KeyGo Rent - Alicante Aeropuerto Reviews 

Why oh why do they keep looking for ways to make life hard, now its "you must have a flight number or service will be denied"! We aren't even flying in so that's that!
Tried to contact via website form-doesn't work.
Honestly despair at the antics sometimes.

Great service as usual from the friendly KeyGo team from collection at airport, check-in, car return & airport drop off.

Very good service and nice people, excellent customer service and cars.

Good service

Horrible company

Great service 👏 no hidden charges and fee's. So a 10 out of 10 from me 👍will be using you again on my return to alicante ✈️

I have been using KeyGo Rent since 2019. Another hassle-free hire again. Waited less than 2 minutes to be collected from the Airport. Staff are Always friendly and cars seem well maintained. This time I was asked for a receipt for the fuel I bought (presumably to prove that I have filled the car up?) This is inconvenient as I need the receipt myself which was not returned to me. Surely the cars petrol gauge will tell you if the car is full of fuel?? Apart from that it was another convenient car hire.

Nothing went wrong as such, however...
We landed late in Alicante. We were tired and had to wait a while to be picked up from the terminal. Other companies did a couple of trips while we were waiting.
Then it took almost an hour to get the rental going (yes, I could have done online check in but I didn't want to give my details to a company I was using for the first time). Once the rental is sorted we were given a car with what looked like 20 scratches, etc that we had to check in a badly lit car park. The excess was over E1,000 so we had to make sure we all the scratches were already recorded. I had to ask for a printed copy of the list as otherwise you have to check from your phone.
The car was bruised and battered. The thought of having to wait longer to get another car was enough to not say anything. Again, I was tired and still had a hour+ drive to my final destination.
If you are landing late, I would suggest using another company even if they are a bit more expensive.

Great service

I have used KeyGo for last 3 years on various occasions,thoroughly reliable,great service,quality cars,I wouldn’t go to anyone else,and recommend them to anyone I know travelling to Alicante,and no hidden costs,to prove my words I have already booked and paid for my next visit in 3 weeks time.

Generally all went well, ladies are doing great job there. The transfer was fast, no cues, the car was 1 year old, price was good too (without insurance). I would have liked the car to be cleaner outside and inside (windows) as the windows inside were badly cleaned and was obstructing view, especially at night. Also knowing that comapny is charing money for scratches and damages, I could see a lot of scratches all arround the car, which were not fixed. It would give more confidence by getting a car without major scratches. However, it seems a normal thing in Spanish rental companies.

I've been using KeyGo now for a number of years. Very efficient and easy to use service with good quality array of cars to choose.

Car was according to expectations
Meeting place at Alicante airport was wrongly communicated, thus we lost about 1 hour before we have been picked up.
Intake procedure at Keygo took quite some time

Service. Always friendly and efficient.

I booked a car with KeyGo in December and everything went well , but on 19th April, a vehicle was booked out using my passport and driving licence – without my knowledge or consent. I did not make this booking, yet someone else was allowed to collect a car using my personal documents. This is a serious breach of data security and identity misuse.

Despite raising a complaint, all I’ve received is a vague excuse about a “system fault.” No apology, no accountability. I’m now seeing another reservation in my name for 31st May, which again has nothing to do with me. I’ve emailed with no reply, and when I called, they just said someone would get back to me – but no one has.

This experience has been stressful and deeply concerning. I’m relieved the first vehicle was returned, but the fact that my identity is still being used by someone else is unacceptable. If you value your data security and peace of mind, do not use KeyGo.

Always great service.
Very pleased with the car, thanks.

Very efficient service and staff helpful and friendly.

Thank you so much for great overall service provided, for advising and recommending best place to taste the Paella! Very much appreciated.

I returned the car and received a text message a few hours later saying: "we found 2 new scratches. Fortunately, I had taken a video of the entire car the day I picked it up so I had proof...
I asked them pictures of the scratches, they refused to send them. Instead, they said: "if you don't send us the video you took, we will charge you"
I then sent the video and never heard from them afterwards. No apology. Not even a text saying "it is fine".
I will most definitely avoid this company in the future.