Kiddymania  Reviews 

I've ordered twice from kiddiemania & both times my item was delivered very quickly & was well packaged. My only gripe is that the website needs improving as during checkout the delivery charge was displayed despite qualifying for free delivery. I wasn't charged for delivery & the final page showed this but it needs fixing

Ordered some identity wristbands for a beach holiday - they arrived quickly even with the free standard delivery. The children loved the bands and kept them on the entire week long holiday.

The woodland fairy costume our daughter wore to the party was great. Fitted perfectly (she's 11 months old) and everyone thought she looked so cute in the headband.....with the wings completing the look! So pleased we went with this costume and we have some brilliant photos to remind us of the day!

Ordered 3 kids wristbands in 3 different designs that my kids specifically choose. When I received the order one of the wristbands was of a different design (cars) to the one I ordered (giraffe). No problem, mistakes happen. I contacted Kiddymania and was told that they would send a new one out. However by the time I received the replacement band (5 days later) it was too late for the event that I needed them for, so I had already used the cars band. The invoice said that I needed to return this band but didn't state that they would refund postage or include a prepaid return envelope. Contacted them again to ask for this and was told that as I had used the band not to bother returning it. However when I checked my credit card statement a week later I realised that they had charged me for the replacement band! I emailed Kiddymania to query this but received no response. So I had to take it up with my credit card company. Only then did the seller send a curt email to say that they would refund this amount, no apology. Not impressed at all!!

Update 8/9/12:
In response to Kiddymania's reply "The customer then said that she had used the item and would not be returning it, therefore she was not refunded for the second item. After some very rude emails I refunded the item out of goodwill." Here is a copy of the "rude" email I sent clearly stating that I was happy to return the item!:

"I've received the giraffe wristband thank you. You've written on the order form that you would like the cars wristband returned which I'm more than happy to do, however you haven't enclosed a prepaid returns envelope or alternatively specified that you'll refund my returns postage. If you send me a returns envelope or credit me with the postage amount then I'll happily return the item. Please note that the cars wristband has been used as it was needed at the start of last week and your replacement didn't arrive in time."

Reply from Kiddymania:
"I didn't realise you had used it so please don't worry about returning it."

I naturally assumed that this meant that you wouldn't charge me for the replacement! So was astounded when you did. As I say not impressed and particularly with your distortion of the facts.

Update 16/9/12:
Goodness me there's suddenly a lot of "positive" reviews of this company gone on TrustPilot! All on the same date and from people who have only one review on TrustPilot! I'll leave the reader to decide if they are genuine or not!! For me the sign of a good company is how they rectify any mistakes and in this case it was poorly.