keithmichaels plc Reviews 2,023

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, professionalism, and understanding. Many people appreciate the competitive and fair pricing, often noting that the company offers significantly lower premiums compared to other insurers. The customer service is frequently described as outstanding, with consumers commending the quick response times and efficient handling of inquiries. However, some customers experienced dissatisfaction with the customer service, mentioning slow responses and inconsistencies in email communication. A few people also felt that the company did not want their business, citing negative experiences with customer service.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

Customers consistently express high satisfaction with the staff, highlighting their friendliness,... See more

Price

Reviewers mention positive feedback about price, consistently finding competitive and reasonable quotes. Many... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Clients share positive opinions on response time. Many reviewers highlight the quick and efficient service,... See more

Based on these reviews

Rated 5 out of 5 stars

My family have used Keith Michaels for a number of years. The efficiency of their service both on the phone and much more now on line remains excellent. Mark Bullock has been our consultant and deserv... See more

Rated 5 out of 5 stars

We switched to Keith Michaels in July, and they offered a great service and significantly lower premium to our previous insurer by applying real sense to the quote and situation. We've just completed... See more

Rated 5 out of 5 stars

I have insured many vehicles with Keith Michaels over the last 25 years. Christian Wheatley has always been my account manager, and the service I have received from him has been superb. Maybe t... See more

Rated 5 out of 5 stars

Phoned and spoke to Jeremy who was very helpful and managed to help get me insured on a modified policy with my Tesla Model 3 Performance. Many other insurers weren’t able to help but Keith Michaels w... See more

Rated 2 out of 5 stars

Painfully slow, inconsistencies across the board of how emails were answered... selective reading by customer service people of the questions they answered and others went unanswered. Took a phone cal... See more

Rated 5 out of 5 stars

Excellent, as always. Originally approached them as other insurers insisted a Toyota Hilux was a commercial vehicle even though not a pick-up. Got a good quote from them and haven’t looked back. Ca... See more

Rated 5 out of 5 stars

KeithMichaels PLC Insurance. Have saved me a bundle on insurance for two vehicles. I would recommend there services to anyone with a modified vehicle. Well worth calling them to find out. Ther... See more

Rated 5 out of 5 stars

Excellent service for Tesla cover. All sorted by Chris who has been super helpful. If you need competitive Tesla cover, you won't do any better than Keith Michaels. Recommended.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Outstanding service from Mark Bullock I can’t recommend Mark Bullock highly enough. From start to finish, he did an absolutely amazing job handling my insurance and made the whole p... See more

Company replied

Rated 5 out of 5 stars

I would one million percent recommend Keith micheals to any one . They have always been patient and kind to me despite my ability to by rubbish cars 😂 I believe it’s Gary Olivier and I think Micheal... See more

Rated 5 out of 5 stars

Jason listened, acted and prepared an insurance quote within 6 minutes. It was completely acceptable and the insurance commenced within 10 mins of the phone call. Great service, fair price and im... See more

Rated 5 out of 5 stars

I’m only sorry I didn’t use this firm before Personal prompt service at a far better price than massive insurance companies with glossy websites and morons answering their phones

Rated 5 out of 5 stars

Hi, I’m an Australian national who has now insured 2 high performance cars with Keith Michael’s without having a UK licence at a reasonable rate. Very happy with their service. Thank you

Rated 5 out of 5 stars

Patrick Connolly has been an absolute star (five stars, indeed) over the many years I’ve dealt with him. Knowledgeable, courteous, efficient and highly professional. I can highly recommend Patrick and... See more

Rated 5 out of 5 stars

I had great problems getting insurace after ban of 12 months, ( not Drunk, not drugs). quotes on quote sites were between 3500 and 6500 TPFT! i found this company using a google search and gave them a... See more

Rated 5 out of 5 stars

I have been a customer of Keith Michael’s for many years and have never been disappointed. Gary Hamilton is fantastic and has helped with every vehicle myself and my family has needed. He is consisten... See more

Rated 5 out of 5 stars

CARRIE was a star. So helpful, very friendly, knowledgeable and got everything sorted so quickly. In difficult circumstances she advised me on a couple of issues, but nothing was too much trouble. She... See more

Rated 5 out of 5 stars

Living between the United States and the United Kingdom was becoming problematic for me to secure expat insurance. Working with Gary Hamilton and his team at Keith Michaels has made this process so m... See more

Rated 5 out of 5 stars

Able to speak with an Agent who was helpful and gave easy to understand advice and service and the best thing was the continuity of being able to liaise with the same Agent throughout the whole proces... See more

Rated 5 out of 5 stars

Not just a smooth renewal but matched another quotation. Not normally unusual but for someone who has had a totting up ban two years ago, outstanding. Carrie is so efficient and a pleasure to engage w... See more

Rated 5 out of 5 stars

Great company to deal with and very honest with everything, I deal with Jeremy and will continue to do so for a very long time. They know their cars and they are petrol heads themselves I recommend t... See more

Rated 5 out of 5 stars

I’ve been insured through Keith Michaels for longer than I can remember… honestly, it must be getting on for 15-20 years now. Whether it’s Gary, Olivia or Joshua you’re dealing with, or whether the c... See more

Rated 5 out of 5 stars

I have been with Keith Michaels for number of years and can only say great things about them when dealing with my renewals or new policies. Gary & Olivia are fantastic at their job and reply to me whe... See more

Rated 5 out of 5 stars

As always a pleasure too deal with hence I have had multiple cars insured with them over a number of years. I will personally always use Keith Michael's Olivia is always a pleasure too deal with.

Rated 5 out of 5 stars

Having been with Keith Michaels for well over a decade, I have never found the staff to be anything other than friendly, knowledgeable and more than happy to help. The only reason I am leaving them i... See more

Rated 5 out of 5 stars

Excellent service again for a Tesla Company Car for the fourth year by Fraser McKay from Keith Michaels. As an SME, it is hard to get reasonable quotes: Competitive and very helpful.

Rated 5 out of 5 stars

This company is able to provide car insurance for individuals who are either resident abroad or spend a long time outside the UK. They are very helpful from the outset and their premiums are on the wh... See more

Rated 5 out of 5 stars

I’ve used Keith Michaels for over 30 years and their service has been first class. Patrick Connelly is an exceptional sales consultant and nothing is too much bother for him. Simply the best!!

Rated 5 out of 5 stars

Literally the best insurance company in the country! Been with them for years, so easy to deal with. Always fantastic prices and cater for any needs. I wouldn’t go anywhere else to insure my cars! Hig... See more

Rated 5 out of 5 stars

We have used Gary Moulson at Keith Michaels for over 24 years now - he has always given the best advise/cover to us and we can't recommend highly enough. He goes above and beyond to be helpful - and... See more

Rated 1 out of 5 stars

I didn't get to the quote as a male member of staff was so rude telling me they haven't got the staff and I hadn't sent info which I sent at 0900hrs that morning. Not what I expected clearly they di... See more

Rated 5 out of 5 stars

Top service can’t ask for more mark bullock awesome gent always gets the best quote top service wouldn’t go any where else thanks mark top Man!

Rated 5 out of 5 stars

Great firm to deal with made the transaction very smooth and easy and half the price I other companies Amy and Joshua made things run smooth much appreciated and look forward to deal with you for ma... See more

Rated 5 out of 5 stars

Lucy was very helpful, friendly and efficient. We've been using Keith Michael for a few years and highly recommend them for specialist, ex-pat car insurance when back in the UK.

Rated 5 out of 5 stars

By far the easiest insurance company to deal with, their prices are fair and they always look after their customers. I’ve been with them now for 5 years and I will not be changing. Best insurance out... See more

Rated 5 out of 5 stars

We have used Keith Michaels Brokers for many years mainly dealing with Gary Moulson. We can't recommend him or the Staff there highly enough, on all levels from policy cost and cover to assistance.... See more

Rated 5 out of 5 stars

Business car insurance isn't cheap, but they came up with the best price / cover balance and the process was very straightforward. They're experts in the field and ensure that the cover is correct fo... See more

Rated 5 out of 5 stars

I have had my car insurance with KM for the last 4 years and now have 3 cars with them all very professionally dealt with by Jeremy who I ask for by name or e mail directly and won’t go anywhere else... See more

Rated 5 out of 5 stars

Friendly, helpful staff. Beat the best price quoted by Sterling, Adrian Flux and Greenlight for my modified gt86 by a solid £400. Would definitely recommend

Rated 5 out of 5 stars

Gary Moulson is always really helpful and goes above and beyond - we have been with Keith Michaels for many years and have always found them to be excellent.

Rated 5 out of 5 stars

I live outside the uk but need a car in the UK garaged at my father’s residence for frequent visits. The team at Keith Michaels have been professional and efficient in finding insurance and answering... See more

Rated 2 out of 5 stars

Called this morning based on the online reviews which were very positive. Call was answered within good time and I was promptly asked name and age. I replied, I was then asked which vehicle I was lo... See more

Rated 5 out of 5 stars

Absolutely the best customer service ever. I really wish I didn’t have to move on to a commercial provider. mark has been amazing. Lucy was brilliant today. Nothing is ever too much trouble. Wha... See more

Rated 5 out of 5 stars

I was having trouble insuring my Volvo EX90. Patrick sorted it out for me with a competitive quote and his service and professionalism is exemplary. Many thanks

Rated 5 out of 5 stars

Fraser was outstanding, very efficient and had my policies sorted within the hour for our company fleet. Would highly recommend, Thanks again Fraser.

Rated 5 out of 5 stars

Very professional . Resolved my enquiry with ease . Great price as always Hassle free as always very very highly recommended . Christian Wheatley is the best

Rated 5 out of 5 stars

Well another year using Keith Michaels insurance and as always the service has been exemplary. Competitive pricing and highly individual service. If you require insurance in circumstances that the r... See more

Rated 5 out of 5 stars

Keith Michaels are my go to for all things insurance. They understand any circumstance and are brilliant at tailoring a suitable Policy. Fully recommend them 👍

Rated 5 out of 5 stars

Gary Hamilton has been exemplary in every aspect of our business with him, we can highly recommend him and his colleagues. From 1/03/25 to date !

Rated 5 out of 5 stars

First-rate brokers. I wouldn't go anywhere else. Have been with them for 5 years and always received outstanding advice, help, and solutions.

Rated 5 out of 5 stars

I have insured a number of cars with KM and they have always been super responsive with great prices for the kinds of car that I drive - modified, high performance. A big shout out to Gary and Olivia... See more


Company details

  1. Auto Insurance Agency

Written by the company

Keith Michaels Plc are Insurance specialists. We have earned our reputation in these areas and pride ourselves on maintaining very high standards of customer service. We are completely independent, have been established for over 35 years, and speak to all our customers to arrange insurance. We are not a faceless online insurer.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service from the team

Outstanding service from the team. Always responsive and able to sort out any insurance query, irrespective of complexity. I would thoroughly recommend KeithMicheals for car insurance. Special acknowledgment to Jeremy Pocock for fantastic advise.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

My family have used Keith Michaels for a number of years. The efficiency of their service both on the phone and much more now on line remains excellent. Mark Bullock has been our consultant and deserves special mention, thankyou Mark

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service and such a relief to still speak to a human rather than an automated switchboard. Keep up the good work.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

The entire team at Keith Michael's are amazing Dan talked me through everything and made sure I had all the relevant information i needed to get the right policy documents over and sorted with no hassle will 100% recommend them to anyone.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Gary Hamilton

Gary Hamilton, Keith Michaels Sales Manager, was very helpful and addressed our concerns when we rang him re the increase on this year's vehicle insurance policy. He promptly took those concerns to the underwriter and was able to broker a considerably better deal for us.
This was excellent service and Keith Michaels is recommend. A very positive experience. Thank you.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, always looked after me and the family and not always the cheapest but much better customer service than online coy or call centres

25 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look