Easy to order. Regular updates. Product as specified. Glad I read up about the org and how they work as it managed my expectations around possible additional import fees and lengthy delivery t... See more
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Review summary
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Ordered some Salomons, not overly priced to say they were sold out everywhere else. However, got a £101 tax and import bill, I knew there would be one but didn’t realise how much so just something to... See more
Shoes were legit and received faster than expected! I only give 4 stars because of the packaging. It was in a much bigger box than the size of a shoebox. So the shoebox itself was kind of banged up du... See more
I like the delivery service. My order came within 3 days,but yet the delivery fee is kind of expensive.Overall I rate Kicks crew 4 stars due to my first experience.
Company details
About KICKS CREW
Written by the company
KICKS CREW is a digital community and marketplace for authentic sneakers and style.
Launched in January 2021, KICKS CREW is the world's most trusted global platform for sneakers and apparel, built on the belief in uniting communities worldwide. Unlike other marketplaces that facilitate individual sellers, KICKS CREW partners with only verified retailers and brands globally to ensure authenticity at the source.
With a fast-growing global audience reaching millions, KICKS CREW has partnered with the most significant sporting brands and professional athletes globally for direct product launches.
Joining Damian Lillard, Kyrie Irving became the latest professional athlete to invest in KICKS CREW in December 2023.
How It Works
KICKS CREW operates by connecting shoppers with authorized retailers and renowned brands worldwide. This global network allows the platform to source shoes at competitive prices, offering customers a steady stream of new arrivals and a wide range of rare and hard-to-find sneakers.
After an order is placed, a bespoke number is assigned to each retailer source. During the authentication process, our CREW tags each pair of sneakers with our signature RFID zip tie.
The RFID tags enable customers to check all info regarding the purchased item, including purchase date, price model, sizing, and more. We are also able to trace every step and look back on every pair to the retailer they came from.
Authenticity Guaranteed
KICKS CREW guarantees all items sold are 100% authentic. All items sold online are from authorized retailers and brands.
KICKS CREW makes sure each item comes in excellent condition. Each item is brand new and never worn.
Our Community
"I’m excited to partner and invest in KICKS CREW’s vision to empower a new generation of independent consumers and thinkers. Having a place where all of our support systems can land and also doing it where they have the freedom to create as well. The most powerful thing that you can do is unite with them. It could be a racial difference, it could be a religious difference, but I think unification and going in there with the right energy matters.”
- Kyrie Irving, Chief Community Officer & Investor
“My career was built on forming that community of people that appreciate and respect what I do and how I do it. My role at KICKS CREW is being a part of creating that type of community, and then just growing it from there.”
- Damian Lillard, Investor
Contact info
276 Greenpoint Ave. Floor 2, 11222, New York, United States
- www.kickscrew.com
3.8
Great
31K reviews
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Love the shoes are so comfortable and…
Love the shoes are so comfortable and they look 🥶🥶🥶
14 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The order was very late than the…
The order was very late than the delivery expected time and the costumer service is not responding they forgot my request and I’m here with a shoe I can’t wear
18 April 2026
Reply from KICKS CREW
Hi Laila,
Thanks for sharing your feedback with us.
Upon reviewing your order, we can confirm that it was placed on March 30th and dispatched on April 9th, which falls within KICKS CREW’s stated processing time of up to 10 business days. Once the package is handed over to the courier, a little additional time is needed for shipping.
We’re happy to let you know that the package was successfully delivered on April 14th.
Our team has sent you a follow-up email with the next steps to help resolve this as quickly as possible. Please kindly check your inbox (and spam folder) so we can get this sorted out for you right away.
We appreciate your patience and the opportunity to make this right.
The process was easy and the shoes…
The process was easy and the shoes arrived quicker than expected
18 April 2026
Outstanding enjoyed my purchase and I…
Outstanding enjoyed my purchase and I will be a repeat customer.
13 April 2026
Shoes were as advertised and arrived in…
Shoes were as advertised and arrived in a timely manner. I would definitely recommend and order again.
13 April 2026
My order came fast
My order came fast. Shoes in perfect condition. First time or. I will be ordering again.
14 April 2026
I paid $200 for a pair of sneakers that…
I paid $200 for a pair of sneakers that cost $88 and I cannot even return them now
right now
13 April 2026
Delivery service
13 April 2026
I ordered it said it has been delivered…
I ordered it said it has been delivered but they haven’t
14 April 2026
DO NOT BUY FROM THIS company - save yourself a headache!
This company has got to be one of the worst customer service departments there is. They reply as their leisure and they certainly take their time. I received the wrong size shoes from what I ordered yet they wouldn't refund it. They expect me to get a gift card which til this day I have not received. It takes them 2-3 days before they respond to email since you can't contact them over the phone. DO NOT BUY from this company!!!
16 April 2026
Unprompted review
Reply from KICKS CREW
Hi Theresa,
Thank you for your feedback. We’re truly sorry to hear that the return process has been frustrating. We absolutely want it to be just as smooth as the purchase experience.
Our team has sent you a follow-up email with the next steps to help resolve this as quickly as possible. Please kindly check your inbox (and spam folder) so we can get this sorted out for you right away.
We appreciate your patience and the opportunity to make this right.
Stay well clear as with kicks crew as…
Stay well clear as with kicks crew as soon as your parcel has been handed over to a courier they wash there hands with it and as per their terms and conditions ! , I mean who reads a company’s terms and conditions.
I’ve had a lost parcel and there’s no way
I can contact the courier as I’m not the sender.
No other company I know has this policy.
16 April 2026
Unprompted review
Reply from KICKS CREW
Hi Tim,
Thanks for your feedback. We’re sorry to hear that the long wait for your order has been frustrating.
Based on the information you’ve provided so far, we were unable to locate any orders associated with your details in our system.
Please feel free to reach out to us directly at cs@kickscrew.com with any additional information (such as your order number or the email used at checkout). We’ll be more than happy to assist you and look into this further for you.
Thank you for your understanding, and we look forward to helping you resolve this.
Still waiting 7 weeks later for Jordan…
Still waiting 7 weeks later for Jordan 4 Lakers. Refusing to refund or send new pair. All I get is give us 2 days to look into it or we are monitoring. Ripped off. Avoid at all cosy
7 March 2026
Unprompted review
Reply from KICKS CREW
Hi marcus,
Thanks for your feedback. We’re sorry to hear that the long wait for your order has been frustrating.
At the moment, we’re unable to locate your order, as no order details were provided and we could not find any records under your name.
Please feel free to reach out to us directly at cs@kickscrew.com with your order details. We’ll be more than happy to assist you and look into this further for you.
Thank you.
Ordered a pair of MMY trainers
Ordered a pair of MMY trainers . 260 in the UK , 125 from kicks crew . Absolutely stunning . 100% authentic . Fast shipping . I was worried reading comments about paying a heavy shipping bill , but there was no such thing . Trainers delivered by Royal Mail . Updates provided throughout
16 April 2026
Unprompted review
I ordered back in December of 2025
I ordered back in December of 2025. I never received my item that I purchased! I tried filing a claim numerous times with no help on their end. I reported them to my bank for them to only give me 1/3 of my money back. Such a rip off. I paid over 300 to only get 100 back with no new item sent or anything. Truly insane. Never order from them!!! Horibble customer service!!
29 December 2025
Unprompted review
Reply from KICKS CREW
Hi Deshun,
Thank you for sharing your feedback with us. We're sorry to hear that you haven't received your package.
According to the tracking information, the courier marked the package as "delivered" on the 30th of December. Our team has reached out to you via email to follow up on your order and to assist with launching a missing package investigation if necessary.
We appreciate your cooperation and look forward to resolving this with you.
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