King Billy Casino Reviews 

770
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quick withdrawal processes and fast payouts. Reviewers frequently highlight the helpful and friendly customer service, often describing it as top-tier. Some users also enjoy the website's design and wide game selection. However, some customers noted significant issues with slow withdrawal processes and technical problems. Many also report difficulties with account verification, leading to suspensions or permanent closures after deposits. Conversely, a portion of people felt dissatisfied with unhelpful customer service. Repeated concerns exist regarding refund requests, with users struggling to retrieve funds or facing denials.

What people talk about most

Payment

Customers had ambiguous experiences with payment, with some reporting smooth and fast withdrawals, often... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some customers praising the fast, lovely, and... See more

Website

Users describe ambiguous interactions with the website, with some reviewers praising it as a top online... See more

Service

Customers consistently note ambiguous experiences with service, with some describing it as fast, friendly,... See more

Refund

Consumers find refund experiences to be negative, with many reporting difficulties in getting their money... See more

Reviews shaping this summary

Rated 4 out of 5 stars

One of my go to’s. Win in decently regular intervals, good rtp and usually decent sized wins for deposit amount. Never usually wait much more than 30 minutes maybe an hour for my withdrawal to be in m... See more

Company replied

Rated 4 out of 5 stars

Been playing online for a while and tried many casinos . It doesn't take long to realise some are just taking all ya money . King Billy has proven they are legitimate . I had a good win and as they to... See more

Company replied

Rated 5 out of 5 stars

I have so much fun on this casino and the bonuses and the terms of conditions for the bonuses are just phenomenal. Kingbilly has Fast withdraws and customer service is just top tier. Highly recommend!... See more

Company replied

Rated 5 out of 5 stars

I was skeptical at first, i have never had much with online casinos. I thought i would try my luck with King Billy Casino. Thankfully i did, great games, support is very helpful and a unique theme. I... See more


Company details

  1. Online Casino or Bookmaker
  2. Casino

Written by the company

Play long and prosper! 4 years in operation. 5.000+ games. 7 languages. 12 international awards. 20+ payment methods. 650.000+ players worldwide.


Contact info

3.5

Average

TrustScore 3.5 out of 5

770 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 month

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3.5

All reviews

(770)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great bonuses

Great bonuses, excellent customer service, withdraw is very straightforward. Thank you King Billy.

25 October 2024
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Ildiko,

Thank you for your kind words! We're delighted to hear you're enjoying the bonuses, customer service, and hassle-free withdrawals. Your satisfaction means the world to us—happy gaming at King Billy! 👑🎰

Long Live Ildiko!
Long Live King Billy!
Play long and prosper!

Rated 5 out of 5 stars

The best casino is kingbilly

Your the fastest in payments... i play on 3 online casinos out of 50 at first.... you were my second ... but now your my first without question

25 October 2024
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Francis,

Thank you so much for sharing this! We're thrilled to be your top choice and are committed to keeping our payments as fast and smooth as possible. Enjoy your games, and we're here anytime you need us!

Long Live Francis!
Long Live King Billy!
Play long and prosper!

Rated 5 out of 5 stars

Great pokies with a great support team…

Great pokies with a great support team and payment goes into my account promptly

19 October 2024
Unprompted review
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Reply from King Billy Casino

Your Grace Anthony,

Thank you for the fantastic feedback! We're delighted that you enjoy our slot assortment, and we’re thrilled to hear that our support team and prompt payments have made your experience even better. Happy gaming, and we look forward to providing you with more great moments at King Billy!

Long Live Anthony!
Long Live King Billy!
Play long and prosper!

Rated 1 out of 5 stars

Disappointed with the lack of response…

Disappointed with the lack of response from the vip team (7+days no response when customer service advises 24 hour turnaround) also disappointed with the lack of decent no deposit bonuses offered in between. Used to love playing on this website and only this site however lately all it seems to do is take take take, I’ve started looking into other providers that are fairer instead. Do not continue playing if you win a jackpot as it will just take you back down to 0 without fail. Take your money and run. Also make sure you follow through with full verification regardless of how long it takes and don’t play your winnings in that time frame. I’ve seen a lot of repeat consistent red flags so if anything take this advice and save yourself some winnings.

9 October 2024
Unprompted review
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Reply from King Billy Casino

Dear Tash,

Thank you for your feedback. Unfortunately, we cannot identify this review as coming from one of our registered customers. Please reach out directly to our customer support team so we can address any specific concerns. We aim to provide prompt assistance and a fair experience, and we’re here to support you with any issue you may encounter.

Thank you,
The King Billy Team

Rated 1 out of 5 stars

I made payments into my account

I made payments into my account . A total of 420 euro. Then wasn't lucky at all decided to close my account today received a message from the bank account over drawn . All amounts were duplicated. Support has contacted me and are busy trying to resolve the issue now . One the issue is resolved will give them the stars they deserve

4 October 2024
Unprompted review
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Reply from King Billy Casino

Dear Ian,

Thank you for bringing this to our attention. We would kindly ask you to provide more details for account identification, so we could check the situation for you and verify you as our customer.

Thank you,
King Billy Team

Rated 5 out of 5 stars

Very responsive

Very responsive, fast withdrawals, and great with their bonuses!!! Registered with a few online casinos and always come back to king billy... well done guys.

13 September 2024
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace MnR,

Thank you for your kind words! We're thrilled to hear that you enjoy our fast withdrawals, bonuses, and responsive service. It’s great to know King Billy is your go-to casino. We look forward to continuing to provide you with an excellent experience!

Long Live MnR DJnS!
Long Live King Billy!
Play long and prosper!

Rated 5 out of 5 stars

Had a great experience with King Billy…

Had a great experience with King Billy I play all the time n recommended King Billy to every one

No bulls..t it’s all a real site nothing fake like a lot of other games that advertise

11 September 2024
Unprompted review
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Reply from King Billy Casino

Your Grace Brooke,

Thank you for your fantastic feedback! We're delighted that you've had such a great experience with King Billy and that you recommend us to others. We pride ourselves on being a real and trustworthy platform, and we're thrilled to have you as part of our royal court.

Long Live Brooke!
Long Live King Billy!
Play long and prosper!

Rated 5 out of 5 stars

Professional

Very easy to withdraw

8 September 2024
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Hubert,

Thank you for your feedback! We're glad to hear you found the withdrawal process easy and straightforward. Your satisfaction is our priority!

Long Live Hubert!
Long Live King Billy!
Play long and prosper!

Rated 5 out of 5 stars

By far the best casino No problems…

By far the best casino No problems with anything. Cash out are the fast and no delays.

7 September 2024
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Svan,

Thank you for your fantastic feedback! We're thrilled to hear that you're enjoying your experience at King Billy Casino and that our fast cash-out process has met your expectations. We strive to provide a seamless experience, and it's great to know that everything is working smoothly for you.

Looking forward to having you play with us again!

Long Live Svan!
Long Live King Billy!
Play long and prosper!

Rated 5 out of 5 stars

Thank you for letting me accidently find your website King Billy🙏🙏

During Covid, we played different online slots, felt cheated as when won,the documentation approvals took ages and it always resulted in us playing the winning and losing them too. My husband had lost faith in online casinos.We used to regret losing our money to online casinos , but this time, by God's grace found King Billy and the payout is real. The support team guided me through and documentation/identityand approvals just took half a day. It was smooth like butter. The pokies are good and new additions keep the excitement alive😊😊 Myself and my husband do not need to go and get tired in casino sitting on chair and pressing buttons on same old coin games. We do not encourage Gambling, but just sharing our experience that it's been a week and experience and payout is legit. Thank you for letting me accidently find your website King Billy🙏🙏 Regards and thank you to your excellent customer support Team.All are Gems😊😊🙏🙏

31 August 2024
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Taru,

Thank you so much for sharing your positive experience with us! We're thrilled to hear that King Billy Casino has restored your faith in online gaming, and that our support team was able to guide you smoothly through the documentation process. It's wonderful to know that both you and your husband are enjoying the convenience of playing from home with our variety of exciting games.

We truly appreciate your kind words and are glad we could provide you with a safe and enjoyable experience. Thank you for choosing King Billy, and we look forward to continuing to serve you!

Long Live Taru!
Long Live King Billy!
Play long and prosper!

Rated 1 out of 5 stars

Misleading free spins!

Their 100 free spins first deposit bonus is misleading. Its actually 50 free spins then you must wager the winnings from free spins x 30 to get the next lot of free spins. Its not automatic like at other casinos. Its in the rules. Always read the rules. I think its shady and false advertising.

29 August 2024
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Dear Jacob,

We are sorry to hear about your negative impression of a first deposit bonus, but we would like to highlight the following information:
Please, be informed that 100 free spins will be added as follows: 2 days, 50 free spins per day. Free spins are added automatically and, if they are not activated, expire in 24 hours. The first pack of free spins will be added to the account alongside the match bonus on deposit, and the second pack of free spins will be added in 23 hours since the player has made at least 1X wager of the deposit amount. That means, that you need to wager only one time in order to be eligible for the next pack, as it is stated in bonus info.


Thank you,
The King Billy Team

Rated 5 out of 5 stars

Best casino I've played at

I recieved a cash bonus for my activity from my vip manager Ben. To my surprise I beat the wagering requirements and was able to cash out the max $1500 with no problems at all. I mean I'm always happy with how they operate and the speed of the withdrawals but this just topped it off. Thanks Ben and King billy casino 🙏🏻

16 August 2024
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Brad,

Thank you for your feedback!

Long Live Brad!
Long Live King Billy!
Play long and prosper!

Rated 2 out of 5 stars

I have been told there is a global…

I have been told there is a global issue preventing withdrawals to my skrill account from King Billy and have to use bank account transfer (takes 7 days +)! Customer support is so vague and every time I contact them on chat support I get a different answer.

15 August 2024
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Dear hellokitty,
Thank you for bringing this to our attention. We're sorry for the inconvenience you're experiencing with withdrawals to your Skrill account. There could be at that time a global issue affecting this method, which is beyond our control. We understand how frustrating this is, and we are working hard to resolve it as quickly as possible. In the meantime, we recommend using a bank account transfer, though we understand the delay is not ideal. Our customer support team is here to assist you, and we apologize if the communication has been unclear. We're committed to improving this process and ensuring a smoother experience for you.

Thank you,
The King Billy Team

Rated 5 out of 5 stars

The Only Place I trust

The site has made some changes since joining years ago for the better, The people in chat are always helpful and friendly.
New Games are always being added so I dont get bored at all.
My recent withdrawl suprised me how fast and easy it was to do after seeing it land in my bank the next morning.
Past experiences seen money arrive with in a week so I'm happy with this recent transaction 100%

13 August 2024
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Fay G,

Thank you for your trust and loyalty over the years! We're thrilled to hear that the recent changes we've made have enhanced your experience. It's great to know that our chat support has been helpful and that our game selection keeps you entertained. We're especially pleased that your recent withdrawal was processed quickly and smoothly. Your satisfaction is our top priority, and we appreciate your continued support!

Long Live Fay G!
Long Live King Billy!
Play long and prosper!

Rated 1 out of 5 stars

Changed players accounts to kingbillycasino6 because no more license but hide it to customers

They send a email to my mom telling that they are closing their casino on July 15th, it was also write on kingbilly.com cause they were losing their license . When I asked the casino support about that , they were telling me that the casino wasn’t closing and that they don’t know what I’m talking about . Then I realize that I opened my account on kingbillycasino.com and that now I was playing on kingbillycasino6.com, they never say a word about that ! After that I made my research and they are using kingbilly.com, kingbillycasino.com, Kingbillycasino6.com, king-billy-casino.ca, etc

They hide things and lie to costumers, I don’t trusT them no more !!!

15 July 2024
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Dear Melanie,
please be informed, that kingbilly.com was the website operated by N1 Interactive Ltd, and it was indeed closed since July 15th. The website kingbillycasino.com is operated under different license - Dama NV. and exists as a separate website. It seems that you might have requested information about the closed website while being a customer on the opened one. We apologize for the possible confusion and hope that this reply has cleared some misunderstanding.
Thank you,
The King Billy Team

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