kingsbridgeprivatehospital.com Reviews 

1,887
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,825 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly medical staff, including nurses and consultants, who make patients feel completely at ease and exceptionally well cared for throughout their medical procedures. People consistently highlight the exceptionally smooth service, pristine facilities, and clear, detailed explanations provided by doctors during every step of their consultations and treatments. Some reviewers were not happy with communication or appointment scheduling delays, specifically mentioning long waiting times on calls and difficulties in reaching staff by phone for timely follow-ups. A few individuals also noted feeling a bit rushed right after procedures finished and mentioned minor inconveniences regarding waiting areas.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their kind, helpful, and professional nature... See more

Service

Customers consistently note positive experiences with service, highlighting speedy and efficient appointments... See more

User experience

Clients share positive opinions on user experience, describing it as brilliant, first class, and wonderfully... See more

Customer service

Consumers find customer service to be positive and supportive, noting that staff take a genuine interest in... See more

Facilities

Reviewers mention positive feedback about facilities, noting that the building is bright and exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely building. No waiting, mr Mayne was wonderful. He knew his stuff and was able to look up all my tests. He explained everything very well and listened to me. I had some questions re where I go f... See more

Rated 5 out of 5 stars

Excellent service from start to finish from meeting reception staff to receiving a diagnosis after years of unanswered questions. Thanks to Dr. Elliott for seeing me and too the nurses who took bloods... See more

Rated 5 out of 5 stars

Kind helpful staff from across the board from dinner ladies to nurses to consultants Helpful nurses and first class Amy who was my night duty nurse after surgery. Very blessed to have a first class su... See more

Rated 5 out of 5 stars

My TKR went without complications. The operation went smoothly, the aftercare was as planned. The main secret is being consistent with exercises. The twelve week follow up went smoothly and Mr McMahon... See more


4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 1% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(1,887)

1,838 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The Paediatrician referred us the…

The Paediatrician referred us the Psychology department which was our main objective in becoming a customer of KB. However the Doctor we were referred to declined to accept us as a patient. Both our children recieved the same response even though their needs are vastly different. The whole experience has been a waste of time. Extremly disappointing.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

From initial consultation to post op

From initial consultation to post op. I was treated with exceptional care, understanding and informed at each stage of both what was planned and how treatment would be performed. I felt a valued patient and was frequently asked if I had any questions or concerns. The Doctors and nursing staff were friendly, engaging and extremely professional and knowledgeable people. Would recommend Kingsbridge without any reservation.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and worthwhile experience

Excellent service from start to finish from meeting reception staff to receiving a diagnosis after years of unanswered questions. Thanks to Dr. Elliott for seeing me and too the nurses who took bloods as put you at ease and had good banter. Thank you Kingsbridge A+++++

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Appointment was on time, very easy to find, staff were friendly and helpful, and Dr McBride was friendly and very helpful

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Kind, considerate and knowledgeable

The staff and the consultant doctor were helpful and considerate to my brother and even though it was only our second visit the treatment has made a great difference to his daily quality of life

31 August 2026
Unprompted review
Rated 5 out of 5 stars

This was a follow up consultation to…

This was a follow up consultation to surgery which I had in May ‘25. Recently I’ve had a problem at the back of the knee. Mr Archbold diagnosed the problem and we discussed available options. I was happy with the outcome. As always a professional service which ticked all the boxes!!

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience for daughters tonsillectomy

Very easy check in on the day of surgery. Seen by medical staff very quickly and treated by lovely nursing staff who made my daughter feel at ease. Very little waiting around and after checks sent straight to surgery. Room very nice and comfortable and good resources including snacks available. Overall great experience

27 August 2026
Unprompted review
Rated 5 out of 5 stars

1st Class service

Appointment made quickly and efficiently, on the day, everything was on time. Information clearly explained and a plan made promptly and without fuss.

27 August 2026
Unprompted review

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