24H Locksmiths LTD Reviews 

1,549
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, most reviewers were somewhat happy with their experience overall. Many customers expressed significant dissatisfaction with pricing, frequently reporting that initial quotes were much lower than the final bill. People felt overcharged for basic services and locks, often in vulnerable situations, with costs escalating unexpectedly. There were also concerns about payment transparency and reports of firm approaches to secure payment, with some feeling obliged to pay higher amounts. However, some people also felt that the service was prompt and efficient. Several customers highlighted the professionalism, helpfulness, and clear communication from specific staff members, who provided good advice and made stressful situations manageable.

What people talk about most

Price

Customers consistently note negative experiences with price, often describing costs as very high and... See more

Service

People report ambiguous experiences with service, with some customers praising quick arrival times and... See more

Staff

Customers had mixed experiences with staff, with some reporting negative interactions, including rudeness and... See more

Payment

Consumers report negative experiences with payment, often feeling pressured or intimidated into paying... See more

Customer communications

Users describe ambiguous interactions with contact, with some customers reporting difficulties reaching the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The person came quickly .. I am elderly and alone and did not have luxury of comparison. i was guttural in that he did make a good attempt to use the existing lock and asked me if i was happy befor... See more

Rated 3 out of 5 stars

It's a bank holiday Monday and I reached out for an emergency call out. The locksmith arrived immediately said he'd have to drill through the lock. On the phone I explained that the lock wa... See more

Rated 1 out of 5 stars

Charged over £400 to remove locks and fit a “new lock” for my elderly mother. The work was incomplete. Only part of the lock was replaced, leaving the old internal mechanism. She was later... See more

Rated 1 out of 5 stars

Initially quoted £200 for a locksmith change, upon arrival this was increased to £816. I was in an emergency so had no choice but to agree. Work was performed exceptionally badly with locks b... See more


Company details

  1. Locksmith
  2. Emergency Locksmith Service

Written by the company

Lock Repairs & Replacements Has your lock come away from the door? Is your safe not locking or opening? Do you need to reset or upgrade your safe’s lock or recode your code lock? Has your main entrance key gone missing? Broken or jammed locks? Does your malfunctioning electronic lock need repairing? Keys247 can provide the help you need, as soon as you need it. 24H Locksmiths LTD offers lock repairs and replacements around the clock. Our 24-hour emergency service will assist you in the event of lost keys or attempted burglary or post break-in. We provide lock repair and replacements for all types of doors, windows, safes, garages, shutters, cabinets and more.


Contact info

2.8

Average

TrustScore 3 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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2.8

All reviews

(1,549)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you Mike

Thank you, Mike. He arrived promptly, communicated effectively, and completed the job in just a few minutes.

3 October 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Thank you, Maximilian, for sharing your experience! We're delighted to hear that Mike provided prompt service and communicated clearly while completing the job quickly. We'll be sure to pass along your kind words!

Best regards,
Customer Support

Rated 5 out of 5 stars

Very professional

Very professional, helpful and explains all that you need to know.

1 October 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Thank you, Gbeminiyi, for your feedback! We're thrilled to hear that you found our service professional and helpful. We're always here to ensure everything is clearly explained and that you're well taken care of.

Best regards,
Customer Support

Rated 5 out of 5 stars

The engineer was quick and professional.

1 October 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Hi Jason,
Thank you for the feedback! We're glad to hear that the engineer was quick and professional during your service. If you ever need assistance again, don’t hesitate to contact us!

Best regards,
Customer Support

Rated 5 out of 5 stars

Very professional company

Very professional company. I called when I was locked out (during rush hour) and was told that a locksmith would be with me in 25 minutes. He called to double check my address and arrived on time. He was able to resolve the problem very quickly and was polite and professional. I would recommend the company.

20 September 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Thank you so much for sharing your experience! We’re really glad our locksmith could get to you on time, especially during rush hour. It’s great to hear that he was polite, professional, and resolved the issue quickly for you. We truly appreciate your recommendation!

If you ever need us again, we’ll be here to help.

Rated 5 out of 5 stars

The locksmith that helped me was...

The locksmith that helped me was the best out there very professional and I will definitely reccomend

11 September 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience with our locksmith. Professionalism is what we strive for, and we’re glad it showed. Your recommendation means a lot to us!

If you ever need assistance again, don’t hesitate to reach out.

Best regards,
Customer Support

Rated 5 out of 5 stars

They can be trusted

They can be trusted
They are quick to respond
They are friendly
I will introduce them to my friends
They are good at what they do

22 September 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Hi Augustine,

We really appreciate you taking the time to leave this review about your experience, we pride ourselves in our ability to offer a prompt and professional solution. If you ever need our help again in the future we will do our best to look after you

Kind regards
Customer Support

Rated 5 out of 5 stars

Raul was a superb professional

Raul was a superb professional - did a great job and let the area clean and tidy.

12 September 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Thank you for your kind words! We're thrilled to hear that Raul provided superb service and left the area clean and tidy. We take great pride in delivering professional and efficient service. If you ever need assistance again, don't hesitate to reach out!

Best regards,
24H Locksmith
Customer Service

Rated 5 out of 5 stars

Raul made quick work of getting me back…

Raul made quick work of getting me back in my house and in the warm this morning. I can't thank him enough! He is very polite and professional . Thank you Raul!!

12 September 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Thank you for your feedback! We're delighted to hear that Raul was able to get you back into your home quickly and with such professionalism. We'll be sure to pass on your thanks to him. If you need help in the future, we're always here to assist!

Best regards,
24H Locksmith
Customer Service

Rated 5 out of 5 stars

Excellent service by Raul thank you

Excellent service by Raul thank you. Raul is very friendly and polite and very skilled as a locksmith. He explained everything to me very carefully and advised me of costs and tax due prior to carrying out the work. Thanks for great service.

11 September 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD


Thank you for the kind words! We're thrilled to hear that Raul provided excellent service and took the time to explain everything clearly, including the costs and tax. We'll be sure to pass on your appreciation to him. If you need any assistance in the future, don't hesitate to reach out!

Best regards,
24H Locksmith
Customer Service

Rated 5 out of 5 stars

George is on time and done the job…

George is on time and done the job perfectly, very Friendly and professional. Thank you 24H Locksmith.

7 September 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD


Thank you for your feedback! We're glad to hear that George was punctual, friendly, and completed the job perfectly. We'll pass on your compliments to him. If you need any more assistance, we're here to help!

Best regards,
24H Locksmith
Customer Service

Rated 5 out of 5 stars

Raul was very skillfull and efficient

Raul came quickly and really did a skillful job first time and priced very reasonably. He was very polite as well as professional.

Thanks so much!

Sanjeeve

8 September 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Thank you for your review! We're delighted to hear that Raul provided quick, skillful service at a reasonable price. His professionalism and politeness are qualities we value highly. If you ever need help again, don't hesitate to reach out!

Best regards,
**24H Locksmith**
Customer Service

Rated 5 out of 5 stars

Very kind and knowledgeable about his…

Very kind and knowledgeable about his area of expertise

Does the job to highest standard and very pleased with the result couldn’t reccomend enough.

5 September 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Thank you for your kind words! We're thrilled to hear that you found our locksmith both knowledgeable and kind, and that the job was completed to the highest standard. Your recommendation means a lot to us!

Best regards,
**24H Locksmith**
Customer Service

Rated 5 out of 5 stars

Fantastic work

Fantastic work. Super quick to come out and Raul ensured that the new lock was working before he left.

3 September 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Thank you for your fantastic review! We're thrilled to hear that Raul provided quick service and made sure everything was working perfectly before leaving. Your satisfaction is our priority, and we're glad we could assist you. If you ever need help again, don't hesitate to reach out!

Best regards,

Rated 5 out of 5 stars

10/10

Rual was very friendly, did an amazing job of getting my front door open he went above and beyond and I am very satisfied with his service would definitely recommend him to anyone in need.

2 September 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Thank you for your kind words! We're delighted to hear that Raul provided exceptional service and went above and beyond to help you. Your recommendation means a lot to us. If you ever need assistance in the future, we're here to help!

Rated 5 out of 5 stars

Locksmith company

I had to get a lock replaced and the company were so professional & helpful. The workman was so nice and professional. I'd highly recommend this lock smith company

31 August 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Thank you so much for your kind words and recommendation! We're thrilled to hear that you found our service professional and helpful. Our team takes great pride in delivering excellent service, and we're glad our locksmith made a positive impression. If you ever need assistance in the future, don't hesitate to reach out. Thanks again for choosing us!

Best regards,

Rated 5 out of 5 stars

Raul was extremely efficient and…

Raul was extremely efficient and profissional . I would recommend him more often he done a great job, he is friendly and profissional . I would give him 10stars .

30 August 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Thank you for sharing your wonderful feedback! We're delighted to hear that Raul provided such efficient and professional service. It's great to know he made such a positive impact with his friendliness and expertise. We’ll be sure to pass along your kind words to him. If you ever need assistance again, don’t hesitate to reach out. Thanks for choosing us and for your glowing 10-star review!

Best regards,

Rated 5 out of 5 stars

Fast and well priced locksmith!

Ruben arrived in 15 minutes and got me into my house very quickly. Reasonably priced too! Thank you so much for your help!

27 August 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Thank you for your kind review! We're thrilled to hear that Ruben arrived promptly and was able to get you back into your house quickly. It's great to know you found our service reasonably priced as well. If you ever need help again, we're just a call away. Thank you for choosing us!

Best regards,

Rated 5 out of 5 stars

Raul was AMAZING

Raul was AMAZING. So friendly, professional and efficient.

24 August 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Thank you for your wonderful feedback! We're delighted to hear that Raul provided such a friendly, professional, and efficient service. We'll be sure to pass along your kind words to him. If you ever need assistance again, don't hesitate to reach out.

Best regards,

Rated 5 out of 5 stars

Amazingly efficient service!

I got a message from my tenant this morning about a problem with the front door lock. Later today, I found this organisation online and thought I’d give them a try. They were brilliant! I explained the situation and they said they could send someone in 25 mins. As a landlady, I want my tenant to feel that he can keep his family safe so I try really hard to ensure his needs are met. This company helped me do that today. The locksmith was polite and explained the work he carried out. I’m really thankful for their quick service. They answer the calls really fast too! I was able to resolve the problem within half a day.

22 August 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Thank you so much for sharing your experience! We're thrilled that we could help you ensure your tenant's safety and peace of mind. It's great to hear that our team was prompt, polite, and clear in their communication. We understand the importance of quick and reliable service, especially for landlords, and we're glad we could meet your expectations. If you ever need assistance in the future, we're just a call away!

Best regards,

Rated 5 out of 5 stars

Alex the engineer arrived within 15…

Alex the engineer arrived within 15 minutes quickly assessed the job. Made sure that we didn’t need to replace the lock. He was very polite and professional and I would thoroughly recommend this company.

21 August 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Thank you for your kind words! We're delighted to hear that Alex provided you with quick and professional service. It's great that he was able to assess the situation and save you from needing to replace the lock. Your recommendation means a lot to us, and we're always here to help if you need anything in the future.

Best regards,

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