KeukenConcurrent Reviews 

Buying
- Our experience of purchase 5/5
- Our experience after purchase (delivery scheduling, infomations by phone) 5/5

Delivery
- Delivery service, being on time, clean work 5/5

Assembly
- Being on time 5/5
- Clean work 4/5

Overall good experience, we shared our feedbacks and I think they will follow up actions for customer satisfaction.

Fantastic work, amazing service, personal and professional!! From the first moment of contact with Mehmet, the amazing salesman from the Beuningen shop, I got the best treatment any customer could wish for (no joke) - including home visits, personalized help, flexibility and kindness, spending long hours of his time with me trying to find the perfect design for me - including brilliant creative ideas that really upgraded the kitchen. I was so impressed by Mehmet and the service I got, and I feel that the new kitchen is beautiful and beyonf my dreams. Thank you so much! Highly recommended.

Prettige communicatie

Top ervaring, super monteurs!

We purchased our new kitchen from KeukenConcurrent Amstelveen and were helped by Fuat Burkan.

Fuat has a great personality and was extremely patient and helpful. We had been to other kitchen providers before, but with Fuat we felt he was really working with us to help us get a kitchen of our choice. He patiently spent close to half a day with us designing our kitchen and made lots of valuable suggestions. He also has a great sense for design and which colors pair well together!

We highly recommend Fuat and are looking forward to having our new kitchen installed in August!

I can talk about great assortment and attractive prices - that's how we initially came to KeukenConkurrent. We checked other shops, too - but we returned to KeukenConcurrent for its people!
For us it is such a difficult task of figuring out what we want in the kitchen and how we can make it possible, especially as we had internally a lot of differences in opinions:) But KeukenConcurrent, in particular, Ricardo Philip with colleagues, made it a fun, pleasurable and great experience! Imagine 6 hours meeting discussing all the details and thoughts and concerns, tiring but full of fun and laugh!
Ricardo helped us to spell out our wishes & needs for kitchen and to design a great kitchen for us!
We are looking forward to May - Excited to get our Dream Kitchen in May!

My experience was good . Hopefully it works long and the items I am using are good in long term

I'm extremely disappointed with this company. I had a scheduled appointment with them that was confirmed multiple times. But when the time arrived, they failed to show up, leaving me stranded and frustrated.

To make matters worse, the person from the store who called me moments later didn't even have the decency to apologize. Instead, they made multiple excuses and showed no regard for my time and effort.

What really bothers me is that they could have canceled the appointment weeks ago, knowing that they wouldn't be able to make it. But they didn't bother, and instead left me hanging.

As a result of this experience, I will never do business with this company again, and I urge others to do the same. If they can't respect the time and needs of their customers, they don't deserve their patronage.

The worst service I have ever had. I strongly recommend NOT to go with Keukenconcurrent B.V.
Gragtmansstraat 3 5145 RA Waalwijk Nederland!!!!

To make it clear (further to Keukenconcurrent's response) - they wouldn't provide the service they did promise to provide, which I mentioned loud and clear is very important for me (and was one of the reasons I chose them).

I strongly recommend not to use service of someone that does not provide what was originally discussed and promised

Was super jammer dat een handgreep te kort was die zouden ze nasturen

I would like to give a standing ovation for the professional service we received from Keukenconcurrent. The person serving us was super friendly and not just that but for each question he did not only explain the different options available but took it further to show us and talk about different characteristics of the materials what works in different situations. Our advisor listened to our wishes but in a very constructive manner offered his suggestions which turned out to be top notch. Overall the experience was one of the best customer service experiences in the Netherlands to date. Thank you.

As described in the title, I made a serious mistake that I have chosen KeukenConcurrent, the reasons are as follows:

1. Wrong purchase order and unprofessional handling
We signed a contract in KeukenConcurrent office on 16 SEP and later they sent us an email copy and said this will be the final order. We found several mistakes, e.g. the color code of the cabinet panel was wrong, and one item was missing. We called to request the missing item back, and the staff responded very unprofessionally by saying she didn't know whether I have made any changes over the phone to the order, but this was the final order she had in their system.' And she was so kind to offer me a solution, which was to pay 75 euros EXTRA for what I have already ordered in the first place. Not until I sent them the signed & email version of the purchase contract and pointed out the mistakes did they agree to give us the missing item (no apologies for sure).

2. Poor communication throughout the process
We ordered a composite worktop for our island, the head office sent us an email invitation to inspect the worktop before order confirmation. We called the worktop company and requested some pictures of the worktop. They said they did not receive any order from KeukenConcurrent yet so they were not able to send me the pictures. I emailed and called several times to KeukenConcurrent for this matter, their response was - the inspection is just optional and I don't need to inspect. But the point is I WANT TO and that's why I called to request. They did not reply to my email since then but 1 week later I received a call from the worktop company and they finally sent me the pictures I need.

3. Inaccessible to customer service
For the worktop issue, I made several calls to their customer service hotline at different hours, most of the time I have to wait for more than 10 minutes before someone answered, and when I requested to speak in English, they quickly transfer me to another person and then another 10 minutes spent on waiting. This was such a hassle especially when the calls were urgent because of the mistakes or internal miscommunication they made.

4. Installation person refused to install our kitchen
Our kitchen was delivered and the kitchen space was inspected by the delivery personnel on 8 DEC 2022 morning. I asked the person if the condition of the kitchen space was good for the installation on 9 DEC. He said there was no problem with the kitchen space regarding assembly, except that he needed to take some pictures and confirm with the mechanics whether the electricity setup was suitable for installation. Later afternoon on 8 DEC, the installation personnel confirmed no problem with that.

On 9 DEC 7am, the installation date, the installation personnel Yoeri came and refused to install the kitchen because the kitchen floor and the extractor hood outlet were 'not ready'. The reasons are self-conflicting. First, he said the kitchen island cannot be installed on a concrete floor, then he said the floor was uneven. But neither the delivery personnel nor any written documents, including the measurement specifications mentioned anything about the flooring and the installation specifications of the extractor hood. I have hired a qualified plumber to arrange the electricity and water supply according to the measurements and technical specifications KeukenConcurrent provided, but turns out the installation personnel's claimed requirement was not even specified on their documents. Now they have to charge us extra 250 euros for the next appointment in 2023.

AND, they were not able to deliver our fridge on the agreed delivery date, they made a promise to deliver it on the installation date by 9 am. Eventually, the fridge arrived in the afternoon on the installation date. This is ridiculous because even if the kitchen could have been installed, they will not be able to install the fridge on time.

So tips for future kitchen buyers:
- DO NOT CHOOSE THIS COMPANY unless you have too much time and money to waste.
- Buy legal insurance before you buy a kitchen, in case you have chosen a company like this.

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Dear Twan,

If your company is really feeling sorry about my bad experience, the best solution so far will be to keep your promise

(1) to refund the installation fee so that we can find a real professional to install the kitchen for us.

(2) to follow up on the defective composite worktop. Your delivery staff didn't even let us check all 4 edges of the worktop on 8 DEC and passed the responsibility to your installation staff, and your staff Yoeri has not yet fulfilled this responsibility before leaving today.

Regards,
Evita

There is nice showroom with a lot options. Personnel is not try to sell you a kitchen, they want you to have a kitchen which is suitable for your house and makes you happy. Especially, we are thankful to Abdullah in Oss showroom, he spent much more effort than us for our new kitchen.

Er is een mooie showroom met veel opties. Het personeel probeert je geen keuken te verkopen, ze willen dat je een keuken hebt die bij je huis past en waar je blij van wordt. Vooral zijn we Abdullah in de showroom van Oss dankbaar, hij heeft veel meer moeite gedaan dan wij voor onze nieuwe keuken.

I give a big shout out for keukenconcurrent and especially to me Alex Victoria from the sales team. He was extremely helpful, transparent, and professional. He gave good advices, made the process smooth and made himself available whenever needed. All that with a constant smile on his face.
His English is excellent and he can communicate in Spanish as well.

A very disappointing single star customer service. After the kitchen installation, another technician came to install the Bora (Induction) and he said that there is a defect in the electric connection. I asked him to wait for 15 minutes as the electrician will come to check. But he didn't wanted to wait and pressurizing to sign the completion document and left the installation without even opening the induction and its cable. The electrician arrived within 15 minutes and he checked the connection which was fine and then I had to request him to install the induction. He became ready by paying his charges.
I informed all of this incident to the customer care of KeukenConcurrent and asked them to pay the installation charges paid by me and also send their technician to check the installation. In the first email customer care informed me that they took the note of all the incident and asked me to send the invoice of installation. Upon sending the invoice, in the next email the customer care denied all the claims by mentioning that their technician has a different version of story (Which was expected). If so, why did they ask me for the invoice? Why not decline my claims during the first discussion? So I feel that once you buy the kitchen and pay all the money they don't care about customers and their complaints.

Response: Well I don't want reimbursement, but I just want to show your pathetic customer service to everyone. So enjoy with that..

Our struggle with Keukenconcurrent for months is finally over, with extreme fatigue and regret.
The sales people are excellent to design your kitchen for sure, but the problem is that their sales department and HQ are completely apart. Once you place your order and pay, your order is out of your sales partner and they cannot do anything about it when a problem arises.
We had horrid experiences with their HQ, when we reported issues. They do not know what they are selling. The extractor was left behind because they did not know how to install it, the gas cooking plate wasn't glued to the worktop, the screws are hanging from the holes, no communication whatsover for the finishing of the shelves, and on and on...
HQ also mentioned that the warranty will be lost if we wanted to change the date of installment, which was not written anywhere in the contract. This was fixed on the second call but really, they are far out of reach on the long waiting phone line. There is no other way to reach them other than by phone, and the sales people are not able to help us.
We wish we bought a kitchen elsewhere and truly think that the sales person deserve a better company to work for. The whole installation was a nightmare that lasted for months. Never want to go through this ever again.

Update:
We have tried to report all issues and tried to get support from Keukenconcurrent for months. It was hell. Now you want a detail only after our review of experiences is published. Do we want to deal with it? I don't think so. The review is complete, and it's done.

Ricardo Philip did an excellent job for my order. He gave a good advise for the kitchen design and technical solutions. He was very careful with details. I am super happy with my kitchen and strongly recommend him for other buyers!

Even though we didn’t buy our kitchen at the end from Keukenconcurrent, I just wanted to leave this comment for Alex Victoria our advisor at Villa Arena throughout the kitchen selection journey. He gets 10 out of 10! Only due to unavailability of a certain color we went ahead with another company. Kudos to you Alex for your patience and all the time and effort you dedicated for us.

Very nice service and they think with you during the whole process