The collection was executed at a perfect time. The boxes were excellent, and they provided helpful packing tips. In summary, the service was extremely efficient.
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Review summary
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What people talk about most
Reviews shaping this summary
Super smooth process from start to finish. Everything arrived back in one piece and on time. If you’re a student and don't have a car, this is the way to do it. No complaints at all.
Very nice timing of collection. Very good boxes. Gives advice to pack them properly. Overall very efficient.
Company replied
Everything has been so great from communication (which has been incredible thanks to Mia Butler), and all the exact packaging supplies and the collections. Would highly recommend.
Company replied
Company details
About Kit Keeper
Written by the company
About Kit Keeper
Kit Keeper is a by-the-box storage and shipping service built for students across the UK.
We provide an all-inclusive service covering boxes, doorstep collection, secure storage,
and redelivery—making moving between terms simple and stress-free.
Storage designed around student life
Kit Keeper was created for students who don’t have cars, spare storage space, or time to transport belongings across town. Instead of hiring vans or renting storage units, students simply pack their items into our boxes and book a pickup from their accommodation.
We collect your boxes from your door, store them securely, and return them exactly when and where you need them—whether that’s at the start of term, after a year abroad, or when moving to a new address.
Our flexible, by-the-box pricing means you only pay for the space you use, making Kit Keeper a practical and affordable option for short-term or long-term student storage.
We also offer student shipping across the UK, allowing you to send belongings without sourcing packaging or visiting a post office. One booking, one pickup, and everything handled end-to-end.
Contact info
United Kingdom
- 020 3868 6815
- info@kitkeeper.co.uk
- www.kitkeeper.co.uk
4.6
Excellent
294 reviews
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Hasn’t replied to negative reviews
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Kit -Keeper provide an exceptional service time and time again . Very reliable . Brilliant company to work with.
We have used Kit-Keeper over the last four years for storage and to courier my son’s suitcases home and back from university . They have been nothing other than outstanding in terms of communication, delivery , getting the job done , price and easy to contact. Brilliant team . Brilliant company . Treat every client as an individual and I simply cannot praise them enough !
16 December 2024
Unprompted review
Reply from Kit Keeper
Hi Joanne,
Thank you so much for taking the time to leave a review.
It’s been an absolute pleasure to work with you and your son throughout his university journey over the past couple of years. We’re especially grateful to have had you with us from the early days, your support has meant a lot.
Wishing you a fantastic summer!
Best wishes,
Mike
CEO
Reply from Kit Keeper
Hi James,
Thank you for taking the time to leave a review. It's brilliant to hear the customer experience was good!
Hope you have a fantastic summer!
Best wishes,
Mike
CEO
honest and helpful
highly recommended especially for the client service!
29 November 2024
Unprompted review
Reply from Kit Keeper
Hi Bianca,
Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good overall experience and that the team were helpful!
Hope you have a fantastic summer!
Best wishes,
Mike
CEO
Terrible experience
Terrible experience. Nothing was delivered on the day it was meant to be, resulting in the need for a hotel at our cost. Took 2 weeks to get most items back - not everything arrived. 3 out of 7 boxes were destroyed by water and 2 weeks later everything was delivered still soaking wet. Kit Keeper are applying liability caps and refusing to reimburse for all the losses. It is clear that they outsource everything and have no real control - they kept blaming their subcontractor and had no idea what had happened. Do not use this company.
24 September 2024
Unprompted review
Reply from Kit Keeper
Hi Kate,
Thank you for taking the time to leave your review and share your experience. We strive to provide exceptional service to all our customers, and I’m truly sorry that we fell short in your case.
I understand how frustrating and disappointing this situation must have been for you. As soon as we became aware of the issue, we took every possible step to resolve it promptly. Unfortunately, as we collected your items over 100 miles from where we needed to deliver them to, your delivery required a third-party courier (as outlined in our terms and conditions), we relied on DPD to handle your items. Despite their reputation as a leading courier, unforeseen issues (the September 2024 flash floods) arose during transit, including water damage to your boxes.
We escalated the matter with DPD immediately and followed up daily to get clarity and resolution. Regrettably, their response has been inadequate, and we are still pursuing further information. In the meantime, we worked closely with you to identify your belongings, return them to your address, and address the damaged items, going beyond the standard compensation policy to find a fair resolution.
Regarding compensation, our coverage policy ensures up to £100 per box if all packing guidelines are followed. While there were exceptions in your case due to prohibited items and packaging concerns, we ensured you received the compensation due. Additionally, we took extra measures to support you as much as we could during the challenging time. It is not common practise for any business to pay for hotels.
I understand the impact this experience has had on your trust in us. While your feedback suggests otherwise, I sincerely hope you might give Kit Keeper another chance in the future. We are committed to ensuring every customer receives the high standard of service we pride ourselves on delivering.
Once again, I deeply apologise for the inconvenience caused and appreciate your patience throughout this process. Please don’t hesitate to reach out if you have further concerns or questions.
Best regards,
Mike
CEO
Love Kit Keeper
Love Kit Keeper! Really thought this whole experience would be a nightmare but it was very positive & stress free. Can’t recommend them enough - excellent customer service, very reasonable costs & no hidden surprises.
2 August 2024
Unprompted review
Reply from Kit Keeper
Hi Alison,
Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good overall experience and that the team were helpful!
Hope you have a fantastic rest of the year!
Best wishes,
Mike
CEO
They are so understanding and provide great service
They were really helpful and the service was great. I am really happy to find kitkeeper
15 July 2024
Unprompted review
Reply from Kit Keeper
Hi there,
Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good overall experience and that the team were helpful, I'll make sure to pass on the kind comments to the team.
Hope you have a great summer!
Best wishes,
Mike
CEO
The collection was really quick
The collection was really quick, they answered all my questions fast and it was all very well organised :)
28 June 2024
Unprompted review
Reply from Kit Keeper
Hi Molly,
Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good overall experience and that the team were helpful, I'll make sure to pass on the kind comments to the team.
Hope you have a great summer!
Best wishes,
Mike
CEO
Pretty good
Before collection: booking was really easy it took about 5 minutes, they give the option to order boxes if you don’t have any however I chose to use my own boxes at a weight limit of 25kg per box. I was reminded a couple times to put labels on the boxes before collection through email and a phone call. I can imagine It annoying some people but tbh I forget things often so it’s nice plus speaking with someone from the company on the phone (who was also really friendly) was nice. Compared to other places the prices to store the boxes seemed good and the boxes seemed affordable.
To choose a time slot in the day for the boxes to be collected is expensive so I chose not to.
During collection: I found this very stressful, it’s not kit keeper who collect the boxes (it’s an external company) so I didn’t get very much communication. I had no idea when the collection people were arriving, if there was an issue with any of the boxes when they arrived or if they have collected everything. I’m lucky because I lived in a flat with a storage area for them to pick it up from.
Overall it’s pretty okay
21 June 2024
Unprompted review
Reply from Kit Keeper
Hi Bailey,
Thank you so much for your feedback! We're glad to hear that the booking process was smooth and that you found our reminders helpful — we aim to make it as convenient as possible for our customers. We’re also thrilled that our team could provide friendly assistance over the phone.
We understand your concerns about the collection process. While in some areas of the country we partner with an external courier for pickups, we know that communication is key. We’re actively working to improve tracking and updates for these collections to ensure you feel informed every step of the way.
Your feedback is invaluable in helping us make these improvements.
Thanks again for sharing your experience, hope you have a fantastic rest of the year!
Best wishes,
Mike
CEO
Absolutely great experience
Absolutely great experience - really approachable staff willing to help out in whatever way is possible - cannot fault them - will keep using them throughout our daughter’s time at university
24 June 2024
Unprompted review
Reply from Kit Keeper
Hi Clare,
Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good overall experience and that the team were helpful, I'll make sure to pass on the kind comments to everyone :)
Hope you have a fantastic summer!
Best wishes,
Mike
CEO
The process was smooth
The process was smooth. Just follow the instructions they give you. Easy to contact if help is needed.
19 June 2024
Unprompted review
Reply from Kit Keeper
Hi David,
Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good overall experience and that the team has been helpful.
Hope you have a fantastic summer!
Best wishes,
Mike
CEO
Perfect for a car-less uni student
I’ve used them twice now to move my things, once for storage and once just to ship. ****I did have to call and clarify that i wanted just a shipping order because the system put me down as a storage order even though i selected the shipping option**** but when i called to clarify the team was extremely helpful. also willing to make last minute changes!! they have a guy from ontario on the team who has just happened to always take my call and he remembered me!! also the service may seem expensive but it is cheaper than the vast majority of other options if you do not have your own car and the assurance of good service is absolutely worth it.
24 June 2024
Unprompted review
Reply from Kit Keeper
Hi Mac,
Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good overall experience and that the team were helpful.
Hope you have a fantastic summer!
Best wishes,
Mike
CEO
Carry all of the boxes without the help of the staff.
For my friends case, the person walked to the building with the trolly. All we need to do is just carry our boxes down stairs. However, me and my other friends need to carry our boxes to the basketball court that is quite far without the help of the staff. I asked for the trolly but my friend needs to carry all of the boxes to the car herself while the staff was just waiting. I dont think this is worth £45 of the collection fees that we paid for.
31 May 2024
Reply from Kit Keeper
Hi Jarawee,
Thank you for taking the time to leave a review, I’m really sorry to hear that the collection didn’t feel as smooth as it should have been.
For our standard service, the team meet customers at a collection point that's entered into the system and help with loading from there. I understand this location can cause confusion when it comes to larger on-site campus accommodation. We do also offer a doorstep / full-assist collection for situations where help is needed from inside accommodation or over longer distances, and I’m sorry that wasn’t clear at the time of booking.
I think I know exactly which halls you're referring to and we've taken this on board so we can make sure the pickup location is correct going forward and communicating the extra options more clearly, so that experiences like this don’t happen again.
Hope you have a great next holiday break.
Best wishes,
Mike
CEO
Great solution for getting my son's stuff back from uni
This was my third time using Kit Keeper for shipping my son's stuff back from Exeter uni and everything went super smoothly as before. It's saved me the time and expense of the round trip. Thanks to the Kit Keeper team for their excellent service.
7 June 2024
Unprompted review
Reply from Kit Keeper
Hi Alistair,
Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good experience and that the team were helpful.
Hope you have a fantastic summer!
Best wishes,
Mike
CEO
Efficient and friendly customer service
David from customer service was down-to-earth, succinct, and helpful. I asked about international shipping, and he explained the process very transparently, which is rare in customer services these days.
8 May 2024
Unprompted review
Reply from Kit Keeper
Hi Beverly,
Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good overall experience and that the team were helpful, I'll make sure to pass on the kind comments to David :)
Hope you have a fantastic summer!
Best wishes,
Mike
CEO
excellent service
Second time using, very convenient service- it has been a great help for me storing my things during Uni holidays. Quick and easy pickup and delivery every time. Will definitely continue using! Thanks so much.
15 April 2024
Unprompted review
Reply from Kit Keeper
Hi Ella,
Thank you so much for taking the time to leave a review, the support is massively appreciated. It's great to hear you're using us for the second time, we aim to please!
I hope you have a fantastic summer!
All the best,
Mike
CEO
Great
I used Kit Keeper for almost 2 years and they did great. Easy to use and helpful employees.
10 April 2024
Unprompted review
Reply from Kit Keeper
Hi Elmira,
Thank you so much for taking the time to leave a review, the support is massively appreciated. It's great to hear the service and team have been useful!
I hope you have a fantastic summer!
Cheers,
Mike
CEO
Highly recommended
Very well organised, great communication and easy to use.
8 April 2024
Unprompted review
Reply from Kit Keeper
Hi Simon,
Thank you for taking the time to leave a review. I'm very pleased to hear you had a good experience, the support is massively appreciated!
I hope you have a fantastic summer!
Cheers,
Mike
CEO
Amazing service, second time user
This is my second time using KitKeeper. I had stored stuff when leaving Uni for research, and it was successfully delivered months after returning. Everything was intact and in good condition. I booked another collection and storage, and it went great. Oksana is amazing at coordinating and helping. I even got a discount the second time. I am so happy I found KitKeeper. It's extremely convenient to book and have the driver come and pick up your luggage or boxes from your home. Thank you KitKeeper!
28 March 2024
Unprompted review
Reply from Kit Keeper
Hi there,
Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good overall experience and that the team were helpful, I'll make sure to pass on the kind comments to Oksana :)
Hope you have a great term!
Best wishes,
Mike
CEO
Amazing customer service
Amazing customer service, very clear and helpful instructions. Shout out to David for being so kind and accommodating.This was my first time using this service but I he helped me feel very reassured. Driver was bang on time and very helpful. Will defo be using this again.
19 March 2024
Unprompted review
Reply from Kit Keeper
Hi Emily,
Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good overall experience and that the team were helpful! I'll pass on the comments to David and our driver especially.
Best of luck with next term!
Best wishes,
Mike
CEO
Great for winter storage
I had to keep some items in storage over the winter, and I used Kit Keeper to pick up the boxes, and put them in storage. When I needed them returned it was very straight forward to arrange the return. Would use again. Thinking of storing my winter stuff with them over the summer now!
21 February 2024
Unprompted review
Reply from Kit Keeper
Hi Peter
Thank you for taking the time to leave a review. It's brilliant to hear you enjoyed the service and had a great experience. We'll be ready to store your things for the Summer as soon as you need!
Best wishes,
Mike
CEO
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