Keen Gardener Reviews 

1,291
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Searched online for an item, and came across this company's website. Ordered said item, received acknowledgment and receipt via email. Few days later, receive notification that I have received a ref... See more

Rated 5 out of 5 stars

Impeccable service! Called me old fashioned but I do not usually enjoy online spending but needs must this time. I ordered a Hozelock fast cart, it arrived as described and much faster than I was expe... See more

Rated 1 out of 5 stars

Ordered Muck Boots from Keen Gardner, supposedly premium boots. 3 months later they are falling apart, stitching around the top lip of both boots is coming undone. I've complained and sent p... See more

Company replied

Rated 5 out of 5 stars

We bought a Palram Sierra patio cover from Keengardener. The transaction was really smooth 5*s for them. The product is very well made,much better than expected,easy installation for a moderatel... See more

Company details

  1. Grill Store
  2. Garden Center

About Keen Gardener

Written by the company

  • Friendly and Knowledgeable customer service (no call centres or automation)
  • Price matching available
  • Massive savings off RRP
  • Trackable deliveries*
  • Next working day deliveries*
  • Over 4,500 products stocked
  • 14 day refund/replacement guarantee*
*see terms on Keen Gardener

Contact info

3.1

Average

TrustScore 3 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.1

All reviews

(1,291)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional service.

Ordered 4 wall pots, they arrived quickly but one was damaged.
E-mailed Keen Gardener and within half an hour had a reply saying they would replace the pot. New pot arrived in 2 days. Excellent service from Keen Gardener, will definitely use them again.

28 February 2022
Unprompted review
Rated 5 out of 5 stars

Masonry BBQ

I bought a masonry barbecue and I’m very happy where they delivered before estimated time. Everything run smoothly and would recommend both the masonry bbq and the website.

30 September 2021
Unprompted review
Rated 5 out of 5 stars

Super Professional

First class service from ordering my stunning Palram greenhouse all the way to delivery.
Lots of updates on order progress along with texts about delivery. Super professional!

30 September 2021
Unprompted review
Rated 5 out of 5 stars

Customer services outstanding

Customer services outstanding. Had a problem with an item purchased,
(NOT THE FAULT OF THE COMPANY). They couldn’t do enough for me, answered all my questions and issue promptly and quickly resolved my problem. Kate was great!!!!!! Can’t speak highly enough of them and I am difficult to please. Well done Keen Gardener

7 September 2021
Unprompted review
Rated 5 out of 5 stars

Ordered a water feature.

Ordered a water feature came next day delivery excellent service plus it was £75 cheaper than our local
garden Centre would definitely recommend this company.

22 August 2021
Unprompted review
Rated 5 out of 5 stars

Great after service very helpful with any problems.

I bought a buschbeck BBQ slight problem with it not Keen gardeners fault . I got offered a different product from buschbeck which I accepted . That product broke after 2 uses , I contacted Keen gardener and they sorted out with buschbeck and I was given another replacement . Wish all retailers were this helpful .

12 August 2021
Unprompted review
Rated 5 out of 5 stars

Under 24 hours!

Ordered Monday lunchtime , arrived Tuesday morning. I was kept fully informed of my delivery schedule, including the name of the driver !! A first class service. I will definitely use this company again if the opportunity arises. Well done.

21 July 2021
Unprompted review
Rated 5 out of 5 stars

Incredible service

Amazing product and exceptional fast service and delivery. A fantastic online shopping experience and I will be back...thank you.

25 May 2021
Unprompted review
Rated 5 out of 5 stars

I will be shopping here again

The service although quirky was brilliant. Ordered Saturday night - product arrived Tuesday morning. No acknowledgement of my order and no confirmation that my order was on its way. Perhaps this is the way forward - why block the internet with emails telling customers this or that when you can get the goods to the customer that quick.

11 May 2021
Unprompted review
Rated 5 out of 5 stars

Absolute tops

Over fifteen months of lockdown have had to rely on online buying. Out of all buying experiences I would rate this company absolute tops.
The service and responses have been excellent.

29 April 2021
Unprompted review
Rated 5 out of 5 stars

Better price and quicker than Amazon

Ordered an item from Amazon, at what I thought was a good price. The expected delivery to me was May /June, 2-3 months after ordering. Couldn't wait that long so cancelled, I found the identical item at Keen Gardener, cheaper, and delivered within two days! Really happy with the service and product. Thanks.

16 April 2021
Unprompted review
Rated 5 out of 5 stars

Great service

I have used this company many times over the last couple of years and they are always good on price and excellent on delivery

8 April 2021
Unprompted review
Rated 5 out of 5 stars

Christmas tree lights and Delivery

I usually by the odd set of lights post xmas to put away for the following year. Couldn't find any at the usual big company haunts. Found this company through a google search and placed an order a couple of days before xmas. Both sets arrived on the first day following xmas holiday, so super efficent. Put one set up straight away and they're absolutely georgeous! and a bargain!

5 January 2021
Unprompted review

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