Expensive product, nightmare to make, several missing parts, poor customer service
Reply from Keter
Thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet expectations.
We understand how frustrating it must have been to encounter missing parts during assembly, particularly after investing in a product that you expected to be straightforward to build. We are also disappointed to learn that our customer service did not provide the level of support you deserved while trying to resolve the issue.
Your comments regarding the product and the service you received have been noted and will be shared with the relevant teams for review. We appreciate your honest feedback, as it helps us identify areas where we need to improve.
If your issue remains unresolved, please contact CEUK@keter.com with your order details and any existing case reference numbers so that the team can review your situation further.
Once again, we apologise for the inconvenience caused and thank you for bringing these concerns to our attention.
Kind regards,
Keter
