We ordered our garden set at the Kingsley Smythe stand at the Gardeners' World Spring Fair on 2 May. Kelly & Kai delivered our furniture this morning and we were very impressed by their professional... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What an experience from start to finish. We ordered our rectangular, adjustable table with 6 chairs and parasol 14 days before delivery. The process couldn’t have been any smoother ! The delivery... See more
Company replied
Hi The quality of the product, Regal oval double extending table with 8 x teak stacking chairs, cushions & a free parasol is excellent, representing good value. The delivery arrived earlier th... See more
Company replied
Fantastic pre and post purchase customer service. An absolute pleasure to deal with Kingsley Smythe and could not recommend them any higher - first class experience all the way through. Love the p... See more
Company replied
Company details
Written by the company
Kingsley Smythe Ltd is a family run business that has been trading for over 10 years. Supplying luxury teak garden furniture at affordable prices.
Contact info
Poppy Barns,, RG17 7TT, Lambourn Woodlands, United Kingdom
- 03334561370
- sales@kingsleysmythe.com
- www.kingsleysmythe.com
4.7
Excellent
665 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with new garden set.
Very happy with new garden set.
Delivered on a Sunday just inside two weeks after ordering, which is pretty good considering the lead-in times we've experienced from several other furniture companies, especially a well-known one that took 10 weeks to deliver some oak furniture from its 'land'..
Furniture looks good quality and solid, although proof of the pudding will be in 5 years' time!
Delivery guys Nick and Max were friendly and polite, offered aftercare advice, and phoned ahead to let us know when they'd be here. Top marks.
20 July 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you so much for your kind words! We’re delighted to hear you’re happy with your new garden set and that the delivery experience with Nick and Max was smooth and helpful.
We appreciate your confidence in the quality of our furniture, and we hope it continues to bring you enjoyment for many years to come.
Thanks again for choosing Kingsley Smythe!
Best regards,
The Kingsley Smythe Team
Great product - great service
Great product, good value and great service from Lorna and Lee at Kingsley Smythe Limited. Owen and Jamie gave brilliant, friendly service delivering, installing and explaining maintenance of our outdoor table, chairs and related kit. Thank you KS for prompt and efficient experience. Will recommend. Richard
16 July 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you so much for your fantastic feedback, Richard! We're delighted to hear that Lorna, Lee, Owen, and Jamie all provided such excellent service throughout your experience.
It’s wonderful to know you’re happy with your new outdoor furniture and the maintenance advice. We truly appreciate your recommendation and your kind words.
Thanks again for choosing Kingsley Smythe — we hope you enjoy your furniture for many years to come!
Best regards,
The Kingsley Smythe Team
Excellent quality product
Excellent quality product, good value, and very professional and helpful delivery and assembly experience from Nick & Symon.
19 July 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you for your kind feedback! We're thrilled to hear you’re happy with the quality and value of your product, and that Nick and Symon provided a professional and helpful delivery and assembly experience.
We appreciate your support and hope you enjoy your furniture for years to come!
Best regards,
The Kingsley Smythe Team
Great garden furniture
Kingsley Smythe have been great to deal with. Janna, in Customer Service was very helpful and friendly, prior to putting in our order.
We were then pleasantly surprised by a quicker delivery time.
The guys who did our delivery, Nick and Symon were brilliant. They were extremely efficient at installing our furniture in the pouring rain. Nick then gave us a very helpful rundown of aftercare and maintenance.
Nick also quickly sorted out a very minor issue.
Overall the company has been great to deal with. Everyone has been friendly and helpful. Nick and Symon are great travelling ambassadors for the brand
19 July 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you so much for your kind words! We’re delighted to hear that Janna, Nick, and Symon provided friendly and helpful service throughout your experience.
We’re especially pleased that the delivery went smoothly despite the weather and that Nick was able to quickly resolve the minor issue. It’s great to know you felt well supported from start to finish.
Nick and Symon really are fantastic ambassadors for Kingsley Smythe — we’ll be sure to pass on your compliments.
Thank you again for choosing us!
Best regards,
The Kingsley Smythe Team
Good value furniture set and prompt…
Good value furniture set and prompt delivery. Delivery team Matt and max were super helpful.
16 July 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you for your kind feedback! We’re glad to hear you’re happy with the value of your furniture and that Matt and Max provided super helpful service.
We appreciate your support and hope you enjoy your new set!
Best regards,
The Kingsley Smythe Team
Reply from Kingsley Smythe Ltd
Thank you for your kind words! We’re glad to hear Matt and Max provided great service.
Best regards,
The Kingsley Smythe Team
Great sevice both Matt &Symon who…
Great sevice both Matt &Symon who delivered and put furniture together did a great job
14 July 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you for your feedback! We’re pleased to hear that Matt and Symon did a great job delivering and assembling your furniture.
We appreciate your support and hope you enjoy your new furniture!
Best regards,
The Kingsley Smythe Team
Everything 100% perfect
A simple ordering process. Very quick delivery. Lovely, polite men who delivered the furniture. The quality is amazing and the price is fantastic. 100% in every way. I am delighted with our new garden set
9 July 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you so much for your wonderful feedback! We're thrilled to hear that you found the ordering process simple, delivery quick, and the delivery team polite and helpful.
It's fantastic to know you’re delighted with the quality and price of your new garden set — your 100% satisfaction means a lot to us!
Enjoy your new furniture, and thank you for choosing Kingsley Smythe!
Best regards,
The Kingsley Smythe Team
Nick and Symon did a good job…
Nick and Symon did a good job delivering everything safely and leaving instructions as to how to assemble and treat the furniture
12 July 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you for your feedback! We're glad Nick and Symon delivered everything safely and provided clear instructions for assembly and care.
We appreciate your support and hope you enjoy your furniture!
Best regards,
The Kingsley Smythe Team
Nick and Symon were great
Nick and Symon were great. Did the job in a friendly and helpful way without any fuss. A good advert fr Kingsley Smythe.
12 July 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you for your kind words! We’re delighted to hear that Nick and Symon provided friendly and helpful service — they truly are great ambassadors for Kingsley Smythe.
We appreciate your support and hope you enjoy your furniture!
Best regards,
The Kingsley Smythe Team
Friendly and helpful
Nick and Simon were very friendly and helpful. They offered to swap out two chairs so there is a pair that match. They also gave helpful information about care and maintenance.
12 July 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you for your lovely feedback! We're pleased to hear that Nick and Simon were friendly and helpful, and that they ensured you had matching chairs along with useful care advice.
We appreciate your support and hope you enjoy your furniture for years to come!
Best regards,
The Kingsley Smythe Team
Excellent service and communication…
Excellent service and communication from Kingsley Smythe during the purchase, prior to delivery and post. Nick and Jay carried out a smooth delivery and installation and unpacking. Thank you.
4 July 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you for your kind words! We're delighted to hear that the service and communication from Kingsley Smythe met your expectations throughout the purchase, delivery, and installation process.
Nick and Jay will be pleased to hear your feedback about their smooth and efficient service. Thank you for choosing us!
Best regards,
The Kingsley Smythe Team
Good furniture at a competitive price
Good furniture at a competitive price, supplied quickly and conveniently. The website provided, what proved to be a very accurate description and pictures of the products. Comms between them and us were prompt and timely. But, the real reason they score 5 stars was the delivery experience. Nick and Symon provided a brilliant delivery experience, with excellent updates on delivery time, advice on assembly, and detailed instructions on aftercare and getting the best out of our teak furniture. Well done, chaps.
5 July 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you for your fantastic feedback! We’re delighted to hear you found our furniture great value and appreciated the accurate website descriptions and prompt communication.
Nick and Symon will be thrilled to hear your kind words about their delivery service and aftercare advice — we’ll be sure to pass this on to them.
Thanks again for choosing Kingsley Smythe, and we hope you enjoy your teak furniture for years to come!
Best regards,
The Kingsley Smythe Team
Very pleased with our product
Very pleased with our product -table and 8 chairs - which we saw at flower show. Arrived after only 1 week. Communication from company was poor but the delivery drivers Nick and Symon were polite, explained re aftercare and assembly so to them we give top score 👍
6 July 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you for sharing your feedback, Michelle. We're delighted to hear that you’re very pleased with your table and chairs, and that Nick and Symon provided excellent delivery service and aftercare advice.
We’re sorry to hear that communication from our side didn’t meet your expectations. Your comments are important to us, and we’ll work on improving this.
Thank you for choosing Kingsley Smythe, and we hope you enjoy your new furniture!
Best regards,
The Kingsley Smythe Team
Friendly delivery staff
Friendly delivery staff, good communication, from Nick and Symon
6 July 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you for your kind words! We’re glad to hear Nick and Symon provided friendly service and good communication.
Best regards,
The Kingsley Smythe Team
The rep at the show was helpful and…
The rep at the show was helpful and friendly answered any questions and explained everything well. We were kept informed by email about when the furniture would be delivered and we only had to wait a week which was great. The delivery team Nick and Symon arrived at the time they said they would. They were both really friendly and happily assembled the furniture and then explained in detail how to care for the furniture. They cleared the packaging and took it away. All in all it was a great experience from purchasing the product to seeing it in our garden. Special thanks to Nick and Symon as they weee so helpful and friendly they truly do care about customer service
6 July 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you so much for your wonderful feedback! We’re delighted to hear that from the show to delivery, your experience with Kingsley Smythe was smooth and enjoyable.
Nick and Symon will be thrilled to hear your kind words about their friendly and helpful service — they truly take pride in providing excellent customer care.
We hope you enjoy your new garden furniture for many years to come. Thanks again for choosing Kingsley Smythe!
Best regards,
The Kingsley Smythe Team
The delivery guys were superb
The delivery guys were superb. Nick and Symon. I can't wait to set the table up. I'll come back once we've unpacked it.
5 July 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you for your kind words! We’re so glad to hear Nick and Symon provided superb service. We hope you enjoy setting up your new table — looking forward to hearing how you get on once it’s unpacked!
Best regards,
The Kingsley Smythe Team
Nick and symons delivery
Nick and Symon where extremely helpful and went above and beyond I would definitely recommend for friends and family
5 July 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you for your wonderful feedback! We're delighted to hear that Nick and Symon went above and beyond to help. Your recommendation means a lot to us!
Best regards,
The Kingsley Smythe Team
Thank you Nick and Simon for the smooth…
Thank you Nick and Simon for the smooth delivery! I can't wzit to enjoy the new furniture!!
5 July 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you so much for your kind words! We’re glad Nick and Simon made your delivery smooth. Enjoy your new furniture—we hope it brings you lots of great moments!
Best regards,
The Kingsley Smythe Team
purchased a table and chair set from…
purchased a table and chair set from garden show , very helpful sale person , after the furniture was delivered we notice slight damage to one of the sections of teak,sent one email and the immediate action started to sort the problem
two first class guys came to repair the table but felt the repair could not be done to their high standards so they got a new table off the van , assembled it and swapped them over
thank you Dawid and Max you are a credit to the company
I highly recommend Kingsly Smyth 5 star service
5 July 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you so much for your fantastic feedback! We’re sorry to hear about the initial issue, but we’re delighted that Dawid and Max handled the repair and replacement with such professionalism and care.
We’ll be sure to pass on your kind words to them — they truly are a credit to Kingsley Smythe.
Thank you for your recommendation and for choosing us!
Best regards,
The Kingsley Smythe Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.