Kitchen Worktops Online Reviews 

642
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, especially worktops, noting their excellent condition and finish. The delivery service is frequently highlighted for its efficiency, promptness, and careful handling, with many appreciating the helpful and professional staff. People commend the overall service, describing it as excellent and easy from initial inquiry to delivery. Furthermore, customers frequently highlight the competitive pricing and cost-effectiveness of products, making them an attractive choice. Many also appreciate the straightforward ordering process and clear communication regarding delivery. Several reviewers expressed their strong intent to use the company again, underscoring their satisfaction.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting quick and prompt delivery,... See more

Product

Customers consistently note positive experiences with product quality, with many reviewers praising the high... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and faultless... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of worktops and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness and professionalism.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

10* All round ! Decided to update the kitchen with just cupboard doors but the project got a bit bigger by updating the worktops too. Wasn't sure what to go for but as the new cupboard fronts were... See more

Rated 5 out of 5 stars

A good price, easy to arrange a delivery day with good communication on the time. The guys were very helpful considering the worktops are heavy. Would use the company again.

Rated 5 out of 5 stars

Wide range of worktops at fair prices. My order was processed and delivered promptly and the two man delivery crew placed the worktops exactly where we asked.

Rated 5 out of 5 stars

Very helpful and friendly with pre-order advice. Then the order arrived quickly and when advised it would. Prices were rthe best I could find No problems at all - I can very happily recommend th... See more


Company details

  1. Kitchen Supply Store

Written by the company

kitchen worktops online is the UK;s No.1 kitchen worksurface online store supplying nationwide in a variety of styles, colours and materials.


Contact info

4.8

Excellent

TrustScore 5 out of 5

642 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(642)

58 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

People at Kitchen Worktops on line were…

People at Kitchen Worktops on line were very helpful and friendly. They answered the telephone promptly and rang back promptly. There was a slight hold up with the kitchen sink which was coming from the Manufacturer but they sorted this out quickly. I would buy from them again.

27 March 2024
Rated 1 out of 5 stars

Spammed constantly for a review

Maybe ask for a review after the worktops have been delivered.
Not 3 days before.
The communication email regarding delivery could be better .
The time slot should be removed from the communication if you don’t intend to provide one .

9 March 2024
Rated 5 out of 5 stars

Good quality, great choice and really reasonable prices!

Originally ordered worktops from B&Q but sent them back as they were poor quality. KWO much cheaper and also much better quality and choice. Offered free samples so could match them to our kitchen cabinets. order went through easily and delivery was fast. The delivery men were friendly and polite they brought them round the back of the house into the kitchen for us. Highly rate this company!

6 March 2024
Rated 4 out of 5 stars

Good service all round

Good service all round
I rand prior to placing my order as I had a few queries, the gentlemen was very helpful and my questions answered
on the day of delivery there was a problem and I was contacted to advise of new timeline
They found my property without any problems as many deliveries always get lost, they manage to get worktops in without a hitch as difficult to access, very please

6 February 2024
Rated 5 out of 5 stars

Simple & easy

Very easy site to navigate around, simple to see what you're ordering and to place an order. Delivery areas & cost explained in easy non gobbledygook language and a fast delivery service

8 February 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look