24H Locksmiths LTD Reviews 

1,549
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, most reviewers were somewhat happy with their experience overall. Many customers expressed significant dissatisfaction with pricing, frequently reporting that initial quotes were much lower than the final bill. People felt overcharged for basic services and locks, often in vulnerable situations, with costs escalating unexpectedly. There were also concerns about payment transparency and reports of firm approaches to secure payment, with some feeling obliged to pay higher amounts. However, some people also felt that the service was prompt and efficient. Several customers highlighted the professionalism, helpfulness, and clear communication from specific staff members, who provided good advice and made stressful situations manageable.

What people talk about most

Price

Customers consistently note negative experiences with price, often describing costs as very high and... See more

Service

People report ambiguous experiences with service, with some customers praising quick arrival times and... See more

Staff

Customers had mixed experiences with staff, with some reporting negative interactions, including rudeness and... See more

Payment

Consumers report negative experiences with payment, often feeling pressured or intimidated into paying... See more

Customer communications

Users describe ambiguous interactions with contact, with some customers reporting difficulties reaching the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The person came quickly .. I am elderly and alone and did not have luxury of comparison. i was guttural in that he did make a good attempt to use the existing lock and asked me if i was happy befor... See more

Rated 3 out of 5 stars

It's a bank holiday Monday and I reached out for an emergency call out. The locksmith arrived immediately said he'd have to drill through the lock. On the phone I explained that the lock wa... See more

Rated 1 out of 5 stars

Charged over £400 to remove locks and fit a “new lock” for my elderly mother. The work was incomplete. Only part of the lock was replaced, leaving the old internal mechanism. She was later... See more

Rated 1 out of 5 stars

Initially quoted £200 for a locksmith change, upon arrival this was increased to £816. I was in an emergency so had no choice but to agree. Work was performed exceptionally badly with locks b... See more


Company details

  1. Locksmith
  2. Emergency Locksmith Service

Written by the company

Lock Repairs & Replacements Has your lock come away from the door? Is your safe not locking or opening? Do you need to reset or upgrade your safe’s lock or recode your code lock? Has your main entrance key gone missing? Broken or jammed locks? Does your malfunctioning electronic lock need repairing? Keys247 can provide the help you need, as soon as you need it. 24H Locksmiths LTD offers lock repairs and replacements around the clock. Our 24-hour emergency service will assist you in the event of lost keys or attempted burglary or post break-in. We provide lock repair and replacements for all types of doors, windows, safes, garages, shutters, cabinets and more.


Contact info

2.8

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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2.8

All reviews

(1,549)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Saturday night lock out

I was locked out and within half an hour Bobby was here and managed to open the lock within 5 minutes! Amazing service, highly knowledgeable and couldn’t recommend more!!

17 May 2025
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Thanks so much, Victoria! Glad Bobby could get you back in quickly—he knows his stuff! Really appreciate the kind words and recommendation.

Rated 5 out of 5 stars

Fast and efficient service from start…

Fast and efficient service from start to finish. Needed entry into my property as i had been locked out and Bobby had the issue sorted within 5 minutes.
Will definitely use him again, but hopefully i won’t need to…!

16 May 2025
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Thanks, David! Glad Bobby could sort it so quickly. Fingers crossed you won’t need us again—but we’re here if you do!

Rated 5 out of 5 stars

Marius was a great help

Marius was a great help. Figured out the problem immediately and gave a quick solution. Would highly recommend. Thank you!

16 May 2025
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

We really appreciate you taking the time to leave this review for Marius. Thank you !

Rated 5 out of 5 stars

Thanks for help

Thanks for help , very helpful my door was opened.

13 May 2025
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

It was our pleasure to help you, thank you

Rated 5 out of 5 stars

Alex was very prompt and helpful

Alex was very prompt and helpful. Good service! He arrived very quickly and I had no hassles

12 May 2025
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Thanks, Ishita! Great to hear Alex made things smooth and hassle-free. Always happy to help quickly and keep things easy!

Rated 5 out of 5 stars

Highly recommend

Alex was very helpful, fantastic service!

3 May 2025
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Thank you very much, we appreciate your feedback

Rated 5 out of 5 stars

Great Service from Bobby

Bobby helped me out today and was very helpful. Very quick service and was super friendly

3 May 2025
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Hi Raliat,
Thanks a ton for the lovely feedback! We're really happy to hear you had a smooth and friendly experience. Bobby will be chuffed to hear your kind words. If you ever need help again, just give us a shout!

Rated 1 out of 5 stars

If it wasn't already obvious the 5 star…

If it wasn't already obvious the 5 star reviews are all fake. All critical reviews are being taken down. The public have been warned about companies like this but still they continue to ply their trade in a dishonest and corrupt manner. They charged well over £700 to change a nightlatch (51015) There was a charge for 'service' of nearly £200, a further charge for 'emergency call out' of £130 and £225 to replace a Yale type cylinder which can be bought from Screwfix for £12. The total call out time was less than 1/2 hour. They appear to operate a kind of commission based service to offer work to people who want the job and presumably take a percentage for the lead. There is no website attached to this 'company' and it is not possible to easily identify who are the directors as Companies House list the company as dissolved in 2013. The directors were named as Oz Sharabi and Oded Loulay. The current address of the company is listed as 158 Uxbridge Road W13 8BS although the website keys247.co.uk has a completely different address and a company registration number that does not relate to 24H Locksmiths Ltd. The company is registered for VAT however there is no company with this name registered at Companies House and they are not registered with the Master Locksmiths Association. The website address keys247.co.uk is unrelated to this 'company' although it is used to advertise the services. The invoice number is provided above however key247.co.uk will claim they have not received the 'correct' reply and may attempt to take down the post.

29 March 2025
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

We would be keen to investigate your case. Can you provide contact details or email the address on your invoice

Rated 5 out of 5 stars

Fantastic company on my way home from…

Fantastic company on my way home from work, they guys are already waiting for me by the road side, after l spoke with the customer service about my key 🔑 and book the engineer for 8pm, I really appreciate they prompt respond very recommended also very friendly,

12 April 2025
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Thank you for the kind words

Rated 5 out of 5 stars

Great service

Great service! Patrick came right away, very quick and efficient, all sorted within half an hour. Thank you

7 April 2025
Unprompted review
Rated 1 out of 5 stars

THE PRICE QUOTED on the phone WAS…

THE PRICE QUOTED on the phone WAS INCREASED BY £300 WHEN JOB WAS DONE!! THIS COMPANY IS NOT VAT REGISTERED YET THEY CHARGE IT, INSURERS CAN NOT REFUND THIS.

28 March 2025
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

We would be keen to investigate your case. Can you provide contact details or email the address on your invoice

Rated 5 out of 5 stars

Effecient and prompt

Prompt, effecient, great inter personable skills and did thr job well as well as being reasonably priced. Excellent service!

24 March 2025
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Dear Saima,

Thank you for your wonderful review! We're delighted to hear that you found our service prompt, efficient, and reasonably priced. Providing excellent service with great interpersonal skills is something we strive for, so it’s fantastic to know we met your expectations.

If you ever need assistance in the future, we’re always here to help!

Best regards,
Customer Support

Rated 5 out of 5 stars

Quick to arrive and great price

Arrived in 25 minutes and had my door open in 5, great price great service and no damage to my door.

20 March 2025
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Dear Claire,

We truly appreciate your kind words! It’s great to hear that our locksmith arrived promptly and got your door open quickly and without damage. Providing fast, efficient, and affordable service is what we aim for!

If you ever need us again, we’re just a call away.

Best regards,
Customer Support

Rated 5 out of 5 stars

sfccidentally locked myself out at 6 AM…

sfccidentally locked myself out at 6 AM while fetching the newspaper. Andy from the locksmith team arrived in 15 minutes and managed to crack the door to let me back in. I waited on my porch, and his swift response ensured I wasn’t late for work. Highly recommend their services.

12 March 2025
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Dear Abigail,

We’re so glad Andy was able to get you back inside quickly and save you from being late for work! Our team understands how stressful lockouts can be, so it’s great to hear that we could provide a swift and reliable service when you needed it most.

Thank you for your recommendation—if you ever need us again, we’ll be there!

Best regards,
Customer Support

Rated 5 out of 5 stars

Locked myself out during a heavy storm

Locked myself out during a heavy storm. Called the emergency locksmith service, and James arrived within 25 minutes. Despite the weather, quickly unlocked my door without any damage. I waited in my car to stay dry. Exceptional service!

12 March 2025
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Dear Harriet,

We appreciate you taking the time to share your experience! Getting locked out during a heavy storm is never ideal, so we’re glad James was able to arrive quickly and get you back inside without any damage. Your kind words mean a lot, and we’re always here if you ever need us again.

Stay safe and dry!

Best regards,
Customer Support

Rated 5 out of 5 stars

Very Impressed and Grateful

The locksmith was very understanding and did not want to cause damage if possible. He also made sure that there was absolutely no option of a spare key. He gained entry to the property with no damage. Very impressed. Highly recommend

14 March 2025
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Dear Daniel,

We’re delighted to hear that you were impressed with our service! Our locksmiths always strive to find the least invasive solution, and we’re glad we could help you regain entry without any damage.

Thank you for your recommendation—we truly appreciate it!

Best regards,
Customer Support

Rated 5 out of 5 stars

My toddler accidentally locked himself…

My toddler accidentally locked himself inside his room. In a panic, I called my landlord who contacted the locksmith, and Mariud arrived promptly. He unlocked the door swiftly, ensuring my child’s safety. Forever grateful for their quick response.

12 March 2025
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Dear Lucy,

We’re so glad Marius was able to arrive quickly and help in such a stressful situation. Your child’s safety is always the top priority, and we’re happy we could assist when you needed us most.

Thank you for your kind words—we truly appreciate it!

Best regards,
Customer Support

Rated 5 out of 5 stars

Our patio door lock jammed

Our patio door lock jammed, leaving us unable to secure our home. Capatos from this emergency locksmith fixed the issue promptly and explained the cause. He diagnosed the problem and repaired it efficiently. Now, the lock works perfectly. Excellent service!

12 March 2025
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Hi Jessica,

Thank you for sharing your feedback! We’re so glad to hear that Capatos was able to quickly fix your patio door lock and get everything working perfectly again. It’s great to know that his diagnosis and repair were efficient and helpful. We really appreciate your kind words and are happy to have been able to assist you.

Best regards,
Customer Support

Rated 5 out of 5 stars

After a break-in attempt

After a break-in attempt, I needed an emergency lock replacement. The experience was so nerve wracking but Ruben responded quickly and replaced the damaged lock with a more secure one. His professionalism and human touch during a stressful time were invaluable.

12 March 2025
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Hi Florence,

Thank you so much for your kind review. We’re really sorry to hear about the break-in attempt, but we’re glad Ruben was able to respond quickly and replace the lock with a more secure option. It’s great to hear his professionalism and support made a difference during such a stressful time. Your feedback means a lot to us.

Best regards,
Customer Support

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