www.kitchenone.dk Reviews 

13,143
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Bought some pots in the past and this time around, a cutting board and some oil for it. Shipping was quick, got plenty of info emails about my order, and everything pas packaged really carefully. A... See more

Rated 5 out of 5 stars

KitchenOne.dk has an excellent service & I highly recommend this to others☺️. I could trace & track my order & I received it in the exact date (I ordered 1st of March 2023 & I received 4th of March 20... See more

Rated 1 out of 5 stars

I bought a wok Ken Hom Excellence wok set and it is not as described. The food sticks to it extremely, I had another wok and it lasted many years, I wanted one with a lid so I ordered this one. It w... See more

Company replied

Rated 5 out of 5 stars

Everything went okay with the delivery, nothing was broken or missing. The plates, bowls and cups I have ordered from KitchenOne were carefully packed in their box.

Company details

  1. Kitchen Supply Store

About www.kitchenone.dk

Written by the company

KitchenOne er Danmarks førende online forhandler af køkkenprodukter. Vi har et stort udvalg af alle de populære produkter og et kæmpe tilbehørsprogram. På siden finder du et stort udvalg, hvad end du skal finde en ny kaffemaskine, blender, elkedel, kaffekværn, brødrister, stavblender eller køkkenmaskine.

Mest populære mærker: Bamix - Bosch - Dualit - Eva Solo - Hurom - Kenwood - Philips - Rocket - Siemens - Stelton.

KitchenOne - en del af GoShopping

Contact info

3.9

Great

TrustScore 4 out of 5

13K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 61% of negative reviews

Typically replies within 2 weeks

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3.9

All reviews

(13,143)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery

I made an order for a Christmas present late on the 20th December, arrived on the 22nd, very pleased.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service & Delivery Time

I had a first experience with onsite Product ordering with Kitchen One. My whole experience is wonderful starting from ordering til delivery and after sales services.
The prices are very competitive.

27 October 2023
Unprompted review
Rated 1 out of 5 stars

Awful return claim process, unhelpful service

I received a damaged item in my delivery and immediately submitted a claim with multiple photos of the damaged item and details.
Instead of responding with return and replacement instructions, the customer service keeps emailing me asking about how the item was packed and wanting photos of the box and packaging materials even though I have explained on each email that it was packed correctly but the item itself was defective.
It just seems like they are looking for an excuse to delay or reject the return claim at this point. I would never want to order from this place again.

17 March 2023
Unprompted review
www.kitchenone.dk logo

Reply from www.kitchenone.dk

Dear,

Thank you for your review.

We're sorry that you've received a damaged item.

When filing a claim for a freight damage our customer service team needs pictures of both the damaged item as well as the packaging. They need it to handle the claim with the freight company.

We're of course happy to exchange your product or issue a refund as soon as we have received the necessary evidence to continue the claim process internally.

We hope for your understanding and cooperation in this matter so we can delivery a flaw free product to you as fast as possible.

With kind regards
Julie
Customer service.

Rated 5 out of 5 stars

KitchenOnedk has an excellent service…

KitchenOne.dk has an excellent service & I highly recommend this to others☺️. I could trace & track my order & I received it in the exact date (I ordered 1st of March 2023 & I received 4th of March 2023) w/c KitchenOne.dk did specify on their website. Thumbs Up👍!

4 March 2023
Unprompted review
Rated 4 out of 5 stars

overall good experience

Unfortunately a couple of days after my order, I was informed that one of the items in my order that was in stock at the time of purchase was not in stock anymore. Just wish I would have known sooner. The rest of the order was shipped and delivered according to the expected time.

11 January 2023
Unprompted review
Rated 2 out of 5 stars

Not recommended

The product was as expected, but the packaging was damaged. It’s embarrassing to give that as a gift. Tried contacting their customer service but bluntly they said they couldn’t do anything because the product is sold out. Left a bad taste in my mouth. I don’t think I order from them anymore.

12 January 2023
Unprompted review
www.kitchenone.dk logo

Reply from www.kitchenone.dk

Dear Noa,

I'm very sorry to hear that you have had problems with your order.

In case the packaging of the product arrives damaged we are happy to exchange the product. In case we don't have a replacement product in stock it can be returned free of charge.

We apologize for the inconvenience.

With kind regards
Julie
Customer service

Rated 1 out of 5 stars

Super godt og let

9 January 2023
Unprompted review
www.kitchenone.dk logo

Reply from www.kitchenone.dk

Hej Grethe,

Tak for din anmeldelse.

Dejligt at du har haft en god oplevelse med dit køb hos KitchenOne,

Desværre kan jeg se at du kun har givet os 1 stjerne frem for 5, kan det være en fejl?

Med venlig hilsen
Julie
Kundeservice

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