Kia UK Reviews 

I took my 69 plate Kia Sportage for an annual service and MOT at Kia Bolton last week (Tuesday 08/10/2024). I was informed that my car would be ready for collection at 2.00pm that day. When I arrived back at the dealership at 2,30pm I was told that my car required replacement rear brake discs and drums and that this work would approximately take 1 hour. 3 hours later at 5.30pm I was told that my car was ready but the satnav update was still on-going In order for me to get home the service assistant said she would post the updated chip to me the next day and confirm this by phone. On returning from a short trip abroad 6 days from the date of my service I have still not received the updated chip or received any phone calls as to why there is a continuing delay. As a result I phoned the dealer to ask for an update. I was told that the service person who was dealing with this issue was unavailable but would call me back shortly. After 1 and a half hours later with no call I called again for an update, Again I was told that the person was unavailable and that somebody would definitely call me within the hour. As yet, over 2 hours later, no call! This dreadful lack of customer service and lack of communication is totally unacceptable. As things stand I have no idea what the problem is or when this matter will be resolved! Needless to say I will not be using this dealership again and, when changing my current car to a new model, will be selecting a manufacturer who can provided a decent customer service which Kia Bolton certainly has not!

Just short of 3 years old my Kia Sorento auto gearbox failed. Obviously 7 year warranty so didn't think it would be a problem to get fixed. My dealership in Burton said they couldnt look at it for a month. I carefully drove it down so if they had a cancellation it was there.
Luckily 2 days later the dealership diagnosed a failed oil pump on the gearbox. New oil pump couldn't be sorted for 6 weeks. Dealership blamed Kia uk parts supply.
On getting the car back the auto gearbox was erratic- it changed gears at odd times or didn't change. It lerched and clunked when starting the engine. I returned the car 3 times, I even drove the car around Burton to show the engineer the problem. This is now 8 weeks after the initial problem and Burton Kia and myself agreed it needed a new gear box. Kia uk would not allow a new gearbox to be ordered. From mid June to mid August the car was unfit for purpose. Only after emailing Kia uk direct did they allow their dealership to order the box. Delivery was expected late October!!!.
In the end I served notice via the consumer act 2015 that the car had to be repaired by the end of September.
Low and behold, miracle of miracles a gearbox appeared at the dealership in the 3rd week of September and surprise surprise it was repaired before my deadline. I asked for extended warranty and a free service package by way of compensation for the 5 months the car was unfit for purpose but this was dismissed without even considering it.
When I left a poor rating on Kias internal star system I was told to never bring car back to kia again. I'll never buy another kia nor recommend them.

Over the past two years, I have repeatedly returned my car to Kia Southend due to an oil leak, which causes me to use approximately 4-5 liters of oil per month.
Despite my efforts, Kia has failed to resolve this issue each time. On several occasions, I provided a photo from an external mechanic showing where the oil was leaking while replacing my brake pads. However, I was told that the Kia technical team would conduct their own investigation, and my photo was never forwarded.
Kia staff informed me they wanted to keep my car for a few days because they noticed a leak either in the transmission or the sump. They indicated they would need to strip the engine to determine the exact source of the leak. When I picked up my car days later, I was told they had only replaced the valve cover gasket again, which had already been replaced about two months prior.
As I drove out of the garage, I immediately noticed the car felt different and shaky. Due to other commitments, I couldn't return that day. The following morning, when I took the car out, it broke down, leaving me stranded on a main road with my kids inside. The AA came and performed a quick diagnostic, revealing no compression in cylinder 2.
I had my car towed back to Kia, and suddenly the staff began requesting my entire service history, which had not been an issue regarding the oil leak. I provided all the service history I had but was told I wasn’t covered. When I mentioned the car's changes after the recent work, a staff member responded, “It could just be a coincidence.”
Throughout the investigation, I received conflicting information about checking injectors and the coil pack, which seemed irrelevant to the compression issue.
After nearly four weeks, I was informed that a valve had been damaged. However, I was never given a reason for the damage, which cost me £1,320 to repair. They stated this wasn’t covered because they would have checked the valves under the 60,000-mile service, which I have yet to complete. I believe this is incorrect, as it is not stated on the Kia maintenance schedule.
I have been forced to sell my Kia, as the car, while now drivable, still has the persistent oil leak. I know it’s only a matter of time before it ends up back in the garage.

I attended the NEC in Birmingham on Saturday, October 5th, as my car is due for a change in November, and I was interested in Kia’s electric vehicles. However, when I approached one of their representatives, she walked away from me mid-conversation. I had to go after her and explicitly state that I was interested in an electric car. Her response? A dismissive “Are ya?” as if my inquiry didn’t matter.

After that unprofessional encounter, I walked away. If this is how Kia handles potential customers, I’ll stick with Audi or BMW—brands that actually value their clientele. Hugely disappointing.

Visited the local Norton Way Kia branch, sales person (Sat) and the sales team went above and beyond, great showroom and selection of beverages an absolute pleasure dealing with the them.

In this world of digital technology, analogue cars seem to be a thing of the past. Everything in the car is controlled by the computer system, similar to you phone and laptop. In common with these devises the faults on my new car are random and intermittant. The quality of the cabin and info system are great and on par with a VAG vehicle. The exterior looks great and is quite stylish. The car drives ok although not much feedback through the controls and steering, but its a comfortable drive. The boot is a bit small for a long journey with a family of four. On the negative side its powered by a 1.6 petrol turbo engine which is rattly (Old Ford Cortina sounding) at the top end if you push it. Once you have depleted the battery and on a long motorway run you will be lucky to get 37mph from the car. We have a hypervolt charger and we plug the car in every night. The car will run on its battery for approx 30 miles purely on EV mode and then brings the engine into play. It still uses the battery after this for low speeds. On average it produces a combined 135 mph on a 40 mph round trip to work everyday. Beyond this kind of range you are better off with either a diesel or pure EV. PHEVehicles don't make sense for long journeys at all as your dragging around a deadish battery. Whilst driving in Europe we would plug in at car parks or shopping centres but most charging centres only have the fast chargers and chargers for hybrid are hard to find and expensive. The Electric cost to cover the 35 miles or so in EV mode cost more than putting petrol into it. (£7 plus downloading multiple apps) It only makes sense if you can charge at home at a cheap rate which cost us £1.10 per night. As we only do shortish runs the car has reduced our fuels costs by 60%. On the negative side we have had many intermittent electric problems, Rear window stopped working for three weeks and suddenly started working again. The indicators have demonic possession as if the bulbs have gone but they haven't which happens about every three weeks. When trying to open the petrol cap the vehicle sends a message on the screen saying working on it. Its been back to a Kia main dealer 6 times since new and had many parts fitted without a solution. In fact I am writing this just before getting on the bus to go and pick it up again as I have been told its been fixed again. (hahaha) Would I recommend a Kia ? They are good cars. I like mine but I don't love it and I probably won't by a Kia again. I will stick with German. We have 11 year old C Class with 140,000 miles on the clock which gives us 55mpg and starts on the turn of a key without going through some digital start up procedure similar to switching on your laptop. We got the car from new and we have had it for 10 months now but we find ourselves driving the older car when we need to go for a longer drive.

First car and bad experience with kia uk.. I bought a kia niro EV (2020) from asford orbital kia dealer in october last year(2023) as I was confident that buying a car from private people is unreliable so buying a car from kia company is not a problem.When I asked for a test drive a few days before buying the car, they did not allow me to drive outside because the closing time was in 30 minutes, but I was allowed to do a test drive inside their car park area. So the test drive is not complete. But I decided to buy that car because I liked that car and had faith in Kia company.The next day I completed all the paper work online and the next day I went and signed all the papers and bought the car. while I was driving the car to East London home and when I slowed down and pressed the accelerator to speeded up I felt a lot of noise from the engine. Moreover, when listening with the front window down, I could hear even more It is unlike any other car. It was loud. Because I have driven Toyota and VW cars and they are very smooth. I never expected so much noise from a hybride car. I observed this and took the car back to the dealer. (When I drive, the noise annoys me so I asked a friend to drive there). There the one of the technician drove the car and said that no fault, this is the sound of this car. They said nothing could be done. I was very worried. £20500+4000 (interest) cost..I have been driving this coast unhappily for a month. In this situation, i had an accident when i was driving again to asford orbital.,the right part of the car was damaged. I felt apathetic. Even then, I had asked another person to drive.(becaus of i don't like to hear annoying engine sound) .I did not expect this, my cousin who was driving the car was included in the insurance as the named driver and when I went to the claim, my claim was rejected. Because the insurance has expired a few days ago. We did not notice this.My claim is rejected. So when I contacted kia uk custome service as I had to repair the car at my own expense and to protect the warranty, they immediately put me in touch with my nearest kia dealer - Glyn Hopkin in east london. Then I handed over my car to degham spray limited, kia approved garage in romford which they recommended. It's been a week they haven't started fixing my car ,and then they don't respond to my phone call, sms, email even when I go in person they don't respond properly. In response to my continuous emails after 3 months the manager contacted me saying that he is currently busy so he can't repair my car and asked me to remove the car from the garage.So when I tried to remove the car from there, we(with my mechanic) found the car's right mirror, fog light and sesor were stolen and we informed to the inchrage who were working there he told me that he would talk to his manager about this. Later on observation, I was shocked to see that bood cover blined, rear seat hed rest(3), log nut, and distance rador sensor were also stolen from the car.All these cost around £4500!!. I had Complained about this to their manager several times through email and sms but still got no response. So the Glyn hopkin kia dealer who recommended me the kia approved garage did not respond properly even after denying it. Because of this when I complained to kia uk customer service, they replied to that they will talk to the concerned kia dealership and get back to me.

After few emails kia uk replied me that kia dealership working independently and we can't do anything on this case!! I was shocked. So far I have spent £12500 on fixing the car, (as advised by kia orbital-asford) I had to buy kia genuine parts.It is very painful that I have not been able to complete or drive my car till now (10 months) after spending such a huge amount. The reason is that these stolen parts are not returned and the relevant kia uk or kia dealership does not care.
While kia uk did not help me to get back the stolen parts from kia approved garage, kia finance, santander insurance (kia's claint) and kia uk have been asking me through letters, phone calls and emails whether the car repair has been completed?, and said contract us immediately.
People who are asking whether a car bought from a kia dealership has been fixed or not - I don't understand how it is fair to say that the kia dealership is an independent company when I complain about a part stolen from the same car by a kia approved garage!I
Insurance+road tax+ resident permit for one year all paid. It's been a year since I bought the car, only used it for a month!! I paid all this money for nothing, waste.
I have been frustrated for a year by the kia dealership and kia approved garage contacted by kia uk. A similar experience should never happen to anyone else.

Waran
New ham
East london

I purchased a Kia EV9 in March 2024 and have been impressed by the car. It am really happy with it on the whole. Last week I had a couple of small issues with the internal viewing screen which shut down and Tyre Pressure issues. I took it to the Brentford branch with no appointment and was seen promptly by Ven and he quickly rectified the problem and all sorted now!

This was a higher rating until the sad and rather predictable experience below.
I bought a second hand Kia Venga from Kia Leeds.
Great up to this point, apart from the sadly expected promised phone calls that don't happen. Oh sorry, they rang constantly asking / and up to the balance being bank transferred.
Still ok....car needed a partial respray and alloy wheel refurb, which they did no problem.
I was assured that all second hand cars are thoroughly checked before being sold.
Drove it away on Saturday, noticed within 10 minutes excessive loud squeeling sound from wheels/s.
Rang them up straight away, told to leave it 2 days it may clear, fair enough.
Also noticed on string off loud bang, probably due to brake pads sticking.
Rang Monday, asked to bring it in Tuesday to be looked at.
Brought it in, expecting seized callipers. They had it most of Tuesday, told me at 530pm seizing brake. How is this possible if the cars are thoroughly checked?
Despite me being pretty sure garages can order simple parts like pads and have them delivered within an hour, I had to wait and bring it back Thursday.
Arrived Thursday 0910 hours, I told them I had an urgent appointment and had to leave Leeds at that time 1300. Bare in mind, this was a simple brake servicing / new pads job.My home address to the garage is a 45 mile round trip.
Back at garage 1225, pretty obvious the job hadn't been done, i think the service manager throwing some keys at another guy and saying " go and pick these pads up" gave it away.
I was then told with some attitude, it'll be five minutes. Obviously it wasn't.
I queried how could this happen if you check the cars thoroughly. I was assured they do!
Whilst I waited two other customers expressed their disappointment at the customer service.
I particularity felt offended by being blatantly lied to, and took for a fool.
The behaviour and contempt for customers was maddening and disappointing.

I was assured the vehicle goes through multiplexchexjs before

Trying to update my day nav on a 2022 Sportage
Customer service was totally useless and unprofessional

I bought a Kia in good faith of a 7 year warranty. Little did I know the warranty isn’t worth the sticker it’s stuck on!
For context the car is 5 years old, on 8th September 24 it lost power on motorway. I contacted Acorns Kia St Helens and it was towed to them. A few days later I was informed it was going to be £1600 to replace the clutch and fly way wheel. I agreed to pay it as I am heavily pregnant with twins and have an autistic child so I was in a rush. I was told to expect my car the next week. The next week rolls around (over 20 calls to customer service at this point) and I’m told my car won’t be ready until the 23rd November!!!! And I won’t be getting a courtesy car! So I am stranded with no car in a desperate situation. I contact head office who promise to escalate the case but who have fobbed me off at every opportunity. On the 18th September 24 I told head office that I will be collecting from another garage who quoted me £800 and be fixed within 3 days. Head office passed the message on, they said my car was currently in pieces waiting to be repaired. Miraculously, with being threatened with taken to another garage they somehow have repaired the car, apart from the sensor, and want £1500! But wait for it.. I don’t get the car back till 24th November. Baring in mind a 5 year old clutch should not burn out. Endless chasing of customer service, nobody seems to care that I am in a vulnerable position with no car. I was hospitalised with high blood pressure from just one day of dealing with these people. Calls are ignored and car is quite literally kept hostage! Avoid avoid avoid!!!!

I always take my car to Feeder Rd in Bristol.
Ryan in particular is always helpful and generous with his time, going above and beyond to ensure I am happy with service that has just been done.
My only gripe is it could be warmer in the showroom. The free drinks help though.

This is the worst experience I had with kia worst service, worst car,you can't even use kia connect as they lock you and when you complain they said you didn't respond we closed your case .get bicycles better than kia cars

After some problems with aftersales and lack of communication FJ Chalke have sorted everything thing out. Thank you Steve, the sales manager! The car is great

Tried to find accessories for a KIA Nero EV. MANAGED TO FIND THE PAGE AND THE INCOMPETENT INDIVIDUAL WHO SET THIS PAGE UP NEEDS A SERIOUS TALKING TO.
It asks you for the registration of your vehicle before you can get to the accessories. Sheer stupidity. I was going to be a new customer so i DO NOT HAVE A REGISTRATION NUMBER OR A CAR. i HAVE NOW SEEN THE MULTITUDE OF NEGATIVES AND NOT ONE HAS BEEN CONTACTED BY KIA A COULD NOT CARE LESS ATTITUDE.

We bought a kia as they have 7yr warranty on all there cars. However the satnav is going off and the screen goes completely blank (although the radio still plays). We registered this fault with kia well within the warranty terms. However they say they couldn't find a fault. When we took it back several months later with the same fault, they say it's now out of warranty!! .....its the same issue as the one registered in warranty that they couldn't fix. Kia customer Service is horrendous and although I've had previously purchased kia cars I certainly won't buy another one😡

Bad kis electric car with worst customer service never buy not helpful and dealrs always rip you off worst experience so far

Very bad electric car with worst customer care. I had Toyota over 10 years drove 650000 miles no issues only normal wear and tear. My Kia electric drops battery faster than expected and their customer service is fun lot sitting there. They don’t care much never follow and contact customer back. There is much worst to say

When is a seven year warranty not a seven year warranty ? When your three year old spare key stops working and the main dealers want nearly £200 to repair ! Private key specialist repaired the programming for considerably less - shame on Kia !

Again it's service time and whilst I booked online as per instructions for Service and MOT, the MOT was not on their list. I also booked for delivery and collection and surprise surprise that was also not logged. If I hadn't called on the day to ask about collection timing no one would have called to ask where the car was! The option to rebook is a further delay of four weeks so I had to change work plans and get the car over to them. No one asked or checked what the car was in for they called me in the day to say service highlighted a few faults. When I asked about the MOT the adviser went blank and said is that what you booked?! Called me back 2hrs later to say it was not booked for an MOT and they will try to get it done otherwise will be tomorrow. I asked if someone could drop it back and guess what.... they have no drivers!!! If I did rebook for next week they could oblige for a fee. I mean whose fault is all this?! I followed the online instructions. Did I mention I had two texts since booking the car one to say, thanks for booking, then another reminding me to book a service/MOT which us running out on the 9th and a few mins later thanks for using KIA can we have feedback on your service!!! I asked to speak to the manager and wasn't allowed got told I'd get the same answer. I love the car but wish I didn't have to deal with the people running the place at Colindale. It's takes ages to get an appt I mean months and when you manage to get one it's a painful experience.