Kids Pass Reviews 

11,884
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,028 reviews, reviewers had a great experience with this company. Customers frequently share how much money they save on family activities like theme parks, zoos, and cinema trips, often describing the membership as fantastic value for money. People also find the digital platform very straightforward to navigate when searching for online voucher codes and planning fun family days out. However, some customers also noted that certain discount codes can be quite tricky to redeem correctly on external merchant websites. A few reviewers mentioned that booking tickets directly can sometimes work out cheaper or cause unexpected stress and frustration during the redemption process.

What people talk about most

Discount

People report positive experiences with discount offers, highlighting quick and easy booking processes for... See more

Price

Reviewers mention ambiguous feedback about price, with opinions heavily divided on potential savings. While... See more

Value for money

Customers had positive experiences with value_for_money, noting that the subscription is well worth the cost... See more

User experience

Consumers find user experience to be very positive, highlighting that the website and app are easy to... See more

Website

Customers consistently note ambiguous experiences with website navigation and booking. Many people praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Discounted price good but no reciept/ evidence of credit card transaction. Not very easy to find correct cinema and gain QR code for cinema tickets.

Rated 4 out of 5 stars

Brilliant pass different discounts for certain places great to save a few pounds in the school holidays all your losing is £1 if you don’t use it.

Rated 5 out of 5 stars

Kids Pass is a great app for families. It offers excellent discounts on activities, and I’ve used it for aquarium and cinema tickets with really good deals. Highly recommended

Rated 5 out of 5 stars

I download this app on a trial offer for £1 as i take a week off work the first week of August to look after my grandson. It has great offers like buy one adult ticket and child goes free and 30% off... See more


Company details

  1. Travel & Vacation

Written by the company

A discount pass designed exclusively for families. Nationwide offers including 40% off cinema (7 days a week), holidays, theme parks, restaurants and much more!


Contact info

4.1

Great

TrustScore 4 out of 5

12K reviews

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Asks customers to review

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4.1

All reviews

(11,884)

1,029 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible experience ( Refund Request )

"Terrible experience. I paid £217.25 for Flamingo Land tickets that were completely unusable and unsafe due to severe overcrowding and 2-hour queues in 32°C heat with young children. I submitted a formal refund request days ago and have been completely ignored by customer service, yet your automated system is asking me for a review. I need a manager to reply to my complaint and process my refund immediately."

12 August 2026
Kids Pass logo

Reply from Kids Pass

Good afternoon,

We’re sorry to hear about your experience and understand your frustration.

Our customer service team responds to all enquiries within 24 hours. Please ensure your refund request has been sent directly to hello@kidspass.co.uk so our team can locate your complaint and respond as quickly as possible.

If you’ve already contacted us at this address, please allow up to 24 hours for a response and be sure to check your junk/spam folder too.

Thank you for your patience.

Kind regards,
The Kids Pass Team

Rated 5 out of 5 stars

Always good deals

Always good deals , would be better if there were more in the area but the deals are good and worth the monthly payment ⭐

2 March 2026
Rated 1 out of 5 stars

It is not always clear be careful…

It is not always clear that discounts have worked. I tried getting a discount on the cinema tickets and since it would not work I kept trying it. In the end I ended up paying 40 pounds from my bank account for a discount code that would actually work and give me a discount. Anyway I asked for a refund on the additional codes I had purchased and were not working on the cinema site and this organisation said it was their policy not to give anyone refunds. Please careful when using this service since you will not get a refund back. Is it really worth it!

17 August 2026
Kids Pass logo

Reply from Kids Pass

Good afternoon,

Thank you for your feedback, and we're sorry to hear you experienced issues using your Kids Pass cinema codes.

We have checked the codes on our side and can confirm they are currently working correctly. We would be happy to provide step-by-step instructions to help you complete the booking successfully next time.

Alternatively, if you continue to experience any issues, please contact us before making your booking and we can assist with processing the booking for you directly.

We appreciate your patience and hope to help you enjoy your next cinema visit without any problems.

Kind regards,
The Kids Pass Team

Rated 1 out of 5 stars

Disappointed and misled

Very cumbersome and also the discount is showing as zero at the cinema so we will end up paying full price. So vey disappointing and also misleading about your promotion

17 August 2026
Kids Pass logo

Reply from Kids Pass

Hi, thank you for your feedback. The savings available with a Kids Pass can vary depending on the cinema, location, and the specific showing selected. While some screenings offer a greater saving, others may be closer to the cinema’s direct ticket price.

Please feel free to contact us with the details of the film, cinema, date and showing you selected, and our team will be happy to look into this further for you.

Kind regards,
The Kids Pass Team

Rated 1 out of 5 stars

I paid £108.00 for kids pass tickets…

I paid £108.00 for kids pass tickets for two adults and two children on Sunday. Moments later I found Chester Zoo advert on Facebook offering the same admission for £99.00. Feel really annoyed. I’m

17 August 2026
Kids Pass logo

Reply from Kids Pass

Good afternoon,

We’re sorry to hear you were disappointed with the price.

The discount available through Kids Pass can vary depending on the date you’re booking for, as ticket prices and savings may differ throughout the year. Discounts can also vary during peak periods or when special events are taking place, as these may affect the level of discount we’re able to offer.

Please contact our Customer Service team at hello@kidspass.co.uk with your booking details and the date of your visit, and we’ll be happy to look into this further for you.

Kind regards,
The Kids Pass Team

Rated 5 out of 5 stars

Great saving

Used to buy tickets for chester zoo, saved 20% on 4 adults 1 child tickets. Was easy to use and no problems on entry to zoo.
Better than buying from zoo website as you have to use website tickets on the day you book them for, where as if you buy them off Kids pass they are valid for 12 months on any day.

16 August 2026

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