I opened an account, and took advantage of the new customer offer. I won £58, didn't qualify for the free bet, and then within 24 hours of opening, with no warning whatsoever, my account is closed.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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I opened an account, and took advantage of the new customer offer. I won £58, didn't qualify for the free bet, and then within 24 hours of opening, with no warning whatsoever, my account is closed.... See more
Company replied
Joined Ken howells site and deposited small deposit to see what the slots were like. Had several withdrawals on the same day and they were in my bank account within seconds. I cannot fault it good sel... See more
Company replied
Avoid this company. Closed account within 2 days, no explanation as to why, just the decision is final and a lot of links about gamble awareness. I did not break any rules or regulations. Will be repo... See more
Company replied
This company doesn't need customers! I recently opened an account with Ken Howells. They have now sent me an email wanting to know far too much confidential information as part of their getting to kn... See more
Company replied
Ken Howells is a family-owned, fully regulated UK bookmaker established in 1963. Built on trust, service and integrity, we combine traditional values with a modern betting experience. Our online Ken Howells platform, offers a fully featured sportsbook and premium casino experience, covering a wide range of sports and gaming options, supported by knowledgeable staff and a customer-first approach. While continuing our roots with a traditional betting shop in Ammanford and on-course presence at major race meetings, Ken Howells has grown into one of the UK’s most respected independent bookmakers, known for reliability, service and reputation.
65 Wind Street, SA18 3DT, Ammanford, United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 1 week
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After receiving no promotions in my first week of being a customer I asked for a free bet even maybe £5 (considering id deposited about £6/700) and they closed my account hahahaha. Absolute fraud artists

Reply from KenHowells.com
Wish I could put zero stars this site is a joke nothink but thief’s !! Do not play on this site they will rob you!! Slots spin an spin without any chance of gettin a bonus round it’s the worst site I’ve ever signed up to in my life ! Absolute vile!!! Does anyone no how you can get these investigated ??

Reply from KenHowells.com
Very pleasant experience with Ken Howells for the past half a year that I have been using them. The bonus rewards are very much standardized as with most online bookies, but the withdrawals hit my bank account much faster then the average bookie.

Reply from KenHowells.com
Received an email with the following :
"Following a review of your account, we’ve identified activity that is not consistent with our policies. As a result, your account has been permanently closed.
This decision is final and will not be subject to further correspondence or review."
No explanation, no policies that I "supposedly" broke, no chance to make amends for god knows what I was "supposed" to have done, and no option to repeal. I did absolutely nothing wrong. I only made a few bets on the site. Stupid and pathetic.
** Responding to the reply below - The reason you have stated means nothing and doesn't explain anything. You ban who you want but unless they are losing money on your site. Predatory behaviour.

Reply from KenHowells.com
Account closed after three weeks or so for one apparent reason: I was winning.
I received a generic message claiming my activity wasn’t “consistent with policies,” but no actual explanation or evidence was provided. Just a vague excuse.
This feels like a bookmaker that’s happy to take your money but quick to shut you down the moment you win.
No transparency, no accountability. I would not recommend. It’s very simple, if you win your out. Losers only need apply. I’m 76 and spend my time studying tennis but I’m not the punter they want. If my stakes were too high just cut it down not just close an account.

Reply from KenHowells.com
Happy with site but when their site malfunctions they take zero responsibility which is always at the detriment of customers.
Had a problem depositing, sanctioned by my bank only to find page on their site to confirm by button had been removed below the viewing window so unable to place bet. You know the outcome when these things it usually wins and costs you . It did significantly. Although added to my deposit limits they never received notification of it. How ? Asked someone in authority to call me 5-7 days was the reply. What action could I take but to close the account! Shame cos I liked KH
Haha this site is absolute dogshit. Play at your peril

Reply from KenHowells.com

Reply from KenHowells.com
This website is a SCAM. I opened an account. Deposited 200.00. After deposit I was immediately logged out. No explanation. Emailed without response. Im now having to report the site as fraudulent. AVOID
Had an account for 3 weeks so far. Getting used to the layout etc and cant fault it so far. Withdrawals pretty quick to debit card within minutes, settling fast, everything works. Even had an issue with a bet that they settled positively as a gesture of goodwill and was a nice surprise.Support are not 24x7 but then doesn't need to be does it? Prompt response the following day. The KYC side will take place soon, but thats all bookies now in UK. I just bet on horses, football and a little roullette. To be honest, never heard of them before but really glad I found them and so far they seem pretty straight and uncomplicated. Thanks very much gang.
I've been using Ken Howells for around a month now and overall I'm pretty disappointed. Here's my honest breakdown:
**Sports Betting & Odds**
The odds across the board are poor, particularly in-play where they are well below what you'd find at the major bookmakers. I compared them regularly and the only area where they hold up competitively is horse racing — but let's be honest, that's the same with pretty much every bookmaker these days. Football odds are by far the worst I've seen, I'd strongly recommend shopping around elsewhere if football is your main betting market.
**Casino**
This is where it gets really bad. In over 1,000 spins across a month of use, I can count my wins on one hand — I think I won twice. The return rate on the casino games is the worst I have ever come across. Avoid if you're a slots player.
**Promotions**
The promotions look appealing on the surface but don't be fooled. They are few and far between, and when you dig into the small print the terms and conditions are so restrictive that they are almost worthless in practice.
**Summary**
There are far better bookmakers out there offering better odds, fairer casino returns and more genuine promotions.
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