kingsbridgeprivatehospital.com Reviews 

1,917
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,825 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly medical staff, including nurses and consultants, who make patients feel completely at ease and exceptionally well cared for throughout their medical procedures. People consistently highlight the exceptionally smooth service, pristine facilities, and clear, detailed explanations provided by doctors during every step of their consultations and treatments. Some reviewers were not happy with communication or appointment scheduling delays, specifically mentioning long waiting times on calls and difficulties in reaching staff by phone for timely follow-ups. A few individuals also noted feeling a bit rushed right after procedures finished and mentioned minor inconveniences regarding waiting areas.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their kind, helpful, and professional nature... See more

Service

Customers consistently note positive experiences with service, highlighting speedy and efficient appointments... See more

User experience

Clients share positive opinions on user experience, describing it as brilliant, first class, and wonderfully... See more

Customer service

Consumers find customer service to be positive and supportive, noting that staff take a genuine interest in... See more

Facilities

Reviewers mention positive feedback about facilities, noting that the building is bright and exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely building. No waiting, mr Mayne was wonderful. He knew his stuff and was able to look up all my tests. He explained everything very well and listened to me. I had some questions re where I go f... See more

Rated 5 out of 5 stars

Excellent service from start to finish from meeting reception staff to receiving a diagnosis after years of unanswered questions. Thanks to Dr. Elliott for seeing me and too the nurses who took bloods... See more

Rated 5 out of 5 stars

Kind helpful staff from across the board from dinner ladies to nurses to consultants Helpful nurses and first class Amy who was my night duty nurse after surgery. Very blessed to have a first class su... See more

Rated 5 out of 5 stars

My TKR went without complications. The operation went smoothly, the aftercare was as planned. The main secret is being consistent with exercises. The twelve week follow up went smoothly and Mr McMahon... See more


4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,917)

1,855 reviews in the last 12 months

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Rated 5 out of 5 stars

Mr Walsh is very helpful

Mr Walsh is very helpful, honest and caring. On arrival for appointment I was taken on time. & I have no issues at all

19 August 2026
Unprompted review
Rated 5 out of 5 stars

I arrived 30 mins early to my…

I arrived 30 mins early to my appointment rather than heading into work and leaving. Didn't expect but was delighted when my Consultant took me early and managed to get into work much earlier than expected.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Efficient service

Taken ahead of time, full suit of tests carried out efficiently and considerately. Procedure was explained clearly and followed up in writing. Future appointments confirmed and way forward established and confirmed in writing.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Bilateral hip injections cortisone

Very relaxed, Dr Roberts explained the procedure and I was happy to proceed, filled in the paperwork and 15 minutes later all done painless 😁, I felt an improvement after a few hours, best nights sleep in years. 👍🏻

19 August 2026
Unprompted review
Rated 3 out of 5 stars

The end of the procedure- rushed

The procedure was clearly explained and all staff were very nice but I felt that as soon as I got the procedure done it was out the door you go. I literally finished the operation and drank a cup of coffee and was told go through those double doors and that’s it . I got no phone call the next day yet I was told I would . I had to ask what happens now next. I was given antibiotics in bag etc and only I was given booklet I wouldn’t have known what to do . I was wearing an eye mask and need to wear it every night for a week - no tape was provided . It was all a bit rushed at end . The nurse actually laughed and said you still have the hair mask on from surgery as I was about to leave so that gives you an idea of how rushed it was . They also never phoned my partner yet his number was asked for - lucky I had a phone

17 August 2026
Unprompted review
Rated 5 out of 5 stars

My surgery and stay at the hospital was…

My surgery and stay at the hospital was exceptional.Every staff member, from the surgical team and nurses to the support crew, showed incredibly care and kindness.
The hospital was clean, and the food was delicious .

15 August 2026
Unprompted review
Rated 3 out of 5 stars

The nursing staff are excellent my…

The consultant Mr Baile was excellent.The nursing staff are excellent my aftercare was exceptional from pain relief to general conversation,special thanks to nurses Doreen,Caroline and Taffy.
My only disappointment was the change in time period of aftercare,I went trough a similar procedure 5 years ago and was looked after for 3 days with the same excellent aftercare,I was home after 16hrs on this occasion with a very short period spent with the physio and leaving my partner having to take a day off work to look after me

17 August 2026
Unprompted review
Rated 5 out of 5 stars

5 star service

Easy parking, plenty of clear direction to where I was going. Pleasant welcoming staff. Mr McBride himself was very thorough He explained everything clearly point by point ensuring I understood everything we discussed.had such a Lovely manner. I left with loads of information and a follow up appointment to discuss any further concerns or queries and felt confident and assured that my wellbeing was of his utmost importance.

18 August 2026
Unprompted review
Rated 4 out of 5 stars

Outpatient side of hospital

Outpatient side of hospital.
Easy processing and comfortable with efficient staff. A bit of a downside that could improve things would be to fix the bathrooms. The first bathroom I visited on site was on constant flush and unclean. The next one worked but could do with being cleaned. This was 0845hrs so should not have been in an unclean state.
Other than that it was great.
The feedback is not a complaint it is just meant as constructive

18 August 2026
Unprompted review
Rated 5 out of 5 stars

An excellent experience ......

An excellent experience ......
Staff, without exception, pleasant & helpful.
Had a slight wait before being seen by Consultant.
( perhaps 10 or 15 mins. ), otherwise no complaints !

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent service with kind, friendly, professional and attentive staff.
The facilities were of the highest order and the food was lovely.
I was well looked after during my time at Kings Bridge.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Attending Kingsbridge Diagnostic Centre

I had a wonderful experience at Kingsbridge Diagnostic Centre! The reception staff were friendly and courteous! The medical staff were reassuring and talked through all procedures. My cardiology Consultant was very kind and reassuring and was very thorough making sure i got all the investigations i required! Would highly recommend Kingsbridge!

14 August 2026
Unprompted review

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