make a suggestion you start a dog range I have a cavalier and would love to dress him up like a little prince I always bring him into the store with me too and the staff melt when they see him 💞💞💞

23 March 2026
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Reply from Kitten D'Amour

Thank you for this wonderful review! Our Kittens can't wait to see you again soon. ❤️
Passing your suggestion on now! 😘

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Always love my Kitten dresses and love…

Always love my Kitten dresses and love the comments when I wear them :)

4 August 2025
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Reply from Kitten D'Amour

How wonderful to hear, we just know that you look fabulous in your Kitten designs! ❤️

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

I love my Kitten dresses

I love my Kitten dresses and accessories! I have never had a bad experience at any Kitten D’Amour store, the staff are absolutely 💯 the best. Only 1 complaint Kitten D’Amour need to order more size 7 shoes they are sold out too fast 😢

14 March 2026
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Reply from Kitten D'Amour

This is so wonderful to read, thank you so much! 💕
Definitely noting down your sizing availability request to pass on! 😊

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Beautiful shopping experience

Beautiful shop, amazing range, professional and friendly staff

21 March 2026
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Reply from Kitten D'Amour

Thank you so much for this review Kelly! 💕
Our Kittens can't wait to see you again next time!

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Wonderfully whimsy & golden era charm.

Wonderfully whimsy & golden era charm.
Kittens are so helpful, even testing the " room fragrance " until I found just the right aroma.💐
Charismatic Kittens making for an insightful experience.
Always come away with a gorgeous store bag of treasures.
Just love the experience.
X 🩵🩷🎀🩷🩵x

13 March 2026
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Reply from Kitten D'Amour

What a gorgeous review for us to see, thank you so much! ❤️

We are absolutely delighted to hear that you have such a wonderful experience in our boutiques and our Kittens can't wait to see you for a visit again soon. 🌹

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

I was very fortunate and had a lovely…

I was very fortunate and had a lovely sales assistant who was very helpful with my purchase as I was purchasing for my niece and needed some advice

11 March 2026
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Reply from Kitten D'Amour

How wonderful! We are so pleased that you had such a helpful experience! 😍

We can't wait to see you again soon,
- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Makes you happy

The staff are so very nice The clothes are beautiful and it's just a lovely place to go especially when you're feeling down because it makes you happy

5 June 2026
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Reply from Kitten D'Amour

This is so lovely to read, thank you so much! ❤️

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Customer service is always great at any…

Customer service is always great at any Kitten store I visit. Shopped recently at Carindale due to them closing on June 7 and the team were so helpful finding sizes and accessories. Oh, I also love the clothes. Keep up the good work. Also, I know you that you shut the Indooroopilly store so hoping you may reconsider opening there again at some point in time.

1 June 2026
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Reply from Kitten D'Amour

We're delighted to hear that our Carindale Kittens took such wonderful care of you and helped you find the perfect sizes and accessories. ✨

We also appreciate your kind words about Indooroopilly. While we don't have any plans to share at this stage, we'll certainly pass your feedback on. Thank you for your continued support and for loving Kitten as much as we do! 😍

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

I love Kitten D’Amour!

Kitten D’Amour clothing is gorgeous and the quality is outstanding. The attention to detail in every piece makes it so special and sought after. I have always received exceptional service in store and online.

23 January 2026
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Reply from Kitten D'Amour

This is such wonderful feedback! 💕
Thank you for your support, our Kittens are looking forward to seeing you again soon! 😍

- Siana and the Online Kittens xx

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