Kitchen Worktops Online Reviews 

642
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of ordering and clear communication throughout the process. Many people are highly satisfied with the quality of the worktops, finding them to be top-notch and exactly as described. The delivery service is frequently noted for its speed, punctuality, and the careful handling by the professional and helpful staff. However, some customers also noted the company's suitability for larger projects, including housing developments, and expressed intentions for repeat business.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the speed and efficiency... See more

Product

Customers had positive experiences with the product, frequently praising the high quality of the worktops and... See more

Service

Reviewers consistently mention positive feedback about the service, often describing it as excellent and... See more

Quality

Clients share positive opinions on quality, consistently praising the high quality of the worktops and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

10* All round ! Decided to update the kitchen with just cupboard doors but the project got a bit bigger by updating the worktops too. Wasn't sure what to go for but as the new cupboard fronts were... See more

Rated 5 out of 5 stars

A good price, easy to arrange a delivery day with good communication on the time. The guys were very helpful considering the worktops are heavy. Would use the company again.

Rated 5 out of 5 stars

Wide range of worktops at fair prices. My order was processed and delivered promptly and the two man delivery crew placed the worktops exactly where we asked.

Rated 5 out of 5 stars

Very helpful and friendly with pre-order advice. Then the order arrived quickly and when advised it would. Prices were rthe best I could find No problems at all - I can very happily recommend th... See more


Company details

  1. Kitchen Supply Store

Written by the company

kitchen worktops online is the UK;s No.1 kitchen worksurface online store supplying nationwide in a variety of styles, colours and materials.


Contact info

4.8

Excellent

TrustScore 5 out of 5

642 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(642)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

CANE & ABLE

The worktop order. Delivered within three days, despite a product specification change by me, the day after placement of original order.
Order line staff very helpful, delivery communication staff very helpful, transport delivery staff very helpful, what more do you need.

30 October 2023
Rated 1 out of 5 stars

Made up delivery dates

Ordered on Thursday 12th October. Was told on the website, and then it reconfirmed in my confirmation email, that it would be take 5-7 working days to deliver. I times this perfectly as I was ordering 2 x 4m worktops, so didn't want them in my house for too long before they were getting fitted. Got rang on Monday 16th from the delivery company saying they hadn't recieved the worktop's yet, so obviously they can't deliver them yet. Said they would update me in a few days. Now Thursday 19th, still no contact from either the delivery company or kitchen worktops online. I ring kitchen worktops online directly, and I'm told that they're still not dispatched. I'm then told he was going to go and find out what was going on, and then ring me back. Of course, no call back happened. Rang yet again on Monday 23rd, the day that my kitchen fitter was coming, to hopefully get the worktops delivered. To my amazement, kitchen worktop online's tell me that they're not even dispatched, on the 7th working day after I ordered them. Naturally, I cancelled the order and they fully refunded me. So I can't comment on the product as I never got it, but be very careful if you're ordering for specific dates as the dates they provide on their website are not accurate.

12 October 2023
Rated 5 out of 5 stars

Rebecca was very helpful and once they…

Rebecca was very helpful and once they realised we lived in the Scottish highlands they went out of the way to get it delivered as close to us as they could which was appreciated as the other companies had a surcharge of £500 for delivery even although we are mainland Britain and once we confirmed an address it was delivered in 5 days excellent service

24 October 2023
Rated 5 out of 5 stars

Efficiently handled

Efficiently handled, advised of 2 hour delivery slot day before and driver rang 20 minutes before arrival to advise he was on his way.

21 September 2023
Rated 5 out of 5 stars

Helpful and friendly

I called them 1st and very helpful and professional. Delivery was on time and very pleased with my worktops. Will definitely use them again very good quality.

11 September 2023
Rated 5 out of 5 stars

Website easy to use and informative

Website easy to use and informative. The worktops arrived very quickly and well within the timeframe. They are good quality and arrived undamaged. the delivery team were extremely helpful and placed the tops safely in my garage. Highly recommended

7 September 2023
Rated 3 out of 5 stars

Inappropriate packaging

The worktop is very nice and we are pleased, but it was wrapped in a thin plastic sheet, that got damaged while unloading. Please improve packaging.

6 September 2023

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