Being able to get what you want to repurchase everytime you return Staffs ability to always make each and every customer feel important regardless of amount spent It provides the whole customer exp... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #2 of 27 best companies in Women's Clothing Store
- #4 of 42 best companies in Clothing Store
Information provided by various external sources
Kitten D’Amour create beautiful, feminine clothing, and accessories using the highest quality, ethically sourced fabrics, every Kitten D’Amour creation is lovingly designed in Australia.
Contact info
Brisbane, Australia
- online@kittendamour.com
- www.kittendamour.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The quality of the Eiffel tower…
The quality of the Eiffel tower stockings are soft but durable. The creativity, stitching and the pattern of the tower is so elegant! The packaging is lovely, right out of a luxurious shop in Paris. Shipping was accurate and efficient. Thank you for sharing your talent and style with me! I attended a wedding and everyone wanted to know where I purchased them. Hopefully you have gotten some new orders from NY& Massachusetts. Best regards Debra

Reply from Kitten D'Amour
The quality of the products and the…
The quality of the products and the prompt delivery of them to my home address.

Reply from Kitten D'Amour
Cherry Bomb skirt…
I recently purchased the cherry bomb full skirt and it is so beautiful to wear. The material is lovely and it fits true to size. My shopping experience with Kitten D'Amour is always wonderful. The website is easy to navigate and my orders are processed promptly.

Reply from Kitten D'Amour

Reply from Kitten D'Amour
Love the products and really enjoy the…
Love the products and really enjoy the instore experience. Staff member was fantastic

Reply from Kitten D'Amour

Reply from Kitten D'Amour
Amazing dresses from amazing people :]
The dresses are extremely well designed, made out of good quality materials and are really comfortable to wear! Worth the cost and the people who run the brand are really sweet and helpful.

Reply from Kitten D'Amour
Great service
Every time I enter. Kitten D’Amour store I am treated with respect and as a friend. Staff are never pushy and i can browse or get the help I need.

Reply from Kitten D'Amour
I can’t stay away from your shops or…
I can’t stay away from your shops or website so I guess I am addicted however who can resist the gorgeous collections that endlessly keep on arriving and the superb service we get from the lovely staff

Reply from Kitten D'Amour
I love Kitten D’Amour … staff are…
I love Kitten D’Amour … staff are always amazing, nothing is too difficult.. love the designs and quality

Reply from Kitten D'Amour
THE GREATEST STORE EVER
The experience at Kitten D’Amour was incredible, as a teen girl I feel that staff at other stores are irritated when I ask to try things on but when I went in April, the lady helped me with my dress and gave me options to try, the staff here are extremely welcoming and the clothes are extremely nice, I feel so confident in the dress I chose! Thank you lady with the cool hair!

Reply from Kitten D'Amour
Staff at QVB store were so welcoming…
Staff at QVB store were so welcoming and helpful as always

Reply from Kitten D'Amour

Reply from Kitten D'Amour

Reply from Kitten D'Amour
I had such a wonderful shopping…
I had such a wonderful shopping experience! The store has a beautiful range of dresses, with styles to suit every occasion. The staff were incredibly friendly, welcoming, and knowledgeable, taking the time to help me find the perfect outfit without making me feel rushed. The quality of the dresses is excellent, and the customer service was outstanding from start to finish. I left feeling confident and so happy with my purchase. I highly recommend this dress shop to anyone looking for beautiful clothing and exceptional service. I’ll definitely be back!

Reply from Kitten D'Amour
Sizing is wildly inconsistent
Be extremely careful with Kitten D’Amour sizing. I’m a standard size 10, yet depending on the design you could need anything from an 8 to a 14. Their sizing is wildly inconsistent, and if you purchase online, you risk being stuck with items that don’t fit. They do not offer refunds — only store credit — and that credit comes with restrictions and an expiry date. Considering their dresses start at around $269, this is really disappointing.
Also be aware that many of the positive reviews are incentivised with reward points, so they don’t always reflect genuine customer experiences. If you still want to buy Kitten D’Amour, wait for a sale (they’re frequent), or buy from Facebook groups or eBay where many people resell regretted purchases. I won’t spend another dollar with them.
ank you for your response.
The inconsistency I’ve experienced with your customer service matches the inconsistency in your sizing. My concern wasn’t simply about the returns policy being “available before purchase”; it was about how difficult it is for customers when sizing varies so dramatically between styles, yet the responsibility and cost of returns is placed entirely on the customer.
Regarding manufacturing, I asked because transparency matters. Your reply mentions “specialist makers” and “ethical practices,” but doesn’t actually provide any clear information about where your garments are produced or how those standards are verified. General statements don’t answer the question.
I raised my concerns respectfully, and I hope they’re genuinely reviewed rather than met with generic responses. Clearer sizing consistency and genuine transparency would go a long way in improving customer confidence.

Reply from Kitten D'Amour
Love Kitten D’Amour - it never disappoints
I was able to buy some super cool belts out of my very long Wishlist! Kitten D’Amour comes presented with elegance with a general reflection on the past with a modern twist into the future. I have found that often their sizing is just a tad on the larger size which I know as a female, it’s always a nice extra! But I also pay attention closely to the whole publication and always double check sizing. They do tend to be on the pricier side but they don’t make huge numbers of garments so by default for most items of clothing (or belts in my case) are ones you won’t find everyone wearing allowing you to be original but still not out of place.
I think that in general Kitten D’Amour is much more about standing tall (very important if you are wearing heels ladies!) and feel confident in what you’re wearing. Even if you start with an item like the Birdsong belt I’m so grateful to help and move up to other items you’d like as your confidence grows, I wouldn’t be disappointed and I don’t think you will be also. I also highly recommend them if you’re wanting to send a present to another person, thanks to their presentation and speed of mailing, I’m happy to recommend them on this front also. The recipient is sure to enjoy it if that’s what you’ve chosen.
Their customer service has always been good to me. So reaching out with questions is a useful tool.
Happy and recommend for anyone whom likes this style or likes it and wants to build their own confidence in different styles over them.

Reply from Kitten D'Amour
Absolutely love all my kitten…
Absolutely love all my kitten purchases. They are high quality and worth the money. Customer service is also on point. Never had an issue. The only suggestion is to have a size guide for the S,M,L etc. Range not just for the number sizing.

Reply from Kitten D'Amour
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







