Kiddymoon Reviews 

Order ID 60856

Their site states that you can pay via PayPal, but the only option available is to pay via "Bank transfer" ONLY. No idea why, it is 2022 nearly... you'd think with all the payment facilitators around they would have the option to pay via multiple payment methods and actually provide customer protection. Bank transfers are one of the worst possible ways of payment for a consumer if anything goes wrong.

The only way to make a purchase is via Amazon, and pay an additional £10 for the privilege.

Happy to pay via PayPal if you guys invoice me properly.

We have a kiddymoon softplay (ball pit and playground). I'm happy with the purchase. My son plays with it every day. The quality is very good. I highly recommend

I highly recommend! This is my second purchase from the Kiddymoon website and again very pleased. I had a few questions before buying, they answered me very quickly and very kindly. My son already has a ball pit with balls (it is still in great shape since last year), this time there will be a playground for Christmas. I really like the quality. Covers can be removed and washed. My son loves it, I know he will be pleased. Thank you xx

Ball pit bent so the balls just all spill out try to rectify it by taking the cover off and putting the bent viy against the wall with no joy. Customer service poor no replacement offered. So wasted money as thr ball pit isn't fit for purpose!

Took over 10 days for parcel to come. Did not receive any updates on delivery or any tracking. Customer service wasn’t helpful at all. Emailed kiddymoon many times and martyna said she would get back to me with any updates from Carrier in which I heard nothing back. If you are ordering a present for a specific date then expect it to be late and also have no update on when the parcel is coming.

We ordered from this company, sadly the item delivered by parcel force was dropped into our garden, even though the gentleman saw we had 5 dogs! Sadly as you can imagine the dogs ripped it open damaging the item. I instantly dreaded contacting them as normally you have to wait for it to be investigated and at £170 and as a present I didn’t have the time to wait. I contacted them, I had a response in less than 30 minutes from Martyna. She was pleasant, helpful and quick to arrange a refund. I will be using this company again in the future and cannot fault the service. Nice to know they don’t expect customers to wait when there is an issue!

Great product - nice design and good quality.
No problems with delivery - item came in a box, everything was ok

I run an ecom business, and one of the key things is to get your stock right. Nothing worse for customer experience than buying something and then 2 weeks later being told you are out of stock. If you had prevented me buying the item, or even before delivering the incomplete item told me it was incomplete or unavailable at least i could have a plan B. Forget the refund, this doesn’t appease me. I have now run out of time. Very disappointing and poorly handled customer service, who also don’t pick up the phone.

Great helpful service also good communication with them
Item come on time no issue highly recommended. Thanks

The baby dry ball pit arrived with Parcel Force quickly. I was informed they stopped using DPD for deliveries as it was not a reliable service anymore. Very good quality, baby very happy. Highly recommended.

So happy with my ball pit it’s amazing quality and it came with in a week I would definitely recommend 😊

do not order from here!!!! I ordered a ballpit for my daughters birthday weeks in advance to make sure it arrived in time for her big day! Not received any parcel emailed and called KiddyMoon and got not response on both then woke up a couple days later to a refund back of the ball pit. No email off them to explain why! My daughters birthday is in 2 days her birthday is now ruined no big present to wake up to no ball pit which she would absolutely love! So thanks for KiddyMoon for ruining her birthday and she will now not be waking up to her ball pit!

Don’t order from here. Ordered a ball pit 3 weeks ago for my babies birthday and it has still not arrived I asked were my order was and I got told it’s been sent back to them but they will re send it. I had to ask for this information as I was told nothing. I’ve been waiting for it to arrive I’ve had no emails other than an invoice and still not order? I have tried to contact them via email phone calls social media and I have had no response. My son is left with no birthday present I am left so upset and £100 down and no ball pit. Appalling service!!!

Ordered a ball pool on the 27/12/2020 for my daughters birthday on the 27/01/2021 it has still not arrived! Rang customer service on 21/01/2021 to be told it would be dispatched in a couple of days. I came off the phone and received an email saying it had been dispatched, this leads me to believe there was an error on their end processing the order and instead of admitting this the person I spoke to was rude and dismissive. Not sure if/when this will arrive but I would avoid this company at all costs!

I ordered a ball pit form them for my sons first Christmas however my MIL also bought one for him so I needed to return this one. Kiddymoon customer service was fantastic. So helpful and has me refunded via my PayPal very quickly!

Will definetly be back!

Placed an order for Christmas, for it then to be cancelled as "we hadn't paid within 14 days" This is 2020 we pay as we order online. Anyway we never got an email confirming any of this and non payment. The item was cancelled, we were told to re order where it was now an extra £20. The customer service is shocking from this company.