Ordered from the Netherlands and arrived in a few days, nice packaging, possibly will order more, thank you!!
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Giving an average review for now as I have not received any updates on my order or replies to my email and it seems your team responds quickly on trust pilot, granted it has only been a few days since... See more
Company replied
Kickz is getting better at what they do best,sell shoes. 5* Company in my opinion. Only field they can get better at is faster processing and delivery. Usually you'll get your order in one weeks time.... See more
Company replied
Order K001-20000298775 They write “2 to 4 days shipping” on their website. Still haven’t received any shipping confirmation. Also tried to email them, 0 response. Tried to call them on their phone n... See more
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Company details
Written by the company
KICKZ.COM - the number one basketball shop in Europe! Delivering everything basketball related you could wish for - from sneakers to lifestyle clothing. We're constantly working on creating a great experience for our customers, together with our logisitc partners. #NEVERNOTBALLIN from munich, Germany - founded in 1993!
Contact info
Germany
- info@kickz.com
- www.kickz.com
3.6
Average
24K reviews
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Returned my shoes and after 3 weeks on…
Returned my shoes and after 3 weeks on my request received email that return will be in process. Still waiting for the return money and has been 3 weeks since.
Wrote an update email to check what's happening and no reply.
17 March 2025
Unprompted review
Reply from KICKZ
Hi Edin,
Thank you very much for your feedback.
We are really sorry that your voucher has not yet been activated following your return.
Unfortunately, our system is not able to initiate this process automatically.
We will now inform the relevant department and someone will contact you by email.
We can only apologise to you for the inconvenience caused.
If you have any further questions or concerns, please feel free to email us at Info@kickz.com at any time.
Best, your Kickz.com team
Never again
This review is partly about Kickz but also about Mooncourt (their Nft Project).
I won 1 shoe during the duration of more than 1 year (which was a fearly easy to get one) and because of internal issues from Kickz side I had to wait 9 months just to get my money back. The support I received during that time was abysmal and I was sometimes ghosted for multiple weeks. After I received my money back I said that I don‘t want to have anything to do with mooncourt anymore and I asked if I could get my money back and have my ballers removed. That was not possible and all I got offered is a Kickz Voucher. Biggest waste of time and money ( for me personally) I‘ve had in a long time!
13 March 2024
Unprompted review
Reply from KICKZ
Hi Lukas,
First of all, thank you for your feedback.
We are very sorry that you had several unpleasant experiences with us.
We can only apologize to you for this and will take your feedback to heart.
If you have any further questions or concerns, please feel free to email us at Info@kickz.com at any time.
Best, your Kickz.com team
Scammers update v2
Hi Bugra,
First of all, thank you very much for your feedback.
We are very sorry that your last order with us was not to your complete satisfaction.
You ordered a total of 6 items from us, 2 of which we were unfortunately unable to send to you because they were sold out in the end.
We never canceled the entire order.
The remaining 4 items from your order were sent to you and, according to shipment tracking, were successfully delivered to you personally on 30.01.2025.
Here is the tracking for you to view.
Accordingly, we have then charged the amount due for the 4 delivered items to your credit card.
If you have any further questions or concerns, please send us an email to.
We will then try to find a solution for you.
Best, your Kickz.com Team
First of all you returned all money to my card and saying that after refunding all money; 2 months later you decided to send 4 items out of 6 and charge me 361 Euro?? LOL
I DİDNT RECEIVE ANY ITEMS, refund my money asap.
Until you refund my money back I will update people here daily.
Do not buy from them online or share your card details. They charged me 90+ days after my purchase and I can’t get my money back if they don’t approve it. If you hate money, you can buy from this website and let them scam you.
13 March 2025
Unprompted review
Reply from KICKZ
Hi Bugra,
First of all, thank you very much for your feedback.
We are very sorry that your last order with us was not to your complete satisfaction.
You ordered a total of 6 items from us, 2 of which we were unfortunately unable to send to you because they were sold out in the end.
We never canceled the entire order.
The remaining 4 items from your order were sent to you and, according to shipment tracking, were successfully delivered to you personally on 30.01.2025.
Here is the tracking for you to view.
https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?lang=de&idc=CF981193285DE
Accordingly, we have then charged the amount due for the 4 delivered items to your credit card.
If you have any further questions or concerns, please send us an email to Info@kickz.com.
We will then try to find a solution for you.
Best, your Kickz.com Team
AWFUL
Awful!!! terrible. i made an order and received nothing. only lost money.
KX01-0000043587
27-02-2025
11 March 2025
Unprompted review
Reply from KICKZ
Hi Ihar,
First of all, thank you for your feedback.
We are very sorry that there were problems with the shipping of your order.
This is just as annoying for us as an uninvolved seller as it is for you and we can promise you that we will get in touch with DHL.
The order was automatically sent back to our warehouse and booked in there yesterday. The refund to your credit card was also made yesterday.
However, you may not see the credit until your next monthly statement.
Here is the tracking for you to view:
https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?lang=de&idc=CM910000509DE
Hopefully everything will go smoothly again with your next order.
If you have any questions or concerns in the future, please email us at Info@kickz.com.
Best, your Kickz.com team
Great delivery service but return and customer service fails
I placed 2 orders and both were delivered within reasonable time and the products were as expected. Great service there. Then I tried to return two of the products and have tried to create a return for more than a month now. The return page goes shows an error and advices to contact customer service. I have written to customer service from the form on the website and send an e-mail as well. So great delivery service but no possibility to return products ever though you write, that you have 30 days of return???
23 February 2025
Unprompted review
Reply from KICKZ
Hej Charlotte,
Mange tak for din feedback.
Vi er meget kede af, at du endnu ikke har kunnet aflevere din returnering.
Vi har netop sendt dig en e-mail med detaljerede instruktioner om, hvordan du opretter en returlabel.
Vi arbejder hårdt på at finde en løsning, og vi håber meget, at alt vil gå til din fulde tilfredshed med din næste ordre.
Hvis du har yderligere spørgsmål eller bekymringer, bedes du sende os en e-mail på Info@kickz.com.
De bedste hilsner, dit Kickz.com-team
I just put an order through and as I…
I just put an order through and as I was entering my details it said it will arrive on the 10th March. As soon as I paid a message instantly popped up saying there would be a delay with delivery. I am going away and I really hope this isn’t the case. Luckily I have credit card insurance on purchases but if this is the case this is a terrible way to do business. Why not warn me before I made the payment?
The trainers arrived 3 days late.
5 March 2025
Unprompted review
Reply from KICKZ
Hi Abial,
Thank you very much for your feedback.
We are very sorry that you did not receive a shipping confirmation.
We are all the more pleased that your order has been successfully delivered to you in the meantime.
Here again is the link to the tracking for you to view:
https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode=CM910011682DE
Once again, we apologize for the inconvenience.
We wish you lots of joy with your new shoes and very much hope that everything will go to your complete satisfaction with your next order.
If you have any further questions or concerns, please feel free to email us at Info@kickz.com at any time.
Best, your Kickz.com team
I ordered KX01-0000025500 more than a…
I ordered KX01-0000025500 more than a week ago and no confirmation email or shipping information were shared .and i have NOT received my order yet ..I tried to email and call and there is no answer …
Please either ship the order or refund my money
6/3/2025
THERE IS STILL NO NEWS FROM KICKS REGARDING my order … please refund my money and cancel my order ..i emailed them again and called and still no Answer.. i filed a claim via paypal …I ordered from KIckz in the past years with no issues at all ..Their customer services was always responsive … its sad to see this from what used to be one of the best stores for basketball gear …i hope they can re-establish trust of online shop customers..
10/3
20 days later …I received an email saying that they received my order and will share shipping information when order is shipped …
14/3
No shipping confirmation end no order received yet … almost a month after placing an order .. and off corse no reply to any emails or calls …
Please refund my money
—Later today Kickz refunded me so ill chnage from 1 to two stars …
3 March 2025
Unprompted review
Reply from KICKZ
Hi Hussein,
First of all, thank you very much for your feedback.
We are really sorry that your last order was not to your complete satisfaction.
Unfortunately, we had a technical problem from 20.02.-22.02., whereby not all customer orders were transmitted correctly.
We are currently checking whether the order can be sent to you or whether we unfortunately have to cancel it.
We will contact you via e-mail with the final outcome.
Best, your Kickz.com team
Non-existent customer service
Customer service is hallucinatingly bad and outrageous or rather nonexistent because there is no way to be able to talk to them. Only by writing under their Instagram posts can you be seen, they told me to write to them ! What? They seem to be teasing. I bought from them they deducted my money but I don't know what happened to my package no summary email and no active tracking.
19 February 2025
Reply from KICKZ
Hi DB,
First of all, thank you very much for your feedback.
We are very sorry that there are still unanswered questions from your side.
Unfortunately, you didn't provide us with your name, your order number or the email address for your account, even when we asked you.
Therefore, we are unfortunately unable to help you with your request in this way and would ask you to send us an email to Info@kickz.com. We will then try to find a solution for your request.
Best, your Kickz.com team
no reply to customers mails and very bugged site
i ordered KX01-0000001506 more than 15 days ago and i didnt get any invoice, i emailed them 5 times trough contact form and direct mail and never got a single reply. 2025 and still no reply to important mails from customers. IMAGINE NOT BE ABLE TO READ ALSO THE REVIEW, ONLY PROBLEM IS YOU DIDNT SENT INVOICE AND YOU DONT REPLY TO MAILS
13 February 2025
Unprompted review
Reply from KICKZ
Hi Alessio,
First of all, thank you very much for your feedback.
We are very sorry that you were not completely satisfied with your last order from us.
According to the tracking, the shipment was already delivered on 15.02. to a storage location approved by you.
As this drop-off location must be specified and confirmed by you personally, DHL unfortunately accepts no liability for this.
Here is the tracking for you to view:
https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode=574975622401
At this point, we can only advise you to ask your neighbors and check everywhere again for the shipment.
If you have any questions or concerns in the future, you can also send us an e-mail at Info@kickz.com at any time.
Best, your Kickz.com team
Late delivery!
4 February 2025
Reply from KICKZ
Hi Xuejin,
erstmal vielen Dank für dein Feedback.
Es tut uns an dieser Stelle wirklich sehr leid, dass die Bearbeitung deiner letzten Bestellung etwas mehr Zeit in Anspruch genommen hat.
Wir arbeiten seit kurzen mit einem neuen Shop, und es gibt noch ein paar Kleinigkeiten zu fixen.
Wir nehmen uns deine Bewertung zu Herzen und hoffen sehr, dass bei deiner nächsten Bestellung dann wieder Alles zu deiner vollsten Zufriedenheit ablaufen wird.
Falls du weitere Fragen oder Anliegen haben solltest, würden wir dich bitten uns eine E-Mail an Info@kickz.com zu senden.
Best, dein Kickz.com Team
The worst shop in Europe ordered 1…
The worst shop in Europe ordered 1 month ago shipping, still no delivery, still no delivery even no tracking number, the worst shop in Europe, I do not know where my parcel is I do not know where my money is not even money this is a scam shop
1 February 2025
Unprompted review
Reply from KICKZ
Hi Nikita,
First of all, thank you very much for your feedback.
We are very sorry that you have not received a shipping notification. I have checked your profile and your order is ready for you to pick up at a DHL store.
You can track your package using the following link:
https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode=574975465928
Please accept my apologies for the inconvenience.
If you have any further questions or concerns, please feel free to email us at Info@kickz.com.
Best, your Kickz.com team
Unacceptable order number 001.06870567.00.01.
Dear Customer Service Team,
On January 22, 2025, I submitted a review regarding my missing order, and I received a response on January 23, 2025. Unfortunately, the reply only reiterated details I was already aware of, including a track and trace link, which I already had myself. It has now been over three months since the package was reportedly "delivered", yet I have not received it. Despite multiple follow-up emails, I have not obtained any further communication or resolution.
Given that the sneakers in question cost over €300, this situation is completely unacceptable. If this matter is not resolved promptly and satisfactorily, I will have no choice but to escalate the issue through my legal team.
I expect an immediate response through to the mail address when placing this order.
Order number 001.06870567.00.01.
19 November 2024
Unprompted review
Reply from KICKZ
Hi Daniel,
First of all, thank you very much for your feedback.
We are very sorry that there were problems with the shipping of your order.
This is just as annoying for us as an uninvolved seller as it is for you and we can promise you that we will get in touch with DHL.
We have just sent you an e-mail and would ask you to reply to it. We will then be happy to find a solution to your request.
Hopefully everything will go smoothly again with your next order.
If you have any questions or concerns in the future, please email us at Info@kickz.com.
Best, your Kickz.com team
Order no K001-10002645918
Order has been placed on the 31st Jan 25 and has arrived damaged at the local courier on the 11th Feb 25. To date no feedback has been given on the damage of the item both from couriers and from Kickz.com
31 January 2025
Reply from KICKZ
Hi Gabriel,
Firstly, thank you very much for your feedback.
We are very sorry that there were problems with the dispatch of your order.
This is just as annoying for us as an uninvolved seller as it is for you and we can promise you that we will get in touch with DHL.
We have just sent you an email and would ask you to reply to it. We will then be happy to find a solution for you.
Hopefully everything will run smoothly again with your next order.
If you have any questions or concerns in the future, please email us at Info@kickz.com.
Best, your Kickz.com team
Reply from KICKZ
Hey Hernany,
Thank you for your positive feedback, we are always glad to have happy customers!
If you have any questions or suggestions in the future, please feel free to contact us by email or phone.
We will be happy to help you!
Best regards, your KICKZ.com team!
#NEVERNOTBALLIN'
I thought it would take much longer but…
I thought it would take much longer but my order arrived before I knew it. Great service and the product was as described. Only problem was that the packaging was not durable enough and the box arrived torn.
3 February 2025
Reply from KICKZ
Hi Kamen,
Thank you for your positive feedback.
We will take your feedback to heart so that everything runs to your complete satisfaction with your next order.
Best, your Kickz.com team
I ordered more than two months ago to…
I ordered more than two months ago two pair of shoes. I wrote several emails different calls and still no shoes. The problem lies now at DHL and as I can read here a couple of times it seems often the case. My first experience was just perfect, but my second one is just terrible.
18 February 2025
Unprompted review
Reply from KICKZ
Hi Tin,
First of all, thank you very much for your feedback.
We are very sorry that there were problems with the shipping of your order.
This is just as annoying for us as an uninvolved seller as it is for you and we can promise you that we will get in touch with DHL.
We have just arranged for your credit card to be refunded and the credit will be shown on your next monthly statement at the latest.
Hopefully everything will go smoothly again with your next order.
If you have any questions or concerns in the future, please send us an e-mail to Info@kickz.com.
Best, your Kickz.com team
No shoes no communication
Ordered shoes almost 3 weeks ago, paid by credit card, still no shoes, no update on the delay or whereabouts of the shoes, (automated) communication in different languages (german, english), waiting for a reply of the customer service. At this moment I am wondering if I am scammed.
31 January 2025
Reply from KICKZ
Hi Jef,
First of all, thank you very much for your feedback.
We are very sorry that you apparently did not receive a shipping notification.
We are all the more pleased that your order has now been successfully handed over to DHL and is ready for you to collect from a DHL store.
You can track your parcel using the following link:
https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode=CF981236940DE
We apologize for the inconvenience.
We very much hope that everything will be to your complete satisfaction with your next order.
If you have any further questions or concerns in the future, please feel free to email us at Info@kickz.com at any time.
Best, your Kickz.com team
Ordered a week ago and haven’t even…
Ordered a week ago and haven’t even shipped yet. Try to access their contact form on mobile through the help section, and it’s just a blank space where the contact from should be. What a terrible first experience.
Still waiting for shipping confirmation a week later. What a joke
15 February 2025
Unprompted review
Reply from KICKZ
Hi Karl,
Firstly, thank you very much for your feedback.
We are very sorry that your last order was not to your complete satisfaction.
As the delivery address was not recognised by our system, a manual check had to be carried out first.
This has been completed and the order is currently being processed.
As soon as the shipment has been handed over to DHL, you will receive an e-mail with the tracking data.
We sincerely apologise for the inconvenience and hope that everything will run to your complete satisfaction with your next order.
If you have any questions or concerns in the future, please feel free to email us at Info@kickz.com at any time.
Best, your Kickz.com team
Reply from KICKZ
Hey Aleksandar,
Thank you for your positive feedback, we are always glad to have happy customers!
If you have any questions or suggestions in the future, please feel free to contact us by email or phone. We will be happy to help you!
Best regards, your KICKZ.com team!
#NEVERNOTBALLIN'
Bad bad service
I bought 3 weeks ago and have not yet received the product when they report that it takes 3 days at most. I have contacted by several means but no one answers.
25 January 2025
Reply from KICKZ
Hi Jose,
Firstly, thank you very much for your feedback.
We are very sorry to hear that your last order was not to your complete satisfaction.
We checked your tracking and unfortunately your parcel could not be delivered to you on 31/01/2025 because there was an error in the address.
Your parcel was then automatically sent back to our warehouse. It is currently still on its way there.
Here is the tracking for you to view:
https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode=CT520125082DE
As soon as the parcel has arrived at our warehouse, the return will be processed there and your money will be refunded automatically.
This process can currently take up to 12 working days and you will automatically receive an email from us when your money has been refunded.
If you have any further questions or concerns, please feel free to email us at Info@kickz.com.
Best, your Kickz.com team
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