KingSize Reviews 

I’m so sad I didn’t do my research before buying from King Size but I’ve ordered things several years ago with no issues. No matter what you order and how on sale it is, you end up paying more than the regular prize in the long run. Something is always back ordered and you end up being charged shipping for each order. Shipping prices aren’t consistent even though they are the exact same items. Prices on backorders are always higher than when first ordered. Refunds are never fully refunded even if you choose the gift card option. Every interaction with them is ridiculous. At this point I want to just throw my $200+ gift cards away and chalk it up as a learning experience.

King Size Direct used to be our go-to for big and tall clothing, but since merging with other retailers, their prices have increased, and customer service has declined.

In December, I ordered shirts for my son, but they overcharged me, so I returned the items and canceled a backordered piece. I followed their return instructions, dropped off the package at UPS, and assumed everything was settled.

Three months later, they charged me $100 for the backordered item, and I discovered my $150 return was never credited. After weeks of emails, customer service keeps making promises but won’t fix it. Now they demand a tracking number I no longer have, and to top it off, I have to wait for the backordered item to arrive just so I can return it again.

Sizes are much larger and not only do they not refund shipping, but they charge you an extra $10.99 to send the product back. Total ripoff

To clarify, the size was not close to DXL, Dillards or other big and Tall stores. I ordered 2xlt linen pants and they were almost 2 sizes bigger and longer. Horrible experience. Never using them again. Complete rip off.

I went online to purchase a shirt. They sent it to an address that is not in my shipping addresses, though I once lived there. They insist I made the mistake, but I can tell I didn't since nothing is correctly capitalized. They refuse to admit they made any sort of error and claim it's all my fault.

I really wish I would have read these reviews before I ordered from them. It appears that I've had the same issues as everybody else. Their products are overpriced. They don't hold together well and I tried to get $47 that they owe me, but they came app with excuse after excuse why they couldn't give it to me decided to go elsewhere.

The package I paid for expedited shipping on was delivered to the wrong address and is no longer where the delivery photo indicated. I called for support in getting it delivered to the correct address but was told I would have to wait a week to have a affidavit posted to me which I will need to mail back to receive a refund. I was ready to be a loyal customer but no more

They work in tandem with online scammers. Do not buy or give them any information. Company is an online preditor. SCAM! If you ever see a charge from them, I know you didn't sign up for anything much like myself. Just call your bank and dispute the charge then cancel and get a new card. These people will not stop charging it. If you're reading this, write a review saying the same. There are class action lawsuits against them. Only solidifying that they are scammers stealing folks money. Scumbags.

I bought king size before through Amazon but this time I bought right from king size it was a flannel shirt and it was marked down and it was a good deal for my size so I bought it. Then I see this thing sign up for a membership and you could get free shipping on this order. Not only did I not get free shipping but got charged a $1.99 for the membership so I had to go through that bullshit and get that canceled.

STAY AWAY FROM THIS COMPANY! JUST STAY AWAY! WHY CAN'T I GIVE A -5 STARTS? AND THEY USE FED EX GROUND ! MY HOODIE WAS ORDERED 2 WEEKS AGO! BEEN FLOATING AROUND ON FED EX GROUND FOR A WEEK! CAN'T REORDER OR CANCEL FOR TWENTY DAYS! ELON MUSK NEEDS TO CLOSE THIS SORRY A$$ COMPANY DOWN! DON'T DO IT! DON'T ORDER FROM THEM! YOU W I L L BE SORRY!!!!!!!!!

I would highly suggest NOT ordering from this company. Returns and exchanges are a nightmare. They charged me three times the original price when I tried to exchange a sweater for a different size. ($39.99 was the sale proce and I was charged $112 for the new size as an exchange. I called customer service and was told I have to wait until the new sweater was delivered. Then I had to call back to get the price adjustment. At that pount they kept a “processing fee” for the adjustment that was their fault anyway. Then when I sent back the original item I had to pay another $10 “processing fee” for that to be refunded to my original form of payment. They did however offer a store credit in the full amount but I have ZERO intentions to ever order from them or any of their affiliates. STAY AWAY!!

I ordered a jacket in January as I am going on a trip and live in one of the outer US States and I needed time for it to arrive. Come February 18th I was told it was supposed to arrive. I go ahead and email them and one of their "lovely" customer service representatives responded that they put my order in Collections, and I'd have to call a 1-800 number (which is not theirs' by the way) to receive it. This website is a total scam, they "mark down" their prices only to jack up shipping costs and then not even ship it to you. Do not buy from this company.

Atrocious shipping times. Takes forever and a day to get your merchandise. I’m done with this substandard company

Website made me purchase before seeing shipping charges. Then would not let me cancel order. Worst customer experience I have ever experienced! Would give a zero rating if the option was available!

They automatically signed me up for some kind of rewards program I don't need and didn't want. A $20 shirt ended up costing me $100 my the time I noticed the payment coming out of my checking. My fault for not being more vigilant. I will never do business with them again. Also poor quality clothing.

I returned an item because it was defective. They sent a gift card, but it didn't even cover the cost of the item, let alone the price of shipping the replacement. I don't recommend this company.

Their item will list "Hurry, X number of Items still in stock!" Then when you order, you get told it's back ordered and you will receive the item in 5 months. That is NOT an exaggeration either. Actually said 5 months from when the order was placed.
This happened to me twice now. I won't buy from them again.

Extremely high prices. Will not correct any order error issues incurred by THEM!! 60 day return/ refund policy is a joke. Said the $7.49 gift charge was for hemming and they still weren’t hemmed. Lol. Reported to the BBB and they still lied. F yall!! Save your money and buy from Amazon. No need to redact or post my comment… the 94% <1 star rating speaks for itself. LMFAO!! I guess trump got to yall years ago!!

They're shipping and return shipping costs are outrageous. They are not reasonable and not fair I will not do business with them again. I spent $60 in that $30 back after what they sent was such poor quality I couldn't take it. Cheap poorly stitched wrong color t-shirts. Shame on KingSized

I purchased a leather coat and several sweat suits and t-shirts so I can be PREPARED for the WINTER. UNFORTUNATELY, I went to a funeral today and I put the COAT on for the FIRST TIME🤨Not only did I come home DISAPPOINTED💔 after someone pointed out to me HEY, your jackets PEELING. That was VERY EMBARRASSING ✅✅✅ BECAUSE I didn't care that it was peeling. I CARED ABOUT PRESENTATION at the funeral and DRESSING DECENT but I didn't want to look like I DID NOT APPLY MYSELF RESPECTFULLY TO ATTEND THIS SACRED EVENT. I wanted to just be RESPECTFUL and DRESS ACCORDINGLY. When I reached out to KING SIZE to express to them how I was feeling as a customer NOT because, I WANTED money back or ANYTHING switched or return NOTHING. I was met with a representative at the CUSTOMER RESOLUTIONS by the name of Linda Who WAS VERY INAPPROPRIATE in trying to have compassion towards what I was trying to SAY and EXPRESS. She kept cutting me off and telling me unfortunately there's only 60 days and you had time to return it and there's nothing we can do. IN REITERATING MYSELF I WASN'T CALLING TO REFUND OR RETURN ANYTHING. I WAS EXPRESSING MY UNSATISFACTION WITH REGARD TO THE QUALITY OF THE LEATHER COAT THAT WAS PURCHASED AT THE END OF SUMMER... SO THAT I CAN BE PREPARED FOR WINTER. SHE DIDN'T SEEM TO GRASP THE IDEA THAT THERE'S A (CUSTOMER CALLING) WITH THAT TYPE OF CONCERN SHE ZEROED IN ON NO REFUND NOTHING I CAN DO ABOUT IT.
🤔🗯️GOT IT ❗[✓ ]
I DIDN'T CARE ABOUT THE REFUND. I DON'T CARE ABOUT THE MONEY.
I'M NOT BIG BY MISTAKE. I'M BIG BY CHOICE AND THAT GOES WITHOUT SAYING DEEP POCKETS IN THIS FAMILY & NOW I KNOW THAT ( KING SIZE ) DOESN'T HAVE THE BEST INTEREST OF ME AS A CUSTOMER & THEY DON'T APPRECIATE MY BUSINESS.
THANK YOU SO MUCH LINDA IN EL PASO TEXAS FOR EXPRESSING THE IGNORANCE AT A LEVEL THAT IS UNEXCUSABLE CUSTOMER SERVICE WHEN DEALING WITH CUSTOMERS IS ALL ABOUT ONE THING 💯%THE CUSTOMER.... I CALLED IN GOOD FAITH AND YOU LISTEN IN GOOD FAITH, [PROCESS] THEN, COME TO AN AGREEMENT EVEN IF YOU DON'T WANT TO GIVE SOMEONE MONEY BACK. THAT'S FINE. IT'S YOUR BUSINESS, YOU WANT TO KEEP THE MONEY KEEP THE MONEY.🤔🗯️✅ BUT HAVE THE COMPASSION THE DECENCY & THE RESPECT TO LISTEN.
SO YOU CAN PROCESS THE VERY NEXT THING TO COME OUT OF YOUR MOUTH. TOO BE SOMETHING ALONG THE LINES OF{ WE WILL TRY TO DO BETTER NEXT TIME} AND {WHAT CAN WE DO TO KEEP YOUR BUSINESS MY APOLOGIES AND THANK YOU FOR BEING A LOYAL CUSTOMER} OR A FIRST-TIME CUSTOMER..
LIKE IN THIS CASE I AM. CORRECTION I WAS. I DIDN'T CALL THE 1-800 NUMBER TODAY TO BE DISRESPECTED OR UNDERMINED AND I CERTAINLY DIDN'T CALL TO HEAR ABOUT YOUR 60 DAY POLICY'S WHAT IN FACT I DID CALL ABOUT WAS TO (EXPRESS MYSELF) IN A KIND AND CONSIDERATE RESPECTFUL MANNER AND I DIDN'T GET RECIPROCATION FROM YOU LINDA.
ACCORDINGLY I WILL SEVER MY TIES AND THE PEOPLE THAT I RECOMMEND JUST THIS WEEK TO YOU""FROM THE Lehigh Valley Pennsylvania
I WILL MAKE SURE THAT THEY KNOW NOT TO DO BUSINESS WITH YOU.
THANK YOU LINDA. THANK YOU SO MUCH FOR BRINGING MY AWARENESS UP.

Customer Service Department

King Size

P.O. Box 650972

Dallas, TX 75265-0972

Subject: Complaint Regarding Unreasonable Return Charges

Dear Customer Service,

I am writing to express my disappointment regarding the return charges applied to my recent purchase from King Size. I purchased an item for $87.95 that unfortunately did not fit as expected. I promptly returned the item in accordance with your return policy, only to discover that I was charged $33.75 for the return.

I find this charge excessive and unreasonable, considering the cost of the original item and the fact that I followed your return instructions. While I understand that return fees may be part of your policy, the amount charged seems disproportionate and does not align with customer-friendly practices.

I value King Size products and have been a loyal customer, but this experience has left me feeling frustrated and dissatisfied. I kindly request a review of this charge and a refund of the return fee, or at least a partial adjustment. I believe this resolution would reflect King Size commitment to customer satisfaction.

Please let me know how this issue can be resolved.

Thank you for your attention to this matter. I look forward to hearing from you.