Kitchen World Reviews 

391
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and helpfulness throughout the design process, often providing creative and knowledgeable advice. Many highlight the exceptional customer service, noting the team's ability to understand visions and guide them effectively. The quality of the products and overall service, including fitting, are frequently described as excellent, leading to delight with the final kitchen results. However, some people were dissatisfied with the installation process, noting issues with fitters making errors like incorrect measurements or misaligned fixtures. A few also mentioned fitters not adhering to scheduled workdays, leading to unexpected delays.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, knowledge, and... See more

Service

People report positive experiences with service, often highlighting the helpfulness and dedication of staff... See more

Product

Customers had positive experiences with the product, often expressing delight and satisfaction with their new... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the fantastic level of... See more

Quality

Consumers find quality to be positive, with many reviewers expressing delight and satisfaction with the high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

had the pleasure of dealing with john grace, who guided us throughout out kitchen journey. kitchen world was our first port of call and after having the pleasure of dealing with John's expertise we di... See more

Company replied

Rated 5 out of 5 stars

We recently got our new kitchen from Kitchen World, absolutely thrilled from start to finish was incredible. Michelle designed the perfect space ,she was so lovely and really did a fantastic design.A... See more

Rated 5 out of 5 stars

booked a consultation with kitchen world. we met with john grace. He immediately put us at ease and was very professional and easy to deal with. we got a fair priced quote and we decided to go ahead w... See more

Company replied

Rated 5 out of 5 stars

We’ve just had our brand-new kitchen fitted and honestly, we couldn’t be happier with the result! From day one of the design process, John at Kitchenworld, Waterford made everything so easy for u... See more


Company details

  1. Kitchen Supply Store
  2. Kitchen Furniture Store
  3. Kitchen Remodeler

Written by the company

About Kitchen World Kitchen World is one of Ireland’s leading kitchen manufacturers and retailers, proudly designing, manufacturing and installing kitchens for Irish homes for over 45 years. With showrooms across Ireland and a state-of-the-art manufacturing facility in Dublin, we combine locally manufactured kitchens with a premium German collection to offer customers a wide range of styles, finishes and price points. Our experienced design teams work closely with each customer to create kitchens that are both beautiful and practical, tailored to suit individual homes, lifestyles and budgets. From the first design consultation through to installation, our focus is on delivering a smooth and professional experience at every stage. At Kitchen World we believe great kitchens start with great design, quality materials and attention to detail. Every kitchen is built to last and installed by experienced fitters who take pride in their workmanship. We are proud to have helped thousands of customers across Ireland transform their homes, and we look forward to doing the same for many more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

391 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(391)

91 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cannot recommend highly enough!

Cannot recommend highly enough!

Michelle and the team in the Long Mile Road showroom walked us through each step in the process, providing support, advice, trouble-shooting and generally taking the sting out of a kitchen renovation. They were knowledgeable, professional and friendly, as were all the contractors they recommended.

We are DELIGHTED with the finished product, and would highly recommend the team to anyone who is thinking of updating their kitchen.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Thanks to Lorna in Kitchen World Bray

Thanks to Lorna in Kitchen World Bray, who was absolutely fantastic in assisting with our new kitchen design. Was so pleased with the overall finish and quality of our new kitchen is excellent – I couldn’t have asked for more!
Lorna was brilliant — so helpful, patient, nothing was too much to sort and always quick to respond. She made the whole process easy from start to finish. I would have no hesitation in recommending Lorna and Kitchen World Bray to anyone looking for a new kitchen.

13 July 2025
Unprompted review
Rated 5 out of 5 stars

*⭐️⭐️⭐️⭐️⭐️ 5/5 Review*

*⭐️⭐️⭐️⭐️⭐️ 5/5 Review*
"I recently had the pleasure of working with Kitchen World, and I must say, they exceeded my expectations in every way! From the initial design phase to the final installation, the team was professional, efficient, and truly passionate about delivering exceptional results.

A huge shoutout to *Gary from Waterford* for his incredible design skills. He listened to my ideas, provided valuable insights, and created a stunning kitchen design that perfectly captured my vision. His attention to detail and expertise made the design process seamless and enjoyable.

The installation Single man Army, led by *Chris*, were absolute rockstars! punctual, courteous, and meticulous in their work. The installation process was smooth, and Chris ensured that every aspect of the kitchen was installed to perfection.

The end result is a beautiful, functional kitchen that has transformed my home. I couldn't be happier with the final product, and I would highly recommend Kitchen World to anyone looking to renovate their kitchen. Their professionalism, expertise, and commitment to customer satisfaction are truly commendable.

Thank you, Gary and Chris, for an outstanding experience! 🙏🏼👏"

1 October 2025
Unprompted review
Rated 4 out of 5 stars

New Kitchen

I was looking for a kitchen company that would give me a good & workable design for my new kitchen. For me the kitchen is the most important room in the home! From the day I walked into the Waterford store and met John Grace I felt I could put my trust in him to
design my new kitchen. He is excellent at his job and great with the customers, extremely polite and patient. I was not exactly sure what I wanted but John spent a lot of time talking through options and designing a space that I would like. I had many emails and phone calls from him checking that I was happy with everything before the final sign off for my kitchen. Nothing was any trouble to him. The delivery of my kitchen went smoothly and the gentleman who delivered my kitchen was polite and lovely to deal with. Unfortunately, the first fitter did not do a good job and I was extremely disappointed when he had finished. There were a lot of issues with doors, cooker hood being pushed into place, glass unit scratched. It was a complete rush job which should have taken approximately 2 days. He arrived at 11.45am and left at 6.30pm on the same day and said my kitchen was done. He said he had told the company he would not be driving from Wexford on a second day. Very unprofessional!
As soon as I emailed John Grace he listened to me and assured me that my kitchen would be sorted and it finally is. I did not like the fact that the company takes all the money up front 10 days before fitting takes place. In fairness my issues got resolved quickly due to John being very good to keep on top of things. If he had not been so helpful & efficient it may have taken a lot longer to get my kitchen sorted. I also felt the waiting time for replacement doors, glass etc., was very long and has now delayed my moving in date. I also feel the mechanisms for units and door
hinges and kickboard attachments are very poor quality.
I finally got a fantastic fitter to come back and fix all the issues. From the first moment he walked into my home I knew I could put my faith in him and his workmanship. Such a great asset to Kitchen World. His name is Tomas. He assured me it would get sorted and he was true to his word. Such a nice man to deal with! I would give a 5 out of 5 for the great staff who helped me to get a kitchen I now love and look forward to cooking & socialising with family & friends in. I also want to thank Gary in Waterford Kitchen World for the times he dealt with me on the phone. Another great staff member! Thanks guys for everything...

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Kitchenworld, Waterford

We’ve just had our brand-new kitchen fitted and honestly, we couldn’t be happier with the result! From day one of the design process, John at Kitchenworld, Waterford made everything so easy for us. He was such a pleasure to work with – always patient, reassuring, and so accommodating with any questions or changes we had along the way.

John really took the time to listen to what we wanted, understood our vision, and guided us through every single step until we had the kitchen of our dreams. Nothing ever felt like too much trouble, and his advice and expertise gave us so much confidence throughout the process.

Thank you so much, John, for your help, patience, and support – we’re beyond delighted with how everything turned out. Every time we walk into our kitchen now, it makes us smile!
Barry & Aoife

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Great service from kitchen world and John in Waterford.

I have just had my kitchen installed from kitchen world this week and couldn't be happier. When I went to meet John in their showroom I wanted to move quickly with getting the kitchen sorted and we flew through coming up with a great design and John was great at coming up with suggestions that fitted the brief of what I was looking for. During install they adjusted to an unexpected issue along the way (an issue with the plumbing not with kitchen world) and managed to accommodate the unexpected change. After install I noticed one cupboard above head height bumped into the light fixture while opening which we didn't spot during design and John has offered to order and install a new door opening the other direction at noe xtra charge which was a really nice touch to still have their support after the install was completed.

27 August 2025
Unprompted review
Rated 1 out of 5 stars

Bad experience

We have been very disappointed with kitchen worlds service. Too many error for the cost.
We confirmed the installation date via email 3 times and made plans to ensure someone was home during the dates of installation. Then on the 1st day of installation the fitter told us he wouldn’t be there the next day as he didn’t work Saturday. After emailing Martin in kitchen world he responded to say he also didn’t know the fitter didn’t work Saturday. This error meant I had to rearrange the dates for the plumber and electrician and had to take a day off work to let them in. Kitchen world charged us over 12k which only covered the cost of the kitchen units and fitter. We were told we had to pay 100% before the kitchen was delivered and fitted. Then the fitting date was incorrect meaning we were an extra 3 days without a completed kitchen, which with a toddler is a big inconvenience. I was told the manager would reach out about this error but that was about 3 weeks and I’ve yet to hear anything. We also had a few damaged panels and a damaged drawer that is scratching our oven, which was also fitted wrong. We were told that they would order new parts and replace this but we have chased a a few time and not heard back. Currently still waiting final repairs and fitting.

8 August 2025
Unprompted review
Kitchen World logo

Reply from Kitchen World

Hi Dannielle,

Thank you for taking the time to share your feedback. Please accept our sincere apologies for the issues you’ve experienced so far.

The Kitchen World Swords team will be in touch shortly to discuss the next steps and ensure all outstanding work is completed. We are committed to seeing this through and making sure your kitchen is finished to the highest standard.

Kind regards,
Kitchen World Customer Care Team

Rated 5 out of 5 stars

I would highly recommend Kitchen World

I would highly recommend Kitchen World. Michelle in Long Mile Road had some fantastic suggestions for layout that I would never have though of! I particularly love the colour of the units and I get great compliments on them. The whole process was seamless. The people recommended by kitchen world for the electrics and plumbing were great and reliable. I was particularly pleased with a suggestion by Alan who fitted the kitchen for a little hidden cupboard above the fridge that would have been a dead space otherwise. Genius! All in all really happy with the service and the Kitchen!

23 March 2025
Unprompted review
Rated 5 out of 5 stars

100% Recommend Kitchen World Waterford.

I was very fussy about my kitchen and John Grace in the Waterford branch of Kitchen World went above and beyond to give me the kitchen I really wanted, with helpful suggestions and attention to detail. It was an excellent experience working with a knowledgable designer who genuinely cared that the customer was looked after and completely satisfied with the end result. 100% recommend!

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Kitchen world Finglas

Kitchen world Finglas

We would just like to thank you all so much for our experience with Kitchenworld when selecting our kitchen for our house in Clontarf. From the moment we walked through the door on that Saturday morning, we were met by Niamh , who couldn’t have been more helpful to us. She was informative, pleasant and just a lovely, lovely girl. She kept us up to date on everything that was happening and followed it right through with us to the very end and nothing seemed to be too much trouble.
Gary who measured up was a lovely man , the guys that delivered the kitchen were very nice to deal with. Then on fitting day , Jimmy arrived at 8am as agreed , he couldn’t have been nicer, he was neat, tidy and did a fantastic job.
So thank you all so much and we couldn’t recommend Kitchenworld highly enough to anyone we know that might be looking for one. Keep up the good work as you’re all a credit to your company.

Kind regards, John & Sharon

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional company

This company is a testament to top quality customer service. Niamh started our process and it was seamless to the finish. Everyone involved were punctual and more importantly extremely polite.Our fitter Jimmy was fantastic and spotless clean. When complete the company still makes contact with warranties and cleaning advice. Well done this is a credit to you all
John kenny Dollymount.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Quality -

Exceptional Service and Quality -
We recently had the pleasure of working with Gary for a complete kitchen remodel, and we couldn’t be more delighted with the outcome!
Gary took the time to listen to our ideas, preferences, and budget, and came up with a creative, yet practical design. Throughout the process Gary was always available to answer our queries and offered insightful suggestions. I would highly recommend Gary and Kitchen World.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend The whole process was v simple and Hugh…

The whole process was v simple and Hugh was extremely helpful in designing our kitchen. Now that it’s installed we are delighted with it. Would highly recommend these guys.

18 April 2025
Unprompted review
Kitchen World logo

Reply from Kitchen World

Thank you for your kind words! We’re thrilled to hear that Hugh made the design process simple and that you’re delighted with your new kitchen.

We truly appreciate your recommendation, and if you need anything else, don’t hesitate to reach out!

Warm regards,
Kitchen World Customer Care Team

Rated 5 out of 5 stars

Having decided to purchase a new…

Having decided to purchase a new kitchen we visited many showrooms in the area. The moment we met John (Grace) in Kitchen World we knew we had the right place. He was great to deal with his design was excellent and he was so helpful and friendly throughout the process.

18 June 2025
Unprompted review
Kitchen World logo

Reply from Kitchen World

Thank you so much for your wonderful feedback! We're thrilled to hear that your experience with John at Kitchen World was so positive. We pride ourselves on providing expert guidance and personalized service, and it’s fantastic to know that John made such an impact on your kitchen journey.

We’re committed to ensuring every step of the process is seamless, and it’s great to hear that you found the design to your satisfaction. We’ll be sure to pass along your kind words to John.

If there’s anything further we can assist with or if you have any questions as you move forward with your new kitchen, don’t hesitate to reach out. We're here to help!

Warm regards,
Kitchen World Customer Care Team

Rated 5 out of 5 stars

Lorna in Kitchen World Bray

Lorna in Kitchen World Bray - designed the perfect kitchen with loads to storage, cannot say enough about how brilliant the kitchen design is, it went from pokey and drab with no work space to bright with masses of storage and lots of workspace and its a really small kitchen - she is a storage genius!
The fitter Tomas was also brilliant, so tidy and helpful, a real pleasure to have working in the house.

7 June 2025
Unprompted review
Kitchen World logo

Reply from Kitchen World

Thank you so much for sharing your kind words! We’re absolutely delighted to hear how happy you are with your new kitchen designed by Lorna in our Bray showroom. Lorna is indeed a storage genius, and it’s fantastic to know that she was able to transform your space into something bright, spacious, and functional.

We’re also thrilled that Tomas, our fitter, provided excellent service – his attention to detail and tidiness are things we truly value at Kitchen World.

Your satisfaction is our priority, and we’re so pleased to have made such a positive impact on your kitchen experience. If you ever need any further assistance, or have any other questions, don’t hesitate to reach out.

Thank you once again for choosing Kitchen World!

Warm regards,
Kitchen World Customer Care Team

Rated 5 out of 5 stars

New kitchen installation

Absolutely brilliant experience dealing with Lianne for our new kitchen. She designed us a dream kitchen in a fairly small space and absolutely nothing was too much hassle for her. The team in the long mile were so responsive to any queries we had prior to installation and Alan who installed the kitchen was an absolute gentleman. I’ve had nothing but a positive experience and would recommend the team to anyone looking for a new kitchen.

23 June 2025
Unprompted review
Kitchen World logo

Reply from Kitchen World

Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear that your experience with Lianne and the team at our Long Mile showroom was so positive. We’re delighted that Lianne was able to design your dream kitchen, even within the constraints of a smaller space. It’s great to know that nothing was too much trouble for her, and that the team was so responsive to your needs.

We’ll be sure to pass along your kind words to Alan as well, who we’re proud to have as part of our installation team. It’s fantastic to hear that you’ve had a seamless experience from start to finish.

Your recommendation means the world to us, and we’re grateful for your trust in Kitchen World. If there’s anything further we can assist you with, please don’t hesitate to reach out.

Warm regards,
Kitchen World Customer Care Team

Rated 5 out of 5 stars

New kitchen

We just got our new kitchen fitted by kitchen world waterford and I would highly recommend them.After our first meeting with John Grace we knew it was a good choice as he is the most friendly, knowledgeable and helpful person He made the whole process from start to finish so easy for us.Thank you,John and Kitchen World Waterford

1 July 2025
Unprompted review
Kitchen World logo

Reply from Kitchen World

Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you had such a positive experience with John and the team at Kitchen World Waterford. We’re so glad to know that John’s friendly, knowledgeable, and helpful approach made the entire process smooth and enjoyable for you.

Your satisfaction is incredibly important to us, and it’s great to hear that we were able to deliver a kitchen that met your expectations. We’ll be sure to pass along your thanks to John and the team.

If there’s anything further we can assist you with, or if you have any other questions, please don’t hesitate to reach out. We’re here to help!

Warm regards,
Kitchen World Customer Care Team

Rated 5 out of 5 stars

Would highly recommend

I had a fantastic experience with Niamh and Kitchen world. From the first consultation to my now finished beautiful kitchen it was made as easy as a new kitchen can be.
All steps were explained to me and everyone I met was so helpful.
Special shout out to Niamh in the showroom and Jimmy the Kitchen fitter who went above and beyond and nothing was too much hassle.
Would recommend highly.

19 June 2025
Unprompted review
Kitchen World logo

Reply from Kitchen World

Thanks so much for your kind words! We’re so glad to hear you had a great experience with John and the team at Kitchen World. We’ll be sure to pass along your thanks to everyone.

If you need anything else, feel free to reach out!

Warm regards,
Kitchen World Customer Care Team

Rated 5 out of 5 stars

Excellent Company and dealt…

We went to Kitchen World Bray and dealt with Lorna who was a terrific help. With patience and clarity she took us through the process of selecting and fitting our new kitchen. The time frame was adhered to and the work was done to the highest standard. I would highly recommend Kitchen World to anyone considering work

22 June 2025
Unprompted review
Kitchen World logo

Reply from Kitchen World

Thank you for your kind review! We're thrilled to hear that Lorna made the process smooth and easy for you. We're proud of the high standards we uphold and are so glad you had a great experience with us.

If you need anything else, don’t hesitate to get in touch!

Warm regards,
Kitchen World Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look