Having applied for a free Kettler wood protection I hadn’t attached the proof of purchase correctly. Donna from customer services emailed me back by return to ask for it to be resent, which I did and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Outstanding customer service from Kettler. I accidentally broke a small outdoor glass table top. I emailed Kettler to see if I could replace it. They don’t usually sell replacement table tops but whe... See more
Company replied
Bought sofa set last year which I love - it looks fabulous in my garden and is super comfy. Sadly, just a few weeks ago, a mouse decided to nibble at the cushions overnight leaving holes in the fabric... See more
First off may I say that I was very impressed with the quality of my patio chairs, Forest Green Cloud. Very spacious and comfortable. They did unfortunately arrive with incorrect fittings . Altho... See more
Company replied
Company details
Written by the company
Specialists in excellent, quality garden furniture, home fitness equipment & table tennis tables.
Contact info
Moons Moat Road, B98 9HL, Redditch, United Kingdom
- 01527501901
- dean.n@kettler.co.uk
- www.kettler.co.uk
4.0
Great
725 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 42% of negative reviews
Typically replies within 1 week
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Very disorganised company
We ordered two items: a sun parasol and a table heater. The parasol was delivered on time, but they warned us it was missing some pieces. They said they would deliver these the next day, but didn’t. After some chasing they did deliver them. It’s a good product. However, they never delivered the heater. We’ve repeatedly contacted them, including voicemail (they don’t answer their phones) and email but they are ignoring us. So we’ll now do a credit card charge back. I wouldn’t buy from them again, no chance.
16 May 2026
Unprompted review
Reply from Kettler GB
Hello Matt,
Thank you for your feedback and I am very sorry to hear about the issues you have experienced with your order.
We have been dealing with unprecedented demand and some disruption within our delivery network, which has unfortunately impacted fulfilment timelines and communication. However, this is not the experience we want for our customers and I am sorry for the inconvenience caused.
Please contact us FAO the Customer Service Manager so we can review your order and ensure the outstanding item is resolved urgently.
Kind regards,
Kettler Customer Services
Terrible customer service avoid avoid avoid 🤬
Terrible customer service! You can never get hold of anyone on the telephone. Delivery is later than advertised. When you phone up and do eventually get hold of someone during their laughable 10am-4pm opening hours(what sort of working day is that for customers to try and get hold of someone). You get told that delivery will be a certain day and then when you phone up a few days later to check, you get told that delivery will be a different day to the one you were original quoted. Very poor and I certainly won't be buying from kettler again. By the looks of things kettler, you have lots of disappointed customers. Keep this up and you wont have a business.
3 June 2026
Unprompted review
Reply from Kettler GB
Hello David,
Thank you for your feedback and I am very sorry to hear about the difficulties you have experienced reaching us and the inconsistency in delivery information.
We have recently experienced an unusually high volume of contacts alongside carrier-related challenges, which has impacted response times. This is not the level of service we aim to provide and I am very sorry for the frustration caused.
Please contact us FAO the Customer Service Manager so we can review your case and ensure this is resolved for you.
Kind regards,
Kettler Customer Services
KETTLER
item i have is ok ,,,,,but if any thing goes wrong with item ,and you send them a email ,,,,,,,,,,,,,,,,,,,,,,,,, takes about a week or so to get back to you i am still waiting on my replacement item 3 weeks later still no joy ,must be the worsted customer service i have had to deal with JOKE EVER
22 May 2026
Unprompted review
Reply from Kettler GB
Hello,
Thank you for your feedback and I am very sorry for the delay you have experienced in receiving your replacement item.
We have been dealing with unprecedented demand alongside operational issues, which has unfortunately impacted response times. This is not the service standard we expect to deliver and I am sorry for the inconvenience caused.
Please contact us FAO the Customer Service Manager so we can prioritise your case and ensure this is resolved.
Kind regards,
Kettler Customer Services
Shocking customer service.
Shocking customer service.
I ordered a cantilever parasol 2 weeks ago and have heard nothing since. The Kettler customer service line has a message saying it is closed because of being too busy!! Can you believe it? How can such a company stay in business. I will attempt to get a refund via my card company.
All I can advise is you stay away from kettler, the company is total rubbish.
1 June 2026
Unprompted review
Reply from Kettler GB
Hello Richard,
Thank you for your feedback and I am very sorry to hear about your experience.
We understand your frustration regarding communication and delivery delays. We have been experiencing an unusually high volume of orders alongside carrier issues, which has impacted service levels. However, this is not the experience we want for our customers and I am very sorry for the inconvenience caused.
Please contact us FAO the Customer Service Manager so we can review your order and assist you further.
Kind regards,
Kettler Customer Services
Shocking customer services
I’ve tried to contact you every other way….
Dear Kettler Customer Services,
I am writing regarding my order placed approximately two weeks ago for a garden furniture set costing over £2,000.
At the time of purchase, delivery was stated as being within 4–5 days. Despite this, I have received no delivery, no update, and no meaningful communication from your company.
I have attempted to contact you multiple times by telephone and email and have received no response. This level of customer service is extremely disappointing, particularly given Kettler’s previous reputation.
Please treat this as a formal complaint. I require either:
Confirmation of the delivery date within 48 hours, or
A full refund.
If I do not receive a satisfactory response within that timeframe, I will begin proceedings with my bank/card provider for a chargeback or Section 75 claim.
I look forward to your urgent response.
18 May 2026
Unprompted review
Reply from Kettler GB
Hello Liz,
Thank you for your message and I am very sorry to hear about the experience you have had with your order.
We have been operating under unprecedented demand alongside some carrier-related delays, which has unfortunately impacted fulfilment and communication. This is not the standard of service we aim to provide and I am very sorry for the frustration caused.
Please contact us FAO the Customer Service Manager so we can review your order urgently and provide a resolution.
Kind regards,
Kettler Customer Services
Dreadful customer service - order not completed
Dreadful customer service. Order a pergola a couple of weeks ago, part of it was sent, can’t get through on the phones have tried to over an hour an keeps going to answer phone.
18 May 2026
Unprompted review
Reply from Kettler GB
Hello Matthew,
Thank you for your feedback and I am very sorry to hear about the issues you have experienced with your pergola order and our contact channels.
We have been experiencing a high volume of enquiries alongside operational pressures, which has impacted response times. However, this is not acceptable and I am very sorry for the inconvenience caused.
Please contact us FAO the Customer Service Manager so we can review your order and ensure this is resolved for you.
Kind regards,
Kettler Customer Services
I bought Kettler furniture covers the…
I bought Kettler furniture covers the disintegrated in two seasons use and were only used for the summer months not worth one star overpriced junk
27 May 2026
Unprompted review
Reply from Kettler GB
Hello,
Thank you for your feedback and I am sorry to hear about your experience with your furniture covers.
We are currently experiencing an unusually high level of demand alongside some operational pressures, which has unfortunately impacted service levels. However, this is not the experience we want for our customers and I am very sorry for the disappointment caused.
Please contact us FAO the Customer Service Manager so we can review your case further and assist you directly.
Kind regards,
Kettler Customer Services
First off may I say that I was very…
First off may I say that I was very impressed with the quality of my patio chairs, Forest Green Cloud. Very spacious and comfortable.
They did unfortunately arrive with incorrect fittings . Although I bought them from another company Kettler rectified this by posting the correct fittings by 1st class post. They arrived the next day.
Many thanks to Kat Woods for going the extra mile and personally sorting it out herself, and not pushing it along the line.
21 May 2026
Unprompted review
Reply from Kettler GB
Thank you for taking the time to leave such a lovely review. I’m really pleased to hear that you’re happy with the quality and comfort of your Forest Green Cloud chairs.
I’m also glad Kat was able to step in and get the correct fittings sorted for you so quickly — I’ll make sure your kind comments are passed on to her.
We really appreciate you sharing your experience and hope you continue to enjoy your set for years to come.
Great service
Really pleased with the service I have received from Kettler especially Kat who arranged delivery on my specified day. Product is of high quality, and will definitely provide the shade I require. It was taller than I thought, but Kettler clearly think of everything and the stick to assist getting the cover on was a pleasant surprise. Would highly recommend the Luna 3x3 metre parasol.
20 May 2026
Unprompted review
Reply from Kettler GB
Thank you so much for taking the time to leave such a lovely review. I’m really pleased to hear you’re happy with the service you received and that Kat was able to help arrange delivery on your preferred day.
It’s great to know the Luna 3x3m parasol is working well for you and providing the shade you were looking for. I’m also glad the design features have been a positive surprise!
We really appreciate your recommendation and hope you enjoy using it throughout the season.
Good products and excellent customer service
The LaMode lounging set and bespoke seat covers look great and are clearly good quality. The coffee table had arrived with some damage but after speaking to Lydia in Customer Services she quickly and easily resolved the issue for me and arranged a replacement. I would definitely order from Kettler again - good products and great customer service.
20 May 2026
Unprompted review
Reply from Kettler GB
Thank you for taking the time to leave such a kind review. I’m really pleased to hear that you’re happy with your LaMode set and the bespoke seat covers — it’s great to know the quality and finish have met your expectations.
I’m also sorry to hear the coffee table arrived damaged, but I’m glad Lydia was able to resolve this quickly for you and arrange a replacement without any hassle. I’ll make sure your kind comments are passed on to her.
We really appreciate your feedback and your recommendation, and we look forward to helping you again in the future.
I give it five stars because if the…
I give it five stars because if the help Kath Woods gave me with my order. U can’t praise her enough she was exceptionsl
14 May 2026
Unprompted review
Reply from Kettler GB
Thank you so much, MRS Carol Shenton, for your kind words and for taking the time to leave a review.
We’re really pleased to hear that Kath Woods was able to support you so well with your order, and we’ll make sure your feedback is shared with her. It means a lot to the team to know their help has made a difference.
Thanks again for choosing Kettler.
Quality products that last & good customer service
Kettler sell quality products that last. Which is why they are my “go to” for my properties. As well as good products, they also have excellent Customer Services, which is a critical differentiator nowadays. I had the pleasure of dealing with Kath Woods this month and she bent over backwards to assist. Lovely to see
6 May 2026
Unprompted review
Reply from Kettler GB
Thank you, Richard Piercy, for such a thoughtful review.
It’s great to hear that you value both the quality of our products and the support from our Customer Service team. We’re especially pleased to hear that Kath Woods was able to assist you so thoroughly — we’ll make sure she sees your comments.
We really appreciate your continued trust in Kettler.
I was very impressed with both product & after sales service
I was very impressed & extremely grateful with the service given by Kettler .
My husband and I bought a balcony table and chairs a couple of years ago but due to health issues it remained in the garage for quite some time . Last year he found a couple of the adjustable feet were missing so ordered some online , how they were missing still remains a mystery , but unfortunately they were not compatible with the table .
On getting the balcony set out from the garage recently I googled the name of the table and found it to be a Kettler product .
Emailed Kettler for help & advice, sent photos of the remaining adjustable feet and had a lovely email from a staff member named Dean. I explained everything to him and have now received 2 x packs of replacement adjustable feet for the table and hey presto we now have a useable table .
Without Deans help and kindness we would be left with an unusable balcony set . I can thoroughly recommend our lovely table and chairs and as for a company then Kettler are absolutely excellent.
I know the Kettler name has been around for decades and it is only now whilst writing this review that I recall my eldest son who was 4 years of age at the time spotting a lovely Kettler Go-kart outside a cycle shop in Cardiff and he loved this go kart but at the time is was a bit expensive . Anyway he had to go into hospital to have an operation and because of his braveness it was decided to surprise him with the GoKart . He was over the moon and wherever he went on his go kart adults and children would watch him in awe driving around on it. Everywhere we went the go-kart had to come with us This was 53 years ago .
So Kettler has been around for a very long time and the quality of not just their products but after sales service is second to none. Thank you to Dean for his kindness & support.
20 April 2026
Unprompted review
Reply from Kettler GB
Thank you, Carole, for taking the time to share such a detailed and heartfelt review.
We’re delighted that we were able to help get your balcony set back up and usable again, and it’s especially lovely to hear your wider connection with the Kettler brand over the years.
I’ll make sure your kind words are passed on to Dean Nevin-Bowley, who will really appreciate the recognition.
Thank you again for your support and recommendation.
Would not recommend Kettler at all
Would not recommend Kettler at all. Bought a Cora 8 seat dining set at over £2k. Has not lasted one season without major defects. Kettler said they would replace and I arrange a day to be home for a collection and replacement. The night before they then cancelled. I rearranged another day to be home and the collection team arrive only to say they did not have the new dinning set and they couldn’t take the existing one as it hadn’t been booked in correctly by Kettler. 2 weeks on Kettler are ignoring all contact to resolve the matter. Please avoid purchasing from Kettler
14 May 2026
Unprompted review
Poor quality and even worse customer…
Poor quality and even worse customer service. You’d think a table and chair set worth over £2,000+ would be good quality but it hasn’t even lasted one season and Kettler refuse to acknowledge there is anything wrong with it. Really disappointing - I wouldn’t recommend to anyone.
8 May 2026
Unprompted review
Reply from Kettler GB
We are very sorry to read of your disappointment and this is certainly not the experience we want any of our customers to have, especially after such a significant investment.
Please could you contact us directly FAO of the Customer Service Manager at sales@kettler.co.uk with your details, photographs of the issues and any previous correspondence so that we can review this further for you.
We would welcome the opportunity to look into this properly and work towards a resolution.
Had the pleasure to speak to Lydia from…
Had the pleasure to speak to Lydia from Customer Service. Nothing was a problem for Lydia. She was the upmost Professional. Communication was top class keeping updated throughout my query.She is a credit to the Kettler Company. It’s easy to complain but when you are provided with an excellent service this should be recognised. To Lydia’s line manager you have an amazing colleague working for you.
11 May 2026
Unprompted review
Reply from Kettler GB
Thank you so much for taking the time to leave such a thoughtful review. We are absolutely delighted to hear about the excellent service you received from Lydia.
Your comments regarding her professionalism, communication and support throughout your query are wonderful to read, and I will ensure this feedback is shared directly with both Lydia and her line manager. Recognition like this means a great deal to the team.
Thank you once again for highlighting your experience. We truly appreciate your support and your kind words about our Customer Service team.
Excellent all round
Excellent all round. Bought four garden chairs. Gppd qualiy, lightwieght yet robust and omfortable. One arrived scratched. Kettler sent a replacement with no qubbles and allowed me to keep the damagd chair as a spare.
12 May 2026
Unprompted review
Reply from Kettler GB
Thank you very much for your wonderful review. We are delighted to hear that you are pleased with the quality, comfort and design of your garden chairs.
Whilst we are sorry that one chair arrived with damage, it is fantastic to know that the issue was resolved quickly and smoothly for you by our team. Providing straightforward and helpful customer service is something we work very hard to achieve.
We truly appreciate your support and hope you continue to enjoy your furniture for many years to come.
Very poor extended delivery time…
5 days delivery was promised but now extended to 22 days and no possibility of talking to courier firm about it. Poor and unacceptable.
12 May 2026
Unprompted review
Reply from Kettler GB
We are very sorry to read of your experience and completely understand your frustration regarding the delay to your order. This is certainly not the level of service we aim to provide.
Please could you contact us directly FAO of the Customer Service Manager at sales@kettler.co.uk with your order details so that we can investigate this further with the courier and assist you directly.
We appreciate your feedback and would welcome the opportunity to resolve this for you.
Unfortunately a disastrous experience
Unfortunately a disastrous experience. Furniture set was ordered on the 19th April and there is still no sign of it. Despite multiple emails and calls to Customer Services there has been no progress or explanation other than we will contact the courier who apparently they have no way of contacting other than by email. It feels like no one is willing to help so we are completely left in limbo. Will we ever receive it ? Who knows. A really poor experience for an expensive purchase.
19 April 2026
Unprompted review
Reply from Kettler GB
We are very sorry to read of your experience and completely understand how disappointing and frustrating this situation must be, particularly after making such an important purchase. This is certainly not the level of service we aim to provide.
Please could you contact us directly FAO of the Customer Service Manager at sales@kettler.co.uk with your order details and any previous correspondence so that we can personally review this matter and investigate it further for you.
We genuinely appreciate your feedback and would welcome the opportunity to help resolve this situation.
I contacted Kettler to send a set of…
I contacted Kettler to send a set of fixings for the table as it appeared to be missing from our new garden set Kat in customer service arranged the fixing set promptly and was very pleased with the outcome
9 May 2026
Unprompted review
Reply from Kettler GB
Thank you for taking the time to leave such a positive review. We are delighted to hear that Kat was able to arrange the replacement fixings promptly and that you were pleased with the outcome.
I will make sure your kind comments are passed on to Kat, who will really appreciate the recognition. We hope you enjoy your new garden set for many years to come.
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