Kenwood Reviews 44

Orderd a Kenwood Titanium Chef Patissier XL KWL90.004SI unit on the 27/01/2026, from Kenwood Netherlands.
Two months later and I have still not received my unit. Unreliable customer service that keep on failing to provide the unit. Do not order from Kenwood Netherlands. They will just take your money and do not give you your product, like they have done with me!

I was given this Kenwood mixer as a gift in November used it twice and the ingredients (on a low setting) were being thrown out of the mixer via the splash guard.
This mixer was sent to their repair centre called Staffords only to be told they cannot add ingredients to test the problem under Health & Safety hence they could not rectify the problem.
I called the contact centre on Friday 6th
March only to be told the case was closed!!
I've found this company a complete nightmare trying to sort out this problem.
I have even written to the CEO who has not acknowledge or answered my email.
I will never promote Kenwood again and my appliance is waiting to go in the bin as its not fit for purpose.
The Contact Service are very unhelpful and a nightmare to get anyone to talk to you. This problem has been going on for at least 2 months and I still can't get anyone to help me.
If you want a good mixer I would suggest Magimix. I had a Magimix for over 20 years absolutely a brilliant food processor.

Purchased a kettle for Christmas but the lid didnt fit. Sent back on 21.01.2026
Still waiting for refund despite several phone calls and being told that they have received the item but it needs to be processed. How long does this take? Another month on and still no refund.

food mixer stopped working after 6 months. would not supply replacemnt but would send for repair. i was told this is to help the environment...yeah right. anyway, over 3 weeks later no info at all. called into store, was told they have no info from kenwood repair agent. had a text the following day, "part coming from austrailia, will advise when we know more". so still no idea when i get it and the part will be on the cheapest (slowest) boat from Austrailia, guaranteed. if your in NZ avoid kenwwod at all cost uless they actually want to stock spares here for borken items. items fail, i get that, but exchange it, repair the broken one and on sell it as a refurbished item. thats customer support. or at least stock spares in the country your selling in....

Kenwood
Abbey Lux 2-Slot Toaster

USELESS TOASTER DO NOT BUY
I am disappointed with this toaster, which has a major manufacturing defect. I have been sent multiple toasters, none of which have worked, and all have the same fault. You offer no alternative except for me to swallow the cost, as you seem unable to help in any way. CUSTOMER SERVICE ARE COMPLETELY USELESS THEY KNOW FULL WELL THERE IS A MAJOR DEFECT WITHIN THE TOASTER YET THERE IS NOTHING THEY CAN DO ABOUT IT TO HELP ME AND THEY ARE STILL SELLING THIS MODEL

There reply to me was....

Thank you for contacting us.

I am sorry to hear of the issue with your toaster.

It’s unfortunate that the issue has occurred again, but unfortunately, we’re not able to help

Kenwood Abbey Lux Toaster

kenwood supplied kettle and toaster and colours do no match. Sent all info required including photos. Help to resolve this matter atrocious. Would never use this company again as help and stress to resolve not worth it. Stuck with odd items now. Lovely.

Kenwood Toaster not fit for purpose. Customer service even worse . Have had two toasters in less than a year both faulty in the same way as cages cant hold bread. Told that I can only have a replacement and not a refund why would I want a useless toaster??? Formal complaint made a month ago and totally ignored despite three emails being sent. Chat today was a waste of time as they cannot do anything but a raise a ticket which will be ignored. Kenwood you sold quality items and now I wont touch your products again.

Kenwood Ripple Collection Toaster, Storm Blue.
A nice looking toaster, slots are not very wide if you want to toast something like pitta bread, but it gives a good, even, crispy toast.
Pleased with purchase.

Bought an $800, reduced down to $400, Kenwood Chef Classic Mixer recently. I could not believe how plastic and flimsy it was. The contents was minus the spanner, so I sent an email to them and it bounced back....ERROR ADDRESS NOT RECOGNISED! So I called their 0508 200300 no. and listened to this..."Dear Customer, Our call centre is closed, please go online and complete the support page"??? Good luck with that!!! So I called Briscoes, (place of purchase), and the young chap offered me a full refund, or grab another. Since reading the REVIEWS about this appliance, I have decided to get a refund. I'm going to check out the Charity Shops in the hope I find an original Kenwood mixer.

We bought a new blender from Kenwood. A top model. After two weeks of usage - normal daily use, which we have done for many years with our previous blenders - the blender stopped working.
After a short correspondence with the customer service, it was clear that they had no intentions of fulfilling their warranty obligations. We even had to pay a large fee to have their technical department investigate the blender.
By accident we were included in an internal Kenwood mail correspondence where it was clear that if we sent the blender to their technical department they would collect the fee and reject the claim anyway...
Be very careful when considering a Kenwood product...

Bought an oven from Kenwood (which it turns out is owned by Curry’s ) in October. This did not work properly from the start. Instead of an exchange curry’s gave me a number to arrange for an engineer to visit. This meant I had to take time off work to wait in for an engineer (8am-6pm). Engineer then had to go away and order parts. Another day wasted waiting in, meanwhile no oven to cook for family of six. A few months later oven breaks again. Phoned curry’s (who I bought oven from ) who said that Kenwood is owned by them . Two hours on phone being passed from pillar to post. Totally inconsistent conflicting answers from staff, who apparently do not have a manager or a complaints department. Over a week now without oven working still waiting for engineer to order parts once again. Would just like replacement oven this one is clearly faulty and cannot afford to keep taking time off work to wait in for engineers. Bought in good faith that oven would work and it’s cost me time and money for the second time. Will never ever buy from curry’s again . Shocking company

DMX7722DABS Intermittant radio signal contacted Kenwood they said I need to download on to a certain flashdrive the software update they provided .
Folowed the instructions to the letter the unit went off never came back on again . You will notice contacting them is not straight forward intentionally designed to encorage you to go away . Supprise supprise out of the one year warranty
No concearne over the actions they instucted me to take that resulted in totaling the unit. It dosent even power up.
The company is a shower and there is a very good reason why the waranty is 1 year. Thats a % decision from them on how long it will opperate whithout failing before they can wipe there hands off it .
There are units out there that provide exactly the same funtions for at least half the price of Kenwood
So if you think your buying a Kenwood for quality and back up, seriously think again

Tried to return a food processor attachment I bought in Australia that was not compatible with my UK bought mixer. I was told I would not be able to get a refund and then that was that. I requested a call to discuss this or at least some rationale to understand the decision and my last emails have been ignored. I will avoid this lot at all costs going forward, appalling behaviour from a 'reputable' brand.

I returned a kenwood mixer for repair some weeks ago and have received no response from a human. Has anyone tried to contact Kenwood by phone with any sucess?I tried several times once on hold for 1 hr, before I gave up. Products are ok , but customer services are a waste of time. As I am writing this, I am continual hold with the same bloody message, 'all our agents are busy'

Absolutely horrible experience. The guy Mike was rude and told me I was just reading the manual after cutting me off. I’m returning my amp ASAP and will never buy another Kenwood product. Thanks for literally nothing. Do not buy Kenwood!

KDC-BT730Dab truck radio, cd, iPod.
Got this radio fitted after the original DAF fm radio broke. I downloaded the instructions onto my phone.
It constantly loses the digital signal but I have it set to revert to FM it doesn’t? It doesn’t seek for some reason and won’t mute? Connects my phone but not my contacts or calls so can’t ring out? There are loads of sub menus which are confusing. The 18 presets on digital should seek to a new station it doesn’t. The scroll menu loses its settings every time I switch the ignition off? It does play CDS OK and if I connect my phone or iPod it plays music on them ok. I purchased it for DAB radio though. It’s well out of guarantee now, but I’ve contacted their customer service. Which try and blame the customer? Other Kenwood radios might be ok but not this one. A new truck being delivered in September so hopefully the new DAF DAB will work better than this one!

I have had a Kenwood stereo in every personal car of mine for over 25 years. I switched cars with my kid so she had the much newer one. I bought a cheaper model Kenwood stereo (KMM-BT332U) for this 25 years old, 250,000 mile car. I use 3 separate usb sticks to listen to music. I've been using these 3 in my previous Kenwood (KDC-X998) for 8+ years. ALl 3 played in alphabetical order by artist, the way the files were made. Anyway, this KMM-BT332U could not do this (Deep Purple before ACDC), annoying but ok. It also would not power off. It would just restart itself. The small co I got it from offered to replace it. I chose the (KMM-BT232U) which was a bit cheaper to help them with their time loss. This new stereo also didn't play in order nor did the scroll info auto feature work. So I played with the usb to try to get them to work, looked online etc. etc. etc. I sent Kenwood an email stating the problem in a bit more detail. They sent back the 'instructions' how to set the auto scroll function. Also they stated in the email "Unfortunately there are no settings on the unit to playback the files alphabetically. We apologize for the inconvenience. ". Are you kidding me? The unit has a semi conductor (computer) chip in it, there IS a way to sort the information. That was it for me, I will throw this cheap piece of junk in the trash, buy a Pioneer or Alpine and never deal with this company again after 25 years. I understand there are occasionally problems but I do not react well to employees that do not care and/or can't be 'bothered' to attempt to actually help a customer. Not a problem as you will not have to help me in the future unless you go to work for your competitor.

Called to ask a question about the specification, chasis depth of an old Kenwood vs. New Unit. The CSR or tech support member continued to read me the same sentence over and over.

Purchased a face plate for a late model stereo and received confirmation via email, the next day I received an email stating the part I ordered had more than doubled in price! I responded saying I hoped they would honor the price as advertised, they refused. I contacted Kenwood USA and explained how they had a misleading distributor, while the tech customer support guy I spoke with was empathetic and requested to escalate the issue, it was refused and he female supervisor told me there was nothing they would do.

Really inefficient customer service.
Order was not delivered for 1 month, no replay received.
Contacted customer service for other issue but just general phrase to cut out the client. Bad experience.