KES Lighting & Home Reviews 

2,082
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the extremely secure packaging, noting that orders always arrive promptly in pristine condition. Consumers are also deeply impressed by the stunning design, beautiful finish, and consistently high quality of the various lighting fixtures available across the platform. However, some customers also noted frustrations regarding complicated return policies and unexpected difficulties when trying to secure replacements for damaged items. A few people experienced unhelpful customer service responses and prolonged communication delays when attempting to resolve various delivery or order issues.

What people talk about most

Product

Consumers find product to be positive, highlighting stunning light fittings and amazing designs that look... See more

Delivery service

Clients share satisfaction regarding the delivery service, noting that items generally arrive quickly and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the lighting fixtures... See more

Order

Customers had ambiguous experiences with order processing, ranging from fast and smooth transactions to... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting stark contrasts in their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found the same light fitting across various retailers online but KES was by far the cheapest. Ordered Friday arrived on Monday so very pleased with the processing and delivery speed. There was a small... See more

Company replied

Rated 5 out of 5 stars

I am doing a massive 3,000 sq home project. I've bought numerous lights from many companies. This company have been an absolute delight so far to deal with. My lights get wonderful comments.

Rated 5 out of 5 stars

Beautiful light fitting, I was really impressed. It looks stunning in my bedroom, I'm really pleased I chose to buy from this company. The light fitting looks expensive although it was far from it, t... See more

Company replied

Rated 5 out of 5 stars

First time purchase from KES lighting. Couldn't be more pleased. Stunning light fitting, came well packaged, a dream to fit and LED bulbs are great. I would readily recommend KES, easy to navigate... See more


Company details

  1. Lighting Store
  2. Decoration and Interior Design Store
  3. Furniture Store
  4. Home Goods Store
  5. Home Improvement Store
  6. Lighting Wholesaler

About KES Lighting & Home

Written by the company

Chandeliers in a living room setting


INDOOR LIGHTING

OUTDOOR LIGHTING

special offers


KES are one of the largest independent retailers of luxury lighting for the home.

A family-owned business, established over 37 years ago, we have unrivalled expertise when it comes to helping you find the perfect lighting for your speace.

Featuring in the likes of Country Living Magazine, The Evening Standard, Channel 4 & BBC Good Homes, we have a vast selection of beautiful pieces. You can even come and see lots of it at our beautiful showroom in Warwickshire!

Maybe you'd like to speak to one of our experts? Give us a call on 02476 317022, we'd love to hear from you!


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 59% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(2,082)

78 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great value, fast delivery, great customer service

Found the same light fitting across various retailers online but KES was by far the cheapest. Ordered Friday arrived on Monday so very pleased with the processing and delivery speed. There was a small issue with the order but customer service was very prompt and willing to help, contacting the manufacturer on our behalf straight away to resolve the issue. Followed up with us without being prompted. We will purchase future lights from KES again.

25 August 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

Thanks for the comments Jean, glad we could get that issue resolved quickly for you.

Rated 5 out of 5 stars

Bought a light in the wrong colour

Bought a light in the wrong colour, was able to get a full refund bought 2 more additional lights, trouble free quick delivery. Great experience

1 August 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

Thanks Kenneth - great to read!

Rated 5 out of 5 stars

Good experience

The product was significantly cheaper from this company, it arrived quickly, well packaged, and in perfect condition. I'd use them again.

7 August 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

Thanks so much!

Rated 5 out of 5 stars

The light fixture was delivered…

The light fixture was delivered speedily and very well packaged. I am very pleased with both the light and the service.

12 August 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

Thank you for your 5 star review!

Rated 5 out of 5 stars

Tiffany lighting perfect

Pleased with whole process from ordering to delivery, would recommend and would not hesitate to order again, lights arrived promptly and packaging was very good , no chance of them breaking, and Kes Lighting was offering the best price for the lights. Very happy customer

7 August 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

That's great to read - thank you Carol!

Rated 5 out of 5 stars

Great website & easy ordering process

Having decided on an outside light, KES Lighting was significantly cheaper than other suppliers offering the same item. Easy ordering process & really liked that the correct lightbulb was shown as a suggested purchase. I live outside the UK, VAT was automatically removed. The light arrived quickly & well packaged. Really pleased with my purchase.

30 July 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

Thanks Jane, glad to have been of service :)

Rated 5 out of 5 stars

Great products and great service

Great products and great service, highly recommend KES lighting, will definitely be using again!

8 August 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

Thank you Clive. Much appreciated!

Rated 5 out of 5 stars

Great service

Great service from Carla Nunez! I have had three of these Art Deco metal and glass light fittings before from other suppliers so I know the problems with deliveries arriving with broken glass! In light of this I asked if the light fitting could be inspected on arrival from the manufacturer so that my order could be shipped out to me in A1 condition! I was pleased that my order arrived not only at the right price for me but also free from breakages!! As you can imagine, I was highly delighted!

7 July 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

Thank you Martin! We will pass your feedback over to Carla!

Rated 5 out of 5 stars

Great company with quality light fittings!

I've bought quite a few light fittings from this company. The service is always quick and communication between customer service is 2nd to none. The light fittings have always been of exceptional quality too!

8 August 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

Thanks Sarah. We really appreciate your kind words!

Rated 3 out of 5 stars

Looks Great but Glass Shades Are Loose

A few months ago, I purchased the Endon Allegra 6 Light Semi Flush Ceiling Light in Bright Nickel with Clear Spiral Glass. It’s a beautiful piece and looks great in my living room. However, we’ve noticed that some of the glass shades holding the bulbs are quite loose, and we’re concerned they could fall off and potentially cause injury.

9 May 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

Hi there, we're sorry to read of your concerns. customerservice@keslighting.co.uk are on hand should you need any asssistance.

Rated 5 out of 5 stars

Excellent company

Ordered a new crystal chandelier for our living room makeover. Quick despatch and delivery, excellent customer service and really competitive prices. Very happy with my purchase.Would happily recommend and definitely purchase from Kes lighting again.

4 July 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

Thank you Dee - hope your living room makeover is coming along!

Rated 5 out of 5 stars

Antique external lanterns

We ordered a pair of outside lanterns to sit within our new Oak porch and are absolutely delighted with the lanterns. The ordering process was simple and the lanterns themselves somewhat of a bargain. They arrived promptly and very well packaged indeed, I just wish we had need for more lights because I now know where to go. I can only describe our whole experience with KES Lighting as excellent. 100% would recommend.

18 July 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

Thank you Pete & Karen! Very kind words. We are on hand as and and when you should need any further items :)

Rated 5 out of 5 stars

A trusted lighting store - online and in person

KES lighting offer a wide range of quality lighting from reputable brands. My favourite Astro is well priced and every time I order from KES, it arrives promptly, and is well packaged. They are my go-to when I need more lights.

15 July 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

Thank you Martina! A lot of care goes into packaging and delivery so it's always nice to read it's appreciated :)

Rated 5 out of 5 stars

Impex Chandelier

Ordered a new crystal chandelier for a bedroom makeover. Quick despatch and delivery, excellent customer service and really competitive prices. Very happy with my purchase.Would happily recommend and will come back next time I'm shopping for lighting.

13 August 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

Thanks so much - we look forward to seeing you again!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look