I've been buying samples from Kin Custom for years and have just launched a business using the Shopify app (glitchy). Their products and quality are amazing, but lately the customer support has gone d... See more
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I gave four stars only reason I didn’t give five stars is because Kin custom isn’t friendly towards the bigger heavier sizes community, especially female sizes in tights and shirts. Female sizes only... See more
The company can greatly improve starting with the quality of products and the authenticity of their "Sustainable Practices" that are very vague and not entirely clear. It seems as though they just wan... See more
Company replied
The merchandise quality is what you expect for the product price, the print job is excellent. The product creation on the website is pretty easy, aside from not being able to create the product in al... See more
Company details
Written by the company
Kin Custom is a leading print on-demand provider, dedicated to empowering creators and fashion entrepreneurs. Whether you're a designer looking to showcase your unique designs or a fashion enthusiast seeking exclusive products for your brand, Kin Custom has everything you need. We offer free custom branding, allowing you to put your logo on packaging, labels, and more, creating a fully personalized experience for your customers. With dropshipping services and a 100% quality guarantee, we ensure a seamless and reliable experience, so you can focus on growing your business with confidence.
Contact info
United States
- info@kincustom.com
- www.kincustom.com
3.5
Average
109 reviews
Hasn’t replied to negative reviews
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LITERALLY THE WORST EXPERIENCE EVER
LITERALLY THE WORST EXPERIENCE EVER, use satyn instead
29 November 2025
Unprompted review
Great Products. But what has happened to their customer service?
I've been buying samples from Kin Custom for years and have just launched a business using the Shopify app (glitchy). Their products and quality are amazing, but lately the customer support has gone down the tubes. It's near impossible to get a timely answer for orders or technical issues. When they do respond they are very helpful, but this type of delay is very damaging to small businesses that depend on them. I really hope they straighten out this issue because I truly love their products.
4 September 2025
Unprompted review
Ordered my item on the 18th January…
Ordered my item on the 18th January still not received and tracking number is no good as keeps saying website down so no updates #126648 is my order number I have emailed you from aparbott
29 January 2025
Unprompted review
Reply from Kin Custom
Dear Customermandy,
We’re sorry to hear about your experience and would love the opportunity to assist you. After checking our system, we’re unable to locate your order with the information provided on your review. To better assist you, please email us at info@kincustom.com with your order details so we can look into this further.
Additionally, we want to clarify that our website is fully operational, and tracking should be accessible. If you’re experiencing difficulties accessing your tracking information, we’d be happy to help guide you through the process. Please send us your order number via email so we can assist you right away.
We appreciate your time and look forward to resolving this for you as soon as possible.
Thank you,
Kin Custom
Thanks to much love Happy new year
Thanks to much. We keep going on ! No matter economics up and down
16 December 2024
Reply from Kin Custom
Hi Victoria!
Thank you for your kind words and unwavering support! We truly appreciate your positivity and are grateful to have customers like you who inspire us to keep going—no matter the ups and downs.
We look forward to continuing to serve you and growing together. If there’s anything we can do for you, don’t hesitate to reach out!
Wishing you continued success and prosperity.
Best regards,
Kin Custom
Quality Products - High Shipping Cost
The merchandise quality is what you expect for the product price, the print job is excellent. The product creation on the website is pretty easy, aside from not being able to create the product in all available colors with one click, so it takes time to create it for all item color options. The shipping cost is too high in my option, considering that you are charged for each item being shipped even when there are multiple items going in one package to a single location. Bottom line...the quality is worth the cost.
31 October 2024
Unprompted review
I love Kin Custom
I love Kin Custom and have built a critical part of my e-commerce store around their quality products and drop shipping. I love the branding. How orders import to my Shopify store is sometimes off m,but overall I am very happy and expect to have a long term business relationship with them.
12 November 2024
Unprompted review
The company can greatly improve
The company can greatly improve starting with the quality of products and the authenticity of their "Sustainable Practices" that are very vague and not entirely clear. It seems as though they just want to add that to their brand just for the sake of getting more sales. Too much going on with their company as well- new things keep getting ADDED, but nothing really getting FIXED. Poor company management and fast fashion for sure.
1 March 2024
Unprompted review
Reply from Kin Custom
Dear JRGG,
Thank you for sharing your candid feedback with us. We’re genuinely sorry to hear that your experience with Kin Custom didn’t fully meet your expectations, and we appreciate the opportunity to address your concerns.
At Kin Custom, we are truly proud of our commitment to sustainable practices. Our Print On-Demand sources certified materials and eco-friendly inks, and all of our packaging is made from recycled materials. Additionally, our factories are members of Sedex SMETA, which means they meet high standards for labor practices, safety, health, and working conditions. These practices reflect our dedication to creating quality products responsibly, and we’re constantly looking for ways to enhance transparency around our sustainability efforts.
Your feedback about areas that need improvement is incredibly valuable to us, and we want to make sure your voice is heard. If there’s a specific aspect of our products or services you feel needs attention, please feel free to submit a ticket to info@kincustom.com. We take all feedback seriously, and your input plays a vital role in helping us improve for our customers.
Thank you once again for your insights, and we hope to have the opportunity to provide you with a better experience in the future.
Warm regards,
Kin Custom Client Services
The worst
They have partnered with crappy shipping companies that do not know how to deliver items.... they also deleted an order thinking my customer and myself werent going to be asking about it when it hasn't showed up in weeks... terrible service and avoiding at all costs....
8 October 2024
Unprompted review
Products are great quality
Products are great quality, larger sizes are a big weird (longer not wider…) and items tend to take a while to ship/get through production. It may say 2-5 business days but expect 2-4 weeks…
2 August 2024
Unprompted review
Reply from Kin Custom
Dear ARH,
Thank you so much for taking the time to leave a review! We appreciate your feedback and are glad to hear you are happy with the product quality! We are sorry to hear that you have had to wait awhile to receive your products. Because our items are handmade, start to finish, we have a 3-business day production time before orders are shipped. Once an item is picked up from the carrier, they assume responsibility of the package. Because of this we can't guarantee delivery times, but our Express shipping of 3-5 business days is the fastest method! We also offer Premium shipping, with a 4-7 business day delivery time. For those not in a hurry and want to save on delivery costs, we offer our Standard shipping, which averages 15 business days. We would recommend choosing Express delivery if you don't want to wait long for your orders! Thanks again for your feedback and for being a valued member of the Kin Custom community!
Things I like about kincustom
Things I like about kincustom. The three main things are , easy use of platform to upload designs and use their templates, the quick turn around time and finally their responsiveness to any troubleshooting that arises .
7 August 2024
Unprompted review
Reply from Kin Custom
Dear Ember,
We are so happy to hear that you find our platform easy to use and that you are happy with our client service team and quick turnaround time! We really appreciate you taking the time to share your feedback and experiences! Thank you for being a valued member of the Kin Custom community!
Very pleased with my samples and…
Very pleased with my samples and packaged so nice!! Nicer than anyplace I’ve ever ordered clothes.
23 July 2024
Unprompted review
Reply from Kin Custom
Hi Kelly!
We appreciate you taking the time to leave a review! We are so happy to hear you are loving your samples and packaging! Thanks for your feedback and for being a valued member of the Kin Custom community!
This has been an amazing site with…
This has been an amazing site with having the ability to make your custom merchandise. Will definitely recommend and use this site on a continuous basis.
31 May 2024
Unprompted review
Reply from Kin Custom
Hi Tosha,
Thank you so much for your review! We appreciate you taking the time to leave your feedback. We are so happy to hear you are having a great experience with Kin Custom. Thank you for being a valued member of the Kin Custom community!
Kin customs empowers me as an artist by…
Kin customs empowers me as an artist by helping me grow my art and activewear brand by allowing me to design customizable products.
9 May 2024
Unprompted review
Reply from Kin Custom
Hi Bitter Darlings,
We appreciate you taking the time to leave your feedback. We love hearing that Kin Custom has helped you grow your business! Thank you for your time and support!
Hello I’m Alex Martins from Alex…
Hello I’m Alex Martins from Alex Martins Music.
Well I bought a few items I made and so far only one shirt didn’t come as expected and the print was off but all the other items came as expected.
All their items are on point in my eyes. Very good fabrics and the print is really cool.
Professional looks,it comes out perfect if you put the time to design your logos and clothing items.
Really solid on delivering the items too.
Kin custom so far put one of my dreams in reality,to have my own brand printed professionally on great apparel 🤙🏻
14 June 2024
Unprompted review
Reply from Kin Custom
Hi Alex! Thank you for taking the time to leave us a review! We are glad you are having a great experience with Kin Custom! We have a 100% print guarantee to assist our customers if there is ever an issue with your order. Please be sure to submit a return request should you ever have problems in the future! We appreciate your feedback. Thank you for being a valued member of the Kin Custom community.
Quality at its best
I recently used Kin Custom for the first time, and I couldn't be happier with the item I received. To start, I was thrilled to find a bag that I hadn't seen on any other POD site. The quality exceeded my expectations, and the free branding was absolutely top-notch. I'll definitely be ordering again!
12 June 2024
Unprompted review
Reply from Kin Custom
Hi Paula! Thank you so much for taking the time to leave your review! We are thrilled to hear you are happy with the quality of your bag and that you are loving our free branding kits. We appreciate your business and your feedback. Thank you for being a valued member of the Kin Custom community!
I like their quality products once the…
I like their quality products once the design is produced in great detail, although I have been a drop shipper with them since 2022 and this year all of a sudden something has significantly change with their CSV download template as if tampering with codes has happened….i cannot import orders from ETSY to Kin custom many customers have been ordering through me but items are not being processed because Kim custom CSV templates gives error detection issues!
23 March 2024
Unprompted review
Reply from Kin Custom
Hi Dionna,
We are sorry that you were experiencing issues with the Etsy template! We are so happy we were able to resolve the problems you were having. Please let us know if you have any further questions. Thank you for being a valued member of the Kin Custom Community!
We love everything about Kin Custom!
We love Kin Custom all around! The online creater tools are extremely helpful in designing any of the several high quality products they offer. And the option for branded tags and packaging are a beautiful finishing touch!
11 March 2024
Unprompted review
Reply from Kin Custom
Hi Faith Vogel!
Thank you for your review! We are so happy that you are satisfied with our site and design tools. We considerably value our customer insights and appreciate you contacting us about your feedback!
We've used Kin Custom for about a year…
We've used Kin Custom for about a year with many orders. The products we selected after testing (do this) are very very good. Quality, production time, colors...all make our customers happy. The customer service is excellent. Pricing is good. Totally recommend.
7 March 2024
Unprompted review
Reply from Kin Custom
Hi Stately Wear!
Thank you for your review! We are so happy that you are satisfied with our products and customer service. We considerably value our customer insights and appreciate you contacting us about your feedback!
5* for customer service
Through a series of unfortunate events I messed up several times and almost missed out on my welcome discount for sample products. The customer service team went above and beyond to help me sort it out so that I could get my sample order. I can't wait to receive my products now, and with service like that will surely keep them top of mind when I want to create more!
27 February 2024
Unprompted review
Reply from Kin Custom
Hi Sara!
Thank you for your review! We are so happy that you are satisfied with our customer service. We considerably value our customer insights and appreciate you contacting us about your feedback!
What makes my experience great with…
What makes my experience great with this company is, again, when I have a problem with anything pertaining to my apparel business they go through resolutions to solve my problem. They also listen to my feedback on resolutions as well. That's a very great strength for this company. Custer Service should always be a number one priority for any business. Have great customer service helps welcoming new clients on any level to your business. Keep that up guys it's a win, win!!
20 February 2024
Unprompted review
Reply from Kin Custom
Hi A. Moore!
Thank you for your review! We are so happy that you are satisfied with our customer service. We considerably value our customer insights and appreciate you contacting us about your feedback!
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