KESPIRE Reviews 

710
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, most reviewers were let down by their experience overall. Customers consistently report that the items received are vastly different from the advertised photos, often appearing as cheap, flimsy 2D printouts or acrylic cutouts instead of the expected high-quality 3D products. Many feel the website is misleading, using images that misrepresent the actual product quality and appearance. Reviewers also found the prices to be excessively high for the poor quality of the items delivered. Some people were dissatisfied with the order process itself, experiencing issues such as items not being shipped or arriving late. Additionally, several customers mentioned difficulties with refunds, stating that the company was unwilling to process them for incorrect or unsatisfactory orders.

What people talk about most

Product

Customers had negative experiences with product quality, reporting that items received were often completely... See more

Quality

Reviewers express strong dissatisfaction with product quality, noting that items received often differ... See more

Order

Reviewers highlight significant dissatisfaction with their orders, with many expressing strong negative... See more

Price

People report negative experiences with price, often describing products as an "absolute rip off" and "very... See more

Website

Customers consistently express disappointment with the website, citing unclear presentations and misleading... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I purchased a thick, nice-looking, Honey wall clock, but received a clear piece of plastic 1/8 of an inch thick with a sticker on it, not the attractive clock that appears in the advertisement. I... See more

Rated 1 out of 5 stars

One star is generous! Items are nothing like the advertised photos. We ordered 2 nearly £70 on 2 flimsy bits of acrylic on a cheap base that look like they came from temu! Don't trust that they are le... See more

Rated 1 out of 5 stars

I would give this company zero stars if I could. Kespire uses highly misleading product photos that do not represent what they actually send you. The images on their site look high-quality, but t... See more

Rated 1 out of 5 stars

I don’t recommend this company at all. I ordered a custom statue that was supposed to feature my husband’s face, but what I received looked like a completely different person! When I tried to return... See more

Company replied


Company details

  1. Gift Shop

Written by the company

We have a team of professional designers to provide stylish, personalized gifts. You can use your lover’s name and/or photos to create unique and practical souvenirs on those special days. We will help you capture those precious moments and keep them close to your heart. Our procedures are well organized from our technical team right down to our shipment agents to assure the most efficient delivery from factory to doorsteps. We guarantee fast, professional, and timely deliveries because customer satisfaction is our number one priority.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

710 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 1 month

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1.3

All reviews

(710)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rip off

Rip off! Looks nothing like advertised!
Stay away! It’s a scam!!! You will not be happy with the product and they will tell you they need more money to fix it how it should have been in the first place. Still trying to get my refund and send this unusable “product” back to CHINA because they are NOT made in Florida as the website says

Google “Kespire reviews”!
Also see the Better Business Bureau’s C- rating
“THIS BUSINESS IS NOT BBB ACCREDITED”

22 September 2022
Unprompted review
Rated 1 out of 5 stars

RIP-OFF COMPANY

I paid $48.99 for a Bangle Bracelet when it arrived it was the wrong size. When I tried to find out how to return it to get replacement it tells me to go to an email address which does not exist. So I guess I'm just out that money. I WOULD NOT RECOMMEND THIS COMPANY TO ANY ONE. IT IS A RIP-OFF. I have learned my lesson to read reviews before I buy.

31 July 2022
Unprompted review
Rated 1 out of 5 stars

STAY AWAY!!!

By far the worse experience. Company is terrible to deal with. I’ve been waiting on an order for a month (also paid express shipping that was supposed to take 3-5 days)
Stay far away and spend your money else where!

10 July 2022
Unprompted review
Rated 1 out of 5 stars

not recommended

not recommended. Poor product quality. Wallet fell apart after 3 months. They do not accept complaints.

31 May 2022
Unprompted review
Rated 1 out of 5 stars

It’s a scam do not buy from them!

To say I am disappointed is an understatement!!!!! This company is not cheap and the products I received are NOTHING what they offer on there website. It is a scam people so avoid them please. If I could have given them a zero star I would have because they do not even deserve a 1 star. Absolutely disgusting.

30 May 2022
Unprompted review
Rated 5 out of 5 stars

Aero

Received my order today ...it is absolutely beautiful .I can't thank yous enough .I will definitely purchase from here again.

4 May 2022
Unprompted review
Rated 1 out of 5 stars

Do NOT buy anything from this company

Do NOT buy anything from this company. RIP of merchants and you are not cover by paypal when using to pay either. Order a lamp with personalised picture and get a piece of acrylic and picture looks nothing like us, instructions say lamp but no lamp, when i query it they they say to go onto a random website to pay more for them to do reprint.... who goes onto a random website to pay more money....DO NOT USE.......

28 April 2022
Unprompted review
Rated 1 out of 5 stars

MAD AF

POORLY MADE DOSE NOT COME WITH PLUGS JUST A CARD NOT LIKE THEY PICTURES IM REALLY UPSET WISH I COULD POST PICTURES

10 March 2022
Unprompted review
Rated 1 out of 5 stars

AWFUL PLEASE AVOID

AWFUL PLEASE AVOID

The silver ring was actually plastic, the lettering was not straight. Fast delivery was 2 weeks!!

Contacted them they initially said it looked fine, eventually they moved to offer a 15% refund minus delivery fees.

It is a Chinese company with little to no standards, pay a bit more and get this from reputable UK company.

25 February 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely so disappointed in the…

Absolutely so disappointed in the personalized wallets I ordered. They were Christmas presents of all things. We just had Christmas yesterday 01/15. When they opened the wallets, the pictures were not even close to the pictures I sent in. I ordered 4 wallets. I would NEVER buy another thing off this company. Horrible Horrible experience

16 January 2022
Unprompted review
Rated 1 out of 5 stars

What a joke

What a joke! Don’t waste your money, looks like a 10 year old did the drawing of the supplied photo, my husband trashed it and was too embarrassed to give as a gift

11 January 2022
Unprompted review
Rated 1 out of 5 stars

Tryed to reach out about the problem on…

Tryed to reach out about the problem on my order, no one responded. Very disappointed with what I got for my wife the picture was backwards and screen was covered in scratches and I paid extra for engraving and didn't get that aswell. If your trying to by a Gift for someone you care and love please stay away for this site.

22 December 2021
Unprompted review
Rated 1 out of 5 stars

Don't trust your money

Not serious salesman, business or shop or whatever it is... They don't send what they promised and according their advertising products... At least from my order the half of the products were ok but for the other half he insisted that it was good even though was not at all good... He refused to pay back. So i lost my money... Better throw the money in the bin rather than ordering from him

16 December 2021
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service, terrible product no customer guarantee or satisfaction at all unless you send them more money which I refuse to do, DONT USE THIS COMPANY

25 November 2021
Unprompted review
Rated 1 out of 5 stars

been mugged off

Bought a personalised moon lamp for my girlfriends birthday and paid an extra £20 for expedited shipping. The gift took over 2 weeks to arrive and looks absolutely nothing like those on the website. Been completely mugged off tbh not happy at all

23 November 2021
Unprompted review

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