KitchenAid Reviews 

What is going on, KitchenAid?! 🤬
I bought the KitchenAid Food Processor (Model: 5KFP1319EAC, S/N: WHA3112532) expecting premium quality. Instead, I got a design flaw that keeps costing me money.
The lid locking latches break constantly because the plastic at the stress points is ridiculously thin. It’s clearly engineered to snap so you’re forced to buy €100 replacements every few months 👹.
Flimsy, overpriced, and deeply disappointing 😤. Save your money and buy a brand that actually builds things to last.

Title: Premium prices, flimsy parts and virtually non-existent customer service

I would give zero stars if I could.

We have invested in several KitchenAid appliances, including a blender, hand blender and food processor, expecting premium quality to justify the premium prices. Unfortunately, our experience has been deeply disappointing, both in terms of product design and after-sales service.

The plastic latch on the lid of our KitchenAid 3.1L food processor (model 5KFP1319BER) broke, leaving the appliance unusable without a replacement lid.

I contacted KitchenAid on 28 August 2026, providing the exact model and serial number, photographs and the relevant spare-part references. What followed was an extraordinary amount of unnecessary back-and-forth for what should have been a simple spare-parts order.

On 7 September, after being told the manufacturer’s two-year warranty had expired, I agreed to purchase the replacement lid at the quoted price of £43. On 16 September, KitchenAid sent me a payment link for £118, including an additional £75 for a bowl I had never requested or agreed to buy.

I immediately pointed out the discrepancy and asked them to correct the amount. Today, 14 October, I am still waiting for a reply. Almost six weeks after authorising the purchase, I have neither the replacement part nor even the courtesy of a response to my last email.

This is not the level of service I would expect from any company, let alone one charging premium prices for its products. The fact that a relatively flimsy plastic latch can render the entire food processor useless is disappointing enough. Having to chase repeatedly just to buy a replacement part, then being sent an incorrect payment link and subsequently ignored, makes the experience considerably worse.

I have also found the design of the other KitchenAid appliances we purchased disappointing. The utensils supplied have excessively heavy handles that topple out of pots, while the appliances themselves feel bulky and delicate for products at this price point.

What frustrates me most is the complete lack of ownership. I have been polite, provided all the requested information and explicitly agreed to pay for the part. I should not have to spend weeks chasing a company to complete such a straightforward transaction.

My advice to prospective buyers: think carefully before paying a premium for KitchenAid. A product’s quality matters, but so does the availability of spare parts and the support you receive when something goes wrong. In my experience, KitchenAid has failed on both counts.

I would not recommend the brand based on this experience, and I would certainly think twice before buying another KitchenAid appliance.

The item arrived damaged so I contacted them. Initially I got a response from them but my numerous subsequent emails where I asked a followup question and asked for the case to be escalated to a manager or team leader my emails have been ignored. Complete silence... I recommend you avoid this company as if anything goes wrong with your item you're likely to experience poor customer service similar to myself, multiple emails, multiple web forms, and no help whatsoever. Extremely disappointed as this was a gift I had bought using my first full paycheck from my new job. Again, I recommend avoiding this company!

I am writing this to express my sincere gratitude regarding the management of my recent support request.

Following an issue with the enamel on my mixer hook, which chipped during use, I contacted the customer service. As the product was under warranty, I received a replacement stainless steel hook free of charge.

I would like to emphasize that the service was extremely swift, punctual, and cordial in resolving the issue. Based on this excellent experience, I will certainly recommend your company.

Same defect three times – disappointing quality

We received a KitchenAid Diamond Blender as a gift in September 2021. After less than two months of normal use, the blender started making a loud rattling noise. It was sent for repair, where we were told that a screw in the motor had come loose.

Around two years later the exact same issue happened again and the blender had to be repaired once more.

Now the same defect has occurred for the third time – again a loose screw in the motor.

It is very disappointing that a product in this price range repeatedly fails with the exact same defect, especially when the first failure happened after such a short time. This suggests a possible design or manufacturing issue.

I have contacted KitchenAid customer service and hope they will resolve this issue.

Customer service doesn’t exist. Indhave reported a defect three times over 6 months and nothing happens and you can’t get in contact with them whatsoever

I have been a loyal KitchenAid user for years and loved my old model (5KSM125). Based on that trust, I upgraded to the new Model 5KSM193ADECU. It has been a massive disappointment.

The Product: Straight out of the box, the quality is clearly inferior:

The motor sounds "sick": A metallic grinding noise, as if it’s about to burn out.

Overheating: The machine gets alarmingly hot after just a few minutes of use.

Lack of Torque: It struggles with dough that my old machine handled with ease.

Speed issues: There is no perceptible difference between speeds 8, 9, and 10. This is a clear lack of Quality Control (QC).

The Customer Service: When I complained about this defective unit, KitchenAid Denmark tried to dismiss my claim by citing a "14-day return policy," completely ignoring Danish and EU Consumer Law (Købeloven) regarding faulty goods. They refuse to take responsibility for a brand-new, defective machine and are trying to force a repair instead of a refund.

The "Iconic" status is now only in the design—not the motor or the service. If you expect the classic KitchenAid durability, look elsewhere.

terrible customer service. several days between uninformative email responses. weeks and weeks of back and forth to return an item. painful and time consuming

Unfortunately I have not received a product which was ordered over a month ago and have not yet received a refund despite several emails

My stand mixer with tilt-head function broke down after 5-6 uses. I have waited endlessly without answer for customer service. I have emailed them several times without a reply. This is the worst service I have ever experienced. Don't buy kitchenaid.

Dear Kitchen Aid, I have now emailed 4 times since the 8th of May 25 and had no response, I have also called and been left on hold for 20 minutes.

I have a broken "artisan" coffee maker, it is less than a year old and I need it to be fixed, replaced, refunded - something, anything!
I have used the email address on your website.
Please answer or post your email address here so we can start again.
Really frustrating!
Thanks
Nuala

If I could give 0 I would’ve. The customer service is absolutely appalling. We’ve had nothing but problems with our mixer and they refuse to replace it, even when it makes a horrible sound and trips electrics in the house. There is clearly a fault. They provided us with a voucher as a gesture of goodwill and proceeded to tell us that we’d receive a refund for the difference, I ring back a few days later to check the progress and am told that no refund is being given. This was no communicated.

I also asked to be put through to the customer complaint team and they refused to do so, saying that’s not an option and they have to be emailed. I asked 5 times for the email and I’m still waiting to be provided with it.

If you can, avoid, I do not recommend and won’t be purchasing from again. Good luck to anyone getting through on the phone, you’ll constantly be out on hold.

Product dead on arrival. I'm on wait for 1,5 hours at their helpdesk,for the second day in a row. This isn't customer service.

Bought a frying pan through Føtex (Danish supermarket) and found out the hard way that the handle is not properly heat insulated - Ouch!
Support person Emma says they can't give me a refund even if I send them the useless, defect and might I add, DANGEROUS, product.
I've had several burns using this because you always forget you can't touch the part of the handle that is close to the pan itself. However, the pan is quite heavy and even with Emma's "brilliant" suggestion of using oven mits (!), this cannot work. They would give a weaker grip, and again: The pan is heavy.

I wish I'd read all these reviews before buying a KitcheAid product, but ofc now I know to never do that again. And let me warn you: The products suck and the support is ridiculous.

As a final touch, I wrote to them on June 14th 2024 and twice asked them to please reply, which they did not do until July 22nd 2024!?

How can you sell products that are dangerous and will give people burns and then act like YOU'RE the ones we should feel sorry for?

Unbelievable.

Contacted Kitchenaid about a defective cordless hand mixer that I purchased a year or so ago and have rarely used it. Unfortunately I went to use it the other day and it would not turn on. The battery indicator shows it’s charged. They offered no help and basically said tuff luck. Will not buy any of their products again