Kennys Bookshop Reviews 

104
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Ordered a book which arrived in just under a week. The book was in excellent condition and the process was very smooth. So happy to have found a well priced local bookshop - looking forward to going t... See more

Company replied

Rated 5 out of 5 stars

I've had nothing but good experiences with Kennys. I'll admit, sometimes it might take 'em a lil' while to ship (though they're up front about it, saying how some books can take up to 20 days to shi... See more

Company replied

Rated 1 out of 5 stars

Order undelivered after more than 35 days, I am experiencing difficulty & delay tactics obtaining refund from this seller. They have not provided any tracking or other delivery info. on whereabouts of... See more

Company replied

Rated 1 out of 5 stars

I bought over many years without issue. A recent order had most books damaged due to imadequate packaging and it took ages to resolve as CS did not respond. Against my better judgement I ordered again... See more

Company replied

Company details

  1. Book Store

Written by the company

Independent bookshop in Galway, Ireland | Online at www.kennys.ie | We sell new, secondhand and rare books | Free delivery in Ireland on all books | We ship worldwide | Also an Irish Art Gallery


Contact info

3.5

Average

TrustScore 3.5 out of 5

104 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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3.5

All reviews

(104)

30 reviews in the last 12 months

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Rated 1 out of 5 stars

Disgrace to small bookshops

ordered a book on November 15th for my son for Christmas, called on December 5th and told it was delayed coming from their supplier but was still on the way, Today (December 11th, beyond the time I can order from a different shop) they email to say they don't have the book but they can order from somewhere else if I want. I regret having tried to buy from Kenny's Bookshop

15 November 2024
Unprompted review
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Reply from Kennys Bookshop

Hi Conor, I'm sorry that you didn't have a good experience with your order at Kennys and that your book didn't arrive in time for Christmas. It can happen occasionally that there are issues with stock from suppliers at Christmas, but we always try to rectify if it comes up and find an alternative solution. I'm sorry again that your order didn't work out in this case. Sarah

Rated 5 out of 5 stars

Fantastic shopping experience!

I am so happy with my book purchase from Kenny’s bookshop in Galway. Their selection was great and I found the book I needed very quickly. They were also much cheaper than the bigger retailers. The book arrived within a couple of days, I am just amazed at what a fantastic shopping experience I’ve had. I will be using Kenny’s for all of my book purchases going forward. Keep up the great work Kenny’s, it’s very appreciated!

6 December 2024
Unprompted review
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Reply from Kennys Bookshop

Hi Abby, thanks so much for this lovely review, and for shopping with us at Kennys. Sarah

Rated 5 out of 5 stars

slow delivery but my books always show…

slow delivery but my books always show up. the books are in great condition and sometimes they're cheaper than what you can get in other bookstores. i highly recommend!

21 August 2024
Unprompted review
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Reply from Kennys Bookshop

Thank you for the five star review! Many books on our website take longer than others - each one has a unique dispatch time, so that could be what happened in your case. We really appreciate the support and kind review! Sarah

Rated 3 out of 5 stars

No refund or return offered for damaged books after three weeks

Five collectable hardbacks sent in one book-wrap with no extra protection, so three damaged. One week for CS to reply and after 3 weeks still no resolution even after contacting a director. Update after a further week - apology and well-packed replacement copies now received so feedback amended accordingly.

29 November 2024
Unprompted review
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Reply from Kennys Bookshop

Hi Bookseller, I am sorry that some of the books on your original order got damaged. We always have everything leave here in good condition and well packaged, but glad that your issue was rectified. Best wishes, Sarah

Rated 5 out of 5 stars

Delivery from Ireland to Greece

I ordered an art book from Greece. It was delivered in just over three weeks and for a good price. Shipping was only two euros. I'm very satisfied.

28 August 2024
Unprompted review
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Reply from Kennys Bookshop

Thanks so much for this lovely review Nina, and for shopping with us at Kennys! Sarah

Rated 1 out of 5 stars

False advertising

Ordered a used book that was described as being in "good" condition, with "minor shelf wear". Received a different edition from what was on the website with a bent up cover, multiple cracks in the spine, yellowing pages and a musty smell. It should have been marked as "acceptable" at best.

12 August 2024
Unprompted review
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Reply from Kennys Bookshop

Hi Marta, we catalogue all secondhand books individually and always try to match the description as close as possible to the item. Apologies that your book was not exactly as described.

Rated 5 out of 5 stars

I love Kenny's Bookshop

I love Kenny's Bookshop. They usually have what I am looking for and ship really quickly to Dublin. Their range is vast and comprehensive. I also feel that is really important that we support small, independent book shops. Keep up the good work!

21 June 2024
Unprompted review
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Reply from Kennys Bookshop

Thanks so much for this lovely review of Kennys Julie! We really appreciate it!

Rated 5 out of 5 stars

Reasonable prices, good packaging

I have shopped from Kennys several times over the past year and it has always been a very pleasant experience, and I am looking forward to shopping again.

True, the delivery may be somewhat slow, but since it is really cheap and the books are packaged well, I don't mind waiting a bit longer at all.

All in all, great!

17 May 2024
Unprompted review
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Reply from Kennys Bookshop

Thanks so much Milos for the kind review of Kennys - a lot of books on our website can take a bit longer as we get them in (each has a unique dispatch time) but a lot also can dispatch quickly. We really appreciate the nice review, thank you!

Rated 4 out of 5 stars

May take a little time to get your…

May take a little time to get your book/s together for dispatch but don't worry they are coming! This is OK by me as I usually buy books for a large queue and rarely need 'immediately'. Dependable though. Have a large stock and prices are quite fair. Will definitely use again.

13 June 2024
Unprompted review
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Reply from Kennys Bookshop

Hi Gary, a slightly old review but wanted to respond here now! We have a lot of books online that have longer dispatch times, so some can take longer. Look out for those labelled 'ships quickly' :) With thanks, Sarah

Rated 5 out of 5 stars

I would order again

Order took 18 days to arrive to Saudi Arabia, I paid only 2 euros for the shipping! The book arrived in perfect condition. The only downside was not having a tracking number with my order but I would definitely order again!

18 May 2024
Unprompted review
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Reply from Kennys Bookshop

Thanks so much for the order and 5* review Naif!

Rated 5 out of 5 stars

I had been looking for long for an…

I had been looking for long for an EU-based online bookstore with normal prices and fair shipping costs, that also ships to Cyprus and I am so happy I found this bookstore. There's no book I needed that I couldn't find on their website until now. Shipping is also very fast. Would love to visit the physical bookstore one day :)

8 April 2024
Unprompted review
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Reply from Kennys Bookshop

Thanks so much for ordering with us and for this lovely review Caterina, we really appreciate it! Sarah

Rated 5 out of 5 stars

Excellent

Excellent.
Great choice, great prices and great service. The site is easy to navigate too.
Highly recommended.

6 March 2024
Unprompted review
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Reply from Kennys Bookshop

Thanks for the lovely 5* review Alan!

Rated 5 out of 5 stars

Great prices, amazing delivery

I ordered Baking Yesteryear as a gift for my sibling on Saturday 16th of December, and I am very happy. The book was originally €25, but there was a 30% discount on it meaning that I only got it for €18.22. There was no delivery fee as I’m in Dublin, which was great too, and the website said that it would take 4-8 days to get here, and I assumed that it would take even longer due to it being the holiday season, but no! It’s now Tuesday the 19th December and here I am with the book. The package arrived at my house safely, one corner of the package was slightly dented, but that was probably on the postie rather than Kenny’s. I got emails updating me when the order was confirmed and when the order was shipped, so it’s great on that front too.

TLDR; Great prices, fast delivery, and good communication. Very happy, will probably start using Kenny’s as a replacement for the book depository

19 December 2023
Unprompted review
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Reply from Kennys Bookshop

Hi Ren, thanks so much for this lovely review of Kennys! Best wishes, Sarah

Rated 5 out of 5 stars

Best online bookstore in Ireland

As someone living in Ireland this bookstore is where i buy all my books. They do free shipping for books with the cheapest listings i can find, and their delivery service is so fast. None of the books i have ordered have come in any way damaged. They are really fast at processing and shipping the books and i can see myself never going to any other store to buy books. Genuinely best bookstore in Ireland 🙋‍♀️

24 August 2023
Unprompted review
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Reply from Kennys Bookshop

Hi Lucy, thank you so much for this lovely review of Kennys! We really appreciate it! Best wishes, Sarah

Rated 1 out of 5 stars

Please deliver to my country

Says they ship wordwide yet they dont ship to most countries that are listed when you checkout.
Delivery info says they can't deliver to some countries because of COVID which is ancient history by now.
I live in Bosnia and Herzegovina and I don't get why they can't ship there yet they can to every country that is bordering with it.
I wrote them once about the issue a couple of months ago and nothing happened since then.
Truly a shame.

4 September 2023
Unprompted review
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Reply from Kennys Bookshop

Hi there, thank you for your review. We are shipping to Bosnia and Herzegovina again for over a year or so now, it's currently €2 per book. I hope that helps! Sarah

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