KeyGo Rent - Alicante Aeropuerto Reviews 

First time using KeyGo and use car hire in Alicante often. Excellent service and no issues through the hire process or with new car. Would definitely recommend and use again.

Have used this company about 30 times in the last three years Lovely staff no hard sell of insurance always on time

Do business honestly!
My last rental from Key go rent left me with a bitter taste in my mouth!
I was given an older BLACK FIAT PANDA with dozens of minor damages. As usual, not all damages were recorded when I picked up the vehicle. Fortunately, we always take extensive photos because we know that this is a common fraudulent way of blaming the last renter for damages. We did not know that Key go rent was also involved in these reprehensible practices.
Apparently, there was damage to the door lock. We didn't know this, as we always opened and closed the doors with the remote control. Fortunately, we were able to show the damage in our photos, otherwise we would have had to pay for this damage caused by others. It seems to me that Key Go Rent was well aware of this damage beforehand, as the inspector immediately pointed out the lock... STOP these deceptive practices and do business honestly, because this is counterproductive!

The electronic document system may aid company efficiency, but it is not the easiest thing to read on a phone. The location of known defects is not the easiest thing to confirm.
The car I received was exactly as ordered,
It’s so convenient for the airport and avoids the long queues previously experienced there.

Avoid this company at all costs.
We arrived at the airport and waited almost an hour to be picked up, despite having to book a time for when you want your rental to start. We phoned numerous times and were told ‘10 minutes’ which ended up being close to an hour. We then had to run into the road and flag the transport shuttle down so that it didn’t go past us, which it already did once. We were told to wait between stops 45-50 and then were told by the driver she’d pull up wherever she could, even if that meant a stop down the other end of the airport.
We then spent a long time waiting to collect the vehicle, as it was a lengthy check in procedure which took even longer as they didn’t actually have the keys to the vehicle available (despite it being over an hour after the rental start time at this point).
We then photographed damage to the vehicle and luckily checked this with staff before leaving, as they hadn’t recorded two incidents of damage which we noted ourselves. This led to us having to be issued a second damage checklist.
Upon returning the vehicle, staff assessed for damages and gunned for the bottom left bumper, practically underneath the vehicle, where they noticed a scratch. This could not be seen when we checked the vehicle as it requires you to crouch down low and almost get down on your hands and knees to actually see.
This definitely wasn’t caused by me, however, I was charged €290 for this damage.
When we tried to explain, staff were rude.
Would not use again.
Vehicle was a Volkswagen Caddy with registration 9060 MRT.

Very poor experience all round. 90 minutes to be collected from Alicante airport despite multiple calls.

Staff rude, abrasive and unhelpful. We felt like an inconvenience rather than appreciated customer.

On return, they attempted to charge us for a pre-identified scratch, that we already identified to them ahead of rental.

All round poor service, especially poor approach to customer service.

Charged us for damage that was already on the bumper of the car when we got it, and we literally couldn't see it unless we got on hands and knees. We used 3 Liters of gas and that was it, we barely went anywhere, especially not off road. We infact had to point out the damage that was on the car doors when we first rented the car, as the lady who gave it to us missed very obvious damage. We took pictures and videos of the car and there was no new damage done. Emillo was man that spotted these "scrapes" and was moody and very rude the entire time.

MAKE SURE YOU CHECK THE CAR IF YOU EVEN CONSIDER USING THIS TERRIBLE COMPANY.

The girls who gave us the car at the start were awfully oblivious to everything, hence us pointing out the damage she missed, and the man when collecting was awful and rude. Jobsworth Don't use this company if you can.

The airport pickup was 90 minutes late and when asked why we were waiting so long, we had to tell them that the lady drove completely past us and didn’t bother to stop or contact us to see if we were picked up or not.

I got the car at the Alicante airport. Pick up and drop off to the rental place very smooth. Only 6 mins from and to Airport. Staff very friendly only short waiting time at the counter. My experience very good

Good value for money. Excellent and puntual service to pick up from the airport. Car rental office is just 5 minutes to the airport. The car was new and perfect.

Thank you for the professional service, I would be using again in Alicante.

Very good service, quick and efficient

We had a late evening flight that was delayed. They contacted us to let us know the latest they could remain open. I have used several car rentals from Alicante and have never been able to contact them when a flight has been delayed. So that impressed us. Unfortunately we had to wait in the airport overnight but they picked us up promptly when they opened at 7am and then gave us a better car than originally booked as we had had to stay overnight in the airport. The staff at pick up and drop off were friendly and efficient. The overall cost was competitive too. I will definitely use Keygo again.

really good experience, I will highly recommend it

Waited 40 minutes to be picked up by the shuttle bus for collection at midnight . Fuel was full with 510km range but when I filled it up to return it had 650km range. I was told it was my fault for not checking properly. Had to check the car in the dark so missed a small mark on the bottom of the front bumper so was charged 240€. My fault for not checking properly or taking photos in the dark.
I will not be using this company again.

cheap and good service

On arrival at Alicante airport even though we provided the pick up time, the shuttle bus was nowhere to be found. I tried calling the helpline and they kept hanging up(believe that was because it was lunchtime) we finally got through about 45 mins later and they came about 10 minutes after that.
Next, the check in process was long - far longer than any other car hire company we used in Alicante airport.
They told us there was damage to the left back wheel but we noticed many other scratch marks and scuffs so I proceeded to video the car.
At handover the inspector brought up 2 of the existing damaged scratch and scuff marks and said they were not on his outgoing report. We advised him that they were existing but he said we needed proof or we would be charged.
Unfortunately and very strange, the video I took had gone completely black so I didn't have any evidence. So he promptly billed us charging our credit card and sending us an extortionate invoice. I then found another separate video of the existing scuff (I had taken it separately because it was very noticable) and sent it to them via their Whatsapp link. He then said ok but he hadn't authority to refund me and would have to wait on his manager to return on Monday. There was no apology for having accused us of causing the damage. And he was still charging for the scratch. It is now Thursday, they charged us the full bill and there was no refund for the scuff mark that I already proved was existing, no further correspondence, no answers on whatsapp. The Car was a Nissan Juke, plate 9992MZF. I have a feeling that they do this often.

Last year I hired a car from Keygo with, I must admit just a little trepidation, having been hijacked once on an off site company. It was great last year so hired again this year. It was fantastic, staff were extremely friendly and professional, the car brand new. I will be hiring again next year, thanks to all at Keygo.

The car rental itself was fine and the car was in excellent condition, but the experience with the agency was very poor. The shuttle from Alicante Airport was late—I waited 40 minutes and they didn’t answer any of my calls. The staff argued with other customers while I waited. Since I hadn’t purchased full insurance with them, they required a €1,300 deposit and only accepted true credit cards (not European debit cards), forcing me to buy their insurance to complete the rental (€264 for 21 days). Returning the car was thorough but smooth, with no issues. Overall, the car was great, but I would likely choose another rental company next time.

Never again. Gangsters!

Here in the uk full to full means just that so if you return a car with a full tank of fuel as indicated by the on board computer that should be good enough the policy of providing a receipt from 5 km is a bit silly as you give and take a little for example when I picked up my car previously I drove 10km and it dropped a bar but it showed full when I picked it up I didn’t mind this as it said full when I collected it and you take the rough with the smooth I was advised that I should have complained about this by the keygorent representative but like I said you take the rough with the smooth and what would they have done about it we don’t want to complain about everything apart from this little niggle the service was excellent this is my second time using them and have booked again so will write a review every time probably about 6 times a year so anyone reading this will get a good picture of my experience