I purchased a thick, nice-looking, Honey wall clock, but received a clear piece of plastic 1/8 of an inch thick with a sticker on it, not the attractive clock that appears in the advertisement. I... See more
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Review summary
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What people talk about most
Reviews shaping this summary
One star is generous! Items are nothing like the advertised photos. We ordered 2 nearly £70 on 2 flimsy bits of acrylic on a cheap base that look like they came from temu! Don't trust that they are le... See more
I would give this company zero stars if I could. Kespire uses highly misleading product photos that do not represent what they actually send you. The images on their site look high-quality, but t... See more
I don’t recommend this company at all. I ordered a custom statue that was supposed to feature my husband’s face, but what I received looked like a completely different person! When I tried to return... See more
Company replied
Company details
Written by the company
We have a team of professional designers to provide stylish, personalized gifts. You can use your lover’s name and/or photos to create unique and practical souvenirs on those special days. We will help you capture those precious moments and keep them close to your heart. Our procedures are well organized from our technical team right down to our shipment agents to assure the most efficient delivery from factory to doorsteps. We guarantee fast, professional, and timely deliveries because customer satisfaction is our number one priority.
Contact info
Room 605, No. 10, Jinzhou North Road, Cangshan District, 350007, Fuzhou, China
- support@kespire.com
- www.kespire.com
1.3
Bad
708 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 17% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company is a fraud.
I never received my package and they refused to refund my money and required me to pay more to get what I’d already paid for. This is a scam business that charges when you order and then never sends the goods. This should be less than 1 star. I’ve been cheated and have multiple written demands for more money or a 30% refund for something I never received.
I see the company sent a canned reply, but don't believe it - they do NOTHING to resolve except demand more money - 2 products not received and billed for and customer service has a standard blurb and no one to help
8 August 2024
Unprompted review
Reply from KESPIRE
Dear customer
If you do not receive the package in time due to logistics problems caused by weather and other reasons, you can contact us as soon as possible. Provide us with the order number, we will follow up your logistics information, and deal with it in time to ensure that you can finally receive the product. If you have any questions, please contact us again by email: support@kespire.com. We will help you solve the problem in time.
Thank you for your understanding
I ordered a spere with a 3D image inside what I got was a spere with a photo stuck to tge outside this is not what I ordered so I wouldike a refund
The item I ordered was tottally different to what I received. Im very disappointed and angry that you charged me so much for the piece of crap you sent me
25 July 2024
Unprompted review
Reply from KESPIRE
Dear customers,
I apologize for any inconvenience I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any inconvenience this may have caused you. If you have any questions, please contact us again by email: support@kespire.com. We will help you solve the problem in time.
I still have not received my package
I still have not received my package. I ordered July 3rd and have not received any updates about my package since July 13th.
28 July 2024
Unprompted review
Reply from KESPIRE
Hello ,your package already on the way, I hope you wait.you click this link ,and you can track your parcel :https://t.17track.net/en#nums=UJ532279789YP
If you have any questions, please contact us again by email: support@kespire.com. We will help you solve the problem in time.
We did not receive the correct item…
We did not receive the correct item that we ordered.
When the item arrived (the wrong one) it didn't have the correct USB cable charger with it.
The item we received was supposed to play music whilst the glass photographed presentation rotated. This did not happen. The only audio that was heard was maybe one or two sentences in Chinese. It's for 50 anniversary it is just not good enough 😕
17 July 2024
Unprompted review
Reply from KESPIRE
Dear customers,
I apologize for any inconvenience I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any inconvenience this may have caused you. If you have any questions, please contact us again by email: support@kespire.com. We will help you solve the problem in time.
Dog looks nothing like the pic & they…
Dog looks nothing like the pic & they said you get a full refund if not happy which they are now refusing to do. Really don’t bother spending your money here. If I could give it minus stars I would
3 July 2024
Unprompted review
Reply from KESPIRE
Dear customers,
I apologize for any inconvenience I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any inconvenience this may have caused you. If you have any questions, please contact us again by email: support@kespire.com. We will help you solve the problem in time.
The product is great quality
The product is great quality, the images of my furry pal were good! And the fit of the jumpers is true to size!
18 July 2024
Unprompted review
Reply from KESPIRE
Thank you for taking the time to leave positive feedback! We are glad that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product, and we look forward to serving you again soon!
I was expecting small oil paintings of…
I was expecting small oil paintings of the dogs. It also came on thin ply wood and the hooks were very thin.
18 July 2024
Unprompted review
Reply from KESPIRE
Dear customers,
I apologize for any inconvenience I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any inconvenience this may have caused you. If you have any questions, please contact us again by email: support@kespire.com. We will help you solve the problem in time.
Reply from KESPIRE
Thank you for taking the time to leave positive feedback! We are glad that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product, and we look forward to serving you again soon!
Don’t waste your money
Terrible service. A month to get delivered. Dogs looked nothing like photos sent or even like dogs. Hoodies sizing was terrible and when I asked for a refund I was only offered a 50% refund. PayPal also would not refund. My 6 year old son could have done a better job.
1 July 2024
Unprompted review
Reply from KESPIRE
Dear customers,
I apologize for any inconvenience I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any inconvenience this may have caused you. If you have any questions, please contact us again by email: support@kespire.com. We will help you solve the problem in time.
The quality of hoodie was worst
The quality of hoodie was worst. The design was supposed to be embroidered but when the order was delivered it come out printed. It took more than 1 month to deliver. Wouldn't recommend anyone to purchase from here again. Not worth the price.
22 July 2024
Unprompted review
Reply from KESPIRE
Dear customers,
I apologize for any inconvenience I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any inconvenience this may have caused you. If you have any questions, please contact us again by email: support@kespire.com. We will help you solve the problem in time.
Reply from KESPIRE
Hello ,your package already on the way, I hope you wait.you click this link ,and you can track your parcel :https://t.17track.net/en#nums=YT2417621159000242&fc=190008
If you have any questions, please contact us again by email: support@kespire.com. We will help you solve the problem in time.
Hilarious fail but 0 customer service
I wrote that I wanted a heart in a pretty obvious way I put the quote that was on the board then wrote (can I get a heart) nobody reached out to confirm this they just printed literally love grows here (can I get a heart) which makes 0 sense then said I should have written it different or reached out. Anyways 0 accountability or customer service no apology. I would not order again.
5 July 2024
Unprompted review
Reply from KESPIRE
Dear customers,
Hello, generally, if you have customized needs, you need to contact our customer service before production and tell us that you need to customize a ❤, and we will make it.
I apologize for any inconvenience I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any inconvenience this may have caused you. If you have any questions, please contact us again by email: support@kespire.com. We will help you solve the problem in time.
Do not buy from this website
I ordered an engraved anniversary gift and what arrived can only be described as a shambles. It looked nothing like what was advertised on the website (different font and different wood). Once I opened the packaging I discovered that the product was still dirty, the writing was misaligned with the wood and the bordering, and the spacing between the lines of the writing was unequal.
I reached out to the customer service team for a refund but was offered a remake (at cost to me for shipping), so I refused that. They then offered me a remake with cost of shipping included. I said I wanted a refund but they said they could only refund 20% and I would have to pay shipping to send the item back to them. So in the end I accepted the remake but explicitly stated I wanted a better quality item this time.
However, the remake arrived and was no better than the initial one I had received. So I haven't bothered reaching out to the customer service team again as nothing good will come of it.
Overall I can't recommend this site because it's just not a good product and it's essentially false advertising because what you buy does not look like what's on the website.
20 June 2024
Unprompted review
Reply from KESPIRE
Dear customers,
I apologize for any inconvenience I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any inconvenience this may have caused you. If you have any questions, please contact us again by email: support@kespire.com. We will help you solve the problem in time.
Stay away from this company.
Stay away from this company.
Ordered a timber print wedding pic for our anniversary, delivery was longer than advised. When I received confirmation of delivery the package was nowhere to be found. Upon receiving photo evidence of delivery seems it wasn't my address. Kespire were no help saying I need to request refund from shipping company, while shipping company advised I need to deal with Kespire... round and round in circles I went. Kespire being quite rude at times as well. Thankfully Paypal has come to the party and honoured my refund, no thanks to Kespire. Can't image what the product quality would be like considering their quality of customer service!!
10 July 2024
Unprompted review
Reply from KESPIRE
We are so sorry Dear， that the poor express service didn't satisfy you. Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
Need to work on picture quality and delivery
Glass was chipped on the side, box was damaged badly and picture quality could have been better. I was expecting much better because I've spend over £40. I wish I could send you guys some pictures to tell you what I exactly mean.
2 July 2024
Unprompted review
Reply from KESPIRE
Dear customers,
I apologize for any inconvenience I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any inconvenience this may have caused you. If you have any questions, please contact us again by email: support@kespire.com. We will help you solve the problem in time.
Quality is very cheap
Size is very small, quality is cheap, the pic will prob come off in two washes, and the material is stiff and itchy. Not worth it
1 July 2024
Unprompted review
Reply from KESPIRE
Dear customers,
I apologize for any inconvenience I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any inconvenience this may have caused you. If you have any questions, please contact us again by email: support@kespire.com. We will help you solve the problem in time.
That snowball looks so bad and the…
That snowball looks so bad and the light doesn't even work
If I knew was just a sticker I could have done better job myself
Everyone laughs when they seen that
29 June 2024
Unprompted review
Reply from KESPIRE
Dear customers,
I apologize for any inconvenience I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any inconvenience this may have caused you. If you have any questions, please contact us again by email: support@kespire.com. We will help you solve the problem in time.
…avoid using this company.
Avoid buying from this company as the item received looks nothing like the photo on the website what I received was very cheap looking and when I complained they were not interested this is after I asked for a photo of the product beforehand which I never received.
27 June 2024
Unprompted review
Reply from KESPIRE
Dear customers,
I apologize for any inconvenience I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any inconvenience this may have caused you. If you have any questions, please contact us again by email: support@kespire.com. We will help you solve the problem in time.
Really disappointed with the product
Really disappointed with the product. The photos I sent in where not laid out well and the result caused big gaps between some... I would have hoped the team behind this would have had more care and skill in producing the basketball photo frame.
This gift was for my dad and for £40 it's not worth it!!
23 June 2024
Unprompted review
Reply from KESPIRE
Dear customers,
I apologize for any inconvenience I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any inconvenience this may have caused you. If you have any questions, please contact us again by email: support@kespire.com. We will help you solve the problem in time.
Cheap , shabby product
If I could give no stars I would. I ordered an illuminated skateboard , personalised. Thought it would be a nice extra gift for my 21 year old grandson. When received I could not believe how shabby this was. It could have been made by a child of 5 quite honestly. Flimsy plastic stuck together badly with glue. The name doesn’t light up . The wire looks like it has been used before and is about to break. I doubt if it will work for long quite honestly. However, it won’t get the chance as I would rather throw it in the bin than cause myself embarrassment by giving it to him . I asked for a refund as I knew I couldn’t return it due to the fact that it had been personalised (ie. Written on ) After many e mails to each other I was finally offered £15 being 30% of the original price. So I’ve still had to pay £35 for a lump of cheap plastic. I would strongly recommend that no one buys this and recommend the company drastically reduce its price or take it off their website. It is not as it appears. Customer service were dreadful. The company should not be trading.
1 June 2024
Unprompted review
Reply from KESPIRE
Dear Customer,
I sincerely apologize for any inconvenience this may have caused you. We understand that the product did not meet your expectations. I personally apologize for any inconvenience this may have caused you. We have refunded you as requested. If you have any questions, please email us again at: support@kespire.com. We will help you resolve your issue promptly.
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